Instant Answers/Knowledge Base/Using Android

Wireless Tethering

Andrew M-C
posted this on January 04, 2012 11:14

A useful feature available on many Android phones is the ability to create Wi-Fi hotspots. This feature is available on any Android handset running Android 2.2 or better, so long as your wireless carrier allows it. Once you create a Wi-Fi hotspot, you'll be able to connect to it from your other mobile devices.

While there's no additional charge to use your phone as a Wi-Fi hotspot, the data used while you're doing so is counted and will show up on your monthly bill.

 

Tutorial Notes

  • Android phones running Android 2.2 or better can be used to create Wi-Fi hotspots.
  • To check the version of Android that you are running go to Settings and then tap About phone. You'll see your Android version about three quarters down.
  • To create a Wi-Fi hotspot, go to Settings again and tap Wireless & networks. Next, tap Tethering & portable hotspot.
  • From this menu, tap Portable Wi-Fi hotspot settings. Now, tap Configure Wi-Fi hotspot.
  • Now, you'll need to give your network a name. This is the name that will be displayed to anyone joining your network.
  • Select a security setting. We recommend using WPA2 PSK.
  • Next, choose a password that's at least eight characters long. Tap Show password to see the characters that you're typing.
  • Back in Portable Wi-Fi hotspot settings, tap the box next to Portable Wi-Fi hotspot to turn on your hotspot. You'll see a blue Wi-Fi icon when your hotspot is active.
 

Comments

User photo
Jeff Epler

When I follow these instructions, my HTC Detail on Ting's service says "Not subscribed to Hotspot service".  The message continues and suggests that I "contact Customer Care to enroll in a plan for this service."

February 09, 2012 19:52
User photo
Ben Lucier
Ting

Hi Jeff,

You have to have to enable the "Allow other devices to tether to this device" option in your device settings panel. I just did this for you though, so you should be all set. Give it a try and if you're still having trouble, let us know by opening a help request, ok?

-Ben

February 09, 2012 20:04
User photo
Jeff Epler

…and a few minutes later it worked.  Either it was something that didn't work immediately upon activation or the magical pixies were watching what I wrote.

February 09, 2012 20:08
User photo
Jeff Epler

oh look, the pixies!

February 09, 2012 20:08
User photo
Ben Lucier
Ting

It was me. Nobody's ever referred to me as a pixie before... that might take some getting used to. ;)

February 09, 2012 20:15
User photo
Ken Kinder
Ting Army

> Some wireless carriers do disable this service, however.

Is this just FYI for non-Ting customers or does it apply to us somehow?

April 04, 2012 11:16
User photo
Ben Lucier
Ting

Hey Ken, that video was done more generically before we launched Ting. If you're a Ting customer, wireless tethering is enabled and included free in your monthly package. (although you can turn it on and off yourself if you want to).

April 05, 2012 00:24
User photo
Robin Lewis

Comparing phones I notice that the Kyocera Milano hotspot has only a - (dash) ?

June 15, 2012 10:23
User photo
Suzanne Lander

I'm loving my new Epic 4G Touch, but it won't do the wireless hotspot thing. I watched the tutorial and followed the instructions, but when I go into the Wireless menu all I find is "Tethering" without "& Portable Hotspot". Am I missing something?
 

June 30, 2012 11:39
User photo
Marvin Nakajima

I have the same comment as Suzanne. I have noticed that on my new Epic 4G Touch with OS version 2.3.6 I only see "Tethering" which allows only USB Tethering. Was the hotspot capability removed when the OS was upgraded?

July 11, 2012 23:33
User photo
Suzanne Lander

Marvin, they got back to me through an email request and told me to look in the app list for "Sprint Hotspot". It's supposed to be on the screen when you get the phone and I moved it off to get it out of the way of things I used without even thinking about what it might be when I first got the phone :) It should be among all the other apps your phone came with. Start it up and it's very easy to get the hotspot going. I used it this week while out of town because the hotel wifi was awful but my 4G worked perfectly. 

