Instant Answers/Knowledge Base/Your Rates

Billing

Ben Lucier
posted this on January 09, 2012 07:28

What fees or taxes will I have to pay with Ting?

We are obligated to collect various taxes and regulatory fees on behalf of federal, state and local governments. It varies depending on where you live and it can change from time to time. When you receive your bill, you'll get an itemized account of all of these fees and taxes. We don't add any "recovery fees" or hide anything that isn't truly required in this charge.

How can I make a payment for my Ting service?

Ting payment is monthly and entirely automated. You just make sure we have a valid Visa, Mastercard, American Express or Discover card and we will take it from there. You can also use Amazon Payments to pay your monthly bill.

Your payment will be processed every month within a few days of your billing date.

Of course, you can always look at your current usage, your latest bill and your past bills. You can also cancel your service at any time. But we have found that the consequences of forgetting to pay your bill is greater than the benefit of manually paying your bill, or even paying it early.

What kinds of payments are accepted?

Ting accepts Visa, MasterCard, American Express, and Discover or you can use Amazon Payments.

How is my billing date determined?

Your billing date is set when your first device is activated. If you're porting a number, then your billing cycle begins on the day that your port completes.

For example, if you are activated on the 13th of a month, your pay period will forever be from the 13th to the 12th. All subsequent devices added to your account will join that same pay period regardless of when they are activated.

When and where will I get my bill?

Ting bills are exclusively online. (That is the sort of cost saving that allows us to offer the rates we do.)

  • You can view your running usage any time throughout the month on the Your Account (Dashboard) page.
  • You can view past bills at any time on the Billing History (Bills) page.
  • Your latest bill will appear at the top of the Billing History (Bills) page at the end of each pay period.

How do I read my bill?

Our goal was to make our bill so easy to read that we don't actually have to answer the question "How do I read my bill?." Check it out by clicking one of the bills in the Billing History section and let us know.

It will include:

  • What you used last month.
  • Charges for international calls, directory assistance or anything that falls outside of the standard, billable usage.
  • Your $6 fee per device (Line Fee Charge) for the previous month.
  • Taxes and regulatory fees

 There are links so you can see as much or as little detail (for example, lists of phone calls) as you need.

How do I print my bill?

You can print your bill directly from the ting.com website. 

  1. First, locate the bill you wish to print by visiting "Billing" (the shortcut URL is https://ting.com/account/bill_history). 
  2. Find the bill you wish to print in the transaction history and click on it.
  3. Click on the PDF at the top of the bill and then select Print from the dialogue box.

Will you mail my invoice to me?

Ting's service is entirely online. We do not send bills out using standard postal delivery. You can print a PDF version of your bill from the Billing History (Bills) section of your account online.

Tax Exemption

There are many organizations or entities who are eligible for tax exempt status who have asked if Ting has a Tax Exemption Program.

As of now, we do not have a system or program in place to process purchases that are exempt from tax.  Customers of Ting must submit individual claims for their purchases through the standard mediums as required by government regulations.

Account Cancellations & Suspensions

How do I suspend / un-suspend my wireless service?

In any given pay period, if you do use any minutes, for example, then you do not pay anything for minutes. Same for messages (texts) and megabytes.

If you simply do not use your device, the only fee you will pay will be the $6 per device.

If you really do want to temporarily suspend your wireless service, you can do so from the Devices option by selecting the applicable device and clicking "Suspend this device." Keep in mind that you will still be charged the monthly $6 device fee to keep from losing your number.

How do I cancel my account?

Log into your Ting account. Click on Settings and select "Cancel This Account". Simply choose that, type CANCEL in the field on that page, click the button, and your account will be permanently and irrevocably cancelled.

 

Comments

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Lynn Hunt

I don't understand the data portion of the sample bill. It says that a usage of 0.49 MBs bumps the account holder into the M Megabytes plan. But according to the ting website, the M Megabytes plan allows for 500 - 999 MBs. Can someone clarify this?

February 03, 2012 14:03
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Michael Sweeney

Yes, I had the same question...

February 06, 2012 09:27
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Ben Lucier
Ting

You found a bug! It looks like the issue is related to how we presented the usage. In this case we probably put the decimal in the wrong place (that screenshot was taken while we were in beta).

Thanks for pointing it out... we'll get it fixed up asap!

-Ben

February 06, 2012 16:45
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J M Barrett

I get that the billing is paperless and automated etc. But isn't there some way to get a copy emailed to me each month as it happens? Or at the very least trigger an email alert saying that my bill is ready to view online and that my credit card has been charged? I suppose I could set my own reminder somewhere but it would be very helpful if you could make your billing process slightly more "vocal". If that option already exists I have not found it.

