Instant Answers/Knowledge Base/Getting Started with Ting

FAQ: Transferring phone numbers

Ben Lucier
posted this on January 09, 2012 07:27

What is port eligibility?

Port eligibility is the process of verifying that your phone number is eligible to be transferred (or ported) from your existing wireless provider to Ting. This is also referred to as “Local Number Portability” (LNP). LNP number transfer can occur if the number is local to the service area where the transfer is to occur, and if Ting offers coverage in that area. If eligible, you may be able to transfer your existing wireless phone number to Ting.

Note: In order to transfer your existing phone number from another carrier to Ting, the number must be in active service with your current provider. Toll-free numbers are not eligible for a transfer.

How long will it take to port my phone number to Ting?

On average, transfers of mobile phone numbers take 2-24 hours. If you're transferring a land line or Google Voice number, it will take 5-7 days.

How will I know if there’s a problem with my number transfer?

Problems with number ports usually stem from information not matching up with your existing carrier. If we run into a problem while porting your phone number over to Ting, we'll email you to let you know.

What happens to my current wireless service after I transfer my wireless number to Ting?

Your account will automatically be cancelled.

Do I need to cancel my current service to complete the number transfer to Ting?

No, in order to transfer your phone number to Ting, your service must be active. After the number port has been completed, your previous carrier will automatically cancel your account.

Do I continue to pay my existing wireless provider while my number is being transferred to Ting?

Yes. Do not cancel your service while your phone number is in the process of porting to Ting. After the number has successfully ported to Ting we suggest that you call your old provider and ensure you will no longer be billed for that phone number.

Your number transfer form requires a password or PIN from my current carrier, but they didn't give me one. What should I do?

All of the fields in our number transfer form are required, but if there are pieces of information that your current carrier doesn't require to transfer your number, just enter something to fill in the field (i.e. 1234 for PIN or last four digits of SSN, or your phone number for account number). Since your current carrier isn't checking those fields, it doesn't matter what you enter in them.

What if I'm transferring a number that I had in another city or state?

If you move from New York, with a local number to Los Angeles, people calling you would be dialing a long distance New York number. So to be fair, if you move to another city or state, it might make sense to change your phone number so that people in your new town, city, etc., can reach you by making a local call.

 

Comments

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Kathrin Stevens

I ordered the phone to test coverage.  After which I might port.   Ten lines of at&t service on three accounts, looking forward to it.

February 08, 2012 00:38
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Ben Lucier
Ting

Awesome! Thanks Niel, can't wait to hear your feedback. :)

February 08, 2012 10:43
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Kyle Anderson

My current number is part of a "family plan" on Verizon. I am not the owner of the plan, nor is my name associated with the phone. The phone was tacked on as an added pay-by-the-month charge and can be dropped at any time. A friend of mine is the owner of the plan. He's aware that I'm switching and has no problem with it. Will transferring my number be a smooth process? Is there anything myself or the owner of the current plan needs to do before I request to transfer the number? The new phone should arrive Monday, and I'm excited to try the service. Everything about it sounds great. Thanks in advance.

-Kyle-

February 24, 2012 21:00
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Ben Lucier
Ting

Hi Kyle,

You'll need to enter your friend's details (name, address, pin code, SSN) exactly as they are listed on his Verizon account, or the port could fail. So before you attempt to port the number to us, give him a call and make sure he verifies the correct info he has on file with Verizon. You should also make sure your friend is aware that by porting his phone number over to Ting, whatever services he has tied to that number with Verizon will be cancelled as well.

Looking forward to having you as a customer!

-Ben

February 25, 2012 08:11
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Cindy Gonzales

I am more than 24 hours post portability confirmation yet my phone is not yet activated.  Since the number has been ported my old phone is no longer any good, but neither is my new one.  And the weekend without customer support is definitely making this frustrating.

March 10, 2012 18:41
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Ben Lucier
Ting

Hi Cindy, sorry you're having trouble. Sometimes it's necessary to force a device to do a network update, rather than waiting for it to do that by itself. If you haven't tried it already, check out our help article on force updating the LG Optimus S: https://help.ting.com/entries/21014512-initiating-a-profile-update-...

