Instant Answers/Knowledge Base/Your Services

Voicemail

Ben Lucier
posted this on January 03, 2012 16:07

How do I set up voicemail for the first time?

  • Ensure you have voicemail activated for your device in the list of features on the Device Settings page
  • If your phone is locked, unlock it.
  • On smartphones, running Android, press your phone button to enter the phone application.
  • Press and hold 1 on the dial pad.
  • You will be automatically connected to your voice mailbox and be prompted to initialize your mailbox for the first time.
  1. When prompted, enter a 4-10 digit pass code, then press #
  2. Press # to keep the passcode or press * to change it
  3. Choose your greeting type:
    1. Press 1 to record your name announcement or
    2. press 2 to play your 10-digit phone number instead of your name announcement
  4. Choose a personal or automated greeting:
    1. Press 1 record personal greeting or
    2. Press 2 standard automated greeting
  5. Choose your security level:
    1. Press 1 to disable your passcode login when checking your voicemail or
    2. press 2 to enable your passcode login when checking voicemail (recommended)

This concludes your voicemail setup.

How do I access voicemail from another line?

1) Dial your number from the external line

2) When your voicemail greeting begins, dial * and when prompted enter the pass code.

What if I forget my voicemail passcode?

You can reset your voicemail by logging into your Ting account and disabling then re-enabling the voicemail feature in your Device Settings page. This will delete any voicemail messages that you have currently, but will allow you to set up your voicemail again with a new passcode.

What is visual voicemail?

Visual voicemail is a feature that comes built in with some devices. This is different from visual voicemail to text which is a trial service not offered by Ting. If that is on your device when you receive it, the service will automatically stop running 30 days from the time that the phone is activated.

What are all the voicemail commands I can use?

  • Press 3 to advance the message a few seconds
  • Press 4 to replay the message
  • Press 5 to rewind the message a few seconds
  • Press 7 to erase the message
  • Press 9 to save the message
  • Press 0 for more options
  • Press the star (*) key to end the call

The native visual voicemail app on an Android or Windows phone will allow for replying to and/or forwarding messages but these messages are sent as texts to the receiver and require them to call another number to retrieve them; the native visual voicemail feature on the iPhone does not allow for this. On Android, Windows and iPhone, there is an option to call back the person who left you a message from the visual voicemail app.

 

Comments

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Cindy Gonzales

When I hold down 1 on the keypad the phone attempts to dial but then i get a busy signal.  Any suggestions?

March 11, 2012 12:50
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Cindy Gonzales

Please disregard the above, I found my online profile and updated it for voicemail usage. 

March 11, 2012 13:03
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Michael Mayfield

Just bought two phones - can't set up voice mail, however, activated them today.  Should I be waiting a certain amount of time??

March 14, 2012 23:45
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Jon Macklin

If you find that you don't have voicemail. It is because it's not active on your phone. Go into your account and click on "settings" next to the phone you want voicemail on. You'll see a list of items that you can check or uncheck and voicemail should be there and if it is unchecked then that is why your voicemail is not working. Check it off then go to the bottom of the page and click save! 

March 19, 2012 14:44
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Roger Sanchez

Hi all...I see the confusion here: the moderator states 'Ensure you have voicemail activated for your device in the device settings area of our control panel' - This is unclear due to the fact that some people would look on their 'account settings' within the phone itself initially...The clarification here is to login to your Ting.com account BEFORE doing anything on your phone to set-up voice-mail - to do this, you must do the following:

1 - Go to Ting.com & login to your account.

2 - On the top-right drop-down menu, click 'My Account'.

3 - From there, you will see a picture of your phone under 'Your Devices' - click 'Settings' within that area.

4 - A lot of things are unchecked by default here (voice-mail being one of them), so you will need to manually go in there and check/un-check certain settings for how you wish to use your phone.

5 - From here, you are NOW able to go to your phone, press '1' on your dial-pad for three seconds to be taken to voice-mail set-up and you're now able to use the voice-mail feature and set-up your voicemail. : ) 

 I think the biggest issue here was that people didn't know what 'device settings area of your control panel' was on their phone or on their Ting.com account - hope this helps everyone & thanks again for an AWESOME product Ting - I love it!  ~ Roger

March 23, 2012 17:59
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Ben Lucier
Ting

Hey... thanks a lot Roger! We should totally have this noted in our help article. I'll make sure we add it.