April 01, 2012 08:54
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Ben Lucier
Ting

Hi J,

It's definitely a feature we want to add. I can't say it's coming soon (ie within 2 months), but it's on the backlog of features we know we need.

Thanks for the suggestion!
-Ben 

April 01, 2012 09:42
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Nick Brawne

In the past I have found that regulatory charges can be a large portion of my bill. For example in San Francisco I use Sonic.net for Voice+Internet, they charge $40 per month, but taxes are an additional $12.50. If I drop the voice option they also drop the taxes. If I buy a mobile hotspot from Ting which is incapable of making voice calls are there still taxes / regulatory fees ?

If there are there are regulatory fees is there anyway of knowing what they will be before I buy the device and service?

April 04, 2012 14:21
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Ben Lucier
Ting

Hey Nick, that's a good question.

I believe we charge tax on the usage portion of your bill differently from other fees. So if there's no voice usage, there shouldn't be any taxes related to that. But I'm going to ask an expert and get back to you with a definitive answer.

Standby,
-Ben 

April 07, 2012 12:18
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Brett Moore

I need to know what my Taxes and Regulatory fees would be (for given usage) before I will make the switch.  For instance, what would the values be -- for me living in St. Peters, MO, 63376 -- if my voice usage was Medium (say 450 minutes), my text usage was Medium (300 texts), my data usage was Large (900MB), and I had two lines?  Your website says my plan would be: $50 a month + surcharges.  Since I do no international calling or directory assistance, I only need to know what Taxes and Regulatory fees would be.  Thanks...

 

April 27, 2012 11:03
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Tia Way

I am interested in being able to export my billing details to a CSV, XLS format. Is this possible? I currently have three lines on the account. Eventually, if things go well, there will be significantly more lines on this account. I would like to be able to filter, analyze usage, etc., offline. Is this a possibility?

Please advise me.

 

-Fred-

May 08, 2012 13:03
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Ben Lucier
Ting

Hi Fred,

Having the ability to export your usage details is definitely something we want to offer. In fact, that feature is currently on our development backlog (where we keep upcoming projects we want to tackle). I can't give you an exact timeframe Fred but I'd be surprised if it wasn't something we tackled within the next few months.

-Ben

May 08, 2012 16:41
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Deniece Sprinkle

I have a yet unasked question. I live between Nashville, TN and Las Vegas, NV. My current cell phone number is a Las Vegas number, which I have had 10 years and need to maintain. I understand I need to port the number while I am in LV. Currently the only credit card I use is American Express, which my current ATT account is tied to for auto billing and this is what I would want my TING account automatically paid from. I need to know if there will be an issue because the phone will have a LV address, but the AMEX card billing address is Nashville. I need to maintain that billing address, but do not want a Nashville phone number as I have family in LV with no cell phones and they would incur long distance charges.   Thanks. 

May 09, 2012 13:50
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Daniel Mulkey

Haven't found an answer to this, but I haven't looked too thoroughly. My bill had a "Prorated charge for a device activated since your last bill", but I thought you guys absorbed activation fees into the price of the phone. Also, there already exists a charge for both phones being on the line, so I'm confused as to where this came from. Also, is your crediting and extra payment for using more or fewer minutes, messages, and MBs on a tiered basis with your plans, or is it on a per-minute/-message/-MB basis? For e.g. do I pay for L messages when I use 1100 and don't get credited if I only use 900 of L minutes as compared to of only paying a little extra for 1100 messages and get credited for only using 900 minutes?

May 27, 2012 20:11
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Ben Lucier
Ting

Hey Deniece, 

Shouldn't be a problem, but if you have any issues activating/purchasing a device, give us a call and we'll make sure we get you hooked up.

May 29, 2012 07:53
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Ben Lucier
Ting

Hey Daniel,

You're correct, we no longer have any activation charges... the $6 fee is a per device fee billed monthly. Since our plans allow for zero usage, and we have back-end costs for each activated phone on the network, this fee makes sure we cover those costs.

Regarding your specific bill, we don't discuss customer bills publicly, so you should give us a call and we'll be happy to explain it to you.

Thanks!
-Ben 

May 29, 2012 07:57
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Jeremy Rampton

Ben,

You're doing quite a job rolling out Ting.  This is really amazing.  I had a quick question about family billing.  If you have multiple phone lines on a bill, is there a way to break down each phone line as far as phone minutes, texts, and data used for the past month?  That would be very useful for my family just to track usage, etc.  Also another side question.  I was curious why additional time got cheaper with the larger levels of usage, and then got more expensive when outside of the standard tiers?  It seems like the more usage, the larger the discount?  Thanks Ben.  Your team is doing an awesome job, and I am impressed with what you are offering!

June 23, 2012 05:23
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Frank Wilder

Jeremy,

I have been going to the details page, coping and pasting into MS Excel and filtering there to get the details.