If you're still having trouble after that, just open a help request and we'll get some help for you this weekend. 

March 10, 2012 18:49
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Cindy Gonzales

Thank you so much!  That was just what was needed!

March 10, 2012 22:01
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Andrew Biros

Can you just verify something for me.  I clicked on activate my device to see what questions and options it has.  Under the number portion, you can pick either a new number or to port an existing number.  What I would like to know is, if I pick a new number at this time, how do I port my current number to my Ting device?  Will I need to call to port my number later?  I want to use a new number first to test out service and change it later.

Thanks for the help.

March 11, 2012 23:01
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Brandon White

Andrew, you can go ahead and start with a new number.  Then under your device settings via the Dashboard, there is a link to "Port a number to this device" (https://ting.com/account/port_swap) that should allow you to port when you are ready.

Ting: I suggest you add a hint to the page that Andrew is referring to that informs the user "Don't worry, you can choose to port your number later"

March 14, 2012 20:33
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Ben Lucier
Ting

Andrew, it's always best to port your number now, but like Brandon said, we can port your number later too, it's just a bit more involved.

Brandon, thanks for chiming in. We're just getting started, and I'm not sure we want to encourage customers to port later because of the manual work involved. Always best to start with the port so the process can be as automated (ie hands off) as possible. But... we always strive to be customer friendly, so we want to be as accommodating as we can. :)

March 14, 2012 21:53
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Brandon White

Oh, I see.  I was unaware there was a difference.  Certainly preferring automation is better for everyone in terms of cost and time.

Andrew is in the same boat as myself and I bet as well as a large portion of your target customers.  We are existing customers of Big Cell and this Ting thing almost sounds too good to be true!  Going from a network we've been on for the last, say, 10 years to Sprint is something that will be approached with caution. 

I activated my Ting phone last night without a hiccup.  Seems to be working great!  I look forward to porting my number sometime next week.

March 15, 2012 12:28
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Thomas Marlowe

When I start the process of porting my number from Sprint to Ting I will incur an early termination fee. Will I have to pay this ETF before Sprint will allow the number to be ported?

March 23, 2012 12:03
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Terry Westerbeke

Ben, can Google Voice phone numbers be ported over to Ting?

March 27, 2012 10:47
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joe Lutz

I have an ATT land line number that I'd like to port. Can we do this?

April 07, 2012 11:41
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Ben Lucier
Ting

Hi folks... sorry, I missed some of these comments earlier.

Thomas: The port should go through successfully, but your previous provider will send you a bill and expect you to pay it. You should probably call them and ask to be sure though.

Terry: Google Voice numbers can be ported, but most people don't do that. Instead, they keep the GV number where it is and set up call forwarding rules to their cellphone, home, cottage, etc.

Joe: Yes, AT&T landline numbers can be ported. For some reason, landline numbers take a bit longer to port than mobile numbers do.

Thanks for your questions everybody!

-Ben

April 07, 2012 12:15
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Darrell Bradshaw

Can I transfer my ATT go phone number?  If so does it take longer?  I am on day 2.  I didn't have an account number that I can see so I put in the phone number again.  Thx

April 19, 2012 20:55
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Clayton Morgan

Porting 3 numbers from ATT. Process started 4/26, so far only 1 phone ported over, and that was within an hour. The other 2 as of 4/29 still hasn't ported.  Ting's help-desk is giving us "Application processing error: The port status does not permit the Update Port In activity."  Umm, dumb that down for the rest of us please?

April 29, 2012 15:12
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Ben Lucier
Ting

Hi Julie,

Sorry about that.. you shouldn't have seen that message. It's meant to be for our internal use. Since you saw it though, I'll explain:

When we submit a port-in request, the default date for port completion is set to 7 days. Naturally, we don't want to make customers wait this long, and approx 20 minutes after we submit the port-n request, we follow-up with a due date change request that's about 2 hours out from the port submit time. In some cases, changing the date isn't permitted (this happens a lot with non-mobile numbers). When the due date change request fails, our system generates an automatic help request on your behalf so our customer service team can follow-up.

In your case, I can see that we had a few of these requests and our customer advisor merged them into a single request (I think that's probably why you saw it). 

