Instant Answers/Community Forums/Discussion

Picture messaging on your LG Optimus Elite

Andrew Costen
posted this on September 12, 2012, 14:05

We recently sent an email out to our LG Optimus Elite owners who have enabled MMS on their accounts and thought we should post it here as well:

A little while ago, you purchased an LG Optimus Elite phone from Ting and enabled the MMS functionality in your account.


You may have noticed that sending picture messages is problematic on your device and we wanted you to know that it's not you, it's us. 

Or rather, it's a firmware problem on the Optimus Elite. 

We're working on getting a fix as quickly as possible, but since it could be some time before we have it in place, we wanted to give you a heads up to let you know. We know what it's like to struggle with something by yourself and we hate to think we may have caused you any grief.

Although we don't have an estimated fix date for the problem, we do promise to follow up as soon as this issue has been corrected.

Sincerely,
The Ting customer service team.


=== UPDATE (OCT 10)===

Hi folks,

We're pleased to announce that LG has identified the problem and fixed it (in the lab). We expect to have the permanent fix rolled out across the network (and on to your phones) by the end of this month.

Sorry for the inconvenience,
-Ben 

=== UPDATE (NOV 6)===

An update has been pushed out as of October 25th that should resolve the MMS issue, but some people may still need to reprogram the MMSC URL in their Optimus Elite handset.

There may be slight differences from one phone to the next in terms of how the steps read, and without question, every device is going to have a unique MSL (Master Service Lock), but other than that, the instructions apply to pretty well everybody.

1 - Open up the phone's keypad as though you are about to dial a number 
2 - Enter # # 3282 # 
3 - Select MMSC 
4 - Select Edit 
5 - Enter your MSL
6 - Select Set URL 
7 - Enter http://mms.plspictures.com 
8 - Select Ok

Then simply send an MMS to activate.

If you don't know your MSL already, please contact Customer Support and we'll be happy to provide it to you.

Cheers.

Andrew

 

Comments

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Joseph Snider

Its not only sending but receiving as well.

September 13, 2012, 17:12
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Andrew Costen
Ting

I just double-checked, and yes, it is now looking like there's an issue with receiving MMS messages on the LG Optimus Elite as well as sending.

September 14, 2012, 13:06
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Scott Pollack

So, I followed the procedure in https://help.ting.com/entries/21385067-mms-and-custom-roming-the-lg-optimus-s (I have an LG Optimius Elite) and I was able to receive a previously un-downloadable picture attachment (previously I saw a "Download" button and the phone would respond that the message had expired or was unavailable).  However, I still can't send MMS messages, says "Message Expired or Not Available" and it sits in my outbox waiting to get sent.  I would say this is semi-consistent with the problem being a firmware issue.... I wonder if there's not just a handshake mismatch on the remote end -- do we know if formal Sprint users have problems sending MMS on LGOE devices?  

September 17, 2012, 23:57
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Andrew Costen
Ting

Scott,

The results you experienced with sending are to be expected with the issue on the Optimus Elite at the moment.

Also, I cant say with certainty whether it's happening to formal Sprint®* users at this point or not. I do know they're working on a fix though.

*Sprint is a trademark of Sprint.

September 18, 2012, 14:41
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Joseph Snider

I have not seen much of anything related to this on any Sprint contract forums so lets hope its given a priority and not put on the backburner due to being a MNVO. My issues started around the first of Sept. So its going on near a month now.

September 18, 2012, 17:08
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Mike Beeson

That figures, I just ordered one.  :)    Did it work before and then just stopped?   Does the picture sending still work with Google Voice?

September 19, 2012, 00:56
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Andrew Costen
Ting

Mike,

It's been an issue with the Optimus Elite since we launched it on Ting.

September 19, 2012, 14:18
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Breana Miller

At a point, I was able to both send and receive picture messages, but I was sent another Optimus Elite because the first phone kept rebooting itself at random points in time. Now I wish that I had kept the first one because I could send MMS while the newer phone cannot.

