Instant Answers/Knowledge Base/Bring Your Device to Ting (BYOD)

How to deactivate your Sprint®* device

Andrew M-C
posted this on November 08, 2012 11:36

For the purposes of this help article, an inactive Sprint device is one that doesn't have active Sprint service. Deactivating your Sprint device is as simple as cancelling your Sprint account.

If you have one device on your Sprint account

  • Call the Sprint help desk (1-888-211-4727) and speak to an customer service representative to close out your account. You will lose your current mobile number.
If you have multiple devices on your Sprint account
 
If you want to deactivate all the Sprint devices under your account, just follow the above process for each device. If you only want to bring one single Sprint device that's currently on a shared Sprint plan:
 
  • Record the ESN / MEID for the device you wish to deactivate (where do I find my ESN / MEID?)
  • Call the Sprint help desk (1-888-211-4727) and speak to an customer service representative. Tell them you wish to deactivate one device that's currently on your account.
 

*Sprint is a trademark of Sprint.

 

Comments

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Bruce Osborne
Ting Army

Andrew,

I notice that all the options you listed involve losing your current mobile number. This can be an issue, especially for those in areas where Ting cannot provide a new local mobile number. Would this work as a third option for either one or many phones?

  • If you have an inactive prepaid phone, activate the phone and port the mobile number for the Sprint device you with to deactivate. Moving the number to another phone automatically deactivates the device. Deactivating the last device on an account closes the Sprint account after the last bill has been paid.
  • BYOD the inactive device to Ting and port the number from the prepaid device.
  • If you have multiple numbers & devices to deactivate and move to Ting, repeat the above steps as needed

You can also use similar steps to get a new local number in areas where Ting cannot provide one.. Just activate the prepaid device with a new number and port that number to a Ting device. I just did that to get a BYOD flip phone on Ting with a new number. In my case, I used a prepaid device from another Sprint MVNO. Just because Ting cannot provide a local number does not mean other Sprint MVNOs have the same limitation.

November 29, 2012 05:04
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Rob Lake
Ting

To add to what Bruce has said, I've spoken to at least one person who was able to get Sprint to move their active Sprint number onto a dummy Sprint phone.

That allowed the phone number to remain active for porting, while the device was freed up for BYOD.

While I understand that this isn't a definitive solution, it is at least an option that can be explored for those that want to port both the Sprint phone and the number attached to it, don't have an old Sprint phone to move the number to, and don't want to buy a new one.

November 29, 2012 13:39
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Brian Amstutz

Ok, this was confusing, but I think I get it.  The instructions I saw were:

>  Is your device eligible for the Ting BYOD program?

>  It must be:

>    1.  An inactive device that can access the Sprint network.
"Inactive" and "can access the Sprint network" seemed contradictory to me.  My thinking was if I cancel my Sprint service then I no longer have a device that can access the Sprint network.  However, based on this post I understand that I do need to cancel my Sprint service first.  I'm not sure how you could change the wording to make it more clear.  Maybe just add a note that says you need to cancel your service with Sprint for the device before continuing.
Also, the error message for this during setup was very vague.  It simply told me:
>  We are experiencing problems, please try again.

I thought the error was on your end, like maybe some service was down.  Or maybe I typed the number in wrong or I needed a different number.  Something like "This ESN/MEID is not available.  Be sure to cancel your Sprint service on this device before continuing." would have been much more helpful.

I'm going to cancel my Sprint service next week and then try again.
November 30, 2012 16:38
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Sandeep Patil

Are there any plans to automate this process ? 

December 02, 2012 16:01
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Scott Allan
Ting Help Center

Hi Sandeep,

We plan on continually improving our BYOD processes. I would be interested in understanding which parts you think we should automate first. Thanks!

December 03, 2012 15:31
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Sandeep Patil

I don't know how feasible it is but an Android App that gathers any required information be it automatic/user entered and then actually makes the required changes  :  deactivate the sprint line , start the number porting process and configure the phone to work with Ting. 

