Instant Answers/Knowledge Base/Your Services

Call Forwarding

Ben Lucier
posted this on January 3, 2012, 16:04

What is call forwarding?

Call forwarding enables you to forward ALL calls to your mobile device, to a number that you specify in your account on your Device Settings page.

How much does call forwarding cost?

There are no extra charges to use call forwarding, but you will be billed per minute for any calls that are connected via call forwarding.

Can I set up call forwarding to a number outside of the United States?

No, you cannot.

 

Set up call forwarding on your CDMA device

First you'll need to enable call forwarding in the Device settings on your account. To update these settings, click the edit icon at the top of the Minutes section of your device's settings.

 

There are three forwarding options available:

  1. call forwarding can be set on phone
  2. forward 'busy signal' calls to this number
  3. forward 'no answer' calls to this number

 

 

1. Call forwarding can be set on phone

Remember, to set call forwarding from your phone, you must first enable that feature in your account settings (see step above).

When you enable this option, all calls will be forwarded to the number you set regardless of whether you are using your handset or not.

Once enabled however, missed calls WILL NOT go to voicemail.

To activate call forwarding from your device:

  1. Dial * 7 2
  2. Enter the area code + phone number to which you would like to forward calls
  3. Press TALK/SEND. Wait for the confirmation tone (several fast tones, followed by a beep)

To deactivate call forwarding:

  1. Dial * 7 2 0 TALK/SEND
  2. Wait for the confirmation tone (several fast tones, followed by a beep)

Don't forget to deactivate this feature from your phone when you want to stop forwarding.

2. Forward 'busy signal' calls to this number

When you enable 'busy signal' forwarding, calls are only forwarded if you are utilizing call waiting--essentially if you're on two calls. If calls are missed, they WILL NOT go to voicemail.

If you're just on one call though, and you ignore the second call, it will go to voicemail as normal rather than forwarding.

3. Forward 'no answer' calls to this number

When you enable 'no answer' forwarding, incoming calls will ring on your line a few times before rolling over to the forwarding number.

Missed calls WILL NOT go to voicemail.



Set Up Call Forwarding on a GSM Device

First you'll need to enable call forwarding in the Device settings on your account. To update these settings, click the edit icon at the top of the Minutes section of your device's settings.

 

There are three forwarding settings in your account for GSM devices:

  1. can use call call forwarding on this phone
  2. can use call forwarding on busy/no answer
  3. can use call forwarding at any time

"Can use call forwarding" must be enabled in order for the other two settings to work. If that is not enabled the other features will not work even if they are enabled.

 

 

1. Can use call call forwarding

This allows you to use any of the call forwarding settings.

2. Can use call forwarding on busy/no answer

Remember you must first enable "Can use call forwarding" before enabling this setting or it will not work.

When you enable this type of call forwarding you are essentially circumventing your voicemail.

Once you've enabled this feature set your call forwarding number on your phone using the following dialing codes.

 

No answer call forwarding

  1. Dial * * 61 * 1PhoneNumber #
    • If you get an error message, try dialing * * 61 * + 1PhoneNumber #
  2. Press TALK/SEND
  3. Wait for registration message.

To turn this off:

  1. Dial # # 61 #
  2. Press TALK/SEND
  3. Wait for message confirming call forwarding has been disabled.

 

Unreachable call forwarding

Use this if you're in an area where you don't get reception.

  1. Dial * * 62 * 1PhoneNumber #
    • If you get an error message, try dialing * * 62 * + 1PhoneNumber #
  2. Press TALK/SEND
  3. Wait for registration message.

To turn this off:

  1. Dial # # 62 #
  2. Press TALK/SEND
  3. Wait for message confirming call forwarding has been disabled.

 

Busy call forwarding

  1. Dial * * 67 * 1PhoneNumber #
    1. If you get an error message, try dialing * * 67 * + 1PhoneNumber #
  2. Press TALK/SEND
  3. Wait for registration message.

To turn this off:

  1. Dial # # 67 #
  2. Press TALK/SEND
  3. Wait for message confirming call forwarding has been disabled.

 

3. Can use call forwarding at any time

Remember you must first enable "Can use call forwarding" before enabling this setting or it will not work.