September 19, 2012, 17:52
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Mike Beeson

Back to my second question, does this also apply to using Google Voice to send a picture?   I read somewhere that GV sends the picture via email when texting?  Can someone explain how that works?  Does the text comes through an a text and then the picture goes to your inbox for email?  Sorry to muddle this thread but I am curious since I haven't used the Ting service yet but have one of these phones arriving tomorrow.  It might have been good if a comment about this issue had been posted on the devices page.  I have faith that this is a temporary issue and Ting is working on it but it does give me pause when I read  "Although we don't have an estimated fix date for the problem..."

September 20, 2012, 00:45
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Mike Beeson

OK, just ran across this over at Google:  http://googlevoiceblog.blogspot.com/2011/10/first-steps-towards-mms-support.html

I guess when you send or receive a mms through GV it goes to the email inbox?  Maybe I'm not understanding this.  That would seem pretty clunky for texting.  Regular texting would go to a GV text inbox and that works normally on this phone? 

September 20, 2012, 01:03
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Mike Beeson

Sorry for the multiple posts, wish we could edit.   After more reading at GV and here, I assume that GV does not currently support mms messages other than with Sprint?  Sorry about mixing topics.

September 20, 2012, 01:26
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Joseph Snider

While this seems like a easy fix of editing the profile that controls MMS and either pushing out the update to the phone or doing it manually from the phone via a profile update.. What if this doesnt get fixed?

I am also curious who is responsible for fixing this? Ting, Sprint or LG?

September 20, 2012, 03:26
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Andrew Costen
Ting

We're working to get this resolved as quickly as possible.

September 20, 2012, 14:19
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Mike Beeson

Just wanted to chime in with this.  I just got the LG O Elite. Mine can receive a "mms" message but it sends the picture to a website:  http:/www.plspictures.com for viewing.  However pictures don't seem to be sent from the LG OE (at least not to my "dumb" phone.  (I am on roam at home but have a wifi connection established)

September 23, 2012, 18:43
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Joseph Snider

It actually looks like the phone doesnt send the picture at all.. Doesnt matter the size of image it always takes only a few seconds then says "Sent" which is impossible if the image is over a few hundred K..  It never reaches the destination, I noticed this at the beginning of the month when some pics would not post to Facebook and I just thought it was the defective phone I had then.

 

September 24, 2012, 00:11
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Cory Beauchamp
I found this problem solved as long as I have data enabled or wi-fi on. Works every time.
September 27, 2012, 17:03
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Mike Beeson

Cory, is that sending and receiving?  Doesn't work for me with wi-fi on. Currently can't receive or send, earlier I could receive.

September 27, 2012, 22:05
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Cory Beauchamp
Yep I can receive and send as long as I use wifi or data.
September 27, 2012, 22:29
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Cory Beauchamp
My only problem with my Elite is it randomly shuts off and I need to pull the battery to restart it.
September 27, 2012, 22:31
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Joseph Snider

Mine had the same problem with shutting off.  Current one works fine, minus MMS..

My understanding:

If you have Mobile data on, you should be able to send/receive MMS.
If you have Mobile data on and WIFI on, you should be able to send/receive MMS.

Mobile data off = No MMS.
Mobile data off and WIFI on = No MMS.

Key is having mobile data on to have MMS work.


So Cory is saying that he can turn off mobile data and only use WIFI and MMS works? I would love to know the answer to this if I am wrong. But everything I have read says MMS must use the phones mobile data connection not WIFI. So even if WIFI is on, MMS uses Mobile data if its turned on otherwise no MMS.

 




September 28, 2012, 00:15
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Cory Beauchamp
Yes I can send mms over wi-fi only.
September 28, 2012, 06:18
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Andrew Costen
Ting

If your phone is shutting down randomly, I'd suggest giving us a call to troubleshoot that with you.

Regarding MMS, Cory, you're able to send picture messages on the Optimus Elite currently? If so, have you rooted or modded the phone, by any chance? And to clarify, does it work over 3G as well, or just wifi?

September 28, 2012, 14:36
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Cory Beauchamp

  I have not rooted my phone and I can send picture messages by either wifi or data-no probs.

September 28, 2012, 15:58
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Cory Beauchamp

ANd yes it works over both.

September 28, 2012, 15:59
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Joseph Snider

So you turn off Mobile data (Menu, Settings, Wireless and networks, Mobile Networks and you disable "Data Enabled") And you can do MMS with ONLY WIFI?

Just turning WIFI on does not totally disable Mobile data..

