We recently sent an email out to our LG Optimus Elite owners who have enabled MMS on their accounts and thought we should post it here as well:
A little while ago, you purchased an LG Optimus Elite phone from Ting and enabled the MMS functionality in your account.
You may have noticed that sending picture messages is problematic on your device and we wanted you to know that it's not you, it's us.
Or rather, it's a firmware problem on the Optimus Elite.
We're working on getting a fix as quickly as possible, but since it could be some time before we have it in place, we wanted to give you a heads up to let you know. We know what it's like to struggle with something by yourself and we hate to think we may have caused you any grief.
Although we don't have an estimated fix date for the problem, we do promise to follow up as soon as this issue has been corrected.
Sincerely, The Ting customer service team.
=== UPDATE (OCT 10)===
We're pleased to announce that LG has identified the problem and fixed it (in the lab). We expect to have the permanent fix rolled out across the network (and on to your phones) by the end of this month.
Sorry for the inconvenience, -Ben
=== UPDATE (NOV 6)===
An update has been pushed out as of October 25th that should resolve the MMS issue, but some people may still need to reprogram the MMSC URL in their Optimus Elite handset.
There may be slight differences from one phone to the next in terms of how the steps read, and without question, every device is going to have a unique MSL (Master Service Lock), but other than that, the instructions apply to pretty well everybody.
1 - Open up the phone's keypad as though you are about to dial a number 2 - Enter # # 3282 # 3 - Select MMSC 4 - Select Edit 5 - Enter your MSL 6 - Select Set URL 7 - Enter http://mms.plspictures.com 8 - Select Ok
Then simply send an MMS to activate.
If you don't know your MSL already, please contact Customer Support and we'll be happy to provide it to you.