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Answered

How can I keep my phone number?

Matthew Ingalls
asked this on August 20, 2012, 16:49

I just got my phones in the mail and I'm hoping we can keep our current phone numbers.  Do I cancel my current phones before or after I activate the Kyocera Brio's I got in order to ensure that we can keep our numbers?  Any idea how to go about it? Thanks!

 

 

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Michael Roberts
Check Answer

Don't cancel your old phones.  As part of the registration process, Ting will ask if you want a new number or port a number.  Once the number is ported, your old company automatically cancels your account with them.

August 20, 2012, 17:41
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Ryan Newton
Ting Army

The old carrier "should" automatically cancel the account, but that often doesn't happen. Just be sure that once the numbers have been transferred and are working with Ting, that you make a call to the old carrier and discontinue the account with them.

August 21, 2012, 10:21
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Robert Greenwald

hi - I want to cancel before the new billing cycle begins. Do I really have to wait to get the ting phone in hand or can something be done to start the process so that I can cancel the old plan?

 

thx

November 14, 2012, 23:18
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Andrew Costen
Ting
Check Answer

Robert, at the very least, you'd need to know the serial number (ESN) of the Ting phone to initiate the port of a number over to Ting. Keep in mind that if you initiate a port with the correct ESN and it completes while the phone is still being delivered, you're not going to be able to receive calls until you actually get the phone.

November 15, 2012, 12:47
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Robert Greenwald

Thx for the clarification. fyi, I called t-mobile and they will not prorate the monthly bill, but luckily, I should have my ting phone in time before the next tmo billing cycle begins!

November 15, 2012, 21:02
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Song Zhao

If I'm a Sprint customer and want to transfer my active Sprint phone to Ting, it won't work automatically, right? I can't keep my number and transfer it to Ting.

January 6, 2015, 02:41
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Bruce Osborne
Ting Army

Call or email Ting support for help. I believe they have a method, but I am not sure if you can do it all yourself.

January 6, 2015, 10:25
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Wendy K
Ting Help Center
Check Answer

Hi Song, you can transfer your phone (if it is one of our supported devices) and number to Ting.  Please follow the instructions to Bring Your Own Device.  If you need any help, please give us a call or start an online chat.

January 7, 2015, 10:36