I'm not sure how clear any of this was for you, but I *can* tell you that we're aware of your delay and we're following the progress of your ports. We should have an update for you by tomorrow.

Sorry about that!
-Ben 

April 29, 2012 16:00
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Carmen Hanson

I am a line on my parents' family plan, not the main account.  Will porting just my number (and, in effect, cancelling it) cause any change to the other lines and plan?

May 23, 2012 22:26
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Michael Whitman
Ting

Hi Carmen,

Porting your number out of another plan with multiple numbers will not affect the other users on the plan unless there is a bulk price for the amount of phones that your current carrier is providing to your parents.

For instance if the current carrier has contract based pricing on three devices, and you are the third, it is possible that they may adjust the plan to reflect a pricing plan of two devices. I would recommend calling the current provider to be sure about the plan changes with the current carrier.

The porting of your number to Ting would not close their account with the current provider and your parents would continue as normal being able to use their numbers normally.

When porting your number to Ting, the account owner's information should be used for the port request information to ensure that there are no delays in the port request.

May 24, 2012 09:15
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Lucy Kuntz
Someone asked this earlier, but I didn't see a response. My kids and I all have AT&T Go Phones (so no contract or account number) and we'd like to switch to Ting. Can we port our phone numbers? Thanks!
May 25, 2012 12:21
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Andrew M-C
Ting

Hi Lucy. Absolutely you can port your numbers over to Ting. We'd love to have you. All you need to do is go through the regular sign-up process, buy a device and follow the regular activation process. If you encounter any problems at all along the way, you can give us a call at 1-855-TING-FTW (8am - 8pm EST Monday to Friday) and we'll be happy to help. Thanks!

May 25, 2012 12:29
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Lucy Kuntz
Andrew, thanks for the quick response. We're still negotiating about which devices to get, but we'll be switching soon!
May 25, 2012 12:32
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cory mckibben

I want to make sure I time the number porting correctly, so I don't get an early termination fee or an extra month of service charges.  My ATT contract expires 8/25/12, so I don't want to start the number porting until after that date since my ATT service will be automatically terminated when I do it, correct?  At that point, I should be billed by ATT only for the time it take to port and not an entire month, correct?  Thanks.

June 01, 2012 14:27
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Ben Lucier
Ting

Hi Cory,

Ports happen pretty quickly... generally the same day. You really should check with AT&T though... we'd hate to give you the wrong answer and have you charged the ETF. 

Can't wait to have you as a customer though!

-Ben

June 04, 2012 15:19
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Andrew Osborne

I see here you saying porting usually happens same-day, but looks like sometimes it can take a few days is that right? I requested a number port last night and still no word on it, how long should I wait before calling customer service? I'm porting from a mobile number.

July 06, 2012 15:05
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Michael Hoff

Is there a way to check number portability before ordering?  I show good voice but no data on your maps and it indicates above that not all numbers are portable.  I'd like to know before ordering service.  Thanks.

July 29, 2012 22:34
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Ben Lucier
Ting

Michael: If you email us the phone number (help@ting.com), we'll do a check on it. We don't currently have a page where users can check their port eligibility, mostly because we almost never have porting problems.

Andrew: Sorry for the delay! Number ports generally happen within a few hours during the same business day. I'm sure you're all set now, but for others reading this, sometimes the device needs to have an update profile force to complete the porting process.

July 29, 2012 22:54
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Avi Shevin

I have a MetroPCS phone on a month-to-month plan.  Is the attached number portable?

August 15, 2012 13:21
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Jose Cerna
Ting Army

yes it is but you will have to call metro pcs to get your account # if you dont have  social on the account just enter 000000000 and if you have a pin enter it. Make sure the registered name and address match before porting.

August 15, 2012 13:30
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Troy Edwards

Yeah, I'm in the same boat as many others. I ordered my S3 as soon as it was available, and it should arrive well before my contract ends in October. So I will activate it, before I can port my existing number.

It was mentioned above that porting after activation is not encouraged, because it is more difficult, but I believe they should encourage porting later, since they will get more people to try ting before their contract ends.

August 28, 2012 22:04
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Eli Awtrey

To clarify: Does the service address need to be in the area code of the ported number? 

