Instant Answers/Knowledge Base/Your Coverage

Service area coverage

Ben Lucier
posted this on January 03, 2012 15:52

Which areas are available for service?

Ting offers coverage across the United States. To check the coverage available for your particular area, see our coverage map.

I've been told I'm in a "fair coverage" area; what does that mean?

This means you're in an area where we have fewer towers and you may experience weaker reception at times. If you're in a fair coverage area, and experience frequent reception issues, a signal booster like an Airave may be a good solution for getting good, solid signal.

Does my device type affect my coverage?

Yes. Certain phones and devices will have a stronger antenna than others, which will definitely play a role in the signal strength you receive.

I'm in an area with no coverage. Can I sign up for Ting?

Unfortunately, there are some areas in the USA where we're unable to provide service. If your address falls outside of our coverage area, you will be unable to sign up for Ting.

 

 

Comments

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J M Barrett

Coverage in my area looks good on the map. But if that turns out not to be the case, can I send everything back for a refund?

February 04, 2012 10:37
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Ben Lucier
Ting

Hi J,

The map coverage area has been fairly accurate to data, so I don't think there will be much concern there. But it wouldn't be very neighborly of us if it turned out to be inaccurate. :) You can order service with confidence, we'll do our best to take care of you, even it that means issuing a refund if you have no coverage.

Have a wonderful weekend!

-Ben

February 04, 2012 11:20
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Jeff Epler

the coverage map link is presently broken.

February 05, 2012 09:24
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Ben Lucier
Ting

Thanks Jeff! I just fixed it.

February 05, 2012 09:50
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Chris Smith

Does Ting allow roaming on Verizon for voice?  

February 08, 2012 15:43
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Ben Lucier
Ting

Yes Chris, we do and there are no charges for voice roaming anywhere in the U.S. 

February 09, 2012 20:08
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Paul Shafer

Even though data roaming isn't supported, can I turn off the data roaming guard so I stop getting the warnings?

February 18, 2012 13:32
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Holly Bentley

The data coverage map looks great in my area, too, but it is not at all accurate. I am lucky if I have one bar. My phone is pretty useless. I'm not at all satisfied and wish I could return the phone and get refunded for the phone and the activation fee.

March 02, 2012 09:34
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Jeremy Legasse

So I live in Maine... We have a small business that has 8 Android phones using U.S. Cellular.  The coverage in Maine is GREAT with U.S. Cellular.  I see on Sprint's web page that the roaming appears to use U.S. Cellulars network.  Could I expect to get the same coverage using a Ting phone?  Using the Ting coverage map I don't see that it shows data in the areas that we travel.  

I would love to swap over all 10+ phones to Ting but I can't sacrifice our coverage.  Can you confirm that we will have the same coverage specifically for data using Ting ... but roaming on U.S. Cellular?

 

Thanks!  Heard from Leo Laporte about you guys!  Love the idea!

March 25, 2012 15:15
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Timothy Frye

I too would like to know if U.S. Cellular is a roaming partner.  I live in a primarily U.S. Cellular area in New Hampshire and if so, I am sure to make the move.

March 26, 2012 15:46
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Ben Lucier
Ting

Hi folks. Yes US Cellular is on of the roaming partners.

March 26, 2012 15:51
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Wayne Claus

I am presently on the Sprint and their weak signal in my area required me to get an Airave access point for coverage inside my house. Does Ting offer this type of device?

March 28, 2012 00:49
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Robert Larsen

Is it possible to force roaming?  For example, if a Ting user is getting a Sprint signal, but it is not good enough to be usable, can he/she manually force the phone to roam?

May 17, 2012 00:05
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Andrew M-C
Ting

Wayne: Sorry. Not sure how your message slipped through. We don't offer Airave or other APs at present. Sorry!

Robert: If you're on an Android handset you can go to Settings > Wireless & networks > Mobile networks > Network operators and force selection there.

May 17, 2012 11:23
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Trevor McDaniel

The service map shows that I should have service (for voice, not data) in my home town.  I'm normally near WiFi so I'm ok with not having data.  However, when I tried to purchase a phone, the service address screen gives me this message, "There is no voice coverage in the new service area entered."  Does this indicate that I would not even be able to make phone calls from home with a Ting phone even though the map shows I should have voice coverage?

June 01, 2012 13:43
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Ben Lucier
Ting

There's a difference between the coverage map on our website, which indicates options around voice ROAMING and the checks we do when you actually order a device Trevor. If you're getting that error message, it means our network provider doesn't have any network presence in your home location.

If you continue to sign-up, you probably won't be able to port a number in that's in your service area. I hate to say it, but since you're not in an area with good coverage, you probably wouldn't be a super-satisfied customer of Ting. 

-Ben

June 04, 2012 15:17
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David Six

I'm currently in New Mexico, where coverage is good, but I'm considering signing up w/the catch that I may move to Missoula, Montana.  If I keep my New Mexico phone number, can I keep using Ting in Montana, or will I get booted for full time roaming?  BTW service looks great, I'm currently on Virgin (old $25/mo unlimited data plan), but seriously looking at moving over.