March 23, 2012 18:30
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Roger Sanchez

No problem Ben...I have been with you all for at least two weeks now and I absolutely LOVE your services/flexibility better than any other phone company I've ever been with...Kudos!

March 23, 2012 18:37
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Jacob Hansen

Any tips for Google Voice users? I'm wondering about the ability to integrate my voicemail with Google Voice voicemail. I think this was an option for Sprint phones, but I'm not sure if it applies to Ting phones.

April 03, 2012 18:54
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joseph zaino
i would like to hear an answer to Melissa’s question about google voice.
June 08, 2012 17:27
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Ben Lucier
Ting

Hi Melissa and Joseph,

The integration Melissa mentioned is the full carrier integration Google has with Sprint. That's where the combined voicemail box comes from.

Some Ting GV users disable their voicemail on their cellphone and just use the Google Voice app for checking their voicemail.

Sorry for the delay in response... it slipped passed us until we saw Joseph's note.

Have a fantastic weekend,
-Ben

June 08, 2012 17:34
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Tom Walker

How do i access my Ting voicemail from another phone, such as a landline.  I imagine I just call my Ting number and wait for VM to answer, but what then?  Press #, press *?, press #99?

Thanks,
-Tom 

June 22, 2012 00:39
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Michael Whitman
Ting

Hey Tom,

You had it right. Dial your number from another line and when the greeting comes on push *. This will prompt you to enter your voicemail pass code.

-Mike

June 22, 2012 07:38
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Tom Walker

Thanks Mike -- a couple more questions/comments:

1) Comment: to setup voicemail initially, you have to do it from the Ting mobile device.  I tried calling from the landline, and while voicemail answers (as long as you have voicemail enabled via your Ting account settings page on the web), upong pressing "*" it tells you that you have to setup voicemail from your mobile device and in your home area.  No big deal -- but that means you have to burn 4 or 5 mobile  minutes setting up voicemail.  This is hardly worth mentioning, except that us Ting customers are a cheap bunch! :-) I have 4 phones to activate voicemail on, so that's 15 to 20 minutes total -- again, no biggie.

2) When someone calls and leaves voicemail, are we charged minutes for the incoming call?  Of course we're charged if dial voicemail and listen to it over the air, but is there also a charge while incoming caller is leaving the message?

3) Having just activated voicemail,  I have not yet received an actual voicemails.  There seems to be a default voicemail app on the phone, as I recall being prompted to update it when I first setup the phone.  Does this app record incoming messages locally on the phone such that when listening to them the customer does not have to incur airtime minutes?

Thanks,
-Tom

June 22, 2012 08:42
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Ben Lucier
Ting

Hi Tom,

1) From my understanding, that's a security feature of voicemail, since there's no default password set, the system makes sure you're calling from the device.

2) You are only charged minutes if you answer the call. If somebody calls you and goes to voicemail, you won't be billed minutes.

3) The Visual Voicemail app isn't supported, although it will let you activate it and use a 3 day trial, which can be confusing... I'm sorry about that. Since we're currently using Sprint phones, they come pre-loaded with default apps meant for Sprint retail customers.

June 22, 2012 08:53
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Jeffrey Fullmer

I have voicemail checked under features however I get a message saying "the feature code you have selected is not valid" upon holding down 1 can calling voicemail.  Whats wrong?

June 24, 2012 23:28
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Parker Pollock

I hate listening to voicemails, and would rather receive a text.  Is there any way to activate the outgoing message (so that I can make a recording directing the caller to send a text message instead), and then disallow any recordings from being made into the mailbox?  I would like to find an "outgoing message only" feature, as opposed to simply not enabling the voice mailbox.

July 11, 2012 00:31
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Ryan N
Ting Army

Parker, Sprint doesn't have anything like that. There are two ways you could accomplish something similar.

1) Record a voicemail greeting informing your caller to text you and that you won't be checking voicemail. Then, leave yourself several long voicemails such that your mailbox fills up and won't accept any new messages. I think voicemails expire after 20-30 days, so you'll have to renew filling up your mailbox every so often. The other option is to simply not listen to voicemail and warn people with the voicemail greeting. That will effectively accomplish your goal, though it's not a terribly pretty way to go about it.