When you enable this and set up a number all incoming calls will be forwarded no matter what. No calls will go to voicemail.

  1. Dial * * 21 1PhoneNumber #
    • If you get an error message, try dialing * * 21 * + 1PhoneNumber #
  2. Press TALK/SEND
  3. Wait for registration message.

To turn this off:

  1. Dial # # 21 #
    • If you get an error message, try dialing * * 21 * + 1PhoneNumber #
  2. Press TALK/SEND
  3. Wait for message confirming call forwarding has been disabled.

 

To disable call forwarding

To disable all call forwarding:

  1. Dial # # 004 #
  2. Tap Call
  3. Wait for message confirming all call forwarding has been disabled.

 

Call Waiting

To turn call waiting on:

  1. Dial * 43 #
  2. Tap Call
  3. Wait for message confirming call waiting has been enabled.

To turn it off:

  1. Dial # 43 #
  2. Tap Call
  3. Wait for message confirming all call waiting has been disabled.

 

 

 

Comments

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Gary Parks

What about conditional forwarding.  On Sprint if you dial *28 + number  it will forward for free.  Is this available?

March 3, 2012, 23:31
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Gary Parks

ooops.  *28 will forward on busy and no answer.

March 3, 2012, 23:33
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Ben Lucier
Ting

Hi Gary! Yes, conditional call forwarding on Busy and No Answer is available. It's popular with the Google Voice crowd. :)

March 7, 2012, 23:36
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Robert Talbot

@Ben So as a work-around for using my Google Voice for voicemail (since it doesn't seem to be supported by Sprint), I should just enable "no answer" calls to be forwarded to my G Voice number. For this to work, I assume that I should disable voicemail in my device settings on Ting? I suppose the only issue with this would be the caller hearing a lot of rings before getting to my G Voice mail. 

April 1, 2012, 21:44
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Ben Lucier
Ting

Hi Robert, 

You could do that, but it's a little bit backward. What most people do is give out their GV number, and then use call routing rules to forward calls to their cellphone #.

April 2, 2012, 23:27
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Stefan Tucker

So, if we use *28 to forward on busy/no-answer, is there also a per-minute charge?

June 11, 2012, 14:34
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Curtis M Kularski
Ting Army

Robert, your concern about "a lot of rings" is solved if you go through the GV configuration for voicemail for that phone. Ignore the instructions it gives for Sprint phones and simply set it up the way you normally would for forwarding on Ting, go through the prompts it gives you so that it will flag that number as being enabled for voicemail, so that it will answer on the first ring (and not try to loop itself) 

June 11, 2012, 15:01
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Frank Wilder

It this service still working?

I keep getting a recorded message that says "the number of code you have dialed is incorrect,...please check the number or code and try again"

June 18, 2012, 07:34
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Charles Smith

From the Ting "Dashboard", click on "settings" under the devices tab.  From there, you can set call forwarding for both "Busy" and "No Answer" situations. 

July 6, 2012, 17:18
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Stefan Tucker

Note that your Ting account will still be charged for every minute of the calls that are forwarded to another number.

July 7, 2012, 16:25
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Oren Yehezkely

*28 Is not working for me. Does anybody know if it should be working?

Thanks.

November 22, 2012, 16:37
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Andrew Costen
Ting

Oren, how are you dialling the *28 code? The way to use it is to dial *28 then the 10-digit number, then press send or dial, as opposed to dialling *28 then pressing send then the 10-digit phone number.

November 23, 2012, 12:08
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Oren Yehezkely

Andres, I know how to do it. I am able to do it with the *72. I called your support and the lady speculated that the *28 code is available only for Sprint customers. Not for Ting customers.

I asked her to add it to this thread, so other people do not waste their time on this.

 

Thanks.

November 23, 2012, 13:22
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Andrew Costen
Ting

I'm under the impression that it should work with us. What happens when you try it, out of curiosity?

November 24, 2012, 16:47
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Oren Yehezkely

'The feature code you entered is not valid...'