June 13, 2012 10:53
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Bruce Osborne
Ting Army

Ben,

i must disagree with your last comment. I have been a direct Sprint customer for years, with phones bought direct from Sprint. I am now a Ting customer.

Your system says you do not have service in my area. Apparently your system uses Sprint's network code to determine the wireless area coed. our area code changed over 10 years ago, but Sprint kept the old one in their network code. Your representative "lied" to your system so I could port my 2 numbers.

Just because Ting's systems say there is not service in your area does not necessarily mean that is actually the case.

July 03, 2012 07:06
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Bertel King

I'm switching over from Verizon, which is the only service that provides good signal where my parents live. I just graduated from college and will be soon taking over my own plan. I don't live where my parents live and currently reside near DC, which shows great coverage. However,  when I visit my parents, who live in an area that is shown on the Spring site as roaming-only, should I expect to be able to use my phone?

I'm not familiar with what roaming actually means, since Verizon has generally had signal wherever I went. I just want the phone to be able to hold a connection long enough for me to say, "Hey Mom, I'm on my way over now. See you soon." Since Sprint lists Verizon has a roaming partner, should I expect signal wherever I'm used to, just with a weaker connection?

July 18, 2012 11:42
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Ryan N
Ting Army

Bertel: the voice coverage will be identical when you go back to your parents' home, but data will not work. Roaming means it can use Verizon towers when a Sprint one is not in range. If Sprint doesn't have towers near your parents' home, your phone will use the Verizon ones. You shouldn't notice a difference for voice calls.

July 18, 2012 12:00
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Bertel King

Thanks for such a fast reply! This raises a second question for me. Are text messages considered data?

July 18, 2012 14:06
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Bill R

I'm not sure that it's safe to say that "coverage", in the broadest sense, for voice will be at least as good as Verizon and I'm even more doubtful that it's guaranteed that "you won't notice a difference for voice calls".

I had Verizon and, of course, at home my phone picked Verizon cells and I had pretty high voice quality at home.

Now, with Ting, at home my phone almost always picks Sprint  (it occasionally roams to Verizon when the Sprint signal is just too weak but I'm not sure that I've ever actually been in a call when I was on a Verizon cell at home so I can't compare the quality of the two with the identical phone).

Unfortunately, voice quality is pretty poor w/Sprint at my home -- I need to seek out windows etc and listen very carefully and sometimes need to ask people to repeat what they said. I didn't have this problem with Verizon. True, it's a different phone and maybe the phone is just crap :(

So, since the PRL will prefer Verizon w/a Verizon plan and Sprint with a Ting plan, I think it's possible you will get a poor signal (but "good enough" not to roam) w/Ting where you would have gotten a better signal w/Verizon. Of course, the inverse could also be true if the Sprint signal was actually better than the Verizon signal (although, my impression is that this is probably a rarer situation statistically).

I don't use the phone much, and very little at home (and less than I did with Verizon just because of this voice quality issue - now I usually call people back from GV + landline when they call my cell and I'm at home - sometimes I just reject the call if I recognize the caller id and call the person back immediately if I know they have my GV number in their contact for me), so it's worth it for the major cost savings I'm getting.

July 18, 2012 14:33
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Robert Larsen

@Bill R:  I was told:  " If you're on an Android handset you can go to Settings > Wireless & networks > Mobile networks > Network operators and force selection there."  Possibly that would be an option that would help you in your home.

July 18, 2012 15:47
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Ben Lucier
Ting

@Robert / @Bill: The Airave device would be helpful here. We don't currently offer it, but we're working on it and it would provide a strong CDMA signal within your house, and use your Internet connect (VoIP) to connect to our providers network.

July 18, 2012 23:27
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Bill R

@Robert/@Bill@Ben/Awesome. A femtocell option would make Ting more awesome. It obviously depends on the cost, but a one time charge for the hardware might be quite attractive if the price was right. I'm glad to hear you're looking on into it. I've, over time, figured out how to work around it but I''m a geek who is happy to tell someone that I'll call them back so I can talk w/o garbled voice transmission because I picked the cheap solution for incoming calls.

Love Ting!

July 19, 2012 03:02
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Bruce Osborne
Ting Army

@Ben

When I asked Sprint about an Airave, they said my only had them in certain areas and my area was not eligible. Would Ting's device have the same restrictions as Sprint?

You can check Sprint;s Airave coverage areas at  http://www.sprint.com/landings/airave_eligibility/index.html?id12=M...

July 19, 2012 18:54
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Robert Shacklock
I'm currently a Verizon customer so I assume I will get descent voice coverage either through Sprint or Verizon where I live. When using Ting and I am on the Sprint network will I receive service as if I was a Sprint customer or will I get dropped to a lower tier on the tower?
July 20, 2012 17:42
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karen robinson

When I look on the map, I have coverage.  When I type in my address to order a phone, I am alerted that there is no coverage.  Sprint, Verizon and US cellular work at my house.  What is the deal?

 

August 06, 2012 08:34
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Bertel King

@Karen, The coverage map includes roaming (to Verizon and US cellular, as you mentioned). The phone order page only measures locations with Ting/Sprint signal. If you are already aware of this, then you can ignore the warning and order your phone with the expectation of having to roam where you live.