September 28, 2012, 16:37
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Cory Beauchamp

Yes-I never have data on unless I absolutely need to. I only pay the minimum for data and I work at a university where I have wi-fi pretty much wherever I go and have wifi at home. I All I use for the most part is WIFI but yes-I can also send MMS by data as I did this weekend from our family farm.

September 28, 2012, 17:07
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Andrew Costen
Ting

Interesting. My thought is that you must be on a different software version or something than the rest of our customers. I'd be curious about the version numbers in About Phone under Settings, as well as if there are software updates available for your phone (I'd also recommend against doing any updates until the fix is pushed out so you don't lose this ability). Would you be willing to check and post the various version numbers here?

September 29, 2012, 12:21
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Cory Beauchamp
Where do I need to look Andrew? I open my dashboard and see settings but when I open that it doesn't say anything that says About Phone. Do you have a link I can follow?
September 29, 2012, 13:41
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Andrew Costen
Ting

Sorry, I should have clarified that. I was referring to Settings on the phone itself (from the Menu button on the home screen).

September 29, 2012, 13:44
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Cory Beauchamp
Android version 2.3.7. Baseband version LS696ZV9-M8655L-AABBQMLYM-414005. Kernel version 2.6.35.11-perf. Software version LS696ZV9. Hardware version Rev. 1.1
September 29, 2012, 13:56
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Mike Beeson

That's the same info mine is showing.

September 29, 2012, 21:23
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Cory Beauchamp
Just posted 3 photos of the game today via wi-fi on Facebook.
September 30, 2012, 00:43
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Joseph Snider

I can post photos on facebook using WIFI as well when using the Facebook app.

Using 3G, I cannot send or receive MMS picture messages..

Your phone info is the same as mine as well.

This is sounding more like a config issue when our phones were activated/placed in Sprints system and not a firmware issue..

Should we be able to log into Sprint services? Or use Sprint ID?

September 30, 2012, 00:59
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Joseph Snider

Someone suggested entering ##DATA# using the dial pad, then editing the "MMSC" setting from the URL "http://mms.sprintpcs.com" to "http://mms.plspictures.com"

Provided you have the MSL to edit anything..

Has anyone tried this?

Cory, could you look at your setting and see which your phone is set at?

September 30, 2012, 02:07
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Ben Lucier
Ting

Hi Joseph,

The problem we're having is that the entered MMSC won't save in the Elite. You can change it, but it will just revert back. It's interesting that some people are reporting success when using WiFi to send MMS, we haven't heard of this.

It would be great if we could keep this thread focused on the MMS issue related specifically to the Optimus Elite. If you've rooted/hacked your device, please note that as well (it's helpful).

Sorry for the inconvenience folks, we had an update on this issue at the end of the week and there was still lots of testing going on in the lab. We've been pushing hard for a resolution on this as quickly as possible.

Thanks for your patience and all the great feedback.

September 30, 2012, 08:04
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Scott Pollack

Hi Joseph, I was able to save the MMSC setting, now when I select view it shows: http://mms.plspictures.com
Again, this allowed me to view an image that was attached to a previously sent MMS message.  However, sending a MMS message does not work with or without WiFi and with or without MobileData.  Instead the message is forever in the undelivered phase.

My phone info is the same as in Cory's September 29, 2012 13:56 post.

@Joseph, earlier you mentioned that your understanding was that MMS should work with MobileData turned on -- I don't have this behavior (doesn't work ever for me) -- does it work for you?

@Cory: AFAIK, posting pictures on Facebook is not MMS messaging.  Could you verify that you can actually send MMS messages using the Messaging app that came installed with your phone?  Using a third party app like Facebook's app is not MMS messaging.  When using the Messaging app it should say "Send MMS" after you have attached an image to a text message.

September 30, 2012, 10:50
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Cory Beauchamp
No I can send direct MMS photos and have multiple times to my wifewith my kids pics. It's not only a Facebook posting.
September 30, 2012, 10:52
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Cory Beauchamp
@Joseph what setting are you asking me to look at?
September 30, 2012, 11:46
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Joseph Snider

My phone say it sends MMS but it does not, nor does it receive. I just get a download failed or expired message.