November 24, 2012, 17:25
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Charles Wahlstrom

I was trying to use conditional call forwarding (*28) also.  Entered *28NXXNXXXXXX (N's and X's replaced with my google voice #) and also get  'the feature code you entered is not valid...'

November 26, 2012, 14:06
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Rob Lake
Ting Help Center

I urge anyone having trouble setting call forwarding up from the handset itself to log into their Ting account and toggle call forwarding on and off from the Dashboard.

Beyond that, if having to access the Dashboard to change the setting becomes a too much of a hassle, please let our support team know so they can investigate for you.

Thanks

November 26, 2012, 14:21
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Oren Yehezkely

Rob,

 

As I mentioned above, I did call your support but did not get a definite answer.

 

Thanks.

November 26, 2012, 14:24
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Charles Wahlstrom

Thanks Rob,

Took a while to get through my head that the forwarding options I needed were under "Your Account" --> "Devices" --> "Name" rather than "Your Account" --> "Settings" --> "Device Settings".

November 26, 2012, 14:41
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Ryan Dunn

If I was in an area with no service, (my office building) but turned on call forwarding before I got to said area, would the call still be forwarded?  Or would I need service for calls to be forwarded. This is the number one reason why I am thinking of using gvoice.

December 19, 2012, 17:07
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Andrew Costen
Ting

Forwarding should work regardless of whether you have a signal or not.

December 19, 2012, 17:22
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Megan M

@Curtis M :

What do you mean by this:

"Robert, your concern about "a lot of rings" is solved if you go through the GV configuration for voicemail for that phone. Ignore the instructions it gives for Sprint phones and simply set it up the way you normally would for forwarding on Ting, go through the prompts it gives you so that it will flag that number as being enabled for voicemail, so that it will answer on the first ring (and not try to loop itself)"

How would you set it up the way you normally would for forwarding on Ting? I followed the GV configuration where it said to dial *28{mygv#} from my "Sprint" phone and if I didn't get an error message, it was done correctly. Google Voicemail has been working since then; however, if someone calls my Ting number, it takes 12 whole rings to be forwarded to Google voicemail. Is this the problem you are referring to, and if so, what can I do to fix this?

December 27, 2012, 21:13
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Sagi Quarius
Ting Army

Andrew:  So, is *28 suppose to work on Ting or not?  I can tell you for certain that it is not working.  This would solve my visual voice mail (lack thereof) issue on my galaxy nexus.

On the Gnex, the visual voice mail app doesn't work; it doesn't link with carrier voicemail like it would on a standard Sprint or Ting phone.  Sprint allows free *28 conditional forwarding to google voicemail which compensates for the lack of sprint VVM.  I don't want the act of checking voice mail to count against my ting minutes.  So far, I've not found any way around it.

January 15, 2013, 14:01
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Andrew Costen
Ting

I've double-checked, and I'm now told we were incorrect with the *28 code. It looks like that does not actually work with Ting. Sorry for the confusion.

January 15, 2013, 16:46
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Trevor Talbot

Note that you can still set up conditional forwarding from the dashboard in order to get voicemail working. It's just the *28 code (and free time during the forward) that doesn't work.

January 15, 2013, 19:10
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Jason Klein

Does Ting phone service include "Mutli-Path Call Forwarding" (aka "Multiple Call Forwarding" or "Call Forwarding Multipath")? 

This feature allows forwarding of multiple simultaneous calls if the forwarding destination can accept the calls.  Without this feature, callers will hear a BUSY signal if one call is currently being forwarded.  Even with this feature, there is generally an upper-limit to the number of simultaneous calls that may be forwarded (2 calls, 3 calls, 10 calls, 99 calls, etc) before callers hear a BUSY signal.  This feature is sometimes available for any type of forwarding (unconditional forwarding, forward on busy, forward on no answer) and sometimes only available for unconditional call forwarding.

If this feature is included in Ting service, is it restricted to certain call forwarding types or available for any call forwarding?  How many simultaneous calls can be forwarded at once (2, 3, 10, etc)?