December 03, 2012 15:37
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Nirapada Ghosh

I think what Sandeep is referring to is similar to what Sprint has:  an option to swap a device online, basically -- login to your account , choose your old device, type in your new ESN, the new phone will be activated within minutes . In case of ting, because it is activating a device with ting -- not swapping a device [which could as well be an option though] , user types in the ESN and chooses the number to be ported [if any], the device gets activated in minutes -- pending the number porting [which will be immediate if the number is already a ting number]. Is this doable or there is a manual process involved ? Thanks.

 

 

 

December 07, 2012 04:11
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Bruce Osborne
Ting Army

Currently, if you want to move a number from one Ting device to another ting device, you need to call Ting support.

I activated a new device with a new number and tested it. I then called Ting support to port the Ting number over to that device.

December 07, 2012 13:52
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Sandeep Patil

This is what I ended up doing for my 2 phones, in case someone decides to go this route : I had 2 HTC Evo 4Gs out of contract and active with Sprint. I ported the numbers to Google Voice for $20 each since I don't want to worry about porting again.  This also automatically deactivated my Sprint Service.  This process takes exactly 24 hours. As soon as that was done I put in a request using the nice BYOSD ting web app. Another 24 hours gone and both the phones were ready to be activated on Ting. The activation took only a few minutes and I got two new phone numbers. I had temporarily forwarded my Google Voice number to ring my home and work phones for the 24 hours I had a mobile phone with no service. After getting the new numbers I changed the forwarding in Google Voice and I am all set.

December 12, 2012 00:49
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Gary Kline

@Brian - "Inactive" and "can access the Sprint network" aren't really contradictory.  I think it's probably better worded as "can be activated on the Sprint network".  

December 13, 2012 00:14
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Adam Field

In my case, I had an old Sprint phone which I switched my Sprint plan over to using http://www.sprint.com/activate/ This kept my phone number alive and deactivated my Evo 4G, allowing me to activate my Evo on Ting and then port my phone number a day later (which deactivated my old phone and ended my Sprint plan).

December 18, 2012 12:18
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Gary Kline

^ Good idea, Adam.  So Ting didn't charge you anything for deactivating the newly assigned number you got from them and in its place porting over your active Sprint phone number?

December 18, 2012 14:50
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Michael Monroe
Ting Army

Here's the process I recommend to bring devices over from Sprint in two steps. You will need an old/inactive phone that can be activated on the Sprint network. It took me just over 3 hours to complete these steps from start to finish, most of it in step 3. There's no need to contact customer service at either company, so it can be done on weekends or overnight.

PORTING FROM SPRINT

  1. Go to www.sprint.com/activate and swap your old phone with the device you'd like to use on Ting
  2. Go to www.ting.com/byod and Tingify your now-inactive Sprint phone
  3. On Ting.com, click on "Your Account", then "Devices" and "Activate Now" to port your number
  4. Provision voice services/MMS settings on Ting with instructions below

To get a phone fully working on Ting, generally users need to "update PRL", "update network profile", and edit MMS settings on their device. You can find instructions to do the first two in the manual of your device or by searching the internet. The Ting Knowledge Base forums called Your Device and Bring Your Own Device (BYOD) are a good place to look for instructions for a specific phone.

February 06, 2013 19:03
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Jason Beach

I ported my number to Google Voice to deactivate my phone in preparation for switching to Ting.  One thing I got stung by is Sprint's "No Refund" policy. I ported my number about a week after my billing cycle started I guess implicitly thinking I'd get a prorate back on the service that wasn't used (I figured around $90).  I was wrong.  So when I switch my wife over to Ting here in the near future, I'll make sure to do it at the end of a billing cycle.  Just thought it might good to let others know.

February 08, 2013 10:05
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Bruce Osborne
Ting Army

Ouch!

February 08, 2013 10:06
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Gary Kline

Sorry to hear that, Jason. Yeah, I made a point of cancelling at the tail end of the billing cycle, just to be safe.  Switching over and not having any phones active meant my plan was cancelled, but I called them just to make sure, on the very last day. They didn't try to get me to stay either... I guess I wasn't bringing enough business to them.  ;-)

February 08, 2013 17:37
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William Heinz

So, without either using google voice or a dummy phone, as of now there is no way to BYOD and port over your number? I'm interested in bringing over two phones with their phone numbers.