@Cory

Enter ##DATA# using your dialer and select MMSC, select View and theres a URL there. What is it?

September 30, 2012, 12:49
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Cory Beauchamp
September 30, 2012, 12:54
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Joseph Snider

Mine is mms.sprintpcs.com..

What about under Multimedia? What are those settings?

September 30, 2012, 17:03
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Cory Beauchamp
rtsp.vog.sprintpcs.com
September 30, 2012, 17:13
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Cory Beauchamp
I recall I went thru a lot of phone calls to Ting when I first got this phone. They made me change that setting to the mms.plspictures.com setting.
September 30, 2012, 19:41
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Joseph Snider

I will be trying this change out if I can get my MSL so I can change it.

September 30, 2012, 21:53
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Rob Lake
Ting Help Center

Joseph, I just sent it on over to you.

Take care

October 1, 2012, 15:15
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Joseph Snider

After editing the MMSC URL from mms.sprintpcs.com to mms.plspictures.com I can now receive MMS messages but sending them fails and provides a message expired error where as before it acted as if sending worked but the message never reached the destination.

So half of MMS works now.




&Cory

Do you recall what else was changed on your phone?

October 1, 2012, 22:38
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Rebecca Cahill

Just got my phone today. Out of the box I am able to receive MMS messages but have the same problem as Joseph when it comes to sending. My MMSC URL was already set to mms.plspictures.com.

October 2, 2012, 20:02
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Rebecca Cahill

Clarification: I can view an image someone sends me, but I am unable to download the image to my phone. Trying to use the "download" link on the webpage fails, and so does tapping the image and choosing "save image."

October 9, 2012, 12:31
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Terry Russell

6 weeks since my initial complaint and a week, with no answer, since I put in an update request. I think it is time for more than an apology for us Elite owners.

October 9, 2012, 15:03
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Joseph Snider

It would be very nice if we dont get a fix soon that we get some type of trade-in or discount on another phone that does work..

October 9, 2012, 16:08
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Cory Beauchamp
That's the heck of it-I don't recall exactly what they had me change. Took about 3 days of calling to get it right.
October 9, 2012, 17:32
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Rebecca Cahill

I just downloaded Go Pro SMS from Google Play and it solved the problem of having to click on a link to view incoming MMS. Now the image just appears in my Go Pro SMS message thread. It also solved the saving problem I was having. I was also able to send an MMS from my phone to another smartphone on AT&T (it appeared as a link the receiver had to click to view). Sending MMS from my phone to a feature phone does not work- perhaps because it is in link format.

 

Cory, when you send an MMS does it appear as an image or a link to an image?

October 10, 2012, 17:06
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Cory Beauchamp
I am pretty sure it appears as an image-my wife would complain for sure otherwise! :) and she did send me a picture today that I had to click on a link to get but it definitely appears for me.
October 10, 2012, 17:32
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Ben Lucier
Ting

Hi folks,

We're pleased to announce that LG has identified the problem and fixed it (in the lab). We expect to have the permanent fix rolled out across the network (and on to your phones) by the end of this month.

Sorry for the inconvenience,
-Ben 

October 11, 2012, 09:52
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Cory Beauchamp

Good. I have been afraid to deal with the problem of my phone randomly shutting itself off since I have been able to do MMS and didn't want to lose that capability. No whopefully I can get that fixed as well.

October 11, 2012, 10:06
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Breana Miller
Cory, my Optimus Elite used to automatically reboot itself, which I thought was a sign of the phone being defective. I found it later after being debt a new phone from Ting that it was because of the secure WIFI connection that I am constantly on. I live on a college campus so this is the connection I always used. At home, I don't have the problem of the phone rebooting itself because I don't use a super secure WIFI connection, like at school. Do you might want to consider that when trying to find the problem on your phone.
October 11, 2012, 10:58
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Cory Beauchamp

  I am not sure what you consider a reboot. My phone will shut off and the only way to restart it is to pull the battery. Very frustrating butI don't want to do anything until the MMS problem is fixed because I appear to be one of a very few that has full MMS capabilities.

October 11, 2012, 11:40
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Joseph Snider
I was able to send a few mms messages today with no problems using 3g, has this issue been fixed without an update?
October 16, 2012, 15:31
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Andrew Costen
Ting

Not that I've heard of. I'd be curious if anybody else is able to.

