Got questions about bringing your own CDMA device? We've got answers. Check out our list of most asked questions for almost all you need to know about bringing your own Sprint®* branded device. When you're ready to bring your device to Ting, you can head over to our Activation Guide to get started.
Check Your Device's Eligibility
If you have the device you would like to bring over in your possession, you can check it's eligibility here.
If you don't have the phone with you or you don't know the device's ESN/MEID/IMEI, keep on reading.
1. I'm not sure if my device is eligible. How do I check?
To confirm whether or not your device model is eligible for BYOD, click here to check our BYOD Whitelist. Use the filters at the top of the page to search for your device.
If you want to check the eligibility of a specific device, just enter your device's ESN/MEID/IMEI in our handy compatibility checker and we'll tell you right away if your device will be able to make the leap to Ting.
2. What is an "eligible device"?
You'll hear us refer to eligible devices throughout this help article. For our purposes, an eligible device for the CDMA network is one that:
3. Can I bring devices from Verizon, AT&T and T-Mobile to Ting?
You will be able to soon but those would work on the GSM network. For more information on how that works, click here.
4. My device isn't on the list. Should I call to confirm?
Our support team uses the same Whitelist and compatibility checker to check the eligibility of devices for BYOD, so they have the same information that you do. If your device is a CDMA device and isn't on the list, that means it's not supported for BYOD at this time. If your device is more than a couple years old and it's not on this list, chances are, it's been restricted from being added to the list. If your device is under a year old, then chances are it will eventually be added to the list.
5. How come Ting doesn't have the latest phone models available for BYOD?
Newer CDMA phone models are often held back for a while, so in some cases, we can sell a phone that we aren't able to make available for BYOD.
6. What about later iPhone models?
We are working to add later iPhone models to the Whitelist and as soon as they are eligible we will make that known.
We check your device's eligibility and 'bring it over' to Ting.
You activate the device with a new phone number, transfer over an existing number or swap a number from another Ting phone if you already have an account.
You follow the steps on your phone to complete your activation.
8. How long does the BYOD process take?
The time it takes to bring your device to Ting varies. If you're just bringing your device, then the process can take as little as five minutes. If you're bringing over a phone number on your BYOD device, then it will usually take 2-6 hours. In rare cases though, it could take as much as 24 hours. We'll keep you posted along the way.
9. Can I use my device during the BYOD to Ting process?
No. CDMA devices can't be used during the process of bringing them over.
10. How do I find my device's ESN/MEID/IMEI?
With most devices, the ESN/MEID/IMEI is at the back of the handset, underneath the battery. If your battery is not removable, click on the links below for directions on how to find this information in your phone's settings:
11. I received an error that my device has been flagged as lost or stolen. What now?
If a device has been flagged as lost or stolen, we will be unable to activate the device.
If you are the original device owner and you believe the device has been flagged in error, you should contact your previous carrier to have this flag removed. If this is a device you purchased through Glyde or another third party, you should contact the seller immediately to attempt to return it and get your money back.
12. Can I port my number to Ting?
Yes, we are able to port a number from any carrier over to Ting.
13. My device has gone through the BYOD process but is still not working.
There are a couple of things you will manually need to change to activate your device. Please make sure you've gone through the steps to complete your activation. In most cases, these steps will resolve most issues.
If you have tried these steps but are still experiencing errors or are unable to use certain functions on your device, contact us so we can help you out.