September 10, 2012 16:30
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Chandra Ganti

I am trying to switch from Platinumtel, can you tell me if those phones can be used in your network? I know platinumtel is also sprint MVNO.

September 11, 2012 13:07
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Andrew M-C
Ting

Chandra: As it stands right now, we can't offer bring your own device (BYOD). However, we have been pushing for it and BYOD will be possible before the end of the year. Details on the blog here: https://ting.com/blog/byod-coming-soon-to-ting/

When BYOD comes online, devices will be able to move from or to our network provider and between their MVNOs. 

September 11, 2012 13:22
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Rob Borucki

I understand Ben's comment on March 14 that it is better to port sooner than later, but my question is:  Is there a limit on how long I can go before porting?  In other words, is it possible to get a Ting number assigned and then go for one or two months before porting my number over from Sprint?

September 13, 2012 10:00
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Andrew Costen
Ting

Rob, there's absolutely no time limit on when you can port your number to Ting. As long as the number you want to port is still active with its current carrier, and it's a number we can actually port (while most can be, not all number can be ported to Ting, but you can give us a call to confirm whether your number can be ported to us if you want), you can do so anytime.

September 13, 2012 13:31
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Rob Borucki

Awesome, Andrew, thanks for the quick response.  That is what I thought.

September 13, 2012 13:35
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Avi Shevin

Are MetroPCS numbers portable?

September 13, 2012 13:35
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Andrew Costen
Ting

Avi,

The eligibility of a number for porting is almost always "geographical" rather than carrier based. Give us a quick call at 1-855-846-4389 (between Monday and Friday, 8am to 8pm Eastern Time) and we'd be more than happy to check for you (I recommend calling, rather than posting the number here, for privacy reasons).

September 13, 2012 13:53
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woraphong janetanakit

Andrew, can you explain how the porting process work?

Right now I'm using Sprint, and what do I need to do after I buy your phone?

Should I call your service and provide my account#/PIN for sprint account? Or do I need to contact with Sprint directly?

which number should i call?

Thanks

September 14, 2012 01:01
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Andrew Costen
Ting

The porting process itself begins when you activate your Ting phone after you've received it. There's a link, currently on the bottom-right corner of the Ting website, labelled "Activate a Device" (direct link: https://ting.com/activate). Click on that link, and one of the steps asks if you want a new number or if you want to port an existing number to Ting.

Once you select the option to port an existing number over, you'll be asked for the phone number, as well as the account details from your current carrier (such as name on your current carrier's bill, the account number, account password or PIN, the address on your current carrier's bill, etc.). Fill these in exactly as they show on your current carrier's bill, otherwise the port likely won't complete.

Please note that the account password or PIN is generally NOT the same password as your online billing password with your current carrier, so if you're not 100% positive what it is then you should give them a call to find out for sure.

Once the port is initiated, it generally takes 3 to 4 hours for most cell phone numbers, and up to a week for landlines, to complete porting in to us (the exact length of time depends on how quickly your current carrier takes to release the number to us).

There's no reason to contact your current carrier to let them know you're porting the number unless you need to verify some account information. Be sure NOT to cancel the number with your current carrier, however, as we can't port an inactive number in to Ting. We do suggest that you call your old provider and ensure you will no longer be billed for that phone number after you know the port has completed though.

I hope that helps.

Andrew

September 14, 2012 13:26
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Curtis Beethe

I got an activation message for my new phone (ported number from TMob. But it is not allowing calls or texts. I have opened ticket 

24387   Please advise

September 15, 2012 12:31
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Andrew Costen
Ting

Hi Curtis,

I just replied to your ticket, but I'll post my reply here too:

You likely just need to update the profile on the phone. Make sure the phone is not connected to WiFi, and from the Home screen press the Menu button on the phone, then:

Settings -> About phone -> System Updates -> Update Profile
Wait until complete
Reboot phone

Let me know if that doesn't help though.

Thanks.

Andrew

September 15, 2012 13:33
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Bogdan Szuta

Just joined you... so will ask a newbie question:  Can I change the login id / email attached to the account?