I am also working on a python app that will :

 - grab details everyday

- split the details into individual list by user

- send the list to the person via an email

I am hoping to convert it into an Android app later on.  I am planning to share it when it is done. 

June 27, 2012 10:21
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Stu Manis

It would be helpful if Ting would give customers a detailed breakdown of the fees that comprise the "Federal, state and local taxes and regulatory fees we are required to collect" portion of the billing statement rather than just listing each amount separately. That is to say, the amount of usage which is taxed, times the specific tax rate, which in turn then equals the amount charged. (Rather than just the charge, itself.)  Seems that this would be an easy thing to do, and we would all get better understand of what each of the taxes are, and to which entity they are going.  It would put real details in your "details" section.  Complete openness is almost always the best path to persue.  It would be great if Ting took the lead on this.

July 14, 2012 00:45
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Dewey Garrett

Any plans for accepting Discover Card?  Since I use it for everything else, it  will  be a nuisance to use another card just for ting.

July 14, 2012 12:03
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Ik Kang

On my usage record, I found duplication of same time from and to same phone numbers.
Please refer to attachment.
Can you explain what? and why? 

July 20, 2012 03:05
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Stu Manis

Why not REALLY be transparent by making the "details" section of the taxes and regulatory fees on the bill detailed?  Please show us the taxing entity and their tax rate times the amount billed --- not just the total of that particular fee.  That way, we could truly see what the "details" are.  This would make you a leader in your field.  Think about it.

July 20, 2012 09:55
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Aaron Corsi

I agree with Stu, I think it would be really great and totally in the spirit of Ting to let you see all of the taxes and fees itemized. It's not that important, but it's just another one of those little things that separates a sensible company like Ting from other companies that you might suspect are trying to hide something from you.

September 11, 2012 22:38
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Andrew Costen
Ting

That's an interesting idea Stu. We'll definitely take it into consideration.

Thanks.

Andrew

September 12, 2012 13:55
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Al Wang
can Ting make a tax fee calculator like the plan calculator, making it simple and easy to understand?
September 16, 2012 08:54
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Andrew Costen
Ting

Hey Al,

That's a question that has been brought up a couple times in the past and we have considered it, but it is a good idea so we'll definitely have to re-evaluate it again.

Thanks.

Andrew

September 18, 2012 13:49
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Mark Lundgren

Sorry if this is answered elsewhere, but I can't find it and I'm apparently not bright enough to figure it out. I put my initial plan purchase up a bit higher than I would normally use (figuring I would use more in trying out and learning the phone). And it ended up being a LOT higher than I used. So, will I get billed at the same plan price I started with and then be credited for my unused portions? Or is there a way to simply lower my plan for the next month? And when would I do that?

(On another topic, since Ting is my carrier, do I need to worry about any of the Sprint notifications that come up from time to time on my phone about roaming data charges?) Thanks, Mark

November 13, 2012 16:55
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Mike Beeson

If you paid more than you used, you will get a credit the next month.  Why not select XS in each category?     Then you won't overpay.

November 13, 2012 21:48
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K Estes

By looking at the bill posted in this forum, do I get to pay $12 extra along with taxes for each device plus the costs of the selected plans?  I see $6 for each device and another $6 for Line Fee Charge which adds up to $12.  I'm trying to picture myself what the monthly bill would be.

November 14, 2012 01:38
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Mike Beeson

I would disregard those examples. They were from Jan.  For example Ting no longer has activation charges and I think those $6.00 charges show to be "adjustments".  

 

I would just go to "Plans" and put in your estimated usage. Use some of your old bills, including ALL your minutes (including "free" minutes). Then click on how many devices ($6.00 each)  There are no other charges besides your taxes.

November 14, 2012 02:04
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Andrew Costen
Ting

Yes, you'll remain on the plan you selected, but you can adjust the plan you selected by clicking on Plans within your Ting Dashboard.

Don't worry about the roaming data charges notifications (you can disable them if you want) since there is no data roaming anyway. As long as you're in the US of course.

November 14, 2012 12:57
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ryan armstrong

Didn't use the phone much the first month so my usage was way under in each category, but I do not see any credits in the billing section for the upcoming month. Am I missing something?

 

December 07, 2012 02:49
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Blair Mueller
Ting

Hi Ryan,

I had a look at you bill and it looks like the payment is still closing so it hasn't yet calculated the totals of your usage.  You are still just seeing the price based on your default plan selection.  Give it another day and when the bill closes, you will see the actual usage and amount of the bill. 

December 07, 2012 15:03
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Brian McNichols

My dashboard has been showing "Your current billing cycle ending in 0 days" for well over 24 hours.
I want to make sure I am in the new billing cycle before I activate my newest phone.
How can I confirm I am in the new billing cycle?

