Instant Answers/Community Forums/Bring Your Own Device (BYOD)

Moving device back to Sprint after BYOD

Mike Schmidt
posted this on December 10, 2012 00:07

How difficult would it be to move a device back to Sprint after it has been moved to Ting? As I understand it, at that point, it is a Ting device and it would similiar to moving a Ting-purchased phone to Sprint. Is that correct?

 

Comments

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Jose Cerna
Ting Army

In the pass I was told you will not be able to bring the device back to sprint. However in my own experience I was able to activate one flip phone back to sprint. Same basic concept activate press ##786# and enter mls code. However I had to call ting to remove the phone from my account. This is not supported by ting nor sprint so there is no warranty it will work. I am going to test a few more phones with this scenario but in a few weeks. 

December 10, 2012 12:39
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Rob Lake
Ting

Hi Mike,

It should be as easy as freeing the BYOD phone up on Ting, performing either a hard reset (#786#) or carrier setting reset (#72786#) and calling Sprint up to activate.

Jose, if you get a chance to try this more and you run into any hitches, please let us know. It would be much appreciated.

December 10, 2012 13:33
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Jose Cerna
Ting Army

I will Rob I believe it or not still have 7 lines with sprint so I will be testing as I move to ting. Hope to try more next weekend.

December 11, 2012 17:26
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Jose Cerna
Ting Army

Just wanted to update about bringing devices that are sprint that were BYOD to ting back to sprint. So far so good I have activated 3 phones back and fort a samsung m600, sanyo taho, & motorola xprt. It is simple deactivate the phone from ting and then either call or use sprints website to activate. (Note I replaced phones that were on sprint not a new line) Whats cool is that the devices stay on your ting account (If you have at least one device active). So if you want to activate back to ting just replace the phone on sprint with any other or cancel sprint account and click on "activate now". 

 

Note I recommend you use ##786# and enter MSL code to reset the phone. Just it erases everything on the phone but its easier to get them running.

January 16, 2013 11:33
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Mike Schmidt

Thanks for the update Jose. That is useful information. I plan on staying with Ting for a while. My main interest was for resale purposes.

January 19, 2013 12:19
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Kelly Smith

What is the MSL code?  I understood every other part of this conversation except that.  Thanks, as I may be doing this shortly.

January 24, 2013 11:09
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Monte Shen
Ting

Master Subsidy Lock code.

Here's a link for more information on this:

http://www.phonescoop.com/glossary/term.php?gid=100

January 24, 2013 11:22
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Katie Lai
Ting

Hi all -

Just to clarify: the code you must enter has TWO # signs before the code (i.e. ##786# or ##72786#) as Jose said!

January 28, 2013 18:22
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Jose Cerna
Ting Army

FYI make sure you deactivate and wait a while, I think an hour might be ok. If you don't then sprint will get an error and you wont be able to activate and in one of my cases blacklist the phone from sprint. Since I was porting all my lines I just tested it brake and fort to see if I could brake it with a cheap phone and I eventually did. I deactivated and tried to activate with in 5 min.  

February 01, 2013 17:23
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Nirapada Ghosh

I recently swapped my two ting phones [originally purchased from Ting] to other phones of my choice [BYOD] and removed my old phones from my ting account. I thought they will be usable with sprint and ting without any problem. I sold them and customer is complaining that he "tried to activate it with Sprint and they said that it is not a sprint phone in there system and can not be used. " I contacted ting on 03/05 but yet to hear from them. I am not sure what is going on here... anybody tried to bring an original ting phone to sprint ? Thanks for your help.

 

March 07, 2013 15:25
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Andrew Costen
Ting

As I mentioned in my response to the https://help.ting.com/entries/21226568 post, Sprint really should be able to, but many first level reps there don't actually know how. It often requires a few calls to Sprint, and sometimes someone at a higher level to get it done. I've heard that the key can be to ask them to move the phone from the Reseller account to the Wholesale account specifically. If Sprint really can't figure out how though, have the person you sold it to give us a call.

March 07, 2013 16:05
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Gail Rempert
Andrew can you help me. I have a Ting phone which I would like to give to my daughter on data plan but Sprint is claiming they can't do it. "ESN 27***************** is a Private Label / Wholesale ESN (ex. eBay, Virgin Mobile, Boost, private sellers, or unauthorized third party) or a Prepaid device. And these devices are not supported for activation.
April 06, 2013 23:02
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Gail Rempert
Once phone blacklisted is it possible to get it off blacklist and activated on Sprint?
April 06, 2013 23:04
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Donna Sierk
@Gail
If the phone was listed as stolen or lost and replaced under insurance then no. If the phone was blacklisted for non payment you or the original owner can pay off the balance. At some point Sprint sends the account to collections. I understand that at some point after that the ESN is released from the blacklist, but that can be many months.
April 07, 2013 11:03
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Andrew Costen
Ting

Gail, I believe you already have a ticket open with Rob about this, but yes, if Sprint does remove it from their lost or stolen list then it should be able to be activated with us (though we can't get it removed, that's entirely between the owner and Sprint).

April 10, 2013 12:28
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Steven Hunker

This discussion seems to indicate that maybe you can move a phone from Ting back to Sprint.  However, the "Sell Yours" page under the "Devices" link warns you can't re-sell a Ting phone to someone who wants a Sprint phone.  So, this is confusing, but it does appear to be difficult if not impossible.

I recently purchased three used smart phones to use on Ting, and hopefully I will remain happy with the service. However, I am concerned that you did not present a clear and obvious warning before I activated them that this could be "one way".  It seems there will be unhappy customers, sooner or later, that decide they don't like Ting and end up with expensive paperweights.