Scenario - Remote office with single telephone line is using conditional call forwarding to forward busy/unanswered calls to main office when they are on the phone or unavailable.  They are using unconditional call forwarding to forward all calls to main office when they are closed.  Their existing AT&T service includes multipath call forwarding, which allows multiple (up to 10) simultaneous incoming calls to be forwarded to main office.  We would like to move the office to a Ting "Home Phone Connect 2" device.  We would experience significant savings compared to existing AT&T rates, even after paying for minutes used at the location and minutes for forwarded calls.  While the remote office does not have a high call volume or receive simultaneous calls very often, we want to be sure customers do not hear a BUSY signal if the remote office does receive multiple simultaneous calls.

Thanks in advance, Jason

February 1, 2013, 13:46
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Kelly Smith

If you forward your calls from one Ting phone to another Ting phone (I ported my old number to Ting phone, but still needed a new number too) do I rack up 'double' minutes?  FYI, I asume that I am, just kind of wondering if the answer might be "No."

February 3, 2013, 03:22
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Ben Lucier
Ting

Hi @Jason: Sorry, we do no offer multi path call forwarding. Is the service you mention from AT&T mobile, or landline? 

@Kelly, forwarded calls are just like regular calls and you would be billed for the minutes used for each device. A call to device 'A' is answered and then another call is placed to device 'B'. While the conversation takes place with B, the line is still active for device A (if it wasn't the call would drop). Was that helpful?

February 3, 2013, 09:51
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Kelly Smith

@Ben, Thanks for the reply, that is how I thought it would work.  Just hoped differently - lol.

February 5, 2013, 18:39
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Jason Klein

Hello Ben!  Thank you for the reply.  I was afraid of that.  This is an AT&T land line.  Will leave AS-IS for now.

February 5, 2013, 21:29
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Matthew Howell

My call forwarding setup is as follows:

I would like to forward calls from Ting phone A (home phone) to instantly ring Ting phone B (cell phone) -  My question is, if I setup call forwarding this way will I be billed twice for a call to Ting Phone A ie. once for minutes from Ting phone A and once for minutes from Ting Phone B or, since my minutes are "pooled", is this irrelevant?

 

 

May 24, 2013, 23:01
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Jason Klein

@Matthew, you are correct.  Suppose Ting "Phone A" is forwarding to Ting "Phone B".  If someone calls "Phone A" a call is forwarded to "Phone B" for 10 minutes, Ting will charge 20 minutes to your plan.  This accounts for the simultaneous forwarding charges on "Phone A" and talk time charges on "Phone B".  Call forwarding always incurs a per minute charge, even if the destination device/phone is also on Ting.

May 24, 2013, 23:33
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Oren Yehezkely

@Jason @Matthew you may want to consider using this call forwarding service http://ParkMyPhone.com. the service has mufti-path and is inexpensive.

May 25, 2013, 06:44
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Frank Wilder

@Matthew: You may want to get a free Google number account. You could transfer the number from your "home" Ting phone to Google ( during the Google account set up ), then get a new number for the "home"  Ting phone.

Google makes it easy to forward calls to multiple numbers--and it's free. You can also specify which calls get forwarded by time of day.

Best of all, when someone leaves a voice mail, you can set it up to send out text messages and email messages to other numbers/email addresses.

I have my it set up so that when my kids call my Google number, it forwards the call to my cell, my office and my home number (my cell doesn't work so well in my basement home office). If I don't pick up, I get a text that I have a voice mail and I get the voice mail message via an email... this is great for forwarding the messages to wife.

May 25, 2013, 07:37
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Latravious Calloway

So if you forward calls from a Ting phone to another cell with another company then you are charged for 1minute on the Ting phone account?

Also, what does  "Forward 'Busy Signal' calls to this number" and "Forward 'No Answer' calls to this number" options specifically mean? Example will help me understand. Thanks in advance!

August 23, 2013, 09:47
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Jason Klein

Latravious:

Ting must carry each call that you forward through your Ting device.  As a result, your account is charged for each minute of a forwarded call.  If someone calls a Ting device and the call is forwarded to another provider for 10 minutes, Ting treats this as 10 minutes of usage and charges your account for 10 voice minutes.  If the call is 1 minute, you are only charged for 1 minute.