2) Forward your number using "forward on no answer" such that if you don't pick up the call after 4-5 rings it forwards to a number that has a PBX setup that plays back that message. This could be a landline if you have a spare number sitting around, but more likely it's easier to use a VoIP DID tied into that kind of PBX system. You could also try playing around with forwarding to google voice, as it has similar options, but I don't think you can do exactly what you're asking (but it can do a somewhat error prone voice to text transcription and send voicemail transcripts to email). If none of this makes any sense, I suggest you stick with option 1.

July 11, 2012 00:47
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Kevin Arrow

I forgot my voicemail password as I never really use it and now I can't figure out how to change it.  For some reason the Voicemail app will actually still download the voicemails fine although dialing the voicemail # requires the password.   Does anyone know how to change the password?

September 22, 2012 01:02
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Andrew Costen
Ting

Hey Kevin,

You can reset your voicemail password within the Ting Dashboard. Just go to Settings for the phone number and uncheck the Voicemail checkbox and Save. Give it about 30 seconds, then re-check the Voicemail checkbox and Save again.

The only thing to keep in mind is that this will also erase all the messages saved on the server, there's no way around this unfortunately, so if you think you have an important message be sure to try your best to recall the password (perhaps try a few you would normally use).

September 22, 2012 12:20
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Kevin Arrow
Thank you. I'll give that a try.
September 22, 2012 20:08
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Ben Flemming

So, 'Visual Voicemail' is an unsupported Sprint app that won't work for me. Is that right?

If so, what do I do instead? I missed a voicemail yesterday because I never got notification that one had come in. Do I need to install a different voicemail app? How do I uninstall Visual Voicemail?

 

(I have an LG Optimus S)

October 02, 2012 13:13
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Andrew Costen
Ting

That's right Ben. If you're not getting voicemail notifications after a reboot, please give us a call at 1-855-846-4389 (between Monday and Friday, from 8am to 8pm Eastern Time) so we can investigate that with you.

October 02, 2012 14:31
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Daniel Ford
A newly activated Samsun transform ultra refurb, with voicemail enabled on its features in my account; every attempt to access and setup voicemail is met with "the number or code you have dialed is incorrect." Any suggestions?
January 19, 2013 12:12
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Michael Whitman
Ting

Hey Daniel,

Sounds like the provisioning of the device may not have been complete. Have you done the update profile on the device? This is found under Settings -> About phone -> System Updates -> Update Profile.

I've also toggled the voice mail service for you in case it didn't get set at a network level, and if you are still running into issues, please do drop us a email at help@ting.com and we'd be happy to help.

January 19, 2013 14:55
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Paul Peavyhouse
I setup my voicemail on my BYOD device, but I am not getting notifications of new voicemails. If I call my voicemail I can get my messages, but no notifications. I have reset my voicemail to try to fixthis, but I am still not getting notifications. Any ideas whats going wrong?
February 11, 2013 23:33
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Rob Lake
Ting

@Paul

I'm afraid I don't know of any straight forward fix for this.

If you're using anything other than the default Sprint OS, that could be the problem. If you're using the default OS, make sure it's fully up to date. If you've installed any kind of task manager apps that could be interfering with this, turn them off or uninstall them. If you've done anything to disable notifications or have installed apps that may be interfering with notifications, undo/uninstall... all of that.

If after all that, nothing is fixed, a factory reset will probably be your best option. Of course if you're going to go ahead with a reset, please ensure you back up any data you need to keep in tact.

February 12, 2013 18:24
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Dala Guisinger

I have voicemail enabled on my Ting LG Marquee.

The other day, I checked my voicemail from my home phone (saves minutes) and after I deleted the voicemail that was there, the new voicemail notification would not go away on my phone. I have tried everything to remove it. I searched online and found all sorts of advice, from deleting my cache on Dialer, Voicemail apps, rebooting my phone, taking the battery out for 30 seconds, calling and leaving a message and then deleting it (now I have a voicemail notification that I have TWO new voicemails that aren't there any longer) and even tried unchecking the Voicemail selection from my Ting settings for a few minutes (to reset my voicemail) on the Ting's voicemail server and then checking it again to activate it. Even when I had the voicemail option taken off of my phone, I still had the notification that I have 2 new voicemails, when I actually have none.