July 12, 2012 08:38
User photo
Lindsay Nielson

This may be a slightly dumb question, but would the data used by devices connected to this mobile hotspot I create come out of the data allotment from my wireless plan?

September 26, 2012 16:52
User photo
Ken Kinder
Ting Army

Lindsay, yes. The idea is that you can use your wireless data provided by your cell phone to, for example, check your email on your laptop.

September 26, 2012 16:55
User photo
Alexander Steier
I have the same problem. I recently purchased the Samsung Transform Ultra (from Ting) with OS version 2.3.6 and it only has USB tethering as an option.
December 21, 2012 12:51
User photo
Andrew Costen
Ting

On most (if not all) of our Samsung phones, you need to use the Sprint®* Hotspot app for wireless hotspot tethering.

*Sprint is a trademark of Sprint.

December 21, 2012 12:55
User photo
Alexander Steier

Thank you, Andrew. After configuring my Samsung and installing all my apps, I completely forgot about the Sprint Hotspot app. I now have restored the Sprint Hotspot app to the main page of my device.

December 21, 2012 15:58
User photo
Dave Chase

In the directions above, it says "From this menu, tap Portable Wi-Fi hotspot settings. Now, tap Configure Wi-Fi hotspot." after enabling the portable wifi hotspot. However, that text never shows up. The Portable Wi-fi hotspot box is checked but there's no configuration info that pops up after that is checked. Ben/Andrew -- any ideas?

December 25, 2012 20:04
User photo
Andrew Costen
Ting

Dave, which model phone are you referring to?

December 26, 2012 13:24
User photo
Dave Chase

Samsung Conquer

December 26, 2012 17:56
User photo
Andrew Costen
Ting

Okay. And are you looking in the Sprint®* Hotspot app or just under "Settings -> Wireless & networks"? Like most Samsung phones, you have to use the Sprint®* Hotspot app for tethering options.

*Sprint is a trademark of Sprint.

December 26, 2012 18:13
User photo
Dave Chase

I was looking under the Settings | Wireless & networks. Do you have a link or the official name of the Sprint Hotspot app? So far, we haven't been able to find it. Just some 3rd party ones so far? What's the official name/link for the Sprint Hotspot app? Thanks!

December 26, 2012 19:25
User photo
Andrew Costen
Ting

The Sprint®* Hotspot app is actually on the phone already when you purchase it. Just look in your list of apps and you should see it there.

*Sprint is a trademark of Sprint.

December 26, 2012 19:29
User photo
Robert Brink
Evo 4g. Enabled tethering on ting website. Used the sprint hotspot app. Still got the message, not supported. Am I doing something incorrectly?
June 22, 2013 13:22
User photo
Andrew Costen
Ting

You are getting data in general on the phone, I assume? If so, try a carrier reset to see if that helps at all (dial # # 72786 # then enter your MSL listed under Device Settings in your Ting account, press Menu, then Reset, and the phone will go through a handsfree activation. Just make sure it's going through cellular data and not Wifi first).

June 22, 2013 14:55
User photo
Kevin Johnson

Ben Lucier wrote:

> You have to have to enable the "Allow other devices to tether to this device" option in your device settings panel.

 

However, there is no such setting under "Device Settings" for my device, a Touch Pro 2. Is the setting no longer needed or used?

 

I'm able to use the device to tether a Win7 laptop to use my device's Ting data connection via wifi, but my Android tablet running 4.2.2 Jelly Bean won't see my TP2 device's adhoc wifi network. I've read that connecting to adhoc networks was purposefully blocked beginning with Android 4.1. I've read that the TP2 when running XDAndroid is supposed to provide an infrastructure mode wifi connection that the tablet can see, but the tablet's not seeing it. I suspect this is a device and/or tablet problem, not a Ting problem.

July 27, 2013 10:43
User photo
Kevin Johnson

Also, I'm able to establish a connection to the tablet when attempting to tether via bluetooth, but any web page times out on tablet after the connection is established.