Ting will forward calls to the "Forward No Answer" phone number in these scenarios, and possibly other scenarios:

1) You are not using your Ting device.  Your Ting device rings.  You do not answer.

2) You are already using your Ting device.  Your Ting device tells you that you have a second incoming call (e.g.: Call Waiting).  You do not answer.

Ting will forward calls to the "Forward Busy Signal" phone number in these scenarios, and possibly other scenarios:

1) You are placing a call on your Ting device and waiting for the other person to answer the phone.  Ting cannot send a second call to your device while you are calling someone and waiting for someone to answer their phone.

2) Your Ting phone is turned off, does not have a signal, or is outside of the coverage area.

Someone correct me if I am wrong about Busy #2.  If your phone is turned off or has no coverage, Ting might treat that as a "No Answer"?

August 23, 2013, 10:25
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michelle sedlak

I don't understand why it's so difficult to learn how to set up call forwarding from Ting.com rather than using my own phone.

I'm outside the Sprint coverage area, and I want my calls to ring on my husband's Veizon phone, which of course has fantastic coverage.  I've read this a few times, and it says to set this up from the "Dashboard", but I see no controls on the Dashboard to set this up.

Why isn't this covered and made extremely visible?

I really like Ting support folks, but this is extremely irritating.

September 8, 2013, 22:31
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Oren Yehezkely

It's quite easy.

Click Your Account, then Devices Settings. Click your phone number on the left.

Here you can set this phone including the Call Forwarding with no answer, and Call Forwarding when busy.

September 8, 2013, 22:40
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rick alleva

Hi...a question about call forwarding. I see how you can set call forwarding on my pone using *72. I also see that you can set fall forwarding on the Device Settings page, but I am a bit unclear. I have checked call forwarding for busy and no answer calls. There is another check box that says 'call forwarding can be set on this phone'...tell me what that means please. Does that mean you can or can't use *72 or can you set call forwarding for all calls at the Device Settings page somehow (not just busy or no answer). Thanks for guidance. Rick

November 12, 2013, 10:01
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Samantha C
Ting

Hey Rick, Not all devices have the same capabilities as yours and not all users as knowledgable. We've added those options in your account to make things as simple as possible. If you were to update those fields the forwarding on your device would change. 

November 15, 2013, 16:55
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rick alleva

Hi Sam...although knowledgeable, I am unclear what the checkbox for 'call forwarding can be set on this phone' does. Does it relate to the other two (busy and no answer) or mean that the phone will always forward...The phrase is unclear to me and I haven't seemed to be able to tell the difference if it is checked or not. Also, my phone forwards directly to my google voice voicemail, rather than ringing the forwarded google voice first. Actually that is fine for me as I still get the message and it doesn't take forever (ringing 2 phones) before voicemail answers. But, trying to understand and become more knowledgeable. Thanks for any more info.

November 15, 2013, 21:09
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Courtney W
Ting

Hi Rick,

Call forwarding being checked off allows for call forwarding to be enabled if you'd like.

Whereas, the other two "busy" and "no answer" force all of the busy or no answer calls through to the specified forwarded number.

For calls to be forwarded, the first option "Call Forwarding can be set on this phone" must be checked off.

When using your Ting services with Google Voice, you may need to check your Google Voice settings that are associated with forwarding. 

November 16, 2013, 13:56
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rick alleva

So...are you saying, call forwarding being checked allows you to use the forwarding code *72 as well as for the busy and no answer forwarding to work? or do busy and no answer forwards work even if 'call forwarding can be set' is not checked. 

November 18, 2013, 11:00
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Samantha C
Ting

Hi Rick, thanks for writing in. Checking the box "Call Forwarding can be set on phone" under Device Settings will allow you to use codes * 7 2 as well as * 2 8 to forward all calls or busy/no-answer calls directly on the device.

Alternatively, you could uncheck that box and then check the other two ("Forward 'Busy Signal' calls to this number" and "Forward 'No Answer' calls to this number") to manage those through your account page instead of the device itself.

November 18, 2013, 16:02
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John Harmon

Sam -

Prior postings here on this topic stated that *28 isn't available to Ting users. Would you please clarify this?

Thanks. 