September 15, 2012 20:42
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Alex Fox

First, Andrew, thanks for replying on the weekend! I posted this on your facebook page already, but others may come across this thread and may need the same info here. I joined Ting back in March and bought a Galaxy S2, and now I"ve just upgraded to a Galaxy S3... and I want to move my phone number to it from my other phone. There doesn't seem to be an automated way to do this on your site, unless I'm wrong -- can you guys take care of this for me before Monday? Thanks in advance if so! Otherwise, I'll call as soon as I can to have the number switched.

September 16, 2012 01:42
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Andrew Costen
Ting

Hey Alex,

Sorry for the delayed response. I've been out of the office the last couple days so I only saw your post now. I see that Kyra has helped you with the swap though, so I hope everything is working properly for you now.

Andrew

September 18, 2012 13:17
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Andrew Costen
Ting

Hey Bogdan,

Yes, you can. From within your Ting Dashboard just select Edit Account Info and change the email address there which will also apply to your account ID.

Andrew

September 18, 2012 13:24
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David Horner

Hello, I just got my Galaxy SIII and am super excited to join Ting. I'd like to port my number but I'm not sure if it will work based on what I've read. My existing number is in a different area code than my service/billing address. Is this possible? Can I drive to the area code and then transfer? Thanks!

September 20, 2012 19:54
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Andrew Costen
Ting

Hey David,

Just give us a quick call at 1-855-846-4389 (Monday through Friday, between 8am and 8pm Eastern Time) and we can check the number for you to confirm it can be ported. The area code shouldn't make a difference though, and no driving should be necessary unless you're not in an area currently covered by Ting.

September 21, 2012 13:13
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Sean Allin

Definitely follow up with old provider. Even after old Verizon phone no longer working, they were still billing.

September 29, 2012 18:56
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Joel Doerr

So, I followed these steps and the porting over to Ting was smooth but Verizon did not automatically cancel the service. My service went into a "suspended" state after the porting, and would automatically be re-activated in 3 months. I had to call Verizon to actually cancel the service.

October 01, 2012 15:04
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Erica Mueller

I got an email saying my Ting phone had shipped and giving me the ESN. My phone service ends tomorrow, so is it okay to port the number now, even though I don't have the actual phone, or do I need to sign up for another month with my old service?

October 19, 2012 06:45
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Dan Brown

Bit of an old thread, but I have a rather general question:

 

My existing service, with the number I wish to port to Ting, is currently part of a Verizon family plan, currently owned by my mother.  Do I really need to enter my MOTHER'S personal details to get my own line transferred?  I don't think we even *have* a pin or password... Working with Verizon in the past has been an absolute nightmare, I have been assured no less than TWICE before that I am indeed an "account manager"... but every time I try to do something, they have me as a "user", and insist on talking to my mother.  Who I then have to call, get HER to call Verizon and chew on them a bit, at which point they'll assure me again that I'm a "manager..."  

 

All I want is to get the heck AWAY from them, thank god my account is out of contract period!  

October 19, 2012 10:52
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Andrew Costen
Ting

Erica, technically that will likely work, but you won't be able to receive calls if the number ports while it's still on route.

October 19, 2012 13:19
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Andrew Costen
Ting

Dan, yes, you'll need your mother's information, including the account password or PIN. There almost always is an account password/PIN, even if you're not aware of what it is. You'll likely have to contact Verizon to find it out.

October 19, 2012 13:20
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Dan Brown

Thanks, Andrew.  I spent about an hour at the store, then on hold with their tech support, but the PIN is now in my hand and ready to use when my phone shows up next Tuesday or thereabouts!  

October 21, 2012 02:20
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Sharon Frey
Can I port a number from Tracfone?
October 22, 2012 14:46
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Rob Lake
Ting

Hi Sharon,

Most likely the answer is yes, however, I just sent you an email so I can check this for you 100%.

October 22, 2012 17:39
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Jonathen Gunier

Alright here's the thing. my friend is selling me his sprint phone. But he Already cut off his service. So i can no longer join ting?? :(

Also can i port a number from a att go phone, with the sim card. If not Will BYOD Assign me this wacky huge number that is not in my area. Like if All phones in my county start with a 404, Will ting assingn me this new number that is wacky???

