Instant Answers/Community Forums/Discussion

Texts arriving with wrong timestamp

Aaron Koop
posted this on August 12, 2012 16:18

Every once in a while, on my Samsung Transform Ultra, I will receive a new text message, but the timestamp on the text message is wrong.  Usually the timestamp is some random time several hours into the future.  So when I respond to the text message, my response is not listed after the initially received message.  This sometimes makes it confusing to follow a conversation because the messages are all listed out of order.  It has also resulted in me not noticing a received message because the person sending me texts sent 2 messages.  One text arrived with the correct timestamp and the other arrived with a timestamp in the past.  So I saw the message with the correct timestamp, but didn't notice the text that was thrown into the conversation several hours in the past.

Does anyone else have this problem or know how to fix it?

 

Comments

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Keith Reiter
Ting Army

I have had this issue lately.  It's my understanding that it may be related to roaming.  I am roaming al lot where I am at now and the messages are all messed up.  The phone is probably giving the local time for whomever is texting you rather than translating it to local time.  I have not found a good solution yet.  Hope that helps.

August 12, 2012 21:06
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Aaron Koop

It may be related to roaming.  I have probably been roaming when I've had this problem, now that I think about it.  But I don't think it has to do with the timezone because everyone that has been texting me has been in the same timezone as me.  But thanks for the info.

August 12, 2012 21:29
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Keith Reiter
Ting Army

*COULD* be that texts are sent GMT and normally get translated but dont when roaming.  I don't know.  I can tell you that it never happened for 8 months then I moved to an area that im roaming 99% and it's happening a LOT.

August 12, 2012 21:36
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Ben Lucier
Ting

Hey folks,

It sounds like you're on the right track about the problem. If somebody would care to send in a help request with some more detail (maybe a screenshot of the out of order texts?) we can dig into it further and get a firm answer on this.

Note: We'll probably do that anyway... but additional data is helpful.

-Ben

August 15, 2012 09:19
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Keith Reiter
Ting Army

Screenshot won't really help.  The mesages are aout o order because the timestamp is wrong.  The are correct on the screen based off the wrong timestamp.  Other than the conversation being confusing it will look right.

August 15, 2012 09:24
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Ben Lucier
Ting

Right. Understood. Thanks Keith.

August 15, 2012 09:30
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Aaron Koop

I agree with Keith, no need for a screenshot.  Usually the message is time stamped several hours into the future (not minutes).  I have NOT noticed it being the WRONG hours, but the RIGHT minutes (eg. time stamped at 7:36 when the current time is 3:36) which could suggest a timezone error.  Again, I have NOT noticed that.  It seems both the hour and minutes are different (eg. time stamped at 7:36 when the current time is 2:17).  But I'd have to wait for it to occur again to confirm.  It hasn't happened in a few days, but I estimate that I have received about 10 texts with this problem for my 1 month with this phone.  Note that I actually got a replacement phone (for another problem with it) and both phones have shown this problem.

August 15, 2012 17:25
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Aaron Koop

This is happening a lot more to me lately.  I was at my phone when I received once such text today.  It was received at 1:03 and it told me it was received at 5:08.  So again, both hours and minutes are different.

Please help because this makes it very difficult to follow a conversation because when I text back and forth with someone not all of their texts have this problem so they are all out of order on my screen.  Note, I have never had a problem with my own texts getting the wrong timestamp on my phone.  My texts are always correct.

August 20, 2012 17:41
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Andrew Costen
Ting

Hi Aaron. How often would you say this happens? SMS timestamps can be off by a bit, which could cause what you're seeing. If it's happening often, we should investigate.

Since there's some sensitive details around troubleshooting this type of event, it probably doesn't make sense to work through this in the forums so I've opened a help request with some follow-up questions for you so we can investigate further.

Once you reply with some more detail, I'll do some further investigation so we can figure out what's happening here.

Thanks.

Andrew

August 23, 2012 13:19
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Jeffrey Heck

I have the same problem where the timestamp is an hour ahead when I receive a text on my Samsung Transform Ultra (refurb). It's been 4 months, so any progress?

The one workaround that I tried  - and it works -  is to install a 3rd party SMS app. I'm now using Go SMS Pro.

December 13, 2012 15:21
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Andrew Costen
Ting

Since this doesn't happen for most of our users, we need to investigate each case individually. We'd need recent examples (within 24 hours preferably), as well as to know if you were roaming at the time. Anybody who is having this issue should give us a call or email so we can dig into it for you.

December 13, 2012 15:50
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Aaron Koop

I do continue to have this problem as well.  I can verify that it actually ONLY happens when I am in a certain location (my work building) where I do NOT get good cell reception.  Throughout the whole work day my phone jumps from 1 or 2 bars, to roaming with 1 or 2 bars, to no connection.  So I cannot say for sure if I am roaming or not, but that does seem likely.  When I am at this location I sometimes get texts just fine (with the right time stamp).  It's about 50/50.

December 13, 2012 17:38
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Vincent Giovannone

My wife is having a time problem on her phone, which could be related.  The short version is that ever since the time change, sometimes her phone (conquer 4G) jumps to what looks like GMT time.  If she happens to send me a text during that time, it arrives with a nutso timestamp five or six hours in advance.

 

 ...but it seems to be related somehow to the exact cell tower she's associated to.  When we're in the same place, sometimes her phone will jump to GMT time, while my phone (galaxy s3) never does, even though we should be on the same towers since we're sitting right next to each other.  Only thing I can figure that's different is that I'm LTE and she isn't (we're in an LTE area).

If it had any rhyme or reason, or was even vaguely reproduce-able, then I'd open a ticket on it.  But since it's effectively random, haven't bothered until it starts acting in a more deterministic manner. 

December 14, 2012 14:42
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Rob Lake
Ting

Aaron, it sounds like Jeffrey had better luck once switching to a different SMS client, so you may find the situation improves with Go SMS or another option.

Vincent, you could be right about LTE being the difference between what you're seeing and what your wife is, and I'd ask you to have us open a help request for you if you decide it's time once and for all to see about getting this resolved.

December 16, 2012 17:07