 

I asked a question in this thread back on July 18 about roaming, and I have since received my phone and found that I was able to talk and text just fine, like Ryan said.

August 06, 2012 09:41
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Bruce Osborne
Ting Army

@karen,

Do you have an existing phone number to port or do you need a new number?  I recently moved from Sprint to Ting.  I got the same warning. When I ordered my phone, I clicked Skip. I needed to call ting to activate the phone. Since IO was porting an existing number, they just chose a location the system recognized, and the phone was activated. They probably could not do that if I had needed a new phone number, since the area code would have been different.

Ting has been told that this check should be improved after the move to LTE.  Apparently this check is part of the system supplied by Sprint to Ting.

If you need a new phone number, call Ting support and ask what your options are.

August 06, 2012 09:48
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Patricia Habecker

Coverage map for my area shows good for voice, none for data. Will I be able to send text messages?

August 07, 2012 13:35
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Bruce Osborne
Ting Army

Pat,

That may mean that you are covered by Ting's roaming agreement with Verizon. You should be able to send and receive text SMS messages, but not MMS (multimedia, video, photo) messages. MMS requires data. SMS uses the voice cellular signal.

This assumes that Ting will sell & activate a phone in an area covered by one of their roaming partners. I know carriers like Sprint tend to cancel service for those who roam all the time.

You should be able to call Ting to verify, after they fix their phone / network issue.

August 07, 2012 15:34
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Peter Holsberg
If I am out of the coverage area, what will happen if I try to use my web browser? Does it matter whether my Internet connection is WiFi, 3G or 4G? Thanks.
August 26, 2012 14:54
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Ben Lucier
Ting

Bruce, 

Regarding the Airave: We would have the same restrictions as our carrier when it comes to offering the Airave.... we're still sorting out the details though, so I can't really share much more than that.

August 27, 2012 15:34
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Andrew Costen
Ting

Peter,

If you're connected to a Wifi network while out of your coverage area it will work as normal. If you're not connected to a Wifi network at the time, it should just tell you that there's no data available (the exact message you get may vary depending on the phone you're using).

Cheers.

Andrew

September 05, 2012 13:29
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Mike Beeson

A couple of questions:

On the Ting Coverage map, for voice there are 3 colors used to signify Best, Good, & Fair. There is a 4th color used for the label "Voice".   In my city there are areas of the first 3 colors.  As I go between my city and another one there is an area that is colored the "4th color" which is the color used for the label "voice."    What does that 4th color signify?  Spotty / poor signal?

As I understand, there are some areas that Ting uses Verizon to roam.  On the Verizon coverage map, they show to have Voice coverage in the questionable area I mentioned above.  Is there a way to tell in what areas Ting has access to the Verizon network for roaming?

The reason I ask is,historically ATT (Cingular before, GTE MobileNet before that) has had the better network in my area. (South Texas) .  I spoke to a salesperson at Sam's today and she said they usually try to go with ATT because they have better coverage is some of the smaller towns in the area.  

 

 

 

 

September 09, 2012 01:39
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Mike Beeson

OK, I received my phone (LG  O Elite) a few days ago and here is my situation. I usually had ATT service inside the house, from 1 to 4 bars, & more outside with my old Nokia flip phone).  

With the new LG my signal strength shows Sprint at -103 to -106 outside.  (Verizon is -95 to -100 outside)   Inside my phone roams to Verizon with a signal strength of -104.  

If I start inside the house (on Verizon) and walk outside, my Verizon signal strength increases from the -104 to around -95 to -100 where it will switch over to Sprint at a signal strength of -103 to -106.

If I walk back inside, the Sprint signal will decline to around -128 and then switch back to Verizon where my strength will be -104 again. 

I am showing "no bars" generally inside, whether on Verizon or Sprint. Outside not much better, sometime one or two on Verizon, zero or one bar on Sprint.   I am able to make and receive calls inside, although I noticed when roaming I do have to dial the area code for a local number.

I was wondering, if there is a borderline number as far as signal strength goes, when I will loose my connection?  I realize there may not be an absolute here.  I realize an Airwave would solve this but I hate to spend the extra money if not needed. (I do have wifi for data)     

September 23, 2012 19:46
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Ryan N
Ting Army

This is difficult to evaluate because of a few competing factors. Different phones have different programmed thresholds for what SNR it starts switching to other towers (or even not able to pick up calls). Things like antenna geometry and radio chip used will also have an effect. Most phones seem to have too high error rates for reliable communication at around -110dB or so. Keep in mind that most phones simply back calculate the signal strength from the SNR (a reasonable thing to do).  The most important thing to do is just test for yourself whether you drop/miss calls. Use a landline/google voice/skype/friend/etc and call the phone and see if you drop calls. If you aren't missing calls, then there isn't much to worry about.

September 23, 2012 22:42
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Rob Lake
Ting

Hi Mike,

That 4th color indicates areas that receive roaming coverage, and thus will work for voice and SMS, but not for data.

I know it isn't clearly labelled, so I can totally appreciate your asking. :)

Regarding some of your other questions about signal strength and the phone determining whether it uses our providers network or not, there likely are specific answers here. However, my guess is that it varies from phone to phone, and it would likely involve some serious digging to find out.