December 09, 2012 00:04
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Sandra Curry

I am trying to be a new customer and I wanted to order two phones, but the system won't accept my cc for the second order. The first is processed. Would have liked to order both at the same time. Any explanation? Do I have to wait another day to order the second? Thanks

December 09, 2012 10:38
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Brian McNichols

Okay  checked just now and my dashboard has finally reset.

Carried over 15 messages that were showing on the previous dash, cycle must have started before dash reset.

December 09, 2012 10:42
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James Harrell

Sandra, I think I saw somewhere that for right now you have to have two separate orders. They can be on the same day.

December 09, 2012 12:06
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Rob Lake
Ting

Hi Sandra, it looks like you were able to get this resolved and order a second phone. Great!

Like James said, our site is currently without a shopping cart, so even if you want to order more than one device, you have to put through each order separately.

December 10, 2012 15:02
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Sandra Curry

Rob, Thanks for the reply. I did get the second order done. I had to attempt it multiple time though because the system kept rejecting my CC. I finally gave it a couple hours and tried again and it finally worked. Good news my bank noticed the multiple hits and called to inquire about it. I told the bank CSR about Ting. :) Can you give me any credit for sharing the word since I seem to have gotten so excited about ordering that I forgot to use the TWIG discount? Oh well, lower bills will make it all ok. 

December 10, 2012 15:28
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Laura Gjovaag

So, I've just completed my first month, I think. But I have two issues with the dashboard. The first is that it's showing my originally picked plan with no indication of the plan I've tried to switch it to. How do I know it switched? The second issue is that I can't see whether or not my credit card information has been saved. I don't have any way to know if it's in there.

Those would be two good improvements to keep people like me from panicking monthly.

December 14, 2012 09:45
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Andrew Costen
Ting

Hi Laura,

When you change your Plan, it should tell you at the time that the plan was changed. You won't see the new plan when you go back to Plans though until the next billing cycle.

Don't worry about the credit card info though, it's in there, otherwise you wouldn't have been able to activate your phone. :)

December 15, 2012 14:32
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Laura Gjovaag

Some indication that the plan was changed would be nice, is what I'm saying. Same thing with the credit card. Just a line that says "Credit card information saved" or something to reassure people that it's good.

December 15, 2012 16:36
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Laura Gjovaag

Another question, are the Taxes and Regulatory Fees based off the plan amount, or the plan plus device charge?

December 15, 2012 17:02
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Rob Lake
Ting

Laura, what you're requesting makes a lot of sense. Thank you for the feedback.

In terms of taxes and regulatory fees, they work according to the plan and usage costs, primary phone line and followed by all secondary phone lines.

December 16, 2012 15:35
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Laura Gjovaag

Yeah, I'm working through that now. I'm beginning to see what is required. I'll note that Verizon charged a heckuva lot more, including an "administrative" fee, than you guys do.

It appears that some taxes and fees are per line, some are based on certain parts of the plan and some in other ways. How you can keep all the nonsense straight is beyond me. I don't mind paying taxes, they pay for services I want (like 911) but I wish I could easily determine what they were. Looking on the state and federal websites provides clues, but overall it's such a mishmash I would hate to have to try to explain it. Ug.

December 16, 2012 16:58
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Sean Tuell

Just to let everyone know I have been trying to get a phone since this weekend and come to find out after trying to deal with this since Saturday, I find out now that I can not use my debit card that has a mastercard logo. I was dealing with someone a couple days ago and told them what kind of card I was trying to use and she said that that wasn't the problem, just that some information wasn't matching up. Now I find out that apparently I need a Major actual credit card. Why was I not told this earlier?

January 10, 2013 14:34
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Andrew Costen
Ting

In general, we can accept debit cards that act as credit cards, but they have to have the Cirrus logo on the card for that to work with us.

January 10, 2013 17:42
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Ben Lucier
Ting

Hey Sean,

Sorry about that. I think you found a gap in our own knowledge around payments. We'll do a thorough review of what will will and what won't work and update our help articles. On a related note: do you have an alternative method you can use to sign up with us, or does this mean we lost you as a customer?

Thanks for bringing this to my attention,

-Ben

January 12, 2013 09:04
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Gema Kaminer

This is in regard to Sean's experience. We purchased two used Samsung Galaxy SII devices from Glyde last week, (per Ting's email sent recently.) We received them yesterday & so far we are thrilled!  I began the process of getting our phones deactivated with customer support (Isabel) from Verizon after years of outrageous bills! While each step of deactivation & porting our existing phone numbers over is possibly going to be a 24 hour or less per step process, I was scanning the Ting website before I even spoke with Isabel, & I filled out my billing information using my preferred Visa debit card. It accepted my card with the 3 digit pin entry without a problem.   

