Instant Answers/Knowledge Base/Your Services

Call Forwarding

Ben Lucier
posted this on January 03, 2012 16:04

What is call forwarding?

Call forwarding enables you to forward ALL calls to your mobile device, to a number that you specify in your account on your Device Settings page.

How much does call forwarding cost?

There are no extra charges to use call forwarding, but you will be billed per minute for any calls that are connected via call forwarding.

Can I call forward my cell phone to a number outside of the United States?

Yes you can, and long distance usage rates will apply.

How do I set up and activate call forwarding?

You have two options for setting up call forwarding: You can enable the call forwarding service in your account on the Device Settings page or from your device. To activate call forwarding from your device:

  1. Press * 7 2
  2. Enter the area code + phone number to which you would like to forward calls.
  3. Press TALK/SEND. Wait for the confirmation tone.
To deactivate from your device, press * 7 2 0 TALK/SEND
 

Comments

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Gary Parks

What about conditional forwarding.  On Sprint if you dial *28 + number  it will forward for free.  Is this available?

March 03, 2012 23:31
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Gary Parks

ooops.  *28 will forward on busy and no answer.

March 03, 2012 23:33
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Ben Lucier
Ting

Hi Gary! Yes, conditional call forwarding on Busy and No Answer is available. It's popular with the Google Voice crowd. :)

March 07, 2012 23:36
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Robert Talbot

@Ben So as a work-around for using my Google Voice for voicemail (since it doesn't seem to be supported by Sprint), I should just enable "no answer" calls to be forwarded to my G Voice number. For this to work, I assume that I should disable voicemail in my device settings on Ting? I suppose the only issue with this would be the caller hearing a lot of rings before getting to my G Voice mail. 

April 01, 2012 21:44
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Ben Lucier
Ting

Hi Robert, 

You could do that, but it's a little bit backward. What most people do is give out their GV number, and then use call routing rules to forward calls to their cellphone #.

April 02, 2012 23:27
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Stefan Tucker

So, if we use *28 to forward on busy/no-answer, is there also a per-minute charge?

June 11, 2012 14:34
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Curtis M Kularski
Ting Army

Robert, your concern about "a lot of rings" is solved if you go through the GV configuration for voicemail for that phone. Ignore the instructions it gives for Sprint phones and simply set it up the way you normally would for forwarding on Ting, go through the prompts it gives you so that it will flag that number as being enabled for voicemail, so that it will answer on the first ring (and not try to loop itself) 

June 11, 2012 15:01
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Frank Wilder

It this service still working?

I keep getting a recorded message that says "the number of code you have dialed is incorrect,...please check the number or code and try again"

June 18, 2012 07:34
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Charles Smith

From the Ting "Dashboard", click on "settings" under the devices tab.  From there, you can set call forwarding for both "Busy" and "No Answer" situations. 

July 06, 2012 17:18
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Stefan Tucker

Note that your Ting account will still be charged for every minute of the calls that are forwarded to another number.

July 07, 2012 16:25
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Oren Yehezkely

*28 Is not working for me. Does anybody know if it should be working?

Thanks.

November 22, 2012 16:37
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Andrew Costen
Ting

Oren, how are you dialling the *28 code? The way to use it is to dial *28 then the 10-digit number, then press send or dial, as opposed to dialling *28 then pressing send then the 10-digit phone number.

November 23, 2012 12:08
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Oren Yehezkely

Andres, I know how to do it. I am able to do it with the *72. I called your support and the lady speculated that the *28 code is available only for Sprint customers. Not for Ting customers.

I asked her to add it to this thread, so other people do not waste their time on this.

 

Thanks.

November 23, 2012 13:22
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Andrew Costen
Ting

I'm under the impression that it should work with us. What happens when you try it, out of curiosity?

November 24, 2012 16:47
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Oren Yehezkely

'The feature code you entered is not valid...'

November 24, 2012 17:25
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Charles Wahlstrom

I was trying to use conditional call forwarding (*28) also.  Entered *28NXXNXXXXXX (N's and X's replaced with my google voice #) and also get  'the feature code you entered is not valid...'

November 26, 2012 14:06
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Rob Lake
Ting

I urge anyone having trouble setting call forwarding up from the handset itself to log into their Ting account and toggle call forwarding on and off from the Dashboard.