October 22, 2012 22:49
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Trevor Talbot

You'll be able to use your friend's Sprint phone with Ting (subject to BYOD constraints, as discussed in the other thread you're posting in), but you won't be able to use your friend's number. Ting will assign you a new one. By default, the number you get will be based on your billing address, but you can call Ting and request something else and they'll try to accommodate you.

Numbers are ported between companies, not phones, so generally speaking yes you can port the number from AT&T Go. You'll need information related to the account with AT&T, such as the account number, which you may need to call them to get. Sometimes numbers can't be ported due to the equipment in their home area; if you call Ting and ask, they should be able to tell you whether there's something about your number that would prevent Ting from accepting it.

October 23, 2012 03:58
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Brandon Kimball

Just wanted to make sure that I am doing everything correctly. Moving iPhone # to new Galaxy S3. I turned on the S3 but didn't use its activation. I went to ting and filled out the # transfer and it said it was good. I just wanted to make sure that I didn't need to do anything with either phone or carrier past using tings # transfer tool.

October 24, 2012 12:57
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Andrew Costen
Ting

It looks like you did it correctly and your number ported over successfully.

October 25, 2012 13:28
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Brett Bode
Ting Army

Trying to port a number from Verizon / activate my new phone, and I'm getting stuck on the "Existing Account Details", with the error "Unable to port this number to this device. Please contact support"

Screen shot: http://d.pr/i/8Eei

This is a standard Verizon Wireless number, paid in full, and I've had it for 10+ years. Should be good to go... any suggestions?

October 28, 2012 00:47
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Brett Bode
Ting Army

Issue resolved -- For anyone else,  I think having Verizon remove the middle initial (not required -- not sure why it was entered in the first place) and went through and it accepted it.

October 28, 2012 01:42
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Rob Lake
Ting

Brett, I'm so happy you were able to get this working.

If anything else comes up, please let us know. :)

October 28, 2012 16:58
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Ken Anderson

I am trying to port the 4th of 5 line lines over to Ting from Verizon.  I have had no trouble with the first 3. However, now I am getting "unable to port this number over to this device".  I have checked and rechecked the esn etc. Is it something I am doing wrong? Any ideas? Otherwise I will have to call on Monday.

November 10, 2012 17:34
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Joanne Johnson

I want to switch my ting number to a newer device, but can not find my account number to use the online activation process.  Or do I need to call to do this?

November 10, 2012 18:16
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Bruce Osborne
Ting Army

David,

According to my current understanding, you need to call Ting support to get the number moved. That's what I had to do when I wanted my old Ting number on my BYOD phone that had a test number. The support person was able to transfer the number & I tested it while we were still on the phone

Of course, do not call support from the number you want to move.

November 10, 2012 21:19
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Rob Lake
Ting

David - Bruce is absolutely right, changing phones on a number that is already active with Ting requires our help. Thanks for that Bruce!

Ken - I've just sent you an email following up with what's going on with the porting of this number. It seems like it's a bit of a special case and may take a bit of time to resolve, however, as I say in the email, we're on it. :)

November 12, 2012 16:52
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Daniel on Ting

In my case I brought my EVO 4G into service with Ting and used the default number Ting provided during signup. Prior to this move I had swapped my old number to another phone in order to free up the Evo for Ting use. I kept both Sprint and Ting until I was sure my Ting accont was up and running, it's the only phone I had access to and could not be without. Now I wish to cancel sprint and move that old number to my Ting account. So from everything I have been reading I should do this by phone with Ting tech support then? And as David said call support from my Ting phone, not the one I am gettering the number from?

Thank you! Mucho

November 27, 2012 02:48
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Bruce Osborne
Ting Army

Daniel,

I am sue a Ting person will correct me if I am wrong, but I believe you should be able to perform the porting process from the Dashboard. Go to the Devices tab and click on the Device name.On the left, there is an option to port a number to this device. I have successfully ported a number from another Sprint MVNO to Ting using the Dashboard.

In the case I mentioned in the earlier posting, I was porting a Ting number to another device and so I needed to call Ting support.

November 27, 2012 05:25
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Jeremy Dean

Any idea how long it takes to port over a AT&T number?  We just started the process to port over two AT&T numbers to LG Marquee phones.  Thanks.

