We are obligated to collect various taxes and regulatory fees on behalf of federal, state and local governments. It varies depending on where you live and it can change from time to time. When you receive your bill, you'll get an itemized account of all of these fees and taxes. We don't add any "recovery fees" or hide anything that isn't truly required in this charge.
How can I make a payment for my Ting service?
Ting payment is monthly and entirely automated. You just make sure we have a valid Visa, Mastercard, American Express or Discover card and we will take it from there.
Your payment will be processed every month on the day your first device was activated. (For example, if you are activated on the 13th of a month, your pay period will forever be from the 13th to the 12. However, all subsequent devices will join that same pay period regardless of when they are activated.)
Of course, you can always look at your current usage, your latest bill and your past bills. You can also cancel your service at any time. But we have found that the consequences of forgetting to pay your bill is greater than the benefit of manually paying your bill, or even paying it early.
What kinds of payments are accepted?
Ting accepts Visa, MasterCard, American Express, and Discover.
When and where will I get my bill?
Ting bills are exclusively online. (That is the sort of cost saving that allows us to offer the rates we do.)
You can view your running usage any time throughout the month on the Your Account (Dashboard) page.
You can view past bills at any time on the Billing History (Bills) page.
Your latest bill will appear at the top of the Billing History (Bills) page at the end of each pay period.
How do I read my bill?
Our goal was to make our bill so easy to read that we don't actually have to answer the question "How do I read my bill?." Check it out by clicking one of the bills in the Billing History section and let us know.
It will include:
What you used last month.
Charges for international calls, directory assistance or anything that falls outside of the standard, billable usage.
Your $6 fee per device (Line Fee Charge) for the previous month.
Taxes and regulatory fees
There are links so you can see as much or as little detail (for example, lists of phone calls) as you need.
How do I print my bill?
You can print your bill directly from the ting.com website.
Find the bill you wish to print in the transaction history and click on it.
Click on the PDF at the top of the bill and then select Print from the dialogue box.
Will you mail my invoice to me?
Ting's service is entirely online. We do not send bills out using standard postal delivery. You can print a PDF version of your bill from the Billing History (Bills) section of your account online.
There are many organizations or entities who are eligible for tax exempt status who have asked if Ting has a Tax Exemption Program.
As of now, we do not have a system or program in place to process purchases that are exempt from tax. Customers of Ting must submit individual claims for their purchases through the standard mediums as required by government regulations.
Account Cancellations & Suspensions
How do I suspend / un-suspend my wireless service?
In any given pay period, if you do use any minutes, for example, then you do not pay anything for minutes. Same for messages (texts) and megabytes.
If you simply do not use your device, the only fee you will pay will be the $6 per device.
If you really do want to temporarily suspend your wireless service, you can do so from the Devices option by selecting the applicable device and clicking "Suspend this device." Keep in mind that you will still be charged the monthly $6 device fee to keep from losing your number.
How do I cancel my account?
Log into your Ting account. Click on Settings and select "Cancel This Account". Simply choose that, type CANCEL in the field on that page, click the button, and your account will be permanently and irrevocably cancelled.