HOW can I remove this inaccurate annoyance? Please don't tell me to do a factory reset. I shouldn't have to do this each time I have a voicemail deleted from the server.

March 17, 2013 17:41
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Rob Lake
Ting

Hi Dala,

I'm so sorry. That does sound like an annoyance.

Well it sounds like you've already done your research. If none of those options are working, it doesn't leave us with very much else to try.

The first thing I do suggest is completing a profile update at Settings > About Phone or Settings > System Updates, and see if that takes care of it.

If not, well you mentioned that you'd already disabled voicemail on the network and then re-enabled it. You could try that again, but this time complete a profile while voicemail is disabled.

You could also try leaving voicemail disabled for longer than a few minutes.

If none of that does anything, then sadly, a factory reset might be your best option. I wish it wasn't, but if the phone isn't updating, then I don't believe there's much else that we can do to force it to.

The good news though is that there are plenty of back-up options available, and you coudl back-up almost everything on your prior to initiating the reset.

Please let us know if it's still a problem.

March 18, 2013 12:50
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Timothy Wegner

I have never had a passcode on my voicemail. I still have some old voicemails that I can access with no code. Suddenly my voicemail has a passcode that is required for a voicemeail that I got today (not important that I get it). But I can't access it without a passcode. Could this be a new default for the Android update we got recently? Any ideas?

Reading the other messages here, since I don't have any valuable voicemails, I guess I could disable then re-enable voicemail from the ting dashboard, right?

 

April 16, 2013 18:40
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Andrew Costen
Ting

Yes, that should work. Probably better to do so before any new messages are left. Give it a minute before re-enabling it after disabling it as well.

April 16, 2013 18:59
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Chris Haviland

What ten-digit number to I call to get into my own voicemail?  I want to program it into the speed-dialer of my car.  Thanks in advance.

April 29, 2013 18:49
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Bruce Osborne
Ting Army

Chris,

If you are calling from an outside line, follow the instructions in the first post. If you just want to disl your phone manually, I believe you just dial your own phone number.

April 29, 2013 19:24
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Rob Lake
Ting

Hi Chris,

To access your voicemail from an outside line, call yourself and press the * when you reach your voicemail. From there, enter the password that you've set up, and that's it!

May 02, 2013 11:48
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Jenny Harz

Does visual voicemail still not work? (galaxy s2)

June 23, 2013 00:00
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Brennan Valenzuela
Ting

Hi Jenny, visual voicemail is still not supported and will likely stay that way for the foreseeable future.

June 23, 2013 13:52
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Chris Bryan

I just realized that I do not receive voice mail notifications unless I have either Data or WiFi turned on. I usually keep both off unless I need to use those features so I am not getting my voice mail notifications in a timely manner. This is the fist phone/service I have had where you need to enable data to receive voice mail notifications and where you don't actually call your voice mail to listen to it, you click on the Voice Mail icon opening a page  and you just  click to play the message? We have two Galaxy Victories and both do this. I am not finding anything in the settings to change this so what to do?

July 05, 2013 13:44
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Andrew Costen
Ting

Chris, are you using the Sprint visual voicemail? If so, that's not actually a service that Ting offers (and it should stop working 30 days after you set it up).

July 05, 2013 14:02
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Chris Bryan

I am not quite sure? Originally it did transcribe the voice mail message, but I unsubscribed from that service, but I am not sure if this is also part of that stupid service. If that is the case, where is the traditional voice mail then?

July 05, 2013 14:08
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Chris Bryan

Besides we are going on 90 days, so that "premium service" should have automatically ended, right?

July 05, 2013 14:09
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Andrew Costen
Ting

It should have, yes. That means it likely isn't visual voicemail that's the issue. Many of our Android phones do require data for voicemail notifications, so it looks like yours is one of them.

You should still be able to just press the 1 key until the phone dials into your voicemail to check for new messages though, even without data enabled.

July 05, 2013 15:50
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Chris Bryan

Actually only the transcribed (premium version) of visual voice mail is a paid service that expires, the Visual Voice Mail is a standard feature. What I want is a notification of a pending voice mail message when I receive a voice mail message like my $5 Tracfone does. I mean, isn't this a basic feature for cell phones? I should not have to have Data/WiFi turned on to get a notification that someone has left a message for me. What if you are in a situation that you only get voice service? What if it is an emergency? 