December 6, 2013, 22:58
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Samantha C
Ting

Hey John, Our access to these codes changes periodically, at the moment you are right, the code isn't working. However you can always update your forwarding settings by logging into your account.  

December 7, 2013, 19:17
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Noel Milton Vega

Hello:

I read the helpful questions and answers above (thank you all).

While this can't be done via the dashboard, does anyone know if Ting support assistants can setup a SIMUL-RING for me? (meaning a call to my Ting number rings the Ting number as well another phone number simultaneously).

REASON: If that second number is my assigned YouMail number, then I can user their service (which I prefer).
 YouMail would pick up first. And this shouldn't incur additional cost to my Ting account.

 

Does anyone know if Ting can do this via a support request?

Thanks in advance!

January 3, 2014, 12:13
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Jason Klein

Noel:  I use Ting call forwarding with Youmail.  I enabled "Call Forwarding Can Be Set On Phone" in the web interface and then followed the Youmail forwarding setup instructions for Sprint and my Samsung Galaxy device.  I did not have to setup simultaneous ring to use Youmail.  Perhaps simultaneous-ring is not required or you have a special need that I am not understanding?  HTH, Jason

January 3, 2014, 12:21
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Noel Milton Vega
Hi Jason:

Thanks.

Yes I thought about that scenario, too.

But does each "call forward" to YouMail cost you at least 1 minute?

I get a lot of voice mails.

(Depending on your answer, I may have a follow up question =:)).
January 3, 2014, 12:37
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Jason Klein

Noel: I am following you now!  You are hoping to use simultaneous-ring to prevent the forwarded calls from using your Ting voice minutes.  Someone from Ting will have to confirm whether or not that is available/possible.  The standard call forwarding settings DO use Ting voice minutes.  I do not recall whether they use one minute or double minutes for each minute a call is forwarded.  Jason

January 3, 2014, 15:23
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Frank Wilder

Another option: Get a free Google Voice number and configure it to ring both your cell & your YouMail numbers.

I have a Google Voice number that I use for work. It rings both my cell and my office line at home.

 

January 3, 2014, 15:36
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Renny M
Ting

Hi Noel,

As Jason mentioned, forwarding your Ting number to Youmail is billable airtime. As far as simultaneous ringing, that is a feature that we do not offer.  Frank's suggestion may be something you want to look into!

January 3, 2014, 16:35
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Noel Milton Vega

Hi Jason:

     Yes, exactly as you just described is what I'm looking to confirm. Thanks for confirming that there would be charges. I suspected so.

 

Hi Frank:

    Thank you for the recommendation. Personally I'm not into GV (although I have a GV number).

    I actually already do what you proposed (just not through Google Voice).  Here's what I do:

    I have calls to my VoIP Home phone SIMUL-RING my Ting phone.

    Now, I can also SIMUL-RING my YouMail number too if I wanted (I don't). Doing so would yield the following

    results, which isn't sufficient:

    Calling my Home number would:

    (1) Ring my Home number, (2) Ring my Ting number, (3) Ring YouMail, which would pick up for Voice Mail.

    The issue is people don't always call the Home number (I can't control that). They also call the Ting number directly,

    which they have because of texting. YouMail would have no knowledge of calls to directly Ting. So this is an

    incomplete solution.

 

 The ideal solution is SIMUL-RINGING calls to my Ting number to YouMail. Here's how that works:

           (1) Calls to my Ting number will get YouMail for voicemail because Ting SIMUL-RINGS YouMail.

           (2) Calls to my Home number SIMUL-RINGS my Ting number which SIMUL-RINGS my

                 YouMail number which answers for voicemail.

That is exactly how I had things working for years when I was directly with Sprint (where *28 worked

and was free). I can still achieve the same results by having my Ting phone SIMUL-RINGING YouMail,

**if** Ting can do this for me.

 

Thanks

 

 

 

January 3, 2014, 16:36
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Noel Milton Vega

Thanks Renny. Our emails cross paths. See my reply above.

Anyway, SIMUL-RING is useful for various use cases (mine, but others too. Has been for a long time).

Implementing that soon would be very nice. =:). Thank you.

