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roaming question - Verizon

Mike Beeson
posted this on August 31, 2012 12:31

As I understand by reading Ting's discussions, their phones can switch over to Verizon towers if needed.  I was reading a thread on the Sprint's website. A customer committed that they had Verizon and had good signal strength in their house and outside. They switched to Sprint and had no coverage.  

Does the Sprint system also roam on Verizon towers or is that something special with Ting?  If so, why would this customer have a problem?  (I know there may be other facts needed to answer the issue)

I have tried to find a decent website to get information on local cell towers. Most of the websites seem out of date or have wrong information.  Anyone have a website you could suggest?

 

Comments

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Andrew Costen
Ting

Ting uses a different set of roaming partners than Sprint does. This means that if Sprint gets less reception while roaming in a particular area, it isn't necessarily indicative that Ting's roaming reception will be the same in that area.

August 31, 2012 13:27
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Sheldon Brabrook

So will a Ting phone voice roam to Verizon?  One place I visit a couple of time a year is only a Verizon area, my ATT phone becomes a brick.  Would my ting phone roam there for voice calls?

August 31, 2012 13:55
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Andrew Costen
Ting

It looks as though we're not using the entire Verizon network for roaming, just certain parts of it. The best way to be sure we cover a certain area for roaming is to check out our coverage map at http://ting.com/coverage on our website. If it tells you that you'll get voice coverage but not data, you'll know you'll be on one of our roaming partners.

August 31, 2012 15:42
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Bill R

I hadn't realized that roaming to Verizon isn't universal for Ting. That's unfortunate - I felt so much better when I thought that I could rely on Voice/SMS wherever Verizon had native coverage. I now need to put some caveats on my sales Ting pitch to people :(

August 31, 2012 16:21
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James Cummings

I have this same question. Andrew, when you say your not using the entire VZ network does it mean you are using the VZ prepaid coverage map? That is what Straight Talk does and given what I have seen on your map it appears that is what is happening.

May 13, 2013 16:22
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Andrew Costen
Ting

Good question James. I don't have the answer for that, but it is very possible. All I can say for certain is that we've got certain areas that we've been given access to.

May 15, 2013 19:21
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James Cummings

Not to be a pain, but if you have to say that I guess you are. Anyway, It is hard to understand how Ting wouldn't have the information as to who their roaming partners are and especially their biggest partner. This would be helpful to know. I have been very happy with Ting and have recommended it to lots of folks both online and personally, A question asked that I am unable to answer is how much of Verizon's voice network does Ting provide access to.

Is there a particular reason that this information isn't available?

May 15, 2013 19:48
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Andrew Costen
Ting

If someone is curious about our roaming coverage, we recommend directing them to our coverage map (at: http://ting.com/coverage). Any areas that have voice but no data coverage (you'll need to check and uncheck the voice and data checkboxes to see for sure), you'll know you're on one of our roaming partners. Anywhere that actually has data coverage is the Sprint network itself. That's all the info we have available to give out right now.

May 16, 2013 16:53
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Richard Reynolds

I made the decision to purchase a Ting phone after checking the coverage map.  The map indicated that voice would be roaming and there would be no data coverage.  While filling out the order form for the phone a bright red warning appeared at the top indicating that there would be no data coverage and no voice coverage at my address.  I canceled the request, unsure if I would have voice coverage at all.  I then applied for another wireless service that uses the sprint network with what appears to be an identical coverage map.  That request reported voice coverage.  Coverage area for Ting is confusing in my location. 

November 09, 2013 18:24
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Sam Coulombe
Ting

Hey there Richard, we would love to clarify our coverage for you! Follow up with Jessica or submit a new request with your address and one of our team members will look into it for you. 

November 09, 2013 19:14