My son has an HTC EVO 3D on Virgin Mobile(Sprint) and his phone receives a Voice Mail Notification at the top in the status bar with wifi/data turned off. Drag it down, tap the notification and it takes you to Visual Voice Mail. It has the same Smith Micro Software, Inc. application as I suspect all/most "Sprint" smart phones do. So it is either a TING problem or a Samsung problem. 
Do the Ting versions have visual voice mail and how do they function?

July 05, 2013 16:33
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Andrew Costen
Ting

Chris, I'm going to dig into this deeper to confirm that what I've told you (and have been told) is indeed accurate for your phone. We'll use the support request you have open with Li Chu for updates.

July 06, 2013 11:08
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steve drier

We are about to port my wife's number to a Ting phone. Will her saved voice mails be there when she sets up her new voicemail? She has a voicemail from her dad who passed away and obviously doesn't want to lose it. If it will be lost we will just have to make a recording of it. Thanks.

August 10, 2013 20:39
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Sam Coulombe
Ting

Hey there Steve, once you port the number you will have a completely new mail box so if you wish to keep that message you will need to make a recording. 

August 11, 2013 14:16
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Elizabeth Wilson

How do I turn up the volume of the voice mail (for listening to messages) on my LG Optimus S phone? It's so quiet I can barely here it.   Also, if I have more than one message- how do I save one message (rather than deleting it) so I can go on to the next one?  The only way I've been able to listen to the 2nd message is to delete the first one. . .there doesn't seem to be a "save" button. 

September 04, 2013 15:08
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Elizabeth Wilson

How much does it cost to subscribe to the visual voice mail and how do I do it?

September 04, 2013 15:09
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Elizabeth Wilson

Do I get charged airtime for listening to voice mail messages using my cell phone? 

September 04, 2013 15:10
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Siham Mohammed
Ting

Hey Elizabeth,

Have you tried turning up the volume while you are dialed into your voicemail? You can do so by pressing the volume up button on the side of your phone. You can also save voicemails by selecting "9" - you should have both options (to save and/or delete) once the message finishes playing.

Visual voicemail is a service offered Sprint that comes with a free 30 day trial. After that point, it is no longer available and discontinued as Ting does not support visual voicemails.

Lastly, yes you do get charged for listening to voice messages as it is considered part of your usage. Hope that helps!

September 04, 2013 16:39
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Sam Coulombe
Ting

@Elizabeth, you can listen to your voicemail for free be calling your Ting number from another line and hitting * followed by your password when your personal message connects. 

September 05, 2013 23:42
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Rob Hawkins

I've not had any success in getting the voicemail set up on my phone. I have done the following:

  • "Settings > System Update > Update Profile"
  • Check the "Voicemail" box for my device (I've tried it both on the web and through the Android app).
  • Wait a few minutes.
  • Hold down the "1" in the phone app to dial voicemail.

No matter what I do, I can't get anything but a busy signal.

What am I doing wrong?

October 01, 2013 21:29
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Henry Abey
Ting

Hi Rob, I'll be sending you an e-mail right away so we can troubleshoot this together. Please keep an eye on your inbox!

October 02, 2013 09:54
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Rob Hawkins

Thanks for the quick response Henry! I think the problem is that I have come to expect "instant" response from all things Ting. I left the phone overnight, and found the voice mail active the next morning. It looks like I simply didn't wait long enough for the system to set itself up. All is well with my voicemail!

October 03, 2013 06:43
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Henry Abey
Ting

Good to hear, Rob! Don't hesitate to contact us if you have any other questions or concerns.

October 04, 2013 12:19
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George Louie

How do I retrieve an accidentally deleted voicemail?

October 08, 2013 15:06
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Brennan Valenzuela
Ting

Unfortunately, there is no way to retrieve voicemail messages once they have been deleted.

October 09, 2013 08:23
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Rick Rood

Hopefully I'm not doing something stupid here... :)  Trying to set up my TING voicemail (on an EVO 4G)... I get to the initial welcome... the guide says to enter a 4-10 digit passcode... however, when I do, when I press the 3rd number (doesn't seem to matter which number it is), the call hangs up.  I've looked for some sort of setting that would cause this, but I'm stumped.  Any help?  If I can't get past the 3rd number, I can't set up my voicemail!  Thanks!