November 28, 2012 19:51
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Andrew Costen
Ting

If all goes well, generally 3 to 4 hours.

November 28, 2012 19:58
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Jeremy Dean

Awesome thanks for the quick response...

November 28, 2012 20:00
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Daniel on Ting

Thanks Bruce (or sue... just kidding), I ended up porting my Sprint number to Google Voice and keeping my Ting provided number with the phone. This gave me a little more control over some Google forwarding and texting features while to friends, family, etc. everything looks the same. Really liking everything so far.

November 28, 2012 20:04
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Christian Pollard

hello - i have a few questions...

1> i have had a regular skype number (personal and home business number) for about 8 years and i would like to move it to Ting - is this possible and will i experience a longer than normal transfer time compared to a major carrier --

2> is there a chance that this important number can be "lost" in the transfer process --

3> is it safer to test the Ting/Marquee combination first before porting over my important phone number or is the transfer process fail-safe  (I have used this same number for my home business for 8 years so it is important) --

4> can i use Spare Phone or GrooveIP on a LG Marquee to automatically connect to another google voice or skype number for outgoing calls ( rather than using cell minutes) when i am in my home wifi space - and same question for data usage --

thank you in advance --

~ christian ~

November 29, 2012 13:03
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Rob Lake
Ting

Hi Christian,

1 - The transfer time shouldn't be any longer with us than it would be a major carrier. Because we're an MVNO, technically the process is the same as transferring a number to our network provider - thus it would be exactly the same as transferring to a major carrier.

2 - No, the number won't be lost. It is possible that there could be a delay that stretches the port process out longer than normal, but this is rare. The standard porting process is pretty well entirely seamless and last around 2-3 hours.

3 - I'm not sure what you mean by safer. If you mean as a means of testing out the network and its coverage limits, then yes, that would work. In terms of speeding up the port, no it wouldn't make any difference.

4 - Yes, and yes. When connected to Wi-Fi, you can use Skype or Groove IP or whatever other service you want to make phone calls. And of course, when you're connected to Wi-Fi, we aren't billing you for minutes.

Take care, and your welcome. :)

November 29, 2012 14:43
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Christian Pollard

thank you Rob

i was actually referring to Skype as NOT being a major carrier and wondered if this presented a problem for the transfer to you, Ting, the major carrier - so to confirm... there would be no issues transferring the number away from Skype

 

~ christian ~

November 29, 2012 14:59
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Christian Pollard

also, are there any charges involved in using one of your numbers initially and then porting my Skype number over after confirming service in my building location - also, are there any charges (other than phone purchase price) for upgrading to one of your better phones later down the road

~ christian ~

November 29, 2012 15:02
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Christian Pollard

also, can i add additional phones lines/numbers at anytime to share the same minutes for my wife and kids (some ported and some new numbers)?

November 29, 2012 15:11
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Rob Lake
Ting

Christian - porting the number should be fine, though if you want total certainty, you should get in touch us directly and we can confirm the eligibility of bringing the number into Ting.

There are also no fees aside from the handset purchase price for buying a phone after activation, or for changing numbers at any time - to a ported number or otherwise.

November 29, 2012 16:40
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Christian Pollard

thank you Rob

how do i provide you my info so you can confirm the eligibility of bringing the number into Ting - my other phone numbers will not present a problem - my only concern is the Skype number before proceeding

thank you VERY much for your responses

~ christian ~

November 29, 2012 20:07
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Bruce Osborne
Ting Army
Christian, You should be able to call Ting support and the can check. They answer the phone on the first ring and they do not bite (usually...) :) Seriously, Ting support is very helpful.
November 29, 2012 20:22
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Bruce Osborne
Ting Army
Christian, You should be able to call Ting support and the can check. They answer the phone on the first ring and they do not bite (usually...) :) Seriously, Ting support is very helpful.
November 29, 2012 20:22
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Christian Pollard

thanx - i will call them in the morning - thank you very much for jumping in

~ christian ~

November 29, 2012 20:24
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Daniel on Ting

Christian, since you are porting your number you may also want to consider porting it to Google and letting Ting supply a new number for the device. This way you can pass calls through Wifi/Google Voice when able, people then see your existing number no matter how you choose to place the call. It also lets you send it to other phones/devices with a few simple clicks when using Google Voice. I have been trying it out myself for a few days now and happy with the additional options it provides going this way. It's not an idea of mine, others told me about it but I'm real glad they did. It's a lot easier if you do it now than trying to do it after porting the number. It's just a thought.

