Ensure you have voicemail activated for your device in the list of features on the Device Settings page
If your phone is locked, unlock it.
On smartphones, running Android, press your phone button to enter the phone application.
Press and hold 1 on the dial pad.
You will be automatically connected to your voice mailbox and be prompted to initialize your mailbox for the first time.
When prompted, enter a 4-10 digit pass code, then press #
Press # to keep the passcode or press * to change it
Choose your greeting type:
Press 1 to record your name announcement or
press 2 to play your 10-digit phone number instead of your name announcement
Choose a personal or automated greeting:
Press 1 record personal greeting or
Press 2 standard automated greeting
Choose your security level:
Press 1 to disable your passcode login when checking your voicemail or
press 2 to enable your passcode login when checking voicemail (recommended)
This concludes your voicemail setup.
How do I access voicemail from another line?
1) Dial your number from the external line
2) When your voicemail greeting begins, dial * and when prompted enter the pass code.
What if I forget my voicemail passcode?
You can reset your voicemail by logging into your Ting account and disabling then re-enabling the voicemail feature in your Device Settings page. This will delete any voicemail messages that you have currently, but will allow you to set up your voicemail again with a new passcode.
What is visual voicemail?
Visual voicemail is a feature that comes built in with some devices. This is different from visual voicemail to text which is a trial service not offered by Ting. If that is on your device when you receive it, the service will automatically stop running 30 days from the time that the phone is activated.
What are all the voicemail commands I can use?
Press 3 to advance the message a few seconds
Press 4 to replay the message
Press 5 to rewind the message a few seconds
Press 7 to erase the message
Press 9 to save the message
Press 0 for more options
Press the star (*) key to end the call
The native visual voicemail app on an Android or Windows phone will allow for replying to and/or forwarding messages but these messages are sent as texts to the receiver and require them to call another number to retrieve them; the native visual voicemail feature on the iPhone does not allow for this. On Android, Windows and iPhone, there is an option to call back the person who left you a message from the visual voicemail app.