February 19, 2013 22:56
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Michael Monroe
Ting Army

William - That's correct. Some customers have had luck with Sprint customer service doing them a favor and transferring their number to a dummy ESN internally (technical support reps in particular have buckets of test devices on hand) so their device could be freed up. Otherwise you can ask around family and friends to see if they have a spare old Sprint phone. If you use my method above it's unlikely the other device will even receive any phone calls or messages so the person lending you it won't be hassled.

February 20, 2013 01:44
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Michael Baxes

Holy Moly!!!!   the more I read, the tougher it seems to get switched over to TING.  :-(   I would like to switch eventually, but not if I have to jump thru so many hoops to keep my numbers.  I have three active sprint devices I'd like to bring over, but it just seems like WAAY too much of a hassle to do so.  One other thing that is holding me back is the fact that visual voicemail is not supported.  Fix these two problems (IMO) and I'll switch over faster than you can say "GO".

February 27, 2013 11:06
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Bruce Osborne
Ting Army
@Michael, it's not difficult if you have an inactive device to work with. Some people have successfully used Google Voice to temporarily hold a phone number. Visual Voicemail is a custom Sprint offering. I have not seen a lot of demand here for it, so I doubt Ting will try to convince Sprint to allow it. If they did get it added, Ting would likely need to raise their rates.
February 27, 2013 11:42
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William Heinz

check this link.    https://help.ting.com/entries/22972482 

i had help porting my two phones from sprint without using a spare. brad coates, brad@ting.com, used spare esns to port both numbers, then ported over both epic 4gs. this is doable and worth it. i dont know if visual voicemail is possible, though. brad was extremely helpful. word of warning, if you have cm10 rom on yours, you will need the bootable stock rom that boots from sd in order to reset the settings. it wasnt that hard. my wife and i are saving about 100 bucks a month. email brad. 

February 27, 2013 12:16
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William Heinz

i think google voice can take the place of your visual voicemail, and can also transcribe your voicemails to text. sometimes with hilarious results. 

February 27, 2013 12:20
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Michael Monroe
Ting Army

@Michael Baxes: See my post above for a simple "device + number" port method. Please post here if you have any questions, or as others have said, contact Ting CS directly - they are super friendly, knowledgeable and will work with you to get you ported. Really!

February 27, 2013 16:42
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Trevor Talbot

Actually, BYOSD + number porting is live now.

Visual Voicemail is unsupported but may work on some phones anyway, though the subscription transcription service won't work because it only supports Sprint direct billing. I'd still recommend planning on using Google Voice or similar instead though.

February 27, 2013 19:58
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Michael Monroe
Ting Army

Wow Trevor, I had no idea! Why is this not more prominent?

February 27, 2013 21:14
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Trevor Talbot

I'm not sure, I just happened to catch it in the last set of release notes.

Of course anyone who goes to do it without reading the forums won't be surprised at all, so I guess it's just us who need to be caught up :)

February 28, 2013 05:48
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Michael Baxes

what about the page that says "If you answered yes to any of these four questions, your phone is not eligible for BYOD". My phone is still active with sprint.  From what I've been reading here, you can't port a number from a phone that has been deactivated.

February 28, 2013 07:23
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Michael Monroe
Ting Army

@Michael Baxes: Sorry to say, that question is misleading/outdated/wrong. Ting.com/byod should have been the first page updated with the new information but apparently it was not. Previously a method like the one I posted above was necessary (I would still do this because I think getting the "port failed" email would terrify people), but even then it was inaccurate to imply that currently active Sprint phones were "ineligible" for BYOSD.

When we say "you can't port a number from a phone that's been deactivated" that only applies if you deactivate the phone by cancelling the line of service with Sprint - which causes the number associated with the account to become lost. All previous methods were workarounds to avoid that outcome: either by bringing the number to another device on Ting first (then the phone) or putting the other device on Sprint and bringing your phone to Ting (then the number). Now the workarounds are unnecessary and you can do BYOSD+# in one step.

February 28, 2013 08:28
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Andrew Costen
Ting

Good point Michael, that message does seem to be a little out of date now. I'll get that looked into. Thanks for pointing it out.