January 3, 2014, 16:47
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peter quick
So I guess I was a little confused about call forwarding. I was having my cell number forwarded to GV and then I could choose to answer it using ting or from GV thinking if I answered it using GV I would save the minutes. Apparently I'm wrong about that. So if I want to keep my ting number which I've had for years the only option is to start giving out my GV number and have it forwarded to Ting and then I can still choose to answer it using GV app or over ting network? Also if I'm in an area that does not have a signal will calls still be forwarded to my ting number? Is there a way I can transfer my ting number to google voice and my google voice number to ting so I don't have to give a million people my new number?
April 8, 2014, 14:36
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Brent Henry

I have set my call forwarding up via the device settings. When I call my ting number I either get a voice mail greeting or a please dial your password and hit # message. What am I doing wrong?

Thanks

June 25, 2014, 20:37
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Marty M
Ting

Hi Brent.  At first glance it sounds like it may be a problem with the number you've forwarded your Ting line to.  Try calling that number directly and see if you have the same result.  

If you continue to have the problem, open a support request and we'll be happy to help track down the cause.

June 26, 2014, 09:28
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Peter Evensen

If I forward a ting number to another ting number, will I get "charged" twice for the minutes?

August 2, 2014, 11:51
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Felipe S
Ting

Hi Peter. Those calls will count for both the number forwarding the call (as we're rerouting the call for you) and the one receiving the forwarded call (you're receiving a call on that phone). If they're both on the same account, that will add 2 minutes of usage for each minute of the actual call since you're using two Ting services simultaneously.

August 2, 2014, 15:29
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Dan Scovill

Can I have my calls and texts to my ting number forwarded to my Verizon work phone?

August 20, 2014, 09:59
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Marg C
Ting Help Center

Hi Dan! You can forward calls to any number you please through your online account under Device Settings. We don't have any text-forwarding features, though a third-party app might be able to provide that. 

August 20, 2014, 10:05
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David Lucas
Ting Army

Just curious, but why isn't there an option in our account's device settings to forward all calls, similar to how *72 dialed from our phones works?  Is it a security feature to prevent someone from 'taking over' your calls?  It would be very convenient to have the option via the app or website to be able to setup forward all if, for example, I've left my phone at home and want to forward calls to my work cell so I don't miss any important calls...

September 15, 2014, 15:15
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Wendy K
Ting Help Center

Hi David, there is a selection in Device Settings to forward unanswered calls, which I would think would fit your needs (if not I apologize in advance for misunderstanding!).  It can be accessed from your account from anywhere.  If you're not seeing that option, please contact us and we'll be glad to look into it.

September 15, 2014, 16:40
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David Lucas
Ting Army

Hi Wendy.  Thanks, but I specifically asked for an option to forward ALL calls, duplicating the *72 functionality.  I'm aware of the other options, but they don't provide the ability to immediately forward all calls to another number without ringing my Ting phone or only forwarding calls if I'm already on a call.  

So, is this something that can/may be added to the account settings in the future or is it something that can only be done from the phone itself for some reason?

September 16, 2014, 00:19
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Wendy K
Ting Help Center

Hi David, thank you for the clarification. I am not aware of any plans to add that as a setting in the Ting account, but that does not mean it is not possible in the future.  I would invite you to submit a Feature Request, though!  The right people will see it there for sure.

September 16, 2014, 14:49
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Rocky Kev

That's weird - I don't have this option. 

I was trying to figure out how to forward my voice mail to Google Voice.

November 14, 2014, 07:34
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Paraic O
Ting

Hey Rocky! Thanks for letting us know. We have taken a look at your account and sent you an email directly to try and get this cleared up.

Can you reply back to us there?

November 14, 2014, 11:02
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Jonathan Daugherty

I'm getting the same problem as Rocky above. No option for forwarding on one of my devices. Please advise. Thanks.

December 8, 2014, 21:55
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Felipe S
Ting

Hey Jonathan,

We can definitely look into that.  The best way to have us check any concern with specific accounts or devices is via a private help request. If you haven't submitted one, just send it right away and a member of our support team will reach back to you in around 24 hours with an update!