That's not to say it would be impossible, but more that I think Ryan hit the nail on the head: so long as you aren't dropping calls or anything like that, it probably doesn't make a huge difference.

And of course, if you're in a situation where you need to be on our carriers network, you can always disable roaming if you want to.

If there is anything else, or if you are eager for us to see what we can turn up, please let us know.

-Rob

September 24, 2012 15:34
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Kenton Mast

As soon as Sprint moves into the northeastern corner of California, I'll be a customer, along with a lot of my buddies, and probably my dad's business.

December 01, 2012 13:03
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Rob Lake
Ting

Here's hoping that coverage expands into Northeastern California soon Kenton. :)

December 03, 2012 14:48
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Kenton Mast

Thank you. you do a great job. I referred you to a friend in Utah. He just ordered two phones. 

December 03, 2012 23:29
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alice ut

I live in a rural area of Ohio and have always used an IDEN phone from Boost Mobile (Motorola i855). I don't leave home a great deal (I'm disabled), but when I do, I need to take a cell phone in case I would break down because I cannot walk distances and would be stranded.

Before I signed up with Ting (phone is an LG Marquee), I checked the coverage map and at home, I THINK I'm in the "Voice" area (considered on this thread to be the 4th voice color, but can't really tell because the colors shades are too close for me to tell exactly), so I expected to have the same quality of service that I have had for many years with Boost Mobile, since they both use Sprint and roaming. Boost is doing away with their IDEN network this coming year and I thought Ting looked like they had a better offer for me, so I went with them but have held onto my Boost for now (prepaid) :

"Boost Mobile operates as an MVNO hosted on the Sprint iDEN and CDMA networks and the Clearwire WiMAX network.

Sprint Nextel is decommissioning the iDEN network and migrating Boost Mobile customers to the Sprint CDMA network. Sprint Nextel expects to complete the decommissioning of the iDEN network by the end of 2013." ~http://en.wikipedia.org/wiki/Boost_Mobile#Coverage

When I turn both of my phones on (Ting and Boost), I am getting 4 bars with Boost mobile and NONE with my Ting phone. I had roaming shut off on my Ting phone because until I read this thread, I didn't know that you don't charge for roaming so I turned it back on. If I understand this thread correctly, Ting does not charge for voice roaming and data roaming is not an option, am I correct? It doesn't make a difference if roaming is on or off, I still can't get any bars most of the time. And then, at times, I can get 1 - 3 bars but it's usually only for a few seconds and then it goes away. Sometimes, I will have 2-3 bars but as soon as I dial and try to call, the bars all go away. Also, I can have no bars and still make calls, but have to stand near a window. Last night, I drove to Hebron, Ohio, and went thru a couple of places that the coverage map has marked as "Best", but couldn't get over 2 bars.

Anyway, I went to the store the other day in the nearest town (which the map also shows it does have either "Good" or  "#4 Voice and my vehicle would not start when I came out of the store. THEN, the power went out in the store (it was a fiasco), so their phone system was down. I could not get even one bar on my Ting phone, although it was in the coverage area. Luckily, I had my Boost phone with me and was able to call someone for help.

I'm wondering why my cheap Boost Mobile IDEN phone is able to get a good, clear signal but my $200 LG Ting (refurbished, but still a lot more expensive than the i855) phone can't get past 2 bars most of the time. Did I make a mistake by getting this phone? We lose power a lot in my area and I'm wondering if I'm going to be able to reach anyone should I need help when my landline (Ooma - VOIP) goes down?


December 16, 2012 15:26
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Bruce Osborne
Ting Army
Alice, Have you tried updating the PRL and Profile on your Ting phone? The PRL tells the phone what towers to connect to, I would expect Sprint to have CDMA coverage in an area before they phase out the IDEN network in that area. Do you have any friends with Sprint CDMA or LTE phones? What is their coverage like? Maybe somebody from TIng can give other ideas.
December 16, 2012 16:50
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alice ut

Hi Bruce,

I just updated the phone, but it didn't seem to make a difference. I do see one bar from time to time but as soon as I move the phone, it's gone. I've tried walking all over the house, but nothing. I don't understand how the Boost can have 4 bars and the LG has none when they're both using the same network. There are actually 3 cell phone towers that I can see from a high point in this area that are within 10 miles, and from looking at the Sprint tower map on www.cellreception.com, I'm within 8 miles of a Sprint tower and within 3 miles of a Verizon tower.

I would have to ask around to see who has Sprint CDMA phones, most I know have Verizon. 

As far as I know, Sprint 4G LTE is not available anywhere in Ohio, at least according to the coverage map  ...although Verizons 4G LTE/4G LTE Extended map covers me. Verizon seems to have better coverage here, but I cannot afford a $50 a month cell phone bill and their prepaid phones, pay-as-you-go phones (they only offer just 6 basic phones) are quite limited with functionality.

It seems to me like it's more likely the phone than it is a tower problem, since the Boost phone is able to access a tower with 4 bars.