October 17, 2012, 13:15
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Breana Miller
I am able to send some MMS, but when I try to send to Verizon customers, it will not go through.
October 17, 2012, 14:51
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Cory Beauchamp

I guess I was very lucky with the whole MMS deal.

October 17, 2012, 14:57
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Joseph Snider

I can both send and receive MMS now. Tested to Verizon, T-mobile and Virgin Mobile(Sprint).

Not sure if its something that LG or Sprint did but it works.

What I did change was this and it should have no effect on it working or not. So until I hear otherwise about them fixing it I will assume this as being coincidence:

I noticed in my calendar that the events showed a different time zone. My wife and I share google calendar events..  So I went into the calendar settings (Menu, More, Settings) and noticed  "Use home time zone" was unchecked. I checked it and changed it to the correct time zone, then I tried to send a MMS and it worked.

Again.. I dont see how this would have fixed it, so perhaps Lg/Sprint has fixed this issue now.

October 17, 2012, 15:18
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Cory Beauchamp
Nope Joseph-I don't think that is it as my "use home time zone" has always been unchecked and I have had MMS usage. Man this is a weird issue.
October 17, 2012, 18:15
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Cory Beauchamp
Nope Joseph-I don't think that is it as my "use home time zone" has always been unchecked and I have had MMS usage. Man this is a weird issue.
October 17, 2012, 18:15
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Joseph Snider

It is indeed weird but it works on my phone now for whatever reason. I have not seen an update show up unless it was transparent..

Current:

2.3.7

LS696ZV9-M8655L-AABBQMLYM-4140005

2.6.35.11-perf

ZV9.GWK74
LS696ZV9

Rev1.1

October 17, 2012, 21:24
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Ken Anderson

I am  unable to receive MMS.  It shows expired. Will an update automatically be sent to my LG Marquee?

October 27, 2012, 12:49
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Andrew Costen
Ting

Yes, you should get a notification as soon as the update is ready and available.

October 27, 2012, 12:55
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Joseph Snider

There was an update a day or so ago for the Elite, although my MMS magically started working BEFORE the update.

Looks like the update adds a few features.. Like a quick memo thing when you press both volume up/down at the same time.

Checked to make sure and my MMS works AFTER as well, I was worried it might break it.

October 27, 2012, 22:06
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Mike Beeson

Mine hasn't started working...  Nor does the memo thing work.  Did you update the firmware?  I haven't seen an update.

October 30, 2012, 00:21
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Joseph Snider

Settings:About Phone (Before update)

2.3.7

LS696ZV9-M8655L-AABBQMLYM-4140005

2.6.35.11-perf

ZV9.GWK74
LS696ZV9

Rev1.1

 

It is now:

2.3.7

LS696ZVF-M8655L-AABBQMLYM-414008

2.6.35.11-perf

ZVF.GWK74

LS696ZVF


so there was a update in the last week. You might want to manually check for it but my Elite popped up a notification saying an "Update" was ready.

As said my MMS magically started working BEFORE the update so the update had no effect on that for me.

October 30, 2012, 00:28
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Mike Beeson

@Joseph,

Thats weird, I just checked and my settings match your old ones.  I did a PRL and a Profile update but it said there were no firmware updates available,  And my LG software was up to date.  ???

October 30, 2012, 00:44
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Joseph Snider

http://community.sprint.com/baw/community/buzzaboutwireless/phones-...


Just found that.. It was released 10/25.

----------------------------------------------------------------------------

Version Release Date Description of Enhancement/Fix

---------------

-----------------

------------------------------------------------------------------------------------------------------------------------

LS696ZVF 10/25/2012

- NFC driver permissions update

- Support for downloadable Sprint Direct Connect Now client from the Google Play Store

- “QuickMemo” LG application

- Sprint Connections Optimizer

 

Discuss it here 

--------------- ------------------- ------------------------------------------------------------------------------------------------------------------------
   

- Initial Release

 

Important Notes:

- This software update includes a download step and an install step. 

- Download time over 4G or Wi-FI will take approximiately 10 minutes; download time over 3G will take approximately 20 minutes

- Install time will take from 5-10 minutes.