Beyond that, if having to access the Dashboard to change the setting becomes a too much of a hassle, please let our support team know so they can investigate for you.

Thanks

November 26, 2012 14:21
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Oren Yehezkely

Rob,

 

As I mentioned above, I did call your support but did not get a definite answer.

 

Thanks.

November 26, 2012 14:24
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Charles Wahlstrom

Thanks Rob,

Took a while to get through my head that the forwarding options I needed were under "Your Account" --> "Devices" --> "Name" rather than "Your Account" --> "Settings" --> "Device Settings".

November 26, 2012 14:41
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Ryan Dunn

If I was in an area with no service, (my office building) but turned on call forwarding before I got to said area, would the call still be forwarded?  Or would I need service for calls to be forwarded. This is the number one reason why I am thinking of using gvoice.

December 19, 2012 17:07
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Andrew Costen
Ting

Forwarding should work regardless of whether you have a signal or not.

December 19, 2012 17:22
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Megan M

@Curtis M :

What do you mean by this:

"Robert, your concern about "a lot of rings" is solved if you go through the GV configuration for voicemail for that phone. Ignore the instructions it gives for Sprint phones and simply set it up the way you normally would for forwarding on Ting, go through the prompts it gives you so that it will flag that number as being enabled for voicemail, so that it will answer on the first ring (and not try to loop itself)"

How would you set it up the way you normally would for forwarding on Ting? I followed the GV configuration where it said to dial *28{mygv#} from my "Sprint" phone and if I didn't get an error message, it was done correctly. Google Voicemail has been working since then; however, if someone calls my Ting number, it takes 12 whole rings to be forwarded to Google voicemail. Is this the problem you are referring to, and if so, what can I do to fix this?

December 27, 2012 21:13
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Sagi Quarius
Ting Army

Andrew:  So, is *28 suppose to work on Ting or not?  I can tell you for certain that it is not working.  This would solve my visual voice mail (lack thereof) issue on my galaxy nexus.

On the Gnex, the visual voice mail app doesn't work; it doesn't link with carrier voicemail like it would on a standard Sprint or Ting phone.  Sprint allows free *28 conditional forwarding to google voicemail which compensates for the lack of sprint VVM.  I don't want the act of checking voice mail to count against my ting minutes.  So far, I've not found any way around it.

January 15, 2013 14:01
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Andrew Costen
Ting

I've double-checked, and I'm now told we were incorrect with the *28 code. It looks like that does not actually work with Ting. Sorry for the confusion.

January 15, 2013 16:46
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Trevor Talbot

Note that you can still set up conditional forwarding from the dashboard in order to get voicemail working. It's just the *28 code (and free time during the forward) that doesn't work.

January 15, 2013 19:10
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Jason Klein

Does Ting phone service include "Mutli-Path Call Forwarding" (aka "Multiple Call Forwarding" or "Call Forwarding Multipath")? 

This feature allows forwarding of multiple simultaneous calls if the forwarding destination can accept the calls.  Without this feature, callers will hear a BUSY signal if one call is currently being forwarded.  Even with this feature, there is generally an upper-limit to the number of simultaneous calls that may be forwarded (2 calls, 3 calls, 10 calls, 99 calls, etc) before callers hear a BUSY signal.  This feature is sometimes available for any type of forwarding (unconditional forwarding, forward on busy, forward on no answer) and sometimes only available for unconditional call forwarding.

If this feature is included in Ting service, is it restricted to certain call forwarding types or available for any call forwarding?  How many simultaneous calls can be forwarded at once (2, 3, 10, etc)?

Scenario - Remote office with single telephone line is using conditional call forwarding to forward busy/unanswered calls to main office when they are on the phone or unavailable.  They are using unconditional call forwarding to forward all calls to main office when they are closed.  Their existing AT&T service includes multipath call forwarding, which allows multiple (up to 10) simultaneous incoming calls to be forwarded to main office.  We would like to move the office to a Ting "Home Phone Connect 2" device.  We would experience significant savings compared to existing AT&T rates, even after paying for minutes used at the location and minutes for forwarded calls.  While the remote office does not have a high call volume or receive simultaneous calls very often, we want to be sure customers do not hear a BUSY signal if the remote office does receive multiple simultaneous calls.