December 16, 2012 20:01
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Trevor Talbot

The iDEN network is physically different from the CDMA network, with a different coverage area. Sprint's plan is to convert the cell nodes on most of the towers to CDMA when they decommission iDEN, which should result in equivalent CDMA coverage, but that won't happen for a while yet. Even if Boost had roaming support (it doesn't), the network difference means you can't roam anyway.

On the other hand, with the new phone you should be able to get similar coverage as the Verizon-using people, unless this is one of the few areas Ting doesn't have access to roam on Verizon's network. You might want to give Ting support your exact location and see what they can tell you.

It could still be an issue with your phone, but the network difference is something to be aware of when comparing to your existing service. (That, and Motorolas have a reputation for excellent radios.)

December 16, 2012 20:39
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Ben Lucier
Ting

Hi Alice, sorry to hear you're having trouble. I thought it would be best if we helped you sort this out via a support request. I've just created one and asked you a few questions. When you have a moment, would you mind getting back to us with your answers so we can help figure this out?

Thanks! (and thanks to Trevor and Bruce for stepping in during our absence!)

-Ben

December 16, 2012 21:05
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Kathryn Holly-Clark

Hi--both your coverage map and Sprint's say I should have off-network roaming, at least, at my house.  But I'm getting nothing.... help?

December 22, 2012 00:14
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Andrew Costen
Ting

Kathryn, we'll send you an email shortly to follow up with you.

December 22, 2012 11:33
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Barbara Frary

I was just in a neighboring area and for a few miles I got no data reception at all. I went home to check coverage and for data the map indicated a dark orange which means 4G LTE. My phone doesn't do LTE (LG Marquee) but I assumed if it had 4g it would have 3g as well.  Is that a bad assumption or could this be leftover damage from Hurricane Sandy? 

December 25, 2012 18:54
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Andrew Costen
Ting

In general, I'd say that's a safe assumption to make, but there's always a possibility of temporary tower outages. If it's an area you'll be spending much time in, I'd recommend giving us a shout so we can look into it for you.

December 26, 2012 13:12
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Barbara Frary

I went back today and had no problems. It was really weird. Does having wireless on affect this?

December 26, 2012 18:39
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Andrew Costen
Ting

It shouldn't, no. It was likely just a temporary tower outage.

December 26, 2012 18:42
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Anthony Morin

Got my daughter a phone on Ting for Christmas.  No reception at my house a huge disappointment!  I have a company cell phone that uses verizon and I have great coverage at my house shouldn't her phone roam onto the verizon network?  Can the airave be used with ting?  Is anyone using the airave successfully with ting?

December 26, 2012 18:54
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Barbara Frary

This might amuse you.  I was going to this area to play Ingress.  There were 6 unclaimed portals in less then a mile along this one stretch of road.  I thought it was weird that there was that many unclaimed. When I got there and couldn't get any data I figured that was why they were unclaimed. Today I knew better and claimed 4 of them. 

December 26, 2012 19:03
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Andrew Costen
Ting

Anthony, if you're referring to the billing address on file, we should have coverage there. If you're referring to a different location, I'd need to know where. Don't post an address here though, give us a shout when you have a free moment and we'll look into it for you. Actually, give us a shout either way so we can troubleshoot for you.

December 26, 2012 19:13
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Anthony Morin

The billing address is the one I am talking about.  I just opened a request.  Thanks! for getting back to me so quickly Andrew.

December 26, 2012 19:26
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Andrew Costen
Ting

You're very welcome. We'll get to your email shortly.

December 26, 2012 19:35
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Emmett Hoops

I'm staying in Cape Cod, the town of South Yarmouth.  Drove up to Provincetown today, and all the way up I checked to see if 4G was available -- as your coverage map claims.  I was astonished to find that I could not get 4G anywhere here on the Cape.  My Samsung Galaxy iis is fully capable of it, but not if it's not available.

Please correct the map, as it is terribly misleading -- and led to my first nasty epithet being spoken by me, directed at Ting.  It surely won't be my last, because I'm really getting sick of coverage map lies.

December 31, 2012 20:09
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Trevor Talbot

The Galaxy S II supports the older 4G WiMAX, while the coverage map shows the newer 4G LTE. I can't tell you whether the coverage map is wrong or not, but that phone won't tell you either, sorry.

January 01, 2013 20:50
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Mike Beeson

Emmett,

If you go to Sprint's website and look at the coverage map, you might see what the problem is.  It looks like there is zero 4G WIMAX coverage in Cape Cod.  Guess that might explain your confusion.  

Here is an article about "4Gs"  

 http://www.pcmag.com/article2/0,2817,2403490,00.asp

January 01, 2013 22:17
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Emmett Hoops

Trevor and Mike, thanks for your input.  I'm sure you wouldn't wish for me to write the rest of this letter in German, because you wouldn't understand it.  So it is with 4G and the person wishing to buy a Ting phone that supports 4G.  Until you wrote your responses, I assumed 4G was 4G.  I don't speak the language of LTE / WiMax.  There is nothing in the description of the S II that says it won't work in many 4G environments.  This is, if not deceptive, at the very least neglectful.  Had I known this, I would not have blown over $500 on this phone.