Gema

January 15, 2013 17:33
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Sean Tuell

Just received this email yesterday and let's just say, I am just a little bit apprehensive after the whole ordeal I went through, wasting 2 days trying to get my card accepted, then finding out they don't take debit cards, now they do. My time is valuable to me so I guess I am just a little bit leery of trying this again. this is the email I got.

 

Hi Sean,

Thanks for your patience. We contacted our payment portal firm and they confirmed that Visa and MC debit cards are fine. The only kind of Visa or MC that won't work are gift cards. We do have other clients using debit cards as well and sometimes they cause more complications at the bank level but overall it should be fine. Have you been able to put through a purchase at all at this point or not? I'd certainly be happy to help you give it a try again.

Let me know,

Isabel

 

How does one person check and it has to have a Cirrus logo, and a few days later someone else checks and voila I can use a debit card with a mastercard logo?

January 16, 2013 08:59
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Mike Beeson
Sean, Why don't you just call Ting and purchase over the phone? They are great to deal with.
January 16, 2013 10:36
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Rob Lake
Ting

Hi Sean,

I think Andrew was mentioning the Cirrus logo as a kind of shorthand for what will and won't work. My apologies for any confusion.

Another way of thinking of it is that any debit card issued by a major bank and with a VISA or MC logo on it should be fine, while the kinds of VISA and MC gift cards that you can purchase in stores won't be.

With that said, I can totally understand your apprehension after what must seem like an awful run around for you.

If there is anything that we at Ting can do to make your experience signing up with us more pleasant or just easier to deal with, please let us know as we would love to help and would relish in the chance to get to make this up to you.

January 16, 2013 18:07
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Melissa Smith

I started my service with Ting only a few days ago. I received an email today saying my card was charged $44 roughly (which is the price of the plan I had selected plus taxes), for my billing period of Jan 25 -Jan 25. Did I read something wrong or miss something somewhere? Does Ting require you to pay a full month and then credit you later for what wasn't used for the month? Otherwise I'm pretty annoyed to say the least that I'm being charged a full months service for one day of a billing period.

January 28, 2013 11:34
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Trevor Talbot

The first "billing period" shown will be the day you signed up, so that date range is actually right. What happens is that you're charged the $6 per-device fee up front, plus whatever your plan choices are. Next month, you'll be charged or credited based on your actual usage (for a billing period of "Jan 25 - Feb 24"), and it will repeat the up-front charges for the next month.

It might help to think of the plan choice as determining how much credit to load into your account a month ahead of time.

Either way, the date ranges will make more sense from here on out. You are't being charged a full month's service for only a day, despite the way it reads the first time.

January 28, 2013 11:48
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Bruce Osborne
Ting Army

Melissa,

Many if us set our plan to XS (0 usage). Then, we pay $6 per device in advance and are billed for our previous month's usage. That is closer to what you expected. You can change your plan at any time by using the Ting dashboard.

January 28, 2013 11:55
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Melissa Smith

Ok, that does make more sense. Thanks so much!

January 28, 2013 12:14
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Kenton Mast

Don't know if i read my bill right, but i was over in all the categories, and it looks like I was billed for my selected plan, plus the full price of the next plan for minutes and data, and my plan plus the difference on messages. is that the norm? Its the first month we were regularly using the phones, so it might just be something I read wrong that will smooth out in the next bill.

January 28, 2013 14:26
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Trevor Talbot

It might be normal, depending on whether I understood what you were saying correctly. Let's say you selected S for all categories as your plan. Your bill this time should have been the $6 per-device fee for next month, plus $9 (S-S-S) for next month as your plan, plus taxes. Since you went over what you paid for (S-S-S) on the previous bill last month, you should also be charged for the difference on this bill. E.g. if you went up to M in minutes, then there should be an additional $6 charge on this bill (difference from S to M), and similar for the other categories.

You may want to give Ting a call so you can both go over your actual bill in detail with real numbers. I haven't personally had this scenario happen, so I don't know exactly what the line items look like -- this is just what you should be charged in the abstract.

January 28, 2013 15:59
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Rob Lake
Ting

It sounds like you've got it Kenton.

On each bill, your plans will be adjusted based on the difference between your actual usage and the plans you'd paid in advance for the previous month.

If you selected a plan larger than the one you fell into, you'll receive a credit; if you went over your plan, you'll be charged the difference between the two plans.

In addition to that, you're going to see your plan charges going ahead for the upcoming month, as well as a $6 fee for each active device.

So while your usage may fluctuate from one month to the next, this arrangement of how we bill (plans adjusted, plans going forward, and device fees) will remain consistent.

January 28, 2013 16:23
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Kenton Mast

Thanks, sounds great.

January 28, 2013 19:26
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Kenton Mast

Yea that's what happened. We used a few messages the month before, so I paid the base fee for that, but didn't use any minutes or data till the next month. Thanks!