November 09, 2013 14:08
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Sam Coulombe
Ting

Hey there Rick, I've sent you an email with some troubleshooting steps. If you have any other questions feel free to ask me there. 

November 09, 2013 16:42
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Angela Kasek

Hi, I am having weird problem with voicemail notifications as well. My phone is Galaxy Nexus. The voicemail itself works ok, but:

1. I am not getting any notifications in my status bar in real time, whenever somebody leaves the voicemail. When I call the voicemail, the message is there, though.

2. However, everytime I reboot my phone I am getting notifications of voicemail waiting. These are not current, though. For example it still says 2 messages are waiting, when these were played and deleted before.

3. I cannot get rid of said notification when it appears at reboot. Swiping to the side doesn't work, clicking it takes me to dialer/voicemail where there are no messages... The only thing that helps is to go to Phone app settings and clear its data.

Other than that I am very happy with Ting - you guys are great! Please help me solve this annoying thing and I will be in mobile heaven

November 11, 2013 14:16
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Erin Fish

I'm having the same problem Rick Rood described above, on November 9, except I'm getting dropped on the second digit.  I've already initiated a help request, but thought I might check here too.

November 13, 2013 19:32
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Sam Coulombe
Ting

@Angela, I've sent you an email to go over some troubleshooting steps. If you have any other questions, feel free to follow up with me there. 

@Erin, It looks like you are working with Michael on getting this resolved so I will leave you in his very capable hands. I'm sure he will have your mailbox up and running soon. 

November 13, 2013 19:49
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Dennis Allen
Ting Army
I scrolled thru this long thread and can't find (or missed) an answer to my problem.

It's a BYOP Note 2. I used the Sprint OS briefly, then tried some customs. I've now returned back to the newly upgraded Sprint 4.3.

I noticed only on the Sprint OS I get a constant nag to update a voicemail app. I've tried occasionally but it always fails. In the list of apps I noticed 2 Voicemail apps.. one with T.5.3.4.30 and the other 1.04. I'm guessing (because the icon is the same) it's the first one trying to update.

Basically I just want to get rid of the nag. Since I'm rooted, can I just delete it (if that's the right one) without killing my ability to access voicemail?
November 28, 2013 02:36
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Paraic O Carroll
Ting

Hi Dennis,
It sounds like it may be the Sprint visual voicemail app that is giving you an issue. You may be able to find which app it is for sure by going to the app store and seeing which applications on your device have an update.  Look for a follow up email from a member of our support team who will make sure that your issue gets resolved.

November 28, 2013 13:41
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Pamela Lee

I'm a new user that recently ported in two numbers with BYOD.  For one device, the voicemail checkbox in device settings keeps unchecking itself by the next time I log in even though I've checked and saved voicemail settings at least three times already.  A similar thing is happening with the picture & video messages checkbox and the International Calling North America checkbox (opposite - box shows up as checked the next time I log in even though I've unchecked it before saving).  If these are default settings (no voicemail, no picture & video messages, yes international calling North America), why do they come back after I save device setting changes?  I've included a screen shot.

This is only happening for one of my devices.  I don't have any of these issues with my other device.  I'm also the only person with access to my Ting account.

December 18, 2013 14:07
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Renny Malone
Ting

Hi Pamela,

I see that you have sent in a help request, keep an eye out for an email from me.

December 18, 2013 16:24
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Anu Mehta

I just added an Iphone 4s to my account, and the voicemail is set up, but it does not notify me when someone leaves me a voicemail. I would have to call me voicemail, and then I get the message, other than that I won't be able to know if someone has left me a voicemail. Can somebody help me? I've tried taking voicemail out, then re activating it but it still won't notify me if someone left a voicemail.

December 21, 2013 16:35
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Pamela Lee

Thanks again for your help, Renny!

December 21, 2013 17:07
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Sam Coulombe
Ting

Hey Anu, This phone uses visual voicemail and needs a data connection to send updates. If after verifying you have access to data you are still having trouble feel free to give us a shout or send us an email and one of our team will be happy to help.