July 27, 2013 10:53
User photo
Brennan Valenzuela
Ting

Hi Kevin, it's difficult to tell what's happening from here, but I would like to find help for you. I may not be a Windows 7 expert, but I know someone who is. You can jump into this forum to see if those fine folks (Jose and the Ting army) can provide an answer or work-around to your issue. Best of luck!

 

 

July 28, 2013 16:21
User photo
Kevin Johnson

Okay, but can you first tell me whether the setting "Allow other devices to tether to this device" is still used, and if so is it only made available for certain devices? If so, it should be made available for the TP2 as well.

July 28, 2013 16:54
User photo
Brennan Valenzuela
Ting

Hey Kevin, it looks like tethering may not be supported for your device. I'm going to look into this further and get back to you here.

UPDATE: 

We don't support tethering with your particular HTC Touch Pro 2 model number (PPCT7380SP). I apologize for the inconvenience, our BYOD program is an on-going process.

July 28, 2013 18:02
User photo
Carl Baron

Is tethering only supported on Android devices?

Looking to buy an older (flip) phone with tethering (like Katana DLX. LG Lotus,  or similar). Does Ting not support tethering on these devices?

(ie: what are Ting's requirements for tethering?)

July 28, 2013 19:22
User photo
Sam Coulombe
Ting

Hey Carl, tethering is a device specific feature and depends on a particular model. If you have a device in mind, send us the ESN and we can look into it for you. 

July 28, 2013 20:08
User photo
Kevin Johnson

Hi Brennan - At https://help.ting.com/entries/23731288-Tablet-Missing-the-Tether-Op... Andrew Costin wrote re "Tablet missing the Tether Optoin":

"...I've had tethering added as a feature for that device in general, and enabled it for your account specifically as well."

Can you do the same thing for my TP2?

Note that https://help.ting.com/entries/20830692-Wireless-Tethering- says "Android phones running Android 2.2 or better can be used to create Wi-Fi hotspots", and my dual-boot TP2 also runs XDAndroid, which is a version of Android 2.2 for HTC devices, so I had no reason to suspect that tethering wouldn't be supported by Ting for the TP2. Thanks.

July 28, 2013 23:56
User photo
Brennan Valenzuela
Ting

Hi Kevin, I'm sending you an email.

July 29, 2013 12:44
User photo
Anna Danlag

Would I be charged with data if I MAKE A WIFI hotspot?

August 31, 2013 00:04
User photo
Sam Coulombe
Ting

Hey Anna, if you turn your Ting device into a WIFI HotSpot you will accumulate data usage and be charged for the data you use. There is no additional fee for using the hotspot or tethering features. 

August 31, 2013 16:12
User photo
Eric Blankenhorn
Hi, newbie here. Is tethering supported for my Nexus 5 with Ting? I have it working now with my current (GSM) provider. Thanks, E
December 19, 2013 14:12
User photo
Paraic O Carroll
Ting

Hey there Eric!

If the device can tether and is supported by Ting, we can support tethering on the device.

December 19, 2013 14:27
User photo
Jeff Markel
Ting Army

Hi.  I have activated my Sprint Hotspot, but after a few seconds, I get an error "Unable to connect to data network (blah blah blah) turning off hotspot (blah blah blah)". I went to my device settings and the "Allow other devices to tether" option is not shown for my phone (see attached file), but shows for the other lines on our account.  Any thoughts?

 

 

December 22, 2013 16:42
User photo
Renny Malone
Ting

Hi Jeff,

If you don't have that option in your device settings, we are usually unable to offer tethering and/or mobile hotspot service for that device. Look for an email so that we can discuss your account/device in more detail.

December 22, 2013 17:17
User photo
Jared Hildebrandt

I have 2 LG Marquis, and on the phone options it allows me to attempt to start hotspot, but the device settings on Ting don't allow me to enable it.  Is there a reason Marquis can't?

January 02, 2014 09:44
User photo
Renny Malone
Ting

Hi Jared,

Unfortunately, If the option to enable/disable tethering is not available under device settings, we are unable to offer tethering services for that device. 