January 28, 2013 19:30
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Shawn Morgan

Small note before I get to my question..

It seems like the screenshot was never updated after it was pointed out that in the sample bill the person was bumped up to M from S after only using .49mb. Just wanted to mention that incase it slipped through the cracks.

 

I'm considering moving to Ting and I have a question about how things are billed. I'm planning on going with S S M if/when I sign up and I'm wondering if I used 110 minutes, going 10 over my S plan, would I be charged the full M price or just S plus the minutes I went over? Or how would that work exactly?

 

I'm really interested in Ting and the companies way of doing business, but before I make the leap to Ting I want to have a very clear understanding of how billing would work and just what I would be paying if I went over whatever plan I picked.

February 01, 2013 22:56
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Mike Beeson

Shawn, you get 5% over at no extra charge. If you go over that 5% then you will fall into the next "bucket."  I have never really understood why people don't just select xs in each category.  I don't see any downside.     

February 01, 2013 23:30
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Trevor Talbot

@Shawn: You would be charged the full M price. It would show up on your bill as an extra charge for the price difference between S and M, since you will have already paid the S in advance due to choosing it as your plan.

Final cost is always based on bucket you fall into, there aren't any partial charges.

February 02, 2013 02:21
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Shawn Morgan

@Mike

Thanks for the info. Now, as to why I wouldn't just go XS? I can't see a downside in terms of any financial gain in as far as penalties and such, since Ting doesn't do that. But for me it's more of a financial tool to help me budget my month easier. It lets me lock in a set amount of cash from my limited budget for my cell and ensures that said cash wont get sucked into some other bill that might pop up that month (or the next month.. whatever lol).

@Trevor

Thank you for helping me understand things more clearly. I Figured that was the case, but I wanted to be absolutely sure.

Also, I didn't see anything about it in my searching, but there isn't a way to totally disable a service (such as data for instance) while still using the others, is there?

February 02, 2013 03:44
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Bruce Osborne
Ting Army

Ting's plans are very flexible.

Ting support mentioned there was one customer that selected XXL for all plans because they like getting a credit each month.

I agree about selecting XS, though. That's what I do.

February 02, 2013 06:07
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Mike Beeson
@shawn, I understand about you're budgeting. As for turning off services, you can do that easily through the control panel/devices.
February 02, 2013 08:28
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Mike Beeson

@Shawn, I should mention 2 other ways to turn off data. You can go into your phone / settings / mobile networks and turn it off.  A simpler way is to down load a free app (I use a widget called DataSwitch)  It puts a widget on your screen so you can easily turn data on and off when needed.  I usually have mine off and use wi-fi however if I'm out and need to check email etc, I can turn it on without going through the extra clicks in settings.  

February 02, 2013 08:48
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Shawn Morgan

@Bruce

Thanks for the response. I think I might actually go XS for my first month since it would mean less out of pocket right away, especially considering I'm going to need to buy a new/refurb phone when I switch. At-least that's if it would actually work out that way... going all XS for my first month so I only pay for the phone and device charge and just get billed the following month for the bumped up services? No idea if Ting requires you to have something other than XS for your first month or not.

@Mike

The main reason I asked the question was because I will probably be adding someone else onto my plan and I wanted to know if I could disable certain services if needed/desired. I will probably want to disable data since 1) She's a teenager 2) She really doesn't need it since she will have access to wifi most of the time, and 3) It's the one service that can easily get rung sky high in just a few hours and cost a ton of cash.

Oh, and thank you for your response, it was very helpful =)

February 02, 2013 12:19
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Trevor Talbot

You can start with XS, that's what I've done since day 1 for similar reasons. Here's a screenshot of the device settings page.

February 02, 2013 13:29
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Shawn Morgan

@Trevor

Ah, nice! Thanks =)

February 02, 2013 13:37
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Shawn Morgan

@The Ting Gang

Just wanted to say that so far I'm VERY impressed with what I'm seeing, and I'm not even a customer yet! But that'll change as soon as you guys get the LG Optimus S back in stock.

The idea to allow comments on your help files, and to be actually ACTIVE in the discussions (oh and behaving like an actual person and providing REAL non-copy and paste responses) has been a great help to me, and from what I can tell, many others as well. It's that kind of personal interaction that has really intrigued me about Ting and actually made me excited about becoming a customer in the near future. Even though I have not yet interacted with any actual TingTang (Yes, that's my new nickname for you guys! Well... I think it is... ermm... ok nevermind, I'll never use it again!) Employee, I'm still impressed at the community that's seemed to have sprung up here.

Keep it up and I can't see this company not growing and becoming extremely popular.

February 02, 2013 13:53
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Michael Whitman
Ting

@Shawn Now you have officially interacted with us here at Ting and a real rep without any set copy / paste answers!

