Got questions about bringing your own CDMA device? We've got answers. Check out our list of most asked questions for almost all you need to know about bringing your own Sprint®* branded device. When you're ready to bring your device to Ting, you can head over to our Activation Guide to get started.
Check Your Device's Eligibility
If you have the device you would like to bring over in your possession, you can check it's eligibility here.
If you don't have the phone with you or you don't know the device's ESN/MEID/IMEI, keep on reading.
1. I'm not sure if my device is eligible. How do I check?
If you want to check the eligibility of a specific device, just enter your device's ESN/MEID/IMEI in our handy compatibility checker and we'll tell you right away if your device will be able to make the leap to Ting.
2. What is an "eligible device"?
You'll hear us refer to eligible devices throughout this help article. For our purposes, an eligible device for the CDMA network is one that:
We check your device's eligibility and 'bring it over' to Ting.
You activate the device with a new phone number, transfer over an existing number or swap a number from another Ting phone if you already have an account.
You follow the steps on your phone to complete your activation.
5. How long does the BYOD process take?
The time it takes to bring your device to Ting varies. If you're just bringing your device, then the process can take as little as five minutes. If you're bringing over a phone number on your BYOD device, then it will usually take 2-6 hours. In rare cases though, it could take as much as 24 hours. We'll keep you posted along the way.
6. Can I use my device during the BYOD to Ting process?
No. CDMA devices can't be used during the process of bringing them over.
7. How do I find my device's ESN/MEID/IMEI?
With most devices, the ESN/MEID/IMEI is at the back of the handset, underneath the battery. If your battery is not removable, click on the links below for directions on how to find this information in your phone's settings:
8. I received an error that my device has been flagged as lost or stolen. What now?
If a device has been flagged as lost or stolen, we will be unable to activate the device.
If you are the original device owner and you believe the device has been flagged in error, you should contact your previous carrier to have this flag removed. If this is a device you purchased through Glyde or another third party, you should contact the seller immediately to attempt to return it and get your money back.
9. Can I port my number to Ting?
Yes, we are able to port a number from any carrier over to Ting.
10. My device has gone through the BYOD process but is still not working.
There are a couple of things you will manually need to change to activate your device. Please make sure you've gone through the steps to complete your activation. In most cases, these steps will resolve most issues.
If you have tried these steps but are still experiencing errors or are unable to use certain functions on your device, contact us so we can help you out.