December 21, 2013 17:17
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Anna Danlag
Do I get charged if someone calls my phone but I don't answer the call? Same goes if I call someone and they don't pick up do I still get charged for the ring time? Also when I have a missed call, and then someone call me again, it just skips to voicemail doesn't even ring a few times! How do I fix this?!?! Even tried disabling voicemail from my ting account and then re enabling it.
December 22, 2013 17:44
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Renny Malone
Ting

Hi Anna,

You don't get charged if you don't answer a call or if you call somebody and they don't pick up. 

Regarding your other issue, you should perform a carrier reset on your device.

Enable data and disable wifi.

Open up the dialing pad and punch in: # # 7 2 7 8 6 # (look in device settings on your Ting account for your MSL)

If you are still experiencing that issue, please contact us here

December 22, 2013 18:01
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Anu Mehta

Should I punch in  # # 7 2 7 8 6 # and right next to it my MSL number? Also sometimes a ring doesn't go through when someone is calling me. Like someone is calling my number, there won't be that ringing that tells you your calls is going to myphone. There is no sound, which means the person thinks that the call isn't going through.

December 22, 2013 18:42
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Renny Malone
Ting

Hi Anu,

I'll be sending you an email shortly so that we can troubleshoot your issue!

December 22, 2013 18:48
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Anu Mehta
When I'm calling someone instead of it saying calling when the ringing is going through, it just start counting as if the person had already picked up. For instance I have a iPhone and when I'm calling the menu comes up with the speaker keypad etc and under the name it should say calling, but instead it starts counting as if the line is already connected! Is this normal? And if it is will it count as minutes being used, even though I haven't connected to the other like yet?
December 23, 2013 11:06
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Renny Malone
Ting

Hi Anu,

That is how the user interface of your device handles outgoing calls, so what you described is normal. Call minutes begin when a call is answered, calls that are not answered are not considered billable airtime. You can find more information on call minutes here

 

December 23, 2013 13:01
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Stan Martin

Would be great if the article were updated to note that the voicemail password reset is on the Ting.com site, as Roger noted and Ben suggested. My wife was struggling with this until I read the comments….

December 28, 2013 13:41
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Sam Coulombe
Ting

Hey Stan, Thanks for the heads up. I've gone ahead and updated that section to make it clearer. 

December 28, 2013 14:11
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Stan Martin

Thanks Sam! That's helpful. 

December 28, 2013 15:35
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Sam Coulombe
Ting

Always happy to help! 

December 28, 2013 15:43
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Chris Musser

I just activated my Nexus 5 on Ting and have set up Google voice for voice mail. However, I'm still getting notices that I have voicemail messages in my Ting vmail box. When I go to voicemail (that is, my native voicemail, that I get to by calling my own phone number), I get a message that there are no messages. When I test by calling myself, my calls go to my g-voice box and I am getting messages there from others. I get text notifications when I have a g-voice message waiting.

So, why am I getting these notifications?

January 02, 2014 12:58
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Renny Malone
Ting

Hi Chris,

If you haven't already, I would disable notifications on your voice mail application under application manager. I'm going to follow up with an email to make sure that you are all set.

January 02, 2014 15:10
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Clark Wierda

An option to get to Voice Mail if you have the Home Connect is to dial your own number.  Say the number associated with the Home Connect is 123-456-7890.  If I dial 123-456-7890, I get my voice mail.  This should also work if one wanted to access Voice Mail from a contact.

January 07, 2014 20:04
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Robert Barton

Hi,

When I set up my voicemail greeting, the voice prompts also ask to press 3 for "Expert Mode". However, I am reluctant to do that given that I can't find an explanation for what it does. I got to this webpage by searching for "expert mode voicemail" but no mention of it here.

thanks for any help

Bob

February 06, 2014 10:05
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Martin Mitchell
Ting

Hi Bob.  'Expert Mode' essentially gives you an abbreviated version of each menu option, such as "Delete - 7, Forward - 9".  It is pretty simple and you don't really have to be an expert to use it.

February 06, 2014 10:21
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Melissa Worcester

I have a question, and I hope someone can help me. Is there a way to send a voicemail message somewhere so it can be converted into an audio file and saved more permanently than just in the voicemail box?

I wouldn't normally need this, but my 16 year old is traveling overseas and he called and left a message and he sounded so excited -- it's just something I want to save forever. I know I can forward the message, but apparently only to approved "mailboxes" (I tried forwarding it to my Vonage number, but it wouldn't let me.