January 02, 2013 07:59
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Mike Beeson

Emmett, 

Just curious how long you have had your phone?  It seems that $500+ would have purchased a Galaxy S III with LTE.  

The 4G thing does seem to be somewhat confusing.  Since neither type of 4G is available in my area, I never researched it myself until your post.  It appears that the term LTE is now used mainly to describe the network, sometimes not mentioning 4G at all.

January 02, 2013 11:20
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Emmett Hoops

Bought it June 4, 2012.  Purchase price was $485, sales tax $38.80 for a total cost of $523.80. 

January 02, 2013 11:45
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Rob Lake
Ting

Emmet,

I can assure you that in no way did we attempt to misrepresent the Galaxy 2, our coverage map or anything like that.

At Ting, our philosophy is one where mobile makes sense, and that means providing a cell phone service that is fair, honest and simple.

Back in early June, our coverage map wasn't reflecting LTE service as it hadn't  been launched yet, and WiMax was all that was available. We were talking about LTE in some places, such as our blog where around mid-June Scott does admit that we could perhaps have been doing more up to that point to talk about coming devices:

https://ting.com/blog/a-tingdevice-update/

With all of that said, I'm dreadfully sorry if you feel that in any way that our communication has let you down in some way. I know it can be difficult as a consumer to ask the right questions when you don't really know where to start, and for us we absolutely try our best to be as transparent as possible, and while I don't feel that we've quite made that mistake here, I can say that it is a mistake we've made in the past .

With that said, we certainly don't want you to have a bad taste in your mouth, and if there's anything we can do to make your tenure as a Ting customer more enjoyable, please let us know.

January 06, 2013 18:11
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M smith

Can you still send text messages while roaming?

Is there a roaming limit like I know with sprint if you roam to much they will cancel your service?

Do you charge a monthly fee if you buy the Airave like sprint does?

 

 

January 26, 2013 22:51
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Bruce Osborne
Ting Army

SMS text messages will work while roaming, but not MMS picture messages.

I have not heard of any roaming limit.

I believe you pay another $6 per month for the Airave.

Remember, Sprint only allows the Airave in certain areas. Although I get Sprint/Ting coverage in my area, I cannot use an Airave in my area.

Check for Airave eligibility at http://www.sprint.com/landings/airave_eligibility/?utm_source=Ting&...

January 27, 2013 06:34
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Mike Beeson
Actually, Ting doesn't charge a monthly fee for the Airave.
January 27, 2013 10:56
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Curtis Mavity

Checking for coverage in Sioux Falls, SD. ZIP 57105. Sprint is here and has been for a long time. I can shop for Sprint at their website with no issues. Are there plans to allowing not only me but several potential customers I have spoken with. We would all love to Ting!

January 27, 2013 22:06
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todd doerr

I'm on Ting and live in Sioux Falls.  Two of my co-workers (also Sioux Falls residents) are Ting customers also.  We all had to call customer service to activate our phones.  We couldn't do it online.  So don't let Ting's coverage map scare you away.  Make the switch.

January 29, 2013 22:42
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Rob Lake
Ting

@Curtis

As it stands right now, you can port a local Sioux Falls into us, but we can't assign one to you. We're looking into what exactly is going on there, as it represents a bit of an anomaly compared the rest of our carriers network.

For now, those are the only limits, which are a by-product of roaming voice, but with available data ( conditions that are true nowhere else on the network that I know of).

February 03, 2013 17:23
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todd doerr

@Rob

I'm curious what "roaming voice" means because my wife is on Virgin Mobile here in Sioux Falls and VM works exclusively on Sprint network - no roaming allowed of any kind - yet her phone does data and voice with no issues.  Thanks.

February 03, 2013 18:16
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Trevor Talbot

That area is run by Swiftel, a Sprint affiliate: everything is branded Sprint, but Sprint doesn't physically own or manage the network. Sprint owns Boost Mobile and Virgin Mobile, so those brands have direct access to the same arrangement.

Ting has a different MVNO arrangement with Sprint, and it seems Sprint isn't giving them quite the same access to area resources.

February 03, 2013 18:55
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Trevor Talbot

Bad phrasing when I'm sleepy: that should say, "it seems Sprint's agreement with Swiftel isn't giving them quite the same access"

February 03, 2013 18:57
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Bruce Osborne
Ting Army

Rob,9

Curtis' issue is NOT unique. I have the same issue and I recall a thread from somebody else with the same issue.

It is strange that other non-roaming Sprint MVNOs (Virgin Mobile & Kajeet) can provide a local number, but not Ting.The last time I needed a local number, I reactivated an old Kajeet phone and then ported the number to Ting.

That cost me a needless month with a Ting competitor. but I got a local number that is now on Ting.

February 03, 2013 20:27
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Rob Lake
Ting

That Sioux Falls is covered by Swiftel rather being native to our carriers network is the best explanation we've been able to come with as yet.

It could be that there's something in that affiliate relationship that didn't translate to us as an MVNO, or it could be that something is improperly configured with the network and that needs further investigation.

I'm still looking into this and I'll let you all know as soon as I have more info.

 

February 04, 2013 13:32
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Bruce Osborne
Ting Army

My first guess for my issue is that we changed area codes several years ago. If the Ting system is expecting to assign a local phone number in the old area code, it would not be able to find any numbers.