November 30, 2012 00:13
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Bruce Osborne
Ting Army

Christian,

I am not an expert, but if you want to research the options mentioned by Daniel, you should probably cjeck out Ting's Google Voice forum at https://help.ting.com/forums/21126483-google-voice

November 30, 2012 05:16
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Daniel on Ting

Thanks Bruce, forgot to include the link, that' info got me started down this road.

 

November 30, 2012 13:53
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Eugene Sena

May I have a progress report of my porting? I sent in my number on Friday. No call, no email, phone still not activated. I'm going on 5 days with my phone just sitting here.

December 04, 2012 06:31
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Bruce Osborne
Ting Army
Eugene, You should call Ting support when they open. They answer on the first ring and are very helpful. They should be able to check on the port to see what the issue is. Ting support is based in Canada, not some overseas foreign country.
December 04, 2012 06:38
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Eugene Sena
I called, Bruce. They are nice but so far not a smooth transition to Ting. I got my phone five days ago. After I called them they said I need to be sent a new phone due to a bad serial number. So it'll be about a week after receiving my original phone before I get service. Normally I'm a patient person and this wouldn't be of concern but since I'm paying day by day with AT&T this is a bit frustrating. I don't like issues that cost me money.
December 04, 2012 11:28
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Peter Rudy
Porting also works great in the middle of the night. Ported two Sprint numbers over at 11pm using the online pages and at 3am my phone rebooted (woke me up) with the ported number. A minute later, got the confirm email from Ting. Both the new online byosd turned on Tuesday and porting have been flawless. Tip: turn off wifi when updating profile and PRI.
December 06, 2012 10:35
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Ed Arango

Peter, when you said "Ported two Sprint numbers over at 11pm using the online pages", can you point me to the specific online page? I would like to port over my existing number with BYOSD (I have one one approved list), but need a little help on how to do it. Thanks in advance.

December 06, 2012 23:26
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Daniel on Ting

Ed, you can get started by signing up here with your device - https://ting.com/byod/get_started Ting has been pretty good about directing us step by step along the way. Anything left out of the process should be share on the forum so they can address the issue for others that follow. Just be sure to follow the guidelines at the top of this forum post.

December 06, 2012 23:48
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Daniel on Ting

Forgot to ask my own question to Ting during the last post.

On the two devices I recently activated new numbers have been assigned that still show the previous owners name (both different) for those numbers. How long does it take for this to change or do I need to initiate some type of new registration for these two numbers? It was brought to my attention that some people are not answering my calls because they don't recognize the name, or so they say. ;)

December 07, 2012 00:07
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Bruce Osborne
Ting Army

Daniel,

I would call Ting support. I mentioned similar behavior on one of my test devices. Andrew from Ting said support needs to be called to remove the caller ID data.

December 07, 2012 13:50
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Michael Whitman
Ting

Hey Daniel,

That is something we have to send up to the carrier level along with the number(s) that you are calling as well as what the caller ID is displaying. Since our carrier just sends the call request to other carriers with a phone number, it is the other carrier that is displaying a name based on a old record that they have on file that needs to be changed. Just send us a support ticket with the phone # you're calling, the name being displayed and the name you want it to display and we'll get that pushed up for you.

December 07, 2012 14:03
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Daniel on Ting

Thanks Bruce and Mike!

I submitted a ticket.

From your experience is this something that could take hours, days or weeks? Just trying to get a rough idea.

December 07, 2012 15:54
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Bruce Osborne
Ting Army

Daniel.,

 

Whenever I have transferred a Ting number, (twice, now) They did the transfer while we were on the phone.

December 07, 2012 19:12
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Daniel on Ting

Oh wow. That would be great.

Sweet, thank you Bruce. Hope it works as smooth for me.

December 08, 2012 02:25