If anyone knows how to do this, please post info here. I have an LG Marquee. Thanks!

February 18, 2014 19:14
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Felipe Scarpelli
Ting

Hi Melissa. You could try recording that voicemail to your computer. To do that, you'll first need to download an audio recording software like Audacity.  You'll also need to get a cable with 3.5 mm plugs at each end to connect your cellphone's headphone port to your computer's microphone/line input port.

Once connected, go to your computer's audio settings to select that as your audio input. Then, simply open the software, start recording and play the voicemail from your phone. It will record whatever comes out of the headphone jack.

February 19, 2014 08:57
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Candice Lehmann

I have had this VoiceMail problem ever since the 30 trial ran out (4 months ago) for the embedded Smith Micro app on an LG F3

The recorder tape icon in the notification bar does not go away, as it should,  after a VM is checked or deleted.

When this is the only icon there is no clear option in the pulldown.

When there are numerous icons, the clear option is available and does remove the others, but not the VM icon.

The only way to remove it is to reboot, which should not be necessary after each new message checked.

Phone is current with all updates and notifications disabled.

 

This seems to be a Smith Micro induced glitch. Short of  rooting, is there any way of just uninstalling that embedded app altogether?

I would really rather stay with a stock phone vs rooting. It appears a few others have similar Smith Micro problems with no solution posted.

 

March 10, 2014 17:44
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Felipe Scarpelli
Ting

Hi Candice. We don't really have a solution for that at the moment, however, we don't recommend you root your phone as that would void your warranty. One of the things you could try is to restore your phone back to its factory defaults. Please note this would erase any information on the device, so you'd want to back everything up first.  If you need help with that, please submit a support request and take a further look at it for you.

March 11, 2014 09:14
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Scott Deyo

New user...super pleased so far with our switch from TMobile...

I have the current Nexus 5 (purchased from Google Play and running the most current OS), and am having two issues with voice mail.

1) I am still not seeing voice mail notifications.  I understand there are OS issues, so not overly concerned about that (yet).  Is there an update on this, or any troubleshooting advice?

2) The voice mail system will not accept my personal greeting.  I have recorded my name, and the system is currently using my recorded name as my announcement.  However, when I try to record a personal greeting (which I do), and then press "#" when I am finished, the system seems to hang for about 10 seconds, and then I get an announcement that says "Sorry, please try again later", and then the system hangs up.  I've tried this from both my Nexus and from a land line, and I receive the same message/error.  Any advice?

March 25, 2014 11:54
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Felipe Scarpelli
Ting

Hey Scott.  We're glad you're enjoying our service so far.

We're still waiting on an official OS update to clear those issues, but some customers are finding other workarounds in the meantime. Please check this thread for more information.

Let's try resetting your voicemail to see if that helps setting it up correctly. Keep in mind this will also delete any messages you have stored, so make sure to save any important information before continuing. To reset it, just log into your Ting account at www.ting.com and go to Account - Device Settings - Your Number. Once there, please uncheck the voicemail option, hit Save, wait about a minute, check it again and hit Save one more time.  Restart your phone and try to access your voicemail.  If you still have any difficulties, please submit a support request and we'll investigate it for you.

 

March 25, 2014 16:20
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Scott Deyo

Thanks, Felipe!  Your solution fixed my voice mail issue.  

Ting is living up to it's service reputation

March 25, 2014 22:54
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Jameson Little

Trying to get the voicemail to work on my refurb LG Optimus S.  At first, when I dialed voicemail I got a recorded message along the lines of "The number you have called is temporarily out of service."  I toggled the voicemail option on my dashboard overnight, then tried to update my profile on the phone.  After thinking about it for a while, the phone came back with "client error."  Interestingly, the message I get when I call the voicemail has changed now to "The person you have called is unavailable right now."  Also, when I call myself from a landline, it rings through to voicemail, gives my recorded phone number and allows me to leave a voicemail, so people calling me think they are getting through.

Any thoughts?

March 27, 2014 12:34
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Martin Mitchell
Ting

Hi Jameson.  Press and hold the #1 - that should get you into your voicemail to setup your greeting, password etc.  If you still experience problems, open a support request and we'll troubleshoot the problem with you.

March 27, 2014 13:03