Thanks in advance, Jason

February 01, 2013 13:46
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Kelly Smith

If you forward your calls from one Ting phone to another Ting phone (I ported my old number to Ting phone, but still needed a new number too) do I rack up 'double' minutes?  FYI, I asume that I am, just kind of wondering if the answer might be "No."

February 03, 2013 03:22
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Ben Lucier
Ting

Hi @Jason: Sorry, we do no offer multi path call forwarding. Is the service you mention from AT&T mobile, or landline? 

@Kelly, forwarded calls are just like regular calls and you would be billed for the minutes used for each device. A call to device 'A' is answered and then another call is placed to device 'B'. While the conversation takes place with B, the line is still active for device A (if it wasn't the call would drop). Was that helpful?

February 03, 2013 09:51
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Kelly Smith

@Ben, Thanks for the reply, that is how I thought it would work.  Just hoped differently - lol.

February 05, 2013 18:39
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Jason Klein

Hello Ben!  Thank you for the reply.  I was afraid of that.  This is an AT&T land line.  Will leave AS-IS for now.

February 05, 2013 21:29
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Matthew Howell

My call forwarding setup is as follows:

I would like to forward calls from Ting phone A (home phone) to instantly ring Ting phone B (cell phone) -  My question is, if I setup call forwarding this way will I be billed twice for a call to Ting Phone A ie. once for minutes from Ting phone A and once for minutes from Ting Phone B or, since my minutes are "pooled", is this irrelevant?

 

 

May 24, 2013 23:01
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Jason Klein

@Matthew, you are correct.  Suppose Ting "Phone A" is forwarding to Ting "Phone B".  If someone calls "Phone A" a call is forwarded to "Phone B" for 10 minutes, Ting will charge 20 minutes to your plan.  This accounts for the simultaneous forwarding charges on "Phone A" and talk time charges on "Phone B".  Call forwarding always incurs a per minute charge, even if the destination device/phone is also on Ting.

May 24, 2013 23:33
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Oren Yehezkely

@Jason @Matthew you may want to consider using this call forwarding service http://ParkMyPhone.com. the service has mufti-path and is inexpensive.

May 25, 2013 06:44
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Frank Wilder

@Matthew: You may want to get a free Google number account. You could transfer the number from your "home" Ting phone to Google ( during the Google account set up ), then get a new number for the "home"  Ting phone.

Google makes it easy to forward calls to multiple numbers--and it's free. You can also specify which calls get forwarded by time of day.

Best of all, when someone leaves a voice mail, you can set it up to send out text messages and email messages to other numbers/email addresses.

I have my it set up so that when my kids call my Google number, it forwards the call to my cell, my office and my home number (my cell doesn't work so well in my basement home office). If I don't pick up, I get a text that I have a voice mail and I get the voice mail message via an email... this is great for forwarding the messages to wife.

May 25, 2013 07:37
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Latravious Calloway

So if you forward calls from a Ting phone to another cell with another company then you are charged for 1minute on the Ting phone account?

Also, what does  "Forward 'Busy Signal' calls to this number" and "Forward 'No Answer' calls to this number" options specifically mean? Example will help me understand. Thanks in advance!

August 23, 2013 09:47
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Jason Klein

Latravious:

Ting must carry each call that you forward through your Ting device.  As a result, your account is charged for each minute of a forwarded call.  If someone calls a Ting device and the call is forwarded to another provider for 10 minutes, Ting treats this as 10 minutes of usage and charges your account for 10 voice minutes.  If the call is 1 minute, you are only charged for 1 minute.

Ting will forward calls to the "Forward No Answer" phone number in these scenarios, and possibly other scenarios:

1) You are not using your Ting device.  Your Ting device rings.  You do not answer.

2) You are already using your Ting device.  Your Ting device tells you that you have a second incoming call (e.g.: Call Waiting).  You do not answer.

Ting will forward calls to the "Forward Busy Signal" phone number in these scenarios, and possibly other scenarios:

1) You are placing a call on your Ting device and waiting for the other person to answer the phone.  Ting cannot send a second call to your device while you are calling someone and waiting for someone to answer their phone.