February 28, 2013 12:15
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Michael Baxes

Great!  Thanks to all that have given their time to help me with this.  Looks like I'm clear to switch over when my contract expires in April.  Looking forward to it.  :)

February 28, 2013 17:13
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Mark Giambruno

I have an HTC 4G that is currently on Sprint. My contract expires on the 27th of next month. I would like to avoid incurring any Sprint charges past that point. I had Sprint do the thing where I use my Google Voice number on the phone rather than the name they issued when I bought it. When I move to Ting, I want to keep the Google Voice number; I don't care about the Sprint-issued one.

With all this in mind, what is the best procedure and timing for making the switch to Ting?

March 25, 2013 18:18
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Mark Giambruno

Correction to the above: "rather than the NUMBER they issued"

March 25, 2013 18:20
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Rob Lake
Ting

Hey Mark,

If I understand you correctly and what you're saying is that the Sprint phone number can be lost, and it's the Google Voice number that you want to keep, then this is really easy to do.

Just transfer your Google Voice number to us whenever you're ready to activate your phone, and make sure you contact Sprint and let them know you want to cancel on the 27th.

March 26, 2013 15:35
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Trevor Talbot

I'd also recommend turning off Sprint Integration on the GV site shortly before you start the process, just to eliminate some potential complexity.

Are you wanting to continue using GV for voicemail only, not at all, or something else?

March 30, 2013 00:08
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Mark Giambruno

My plan was to use GV pretty much as I have on Sprint with Integration, where it is my "only"  number and texts and calls go to the phone directly. Even though the Sprint number is the "real" number for the phone, no one knows about it. 

When I tried porting the GV number, the Ting site told me it wasn't able to do that, so I added my current Sprint number instead. That was back on April 9th, and I haven't received any messages from Ting regarding status since the first  "We are bringing Your Sprint device and Your Sprint number to Ting" email.

April 12, 2013 10:57
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Bruce Osborne
Ting Army

Mark,

Give Ting support a call or an email. They should be able to find out what is happening.

April 12, 2013 12:29
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Andrew Costen
Ting

Mark, as I'm sure you've discovered, Ting currently doesn't have access to the same level of integration with GV that Sprint has. I'm going to look into your port though and get back to you via email.

April 12, 2013 12:37
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Mark Giambruno

Thank you, Andrew. I saw in the forums that the GV integration wasn't as strong as with Sprint, but I'm willing to give that up if need be for the substantial price advantage Ting offers.

April 12, 2013 12:41
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Brent Smith

If am a Sprint customer with an EVO LTE that is still under contract (4 months remaining). I want to switch to Ting and pay my ETF with Sprint. I am unclear what inactive device might mean. I have an old phone (EVO Shift) and was wondering if I switched to my old phone on Sprint (so that my EVO LTE was no longer active on my account) and waited a few days would the EVO LTE be considered inactive and eligible for BYOD on Ting?

February 17, 2014 17:29
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Renny Malone
Ting

Hi Brent,

If you are porting your number to us, you don't have to switch the devices on your Sprint account. Check out this help article on the process of activating a BYOD device with an existing number.

February 17, 2014 17:59
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Brent Smith

Hi Renny,

Thanks for the info, I want to confirm because there is some conflicting information on your site.

In the BYOD section of your website there is a FAQ, here are some excerpts:

What kinds of devices can I bring to Ting? 

Our program is as follows: Bring your used, inactive Sprint® device to Ting, and activate it with a Ting service plan*.

Can I use my device during the Bring Your Own Device to Ting process

No. Your device must be inactive before you begin the process.

_________________________________________________________

 

Yes, I wish to port my number. What I am getting from your response is that I do not need to have my EVO LTE inactive on sprint. I can transfer/port my number and start an account with Ting (using my EVO LTE) all while having that same EVO LTE active on Sprint and It will be made active on Ting after the number porting is complete. I just want to make sure I have this right so there are no hiccups when coming to Ting. Thanks so much.

February 17, 2014 19:19
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Renny Malone
Ting

Hi Brent,

That is correct. Since you are bringing a device and porting your number from Sprint at the same time, you won't have to do anything with your Sprint account. Just follow the guide I linked in my previous post or contact our support team if you need any help along the way! 

February 17, 2014 19:41