Thanks for the Kudos, and we'll love to have you aboard! Just as a heads up there are some used one's available if you're interested that can be found under the devices section of Ting and clicking on the Used marketplace (https://ting.com/glyde/devices). Hope this helps!

February 02, 2013 14:17
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Shawn Morgan

@Mike Whitman

You are very welcome.

I did check out the used marketplace, but it's prices were not as attractive as what you guys were selling the refurb LG Optimus S for. No idea if/when you get it back in stock that it'll be the same price or not, but I'm still shopping around. One question though. Lets say I bought a Sprint phone (one of the models listed as supported) from amazon or another retailer (News/used/refurb), could I use that on Ting? And if so would there be any extra hurdles I might have to jump that I wouldn't have to had I bought it from you guys?

February 02, 2013 18:12
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Bruce Osborne
Ting Army

@Shawn,

Following Mike's link. I see an Optimus S for $64. I would be surprised to find them much cheaper than that.

February 02, 2013 18:45
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Shawn Morgan

@Bruce

About 4 days ago I found some used on amazon for about $48, and when Ting had them in stock they were about $58 I believe. So I can find cheaper prices, it's just a matter of knowing if I would be able to use the phone or not on Ting.

February 02, 2013 19:46
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Rob Lake
Ting

@Shawn

So long as it's an inactive Sprint®* Optimus S with a clean ESN, it'll be good to go.

*Sprint is a trademark of Sprint.

February 03, 2013 17:26
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Shawn Morgan

@Rob

Thank you. That info should help me choose the right phone, and price, for me.

February 03, 2013 18:23
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Michael Hartzheim

You guys may want to make it clear somewhere that the $6 line fee is charged the day you sign up, and is not truly part of the monthly billing cycle. I signed up on Feb. 1st and was billed today (Feb. 4th) for the $6 line fee + taxes (total of $6.85). The billing period was shown as Feb. 1st - Feb. 1st, 2013. I wasn't expecting a bill until the end of the month where it has usage cost + line fee + taxes.

I called support and they told me this is how it's supposed to work and that the $6 is "like a membership fee" where you pay when you join. This isn't really "being transparent" about billing.

February 04, 2013 09:47
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Mike Beeson

@Michael, I think I may be able to explain this. Did you select "XS" in each category? See this quote on the "Plans" page:

"Select your plans based on how many minutes, text messages and megabytes you think you will use. That's what we bill you. Next month you will be credited or charged the difference based on your actual usage. Watch a video to see how it works."

I believe Ting charges you in advance each month, then they will credit you or bill you for your actual usage for that month.  If you had selected "M" for example, you would have been charged more than the $6.

February 04, 2013 11:52
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Michael Hartzheim

Yeah, I selected XS in everything. That makes more sense. I think I knew they charge in advance, I just didn't consider that here.

Thanks for the clarification!

February 04, 2013 12:02
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Michael Hartzheim

PS - The rep I spoke to on the phone, don't recall the name, probably should have been able to explain that as well.

February 04, 2013 12:04
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Mike Beeson

@Michael, you are welcome.   I do see it can be a bit confusing.  Perhaps if Ting said, "... That's what we bill you in advance (or, initially, up front etc.). Next month you will be credited or charged the difference based on your actual usage."

 

"... should have been able to explain that as well."    -      Hey, maybe Ting will hire me  :) 

February 04, 2013 13:15
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Shawn Morgan

@Michael and Mike

I agree, It is a bit confusing since they say they will bill you, yet they will charge you right away. It's one of the reasons I started posting in this comments, to get clarification. I think it helps to think of Ting as an extremely flexible and affordable prepaid service.. at-least it helps me lol

Also, I think Ting is doing a very good job at being transparent. I just think they need our help to flesh out the explanations for some of their services to make it easier understood by all. I doubt the confusions were intentional or that Ting doesn't want its Customers to know exactly what's going on and what they will be billed.

February 04, 2013 13:57
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Michael Hartzheim

Absolutely agree with you Shawn. I didn't mean to imply any deceit... it just didn't appear transparent when we're mostly coming from post-paid contract providers to be charged up front what *appeared* to be only a device fee. If I had selected anything other than XS packages, I doubt there would have been any confusion at all on my part.

February 04, 2013 14:00
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Rob Lake
Ting

I agree there's room to make how you'll be billed immediately after activation clearer than it currently is. I've passed all of this along, and hopefully it'll be changed in a future release.

I hope it goes without saying, but as Shawn said, any confusion around this has been completely unintentional. 

February 04, 2013 15:14
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Rob Lake
Ting

Hey all.

I wanted to give everyone an update and let you know that we're planning to have more info added about this right away. By next month, we'll making it much clearer to our new customer that we'll be billing their credit card immediately after activating.