2) Your Ting phone is turned off, does not have a signal, or is outside of the coverage area.

Someone correct me if I am wrong about Busy #2.  If your phone is turned off or has no coverage, Ting might treat that as a "No Answer"?

August 23, 2013 10:25
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michelle sedlak

I don't understand why it's so difficult to learn how to set up call forwarding from Ting.com rather than using my own phone.

I'm outside the Sprint coverage area, and I want my calls to ring on my husband's Veizon phone, which of course has fantastic coverage.  I've read this a few times, and it says to set this up from the "Dashboard", but I see no controls on the Dashboard to set this up.

Why isn't this covered and made extremely visible?

I really like Ting support folks, but this is extremely irritating.

September 08, 2013 22:31
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Oren Yehezkely

It's quite easy.

Click Your Account, then Devices Settings. Click your phone number on the left.

Here you can set this phone including the Call Forwarding with no answer, and Call Forwarding when busy.

September 08, 2013 22:40
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rick alleva

Hi...a question about call forwarding. I see how you can set call forwarding on my pone using *72. I also see that you can set fall forwarding on the Device Settings page, but I am a bit unclear. I have checked call forwarding for busy and no answer calls. There is another check box that says 'call forwarding can be set on this phone'...tell me what that means please. Does that mean you can or can't use *72 or can you set call forwarding for all calls at the Device Settings page somehow (not just busy or no answer). Thanks for guidance. Rick

November 12, 2013 10:01
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Sam Coulombe
Ting

Hey Rick, Not all devices have the same capabilities as yours and not all users as knowledgable. We've added those options in your account to make things as simple as possible. If you were to update those fields the forwarding on your device would change. 

November 15, 2013 16:55
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rick alleva

Hi Sam...although knowledgeable, I am unclear what the checkbox for 'call forwarding can be set on this phone' does. Does it relate to the other two (busy and no answer) or mean that the phone will always forward...The phrase is unclear to me and I haven't seemed to be able to tell the difference if it is checked or not. Also, my phone forwards directly to my google voice voicemail, rather than ringing the forwarded google voice first. Actually that is fine for me as I still get the message and it doesn't take forever (ringing 2 phones) before voicemail answers. But, trying to understand and become more knowledgeable. Thanks for any more info.

November 15, 2013 21:09
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Courtney West
Ting

Hi Rick,

Call forwarding being checked off allows for call forwarding to be enabled if you'd like.

Whereas, the other two "busy" and "no answer" force all of the busy or no answer calls through to the specified forwarded number.

For calls to be forwarded, the first option "Call Forwarding can be set on this phone" must be checked off.

When using your Ting services with Google Voice, you may need to check your Google Voice settings that are associated with forwarding. 

November 16, 2013 13:56
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rick alleva

So...are you saying, call forwarding being checked allows you to use the forwarding code *72 as well as for the busy and no answer forwarding to work? or do busy and no answer forwards work even if 'call forwarding can be set' is not checked. 

November 18, 2013 11:00
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Sam Coulombe
Ting

Hi Rick, thanks for writing in. Checking the box "Call Forwarding can be set on phone" under Device Settings will allow you to use codes * 7 2 as well as * 2 8 to forward all calls or busy/no-answer calls directly on the device.

Alternatively, you could uncheck that box and then check the other two ("Forward 'Busy Signal' calls to this number" and "Forward 'No Answer' calls to this number") to manage those through your account page instead of the device itself.

November 18, 2013 16:02
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John Harmon

Sam -

Prior postings here on this topic stated that *28 isn't available to Ting users. Would you please clarify this?

Thanks. 

December 06, 2013 22:58
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Sam Coulombe
Ting

Hey John, Our access to these codes changes periodically, at the moment you are right, the code isn't working. However you can always update your forwarding settings by logging into your account.  

December 07, 2013 19:17
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Noel Milton Vega

Hello:

I read the helpful questions and answers above (thank you all).

While this can't be done via the dashboard, does anyone know if Ting support assistants can setup a SIMUL-RING for me? (meaning a call to my Ting number rings the Ting number as well another phone number simultaneously).