- During the install time, you will not be able to use your device
- Released in stages with 100% of devices having received the update within 10-21 days

 

Update your software

    1.  From the Home screen, press Menu

    2.  Scroll to and tap Settings  

    3.  Scroll to and tap Update Firmware

    4.  Your phone will check for updates

        -  If there is an update, follow the on-screen instructions to download and install it

        -  If your phone displays Your system is currently up to date, your phone is on the

           most current software version, or the update hasn't been pushed to your phone yet

          (See Important Notes above on the rollout schedule)  

 

Check the version on your phone

    1.  From the Home screen, press Menu

    2.  Scroll to and tap Settings

    3.  Scroll to and tap About phone

    4.  Scroll down to view the Sofware Version  

 

Note:  Comments are restricted on this blog.  Please post any comments under the thread for the specific

          software update.

October 30, 2012, 00:50
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Mike Beeson

Yes, I called Ting and they said that updates are sent out in batches of a few thousand instead of all at once to be sure there are no bugs.

October 30, 2012, 11:19
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Justin Baker

I got this update today but I tried to send and receive an MMS and it still doesn't appear to be working. Is this the solution or is there something else coming?

October 30, 2012, 20:41
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Joseph Snider

My Elite MMS started working BEFORE the update. But I have also changed my MMSC settings.

October 30, 2012, 22:33
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Andrew Costen
Ting

We haven't been told that this is the official update for the MMS issue for the Elite, it might just be another update that was in the works prior to this issue being discovered, but a good test will be to check if the MMS URL is accurate or not. If somebody would be willing to check this with me, let me know and I'll send you an email with the instructions (I'd post it here, but unless you know your phone's individual MSL it wouldn't help).

October 31, 2012, 12:23
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Riley Smith

I woke up yesterday to a notification on my phone that the update was ready. I hit the continue/okay/accept whatever button and put it down while I went through my morning routine. When I picked it back up there was an error saying it couldn't locate the update file and then I rebooted the phone. When I try to manually check for an update in the settings menu it says that none is available. Do I have to wait for the update waves to finish before I can do that? Is there another way for me to get it to download the update again?

November 1, 2012, 13:30
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Andrew Costen
Ting

It's possible the update completed anyway, I suppose (you can check to see if you're now on Version LS696ZVF to tell for sure). If not, you'll likely need to wait for it to cycle around back to you.

November 1, 2012, 14:20
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Riley Smith

I did check and I'm still on the previous version. I guess I'll wait. 

November 1, 2012, 14:54
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Cory Beauchamp

So I have had no problems with MMS since I fist got my phone. I did an update yesterday and last evening I got an expired message when I tried to send an MMS. I tried multiple times and quit. Then this morning I sent out the same pic- no problem. I've got a bad feeling about this. And I just checked my version- it is LS696ZVF.

November 1, 2012, 15:24
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Andrew Costen
Ting

Cory, you might need to check the MMSC URL to see if it's set to: http://mms.plspictures.com

Let me know if you need the instructions for that and I'll send you an email.

November 2, 2012, 12:45
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Justin Baker

Andrew could you send me that email as well. I was able to receive these messages before (as a link - not embedded) and that was the address, but I know I was sent a couple since the update and they show up with an "expired download"? Maybe the updates switched this?

November 2, 2012, 12:56
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Andrew Costen
Ting

That was my thought too Justin. Email sent.

November 2, 2012, 13:19
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Cory Beauchamp

Yes, my MMSC is set to plspictures.com. It has been working fine since that first initial hiccup.

November 2, 2012, 15:15
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Joseph Snider

Mine still works even after the update recently.

Even switched to the Marquee for a short bit until I got tired of charging it twice a day and today I called and got me Elite swapped back. MMS still works both ways.

November 3, 2012, 01:46
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Jody Chasen

I need help as well to check my MMSC URL,  However, I have no clue where to go to even find that. I've been reading these updates ever since I got my phone, and I still can't figure out where to find that spot to look to see what my thingy is set as. I did get the update on the 31st, but I am still not able to send or recieve pictures via text. I get that same error about being expired. and when I do try and send a picture, it doesn't say anything, it appears to be sent no problem, but no one ever gets the message. So please help me, but remember, you must give me very detailed step by step instructions on where to go to look for my mms or whatever on my phone. This is my fist smart phone ever...so I am very GREEN! Thanks.