Thanks so much for bringing this up and helping us get this done!

February 05, 2013 21:41
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Shawn Morgan

@Rob

This is why I'm impressed with Ting. You guys and gals actually pay attention to customer feedback and, shockingly enough, let us know about it.

February 06, 2013 03:15
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Thomas Boyko

I have tried two separate cards, with both saying they were not approved, yet I can see the $1.00 auth being charged to them successfully when I look at the online transaction history for the cards. 

This is frustrating because I have already started the process of porting my number over, meaning my service with Sprint has been terminated, and am worried that this failure to process two different perfectly good cards (One Visa, one MC, two different banks) will prevent me from activating my phone. 

April 03, 2013 03:26
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Thomas Boyko

To be clear, I started the porting process through the Ting website. 

April 03, 2013 03:32
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Andrew Costen
Ting

Thomas, I see a credit card on file on your account, but if you're trying to update it and are still having trouble, please give us a call.

April 03, 2013 12:29
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Brian Carr

Hi, everyone -

I've got a Samsung Array. It's not a smartphone, and I don't think it's practical to use for accessing Ting's site. Is there a way I a way to check usage by phone?

Thanks!

June 02, 2013 21:02
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Brennan Valenzuela
Ting

Hi Brian, we have a "Macgyver-like" solution for you, you can use alerts to monitor your usage. For example, you can set up alerts to be sent via text when you hit 100MB, 200MB, 300MB of data usage and so on. The same concept can be applied to text messaging and minutes.

June 03, 2013 12:49
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Phillip Mills

I already have an open ticket on this, but wanted to put it out on the forum to see if anyone else is having issues.

 

>>> I have not received an emailed account statement/bill since 05 June 2013 (billing period 01-31 May).

 

I've received plenty of other email from Ting (device notices, change to the plan structure, etc) but no bills - I'm short TWO by this point.

One of my friends with a Ting account reports the same issue - the last bill he got in his email was back in mid-June.

 

Is anyone else not receiving their emailed account statement?

 

(yes, I've checked SPAM and Trash).

August 08, 2013 15:52
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Vicki Malesza

I just switched to Ting from Sprint and completed my first month.  I got an email bill from Sprint for the exact same time frame as my Ting bill.  Am I being double billed or should I ignore the Sprint email? 

August 08, 2013 16:51
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Sam Coulombe
Ting

@Philip, I see you and Renny are working on this for you.

@Vicki, That email is probably your last Sprint®* bill. After this you shouldn't be contacted by Sprint®* anymore, but I would check with them to be sure.

*Sprint is a trademark or Sprint.

 

August 08, 2013 20:39
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SW Chang

@Phillip, I started my Ting account in mid-May, 2013...and I've never received any email statement/bill from Ting -- I didn't know I was supposed to get one. I've been checking in with my online account and trying to decipher what's what. But I would prefer to get a regular old monthly statement/bill for record-keeping purpose.

August 08, 2013 20:50
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Sam Coulombe
Ting

Hey there, We don't send out bills or statements. When your billing cycle closes we send you a notice that we collected (or couldn't collect) funds for your bill. If you would like to see a statement you can log into your Ting account and click on the Bills option. All your previous bills any phone purchases and credits will all be listed there. 

August 09, 2013 14:23
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Phillip Mills

Sam: "Hey there, We don't send out bills or statements. When your billing cycle closes we send you a notice that we collected (or couldn't collect) funds for your bill. If you would like to see a statement you can log into your Ting account and click on the Bills option. All your previous bills any phone purchases and credits will all be listed there."

 

That's news to me.  Was that a policy change that got changed recently ('cause I've got a couple months of statements and then silence since June)?  If so, was it, you know, ever communicated to your customers (or your tech support staff, for that matter - none of them have any idea that you don't send out emailed statements and are blaming it on a fluke in the billing email system)?

 

I've also not seen a notice about "collected (or couldn't collect) funds for your bill" for the last two months, either, in case that's just playing games with the meaning of "statement".

August 09, 2013 15:18
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Sam Coulombe
Ting

Hey there Phillip, you should still be getting a notice when your billing cycle ends. I will take a look at this with Renny and hopefully get everything sorted for you. 

August 11, 2013 13:13
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Eric Reed

Hellooo...My first month just ended and now the dashboard says "your current billing cycle ends in 31 days," but the usage did not reset.  Am I good to start fresh?  I'm right up against the data bucket and I don't want to go over.

Thanks!

August 13, 2013 09:25
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Aaron Burgman

Eric, my experience has been that on the last day of a billing cycle, and/or the first day of the next, the usage numbers and bill info on the dashboard site are not necessarily all caught up with reality. Check again later in the day, and tomorrow, and I wouldn't worry unless it still looks wrong at that point. 

August 13, 2013 09:52