January 02, 2014 14:43
User photo
Amanda Verzello

Just to clarify, you aren't currently offering tethering for the iPhone 4S, right?

January 15, 2014 15:18
User photo
Felipe Scarpelli
Ting

Hi Amanda. You can tether and use it as a hotspot. To do it, just make sure that feature is turned on for that device under Your Account - Device Settings. Feel free to contact us through a support request if you have any further questions or issues.

January 15, 2014 15:29
User photo
cindi micheau

i am very confused (as usual).  when i found & started the sprint hotspot app, it just told me to turn the wifi on (on my pc, but i went to my ipad), & then i was able to find the sprint hotspot **** or whatever (i guess it's the last 4 digits of my phone number?)... i didn't try to do anything, cuz when it showed on the list, it was like an unsecured wifi network, which immediately frightened me since it seemed anyone could connect to it in the area.

i didn't see where i could change the settings (pw, name, etc.) thru that app... i didn't feel safe letting it run AT ALL since others could immediately connect, thereby using my expensive data (since i don't plan on using much, it is expensive at the bottom-low end). since we need to use that sprint hotspot app, how exactly do we change the settings in it FIRST before it connects as an unsecured network? very confusing.

February 05, 2014 16:40
User photo
cindi micheau

oh maybe i'm figuring it out...

 

February 05, 2014 16:41
User photo
cindi micheau

ok, got that set now.. for some reason it was harder for me to connect w/my ipad mini than my old ipad, but got it done. since i'm using the data from the phone to view on my ipad when i have the hotspot connected, i'm not somehow using double data, am i? (like data via phone, data viewed on ipad - same data, obviously) i guess i would doubt that, but thought i'd check anyway.

February 05, 2014 17:04
User photo
Renny Malone
Ting

Hi Cindi,

It's great that you were able to figure out how to set up your mobile hotspot on your own! You don't have to worry about using double data when you turn on the mobile hotspot on your device. Mobile data accessed by your Ting device is billable usage, data sent from your Ting device to another via tethering is not.

February 05, 2014 17:36
User photo
Donald Williamson

On my Samsung Galaxy S3, when I try to turn on the "Sprint hotspot", I get the message "Insert SIM card to use Sprint hotspot and tethering". Do I have to have a SIM card to use tethering on my Samsung Galaxy S3???

February 18, 2014 14:46
User photo
Felipe Scarpelli
Ting

Hi Donald. You shouldn't be asked that, so let's try a few things.  First, log into your Ting account, go to Device Settings and check if that function is enabled under the account for your device. If not, simply turn it on. If that's already enabled, try disabling it for about a minute, then turning it back on, rebooting your device, and trying to turn the Sprint hotspot on.

Second, as part of the activation process with Ting, have you performed a profile update? That would ensure your device has the correct data settings. You can check this link for information on how to do the profile update. Give it a shot and see if that error message persists.

If your phone is still returning that message after following both steps above, contact us through a support request with as much detail as possible and we'll open an investigation for you.

February 18, 2014 15:25
User photo
Charles Jefferson

Problem with TING Hotspot:

when I turn on hotspot using my galaxy s3, i get very scanty service or the signal is dropped  altogether.  It is not my device, as another ting user who works with me turned on his hotspot from the exact same device galaxy s3, both have current firmware updates.  We both work in technology, so we do know what we are doing.  the hotspot feature is horrible, the laptops that we were testing are both new (one a dell, and the other a sony) they connect to the hotspot but will not stay connected for more than 3-4min, the signal strength seems fine, we both get the 4g-lte symbol, 5bars, etc.  data on, but cannot find a good reason why hotspot is not working properly.

This is an issue for anyone who needs access remotely.  I contacted your support and he had me run a reset code to connect to ting's network again. still no better.  this cannot be a fluke, as another ting user reports the same problem.

March 11, 2014 12:21
User photo
Paraic O Carroll
Ting

Hey Charles,

I can see that you have an open request with my colleague Keith. Keith is a very dedicated member of the team and I'm sure he'll be more than happy to get this resolved for you.

March 12, 2014 09:05