November 4, 2012, 10:35
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Rob Lake
Ting Help Center

Hi Jody,

I just sent you an email with instructions on how to set this all up yourself. I hope I was clear enough :)

Because there clearly are others reading this thread, I figured I'd post the MMS programming steps here. There may be slight differences from one phone to the next in terms of how the steps read, and without question, every device is going to have a unique MSL (Master Service Lock), but other than that, the instructions apply to pretty well everybody.

1 - Open up the phone's keypad as though you are about to dial a number
2 - Enter #3282#
3 - Select MMSC
4 - Select Edit
5 - Enter *MSL*
6 - Select Set URL
7 - Enter http://mms.plspictures.com
8 - Select Ok

Then simply send an MMS to activate.

If any one sees this and they want to try it because they think it will help, just send us an email to help@ting,com or give us a call and we'll set you up with the MSL.

November 4, 2012, 17:56
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Mike Beeson

Rob,  I tried entering  #3282# - nothing happened. Are you suppose to do something else?  

November 4, 2012, 19:40
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Bruce Osborne
Ting Army

It looks like Rob typoed.

I believe you should type ##3282# You should then see a menu where you can select MMSC and follow Rob's other steps. I assume for Step 5 you need the MSL for your phone. Ting support can give you that if you do not already have it.

November 4, 2012, 20:31
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Joey Fascio
Ting

Thanks for the update Bruce. You're right. It should be # # 3282 #. For some reason if we don't put a space in between the two #'s then they become one. 

GIve that a try Mike. If it doesn't work, then give us a call directly. We'd be happy to help. 

1-855-846-4389

November 5, 2012, 17:41
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Justin Baker

The MMS is now resolved on my phone between the recent hardware update and changing my url back to plspictures. I updated both phones and was able to send and receive MMS between our phones and to others on Verizon and Sprint. Actually getting a picture now - not a link. Thanks for the help Ting!

November 5, 2012, 18:51
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Andrew Costen
Ting

Glad to hear it Justin. Anybody who is still having trouble, you may still need to reprogram the MMSC URL if the update didn't resolve it entirely. If you need to do so but you don't know your MSL already, please give us a call or email and we'll be happy to provide it to you.

November 6, 2012, 13:37
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Timothy Lancaster

My phone has tried two time already to install the update and it says it has installed the update but when i look at the phone info it still shows it is running the old version and not the current update. How can i get my phone to install the current update all the way through the process.

November 6, 2012, 14:21
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Andrew Costen
Ting

I'm presuming you haven't rooted the phone or installed any custom ROMs? If not, you might need to perform a factory reset on the phone and try again (keeping in mind this will erase anything you've already put on the phone). You'll need your phone's MSL (unlock code) to do so though, so give us a call or email to get that if you don't have it already.

November 7, 2012, 12:43
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Timothy Lancaster

My phone is rooted , does that mean i cant install the update due to it being rooted?

November 7, 2012, 12:48
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Ken Anderson

On my LG Marquee I have done the updates (firmware and software) software shows ls855zvc. I still get msg expired when attempting open a pic msg.  What do I need to do next?The steps referenced above do not seem to work on my phone.  Thanks!

November 7, 2012, 13:07
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Andrew Costen
Ting

Timothy: We're not blocking rooted phones from doing updates, but it's possible that something is causing the update to not be applied due to being rooted.

Ken: You know your MSL? If not, give us a call or email for the MSL (ask the agent you speak with for assistance with updating the MMSC URL as well if you like).

November 7, 2012, 13:12
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Ken Anderson

Ok, I just called in for assistance and was walked through steps to make changes.  It appears to be working just fine now. You all are awesome. Thanks so much!

November 7, 2012, 13:26
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Mike Beeson

After the update and the MMSC url change, mine seems to be working fine.

November 7, 2012, 15:33
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Andrew Costen
Ting

Great, glad to hear it!

Anybody else who still has trouble sending MMS messages on the Elite, follow the instructions at the top of this page (from the Nov 6 update). If you don't know your MSL, please give us a call (or send us an email from the email address on your account) and we'll be happy to provide it to you.

November 9, 2012, 12:56