February 04, 2013 13:34
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Hank Burgess

I am having the same issue here in Roanoke, VA area.  I cannot get local area code number.  I have to put my use address at my parents house in TX in order to let the online system accept it.   I wonder if it is because this area is serviced by nTelos for Sprint.  I guess I will have to find a way to port in a local number.

February 06, 2013 15:24
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Bruce Osborne
Ting Army

Hi Hank

I am in the Lynchburg VA area.I have a similar problem.

I ended up reactivating an old phone on a Sprint prepaid MVNO and then porting the number to Ting. I think somebody else mentioned getting a local number from Google Voice and then porting it.

February 06, 2013 15:42
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Andrew Aponte

Hey,

I live in South Florida (Pembroke Pines to be exact). Sometimes my phone doesn't ring when people call. I know this happens because they will either call my work phone, hit me up on facebook, or call me twice - saying "Hey why aren't you picking up your phone". To which I confusedly reply, "I never received a call from you". Unfortunately, this is happening quite often.

My question is - is this a problem with Ting? Or moreso a problem with the Sprint network you're using?

According to your coverage map (http://ting.com/coverage), I should have "Best" or "Good" coverage at all times. 

February 11, 2013 14:16
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Emmett Hoops

Andrew, have you checked your activity from the dashboard?  You can see for sure if people have called.  I live in an area with spotty coverage; my house has a dead zone, and nowhere do I receive more than 1 bar, yet I have flawless coverage.  I can't say enough good about SHC2.  And are you sure it's not a problem with the actual phone you're using?

February 11, 2013 14:23
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Trevor Talbot

It isn't something Ting can control, but they may be able to help troubleshoot. It would be related to either Sprint or the phone itself.

As a data point, I have a scenario where there two identical phones, on Sprint's network (different MVNO, not Ting), one belonging to me and one to a relative. Both phones normally reside within 200 yards of each other. Both have good signal and no dropped calls. I haven't completely verified it, but both are likely to be connected to the same cell tower.

Mine has never failed to ring. The relative's has failed to ring enough times that it's sometimes been easier for me to walk over there to make contact.

At some point in the next few months I intend to have both phones with service in the same location for a while, and will hopefully be able to determine whether it's a phone or strange network issue. That doesn't really help you now, but it's definitely worth checking out the phone itself.

February 11, 2013 15:08
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Rob Lake
Ting

@Andrew

The most likely reason for you to be missing calls is network related. 

Hands down the best way for you to improve coverage while at home or in other stationary locations is an Airrave. So long as you can connect to the internet, a previous verifiable dead zone can be morphed into the place to be to get coverage in a given area.

Aside from that, you can always convert to making your calls through VoIP over Wi-Fi with services such as Google Voice or Skype while in poor coverage areas.

I hope that helps, and if there's anything else that we at Ting can do for you on this, please let us know.

February 12, 2013 20:45
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Wally Moran

Hi all - I'm looking at becoming a customer, but I have some 'peculiar' requirements. First of all, I am traveling on the east coast - Norfolk to Florida - on a sailboat, so my need is in the area known as the ICW - Intracoastal Waterway. Next, I neither need nor want vx or texting - just data, to fill in the gaps when I don't have wifi access for my computer or iPhone. If I understand correctly, I can use the Sierra Overdrive for data access, create a hotspot and use my computer or iPhone - and for any vx requirements, simply use skype on the iPhone.

Am I doing ok so far? Now, here's the awkward question, and keep in mind, I've neither used nor needed a celphone for over ten years due to my particular circumstances (which didn't involve involuntary incarceration I might add, lol!).

Next - I'm really not clear on this roaming thing...by travelling in this way, do I get hit with roaming fees, or does that only happen when I'm outside of the area shown on the coverage map? If someone could explain this to me, and type slowly so that I understand, I'd be most grateful.

I'm hoping I can sign on here - this has been the most hopeful I've been yet, no other company seems to come anywhere near to fulfilling my requirements.

Thanks everyone...

March 26, 2013 21:52
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Mike Beeson

@Wally, welcome from a fellow sailor.  There is no charge for voice roaming however Ting does not have data roaming. So you will only be able to connect to Ting's (Sprint's) network if you need data.  So you would have to check out the data coverage for the areas you plan on cruising.

March 26, 2013 22:32
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Wally Moran

Hi Mike - I'll be going all the way from Norfolk VA down to Miami FL - and the map hasn't been working well, won't reload for close up coverage. Going to have to keep trying I guess till I can tell.

March 26, 2013 22:41
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Andrew Costen
Ting

Looking at our own coverage map while zoomed in, it looks as though much of the area is covered. We really won't know how well it works for sure until someone tries it out though. :)

March 27, 2013 14:17
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Wally Moran

Andrew, contact me directly via my email if you would - I'd like to discuss this with you directly. fyi, I'm media, this request is part of a project I'm working on.

March 27, 2013 14:22
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Andrew Costen
Ting

Wally, will do.