December 9, 2014, 10:59
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P B

I know for a fact when I first came to Ting I could forward calls to another phone and Ting charged me one minute for it . I paid one minute to forward it and one minute to unforward it . I can't understand why now ting wants to charge the full amount of airtime for a forwarded call . Aren't you just diverting the call as in a switch ? Now the person calling is getting charged minutes from their company . Ting is charging minutes and the phone its forwarding to is charging minutes as well . Is it just the revenue Ting is wanting . I guess I'm wondering why ting has changed the game from the way it use to be and made call forwarding become expensive . Can't you provide us with a way to call forward without charging all those minutes ? I mean if I take a forwarded call to another phone with another company and talk for 2 hours ,  ting just made 120 minutes . The call equates to 360 minutes all total . Did they decide to burn the cheap 1 minute forward method in favor of a revenue hunger ? Is there any trick or method for you to just reject and forward because i can't see for the life of me why you'd have to carry the call from say cspire to verizon once forwarded and they're connected . I think the way you use to do it is you forwarded the call and once those phones were connected you switched out of it . Whats has changed ?? The biggest reason I forward is because the signal is so weak where we live we have to stay upside a window to talk so when home we forward to our landline which we pay for . Please get real with the call forwarding like you use to be and just pass it on and charge a minute like you used to do . My  honest opinion from having been here long enough to know the way it was is that I think Ting has decided to go this path because they want to carry the airtime and stay involved in the airtime to  sell and charge for minutes when they really could just pass the call on and be out of it .

January 23, 2015, 17:59
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Oren Yehezkely

Paula,

I don't think that Ting ever gave call forwarding for free (without charging the minutes). Their philosophy is that you pay for what you use, but you don't pay if you do not use it.
Hence it makes no sense that they will not charge for call forwarding.

As to the way call forwarding is being done, people have misconceptions of how it works. in most cases they are being charged for the minutes of your call. It's not just that they pass it to someone else.
For your specific situation, you may want to check http://ParkMyPhone.com.

January 23, 2015, 23:27
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P B

Ok my post starts with I know for a fact because I did use to forward  and went to my account verifying the one minute charges  and yours starts with I don't think . Yes , Ting use to charge us one minute to dial the star code to set the call to forward . Then Ting charged up for one to minute to make the call to unforward . As  another member stated last night " Hmm, I don't see any technical reason why a forwarded call would run up Ting airtime.   The forwarding is done at the switching centers.  The forwarded call certainly doesn't actually somehow go out to the device and then on to the forwarded number.   A call from a landline forwarded to a landline should never touch air.   I guess it might consume some resource in the Ting/Sprint/TMO switching center, but once the forward is completed and the parties are connected, I can't see where the cell network would need to remain involved "

January 24, 2015, 08:41
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P B

Interesting link you sent about parkmyphone , thanks .

January 24, 2015, 08:47
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Frank Wilder

Paula Baxter: It is really pretty simple. 

Ting is a "mobile virtual network operator (MVNO)" and as such, it that does not own the wireless network infrastructure -- Sprint does.  Ting has a CONTRACT to access Sprint's network services at a wholesale rate. They take this rate, add value (GREAT customer service, billing, support, profit..) and charge you that price.

I bet in the Sprint-Ting contract, there is a cost defined for "call forwarding".  It may or may not cost Sprint anything to forward a call, but it is a feature that Sprint believes the customer values, so Sprint charges Ting for it.  I bet TING is just passing the cost on to you.

Considering that Ting only charges you for you minutes, it is a pretty good deal. It looks like Sprint charges $0.20/minute for unconditional call forwarding on Sprint Prepaid plans  

January 26, 2015, 20:28
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P B

Yes I hear you but you know conditional call forwarding is free with  sprint ., only unconditional cost . If they could bounce the calling number on to the forwarded number i don't see why they would incur airtime . Like just a forwarding pointer .

January 28, 2015, 09:53
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Christopher Hayes

I followed the instructions to forward no answer calls from my gsm device to another number, and I even got a confirmation pop up on screen, but the calls are not actually forwarding. I did it while WiFi calling was turned on. Would that be the reason it didn't work?

March 19, 2015, 17:15