REASON: If that second number is my assigned YouMail number, then I can user their service (which I prefer).
 YouMail would pick up first. And this shouldn't incur additional cost to my Ting account.

 

Does anyone know if Ting can do this via a support request?

Thanks in advance!

January 03, 2014 12:13
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Jason Klein

Noel:  I use Ting call forwarding with Youmail.  I enabled "Call Forwarding Can Be Set On Phone" in the web interface and then followed the Youmail forwarding setup instructions for Sprint and my Samsung Galaxy device.  I did not have to setup simultaneous ring to use Youmail.  Perhaps simultaneous-ring is not required or you have a special need that I am not understanding?  HTH, Jason

January 03, 2014 12:21
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Noel Milton Vega
Hi Jason:

Thanks.

Yes I thought about that scenario, too.

But does each "call forward" to YouMail cost you at least 1 minute?

I get a lot of voice mails.

(Depending on your answer, I may have a follow up question =:)).
January 03, 2014 12:37
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Jason Klein

Noel: I am following you now!  You are hoping to use simultaneous-ring to prevent the forwarded calls from using your Ting voice minutes.  Someone from Ting will have to confirm whether or not that is available/possible.  The standard call forwarding settings DO use Ting voice minutes.  I do not recall whether they use one minute or double minutes for each minute a call is forwarded.  Jason

January 03, 2014 15:23
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Frank Wilder

Another option: Get a free Google Voice number and configure it to ring both your cell & your YouMail numbers.

I have a Google Voice number that I use for work. It rings both my cell and my office line at home.

 

January 03, 2014 15:36
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Renny Malone
Ting

Hi Noel,

As Jason mentioned, forwarding your Ting number to Youmail is billable airtime. As far as simultaneous ringing, that is a feature that we do not offer.  Frank's suggestion may be something you want to look into!

January 03, 2014 16:35
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Noel Milton Vega

Hi Jason:

     Yes, exactly as you just described is what I'm looking to confirm. Thanks for confirming that there would be charges. I suspected so.

 

Hi Frank:

    Thank you for the recommendation. Personally I'm not into GV (although I have a GV number).

    I actually already do what you proposed (just not through Google Voice).  Here's what I do:

    I have calls to my VoIP Home phone SIMUL-RING my Ting phone.

    Now, I can also SIMUL-RING my YouMail number too if I wanted (I don't). Doing so would yield the following

    results, which isn't sufficient:

    Calling my Home number would:

    (1) Ring my Home number, (2) Ring my Ting number, (3) Ring YouMail, which would pick up for Voice Mail.

    The issue is people don't always call the Home number (I can't control that). They also call the Ting number directly,

    which they have because of texting. YouMail would have no knowledge of calls to directly Ting. So this is an

    incomplete solution.

 

 The ideal solution is SIMUL-RINGING calls to my Ting number to YouMail. Here's how that works:

           (1) Calls to my Ting number will get YouMail for voicemail because Ting SIMUL-RINGS YouMail.

           (2) Calls to my Home number SIMUL-RINGS my Ting number which SIMUL-RINGS my

                 YouMail number which answers for voicemail.

That is exactly how I had things working for years when I was directly with Sprint (where *28 worked

and was free). I can still achieve the same results by having my Ting phone SIMUL-RINGING YouMail,

**if** Ting can do this for me.

 

Thanks

 

 

 

January 03, 2014 16:36
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Noel Milton Vega

Thanks Renny. Our emails cross paths. See my reply above.

Anyway, SIMUL-RING is useful for various use cases (mine, but others too. Has been for a long time).

Implementing that soon would be very nice. =:). Thank you.

January 03, 2014 16:47
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peter quick
So I guess I was a little confused about call forwarding. I was having my cell number forwarded to GV and then I could choose to answer it using ting or from GV thinking if I answered it using GV I would save the minutes. Apparently I'm wrong about that. So if I want to keep my ting number which I've had for years the only option is to start giving out my GV number and have it forwarded to Ting and then I can still choose to answer it using GV app or over ting network? Also if I'm in an area that does not have a signal will calls still be forwarded to my ting number? Is there a way I can transfer my ting number to google voice and my google voice number to ting so I don't have to give a million people my new number?
April 08, 2014 14:36