March 27, 2013 14:29
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Jonathan Markel

I've found my Ting service to be much worse than the coverage map. I live in 60625 on the north side of Chicago and have experienced many dropped calls, missed calls, and slow or no data even though the coverage map indicates near ubiquitous 4G and "best" voice coverage. I've attached screen caps of my phone attempting to load nytimes.com over the course of 2.5 minutes. Note that the signal remained constant with full or almost full signal for the entire time. This occurred after performing an activation reset as per Ting tech support to supposedly resolve network connection issues. I was outside and in an open area (the Montrose El platform to be specific) when these where taken. I know that this is likely a Sprint issue more than a Ting one but the fact remains: the service hasn't lived up to what is shown on the map.

Ting has agreed to cancel the service and refund the cost of the phone so I can't complain about their end of things.

March 28, 2013 18:11
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Yolanda Lecona
Before I purchased my phone I looked at the map and it looked all green in my area. I activated my phone today. My phone gave me a warning that roaming charges are required additionally. What can I do?
April 01, 2013 20:33
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Andrew Costen
Ting

If you're roaming within the US you don't have to worry about roaming charges. We only charge for roaming when you're outside the country.

As far as what that means, it simply means you're currently not connecting to the network but are rather connected to one of our roaming partners. We don't have access to data while roaming (though wifi will work fine), but voice and SMS will work like regular.

As for why you saw all green, that would be because it's covered by our roaming partners. To find out ahead of time if you'll be in an area that's "roaming" you'd need to uncheck the Voice checkbox and put a checkmark in the Data checkbox. If it show white (no coverage) it means you'd be roaming.

I hope that answers everything.

April 02, 2013 13:23
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Holly Poe

Does this coverage map change?  

 

When we signed up we were in the dark-green "Best" area, but looking at it now we are in the Good or Fair (It's hard to tell).  It's nearly impossible to make a call without it getting dropped or having issues anywhere in our house.

It's really annoying, we bought Ting devices and service to improve on our previous carrier and all indications led us to believe that would happen but now it's worse!

 

Help!

April 06, 2013 11:51
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Bruce Osborne
Ting Army
I think Ting was going to update the map. I do not know if they have done that. Is your area eligible for the Airave booster? You need to follow the link on the device page to check. Otherwise, you could call Ting support on Monday for further suggestions. Hopefully there is a temporary tower outage, for instance.
April 06, 2013 12:24
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Bob Silvern

I looked at the coverage map to determine the data coverage in 91941 but found that the key colors for 3G, LTE and WIMAX were so similar that I was unsure which one matched the area on the map. I therefore used a utility that shows me the RGB pixel color under the cursor, and found that the problem was not with my eyes but with your map. Depending on the zoom level, the colors on the map change and do not correspond to any of the colors shown in the key. For example, the color in that area on the map is RGB code 9ACDFF which matches none of the key colors of 99CCFF, 6699FF and 0066FF for 3G, LTE and WIMAX, respectively. At some zoom levels the map colors correspond to the key colors, but at most zoom levels they do not. A similar problem exists for the data colors. Please correct the map colors so that users can unambiguously determine the actual voice and data coverage.

April 06, 2013 14:08
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Bill R

@Bob Silvern - I'm so glad that I'm not the only person who (over a year ago) did just what you did and discovered the oddity of the colors not matching the key at some zoom levels :) Sounds like this problem isn't at the top of anyone's list to fix!

April 06, 2013 14:40
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Trevor Talbot

That difference between map and key in the 3G color shown is a 0.39% difference in two color channels, not something that's distinguishable to the eye. The lack of contrast between 3G vs the two 4G levels at a glance is definitely an issue though, as are the voice shades of green.

This map is a direct feed from Sprint that Ting doesn't control, so I'm curious if Ting convince them to supply a better one.

April 06, 2013 14:58
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Rob Lake
Ting

@Holly

I don't know right now if any changes have been made to the map regarding specifically your home area having previously been listed as having Best coverage, but now only having Good coverage.

That's something I'll have to look into to find out.

I can tell you that a change was recently released that affected the level of detail that could be seen at different levels of magnification. That was around a month or so ago, and it's possible that along with that the coverage lines were potentially focused differently too.

As Trevor mentioned, we have very little control over the map as it comes directly from our network provider. Our main choice, as I understand it, has to do with the color palette that's used.

With that said, have you found your signal getting worse then it was before?
Is a product like the Airrave something you'd consider? I can see that it is available in your area.

Rather than continue this conversation here, I'm going to send you an email which I'd love for you to get back to when you can.

I hope we can get this all resolved soon.

April 07, 2013 11:26
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Rob Lake
Ting

Holly, I found a bit more info that likely relates here, as it appears that our network provider is performing some network upgrades in your area and that could be what's leading to their being some signal problems for the time being.

This thankfully may mean that investing in a product like an Airrave may be totally unnecessary and that this is a temporary interruption that you're experiencing.

April 07, 2013 11:34
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Rob Lake
Ting

Bob and Bill, thanks for the feedback regarding map coloring. I'll be sure to pass it on.

I know this is something that's been discussed by some of us over here before, and to this point, we have decided to leave it as is. Perhaps that'll change in future, and as I said, thanks for your feedback.

April 07, 2013 11:41