April 12, 2013 18:05
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Bruce Osborne
Ting Army

Steven,

Lately many people have tried to put Ting phones on Sprint and have been denied by Sprint.

Apparently BYOSD is only 1 way, from Sprint to an MVNO such as Ting.

April 12, 2013 19:17
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Andrew Costen
Ting

We can't speak for Sprint, but if you're having trouble with a device you "Tingified" being brought back to Sprint I'd say get in touch with us and we'll see what we can do to help you out.

April 13, 2013 12:01
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Commander Cody

Could someone better explain the conflict with returning a tingified Sprint phone to Sprint service? We are given a new MSL from Ting, etc., are we able to copy the original information down before we make that change so we can then re-enter that if we want to change service or simply pout it back to oem to sell the phone?  I did not know there was a conflict and when I tingified my EVO Shift I did not make note of any of the original info, if that is possible, I wish I would have been notified of a conflict before proceeding. 

April 25, 2013 13:08
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Andrew Costen
Ting

The MSL doesn't actually change when it switches between Sprint and Ting. There really shouldn't be any info that is required to document prior to moving one way or the other.

April 25, 2013 16:05
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Commander Cody

So the MSL you send is no different? Carrier wipe - system update - profile update and PRL update, not sure where the conflict arises then? Why I was asking for a better explanation. :-)

April 25, 2013 16:37
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Kyra Longford
Ting

Hi Chris,

For the most part the trouble when moving a Ting device back to Sprint arises because when a phone makes the switch it is moved out of the main Sprint account  into our reseller account. When a device is listed in the reseller account it can't be reactivated with Sprint as the rep would get an error. So in order to bring your device back to Sprint the device would need to be moved from our account back to Sprint's. We have found in some cases that reps aren't sure how to make this change so this is where individuals run into issues when trying to make the move back. 

April 26, 2013 09:08
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Bruce Osborne
Ting Army

It would be a good addition to the portal to permit a device to be "unTingified" back to Sprint with the caution that it would need to be BYOD if used ion Ting agani.

April 26, 2013 09:37
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Joseph Emerson

Hi there I just wanted to chime in... I recently bought a used LG Optimus G and not knowing that this would tingify the phone I entered the MEID # into the byod portal on the Ting site to check and make sure the phone could be tingified. I was surprised when I got an email from Ting saying the phone had been brought over to Ting and was ready for activation. I did not activate the phone, and if fact sold it the next day because I decided to use a different phone on my Ting account. I was a bit worried when I sold it, so I had the buyers try to activate the phone on Sprint right there. The call was escalated 3 times with no luck. I explained to the Sprint rep that I had Tingified the phone and that they would need to "get it back" (however that works) but still no luck, and ting was closed after hours. I let them take the phone and the money they owed me for it with the understanding that when it was activated they would pay. The next morning (this morning) I called a very friendly Shanna at Ting and I explained my mistake. She removed the LG from my account (it was never activated) and said she would try to manually "push the device back to sprint." I love Ting customer service, but that is another subject. I sent a message to my buyers to try again. A few minutes later I got a message back that Sprints online tool to activate a phone had worked and he was very pleased (I gave him a pretty good deal on the phone.) I'm no Ting expert, but whatever Shanna did worked great! Thank you.

PS. I tried to get them to just switch to Ting, but they are still under the burden of a vicious contract.

PPS. I think a great addition to Ting's website would be tool that merely checks a phone for compatibility with Ting without actually moving it over.

April 26, 2013 13:07
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Jose Cerna
Ting Army

Wow I am no longer with sprint so I can't test further but I moved phones back and fort without a problem in January. At the time I had 10 lines with sprint and was slowly moving them to Ting because of contracts. When the pay for your ETF promotion happen I went all in. Maybe things have changed does any one have a sprint account to test. I have a few clean esn phones on ting that are currently inactive.

BTW when you buy a sprint phone for BYOB you should ask for the ESN and try to activate it. I did have a few problems with ESN reported clean with sprint but later they could not activate with sprint nor ting. On ebay I usually send seller an email an ask if they would provide ESN after payment is received but before shipping.

April 26, 2013 14:11
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Daniel Ray

Any new information on this? I deactivated a phone on my account that I "tingified" and would like to make sure that it can be reactivated on Sprint so that I can sell it. Thanks!

June 20, 2013 23:25
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Bruce Osborne
Ting Army

Daniel,

I would recommend either emailing help@ting.com or calling Ting support. They will be able to check on the status.

June 21, 2013 05:13
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Commander Cody

I contacted Ting and they "pushed" my EVO Shift back to Sprint. I did call Sprint before I sold the phone to double check that the phone could be activated and was told it was free and clear to use on their network. The buyer also contacted me to let me know they had no problem re-activating it with Sprint. So yes, it is best to contact Ting.

June 21, 2013 11:42
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Andrew Costen
Ting

Bruce's suggestion is correct. Give us a call or email and we'll see what we can do if you ever need to push a Ting device over to Sprint.

June 21, 2013 12:28
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Daniel Ray
Sent an email. Thanks everyone!
June 21, 2013 12:37
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Lisa Gao

Please push my phone back to Sprint. Thanks.

October 29, 2013 21:03
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Bruce Osborne
Ting Army

Lisa,

You need to call or email Ting to open a ticket and get your phone pushed back to Sprint.

For me, Ting support has been very helpful.

October 30, 2013 04:50
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Brennan Valenzuela
Ting

Hey Lisa, I've sent you an email to confirm which device to change back to Sprint. Check your inbox when you get a chance.

For anyone else, Bruce offers great advice, if you need anything done to your account, please use this form. Although we do check and moderate the forums, it's best to reach out to us if you need anything done quickly or is account sensitive.

October 30, 2013 08:56
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Bruce Osborne
Ting Army

Thank you, Brennan.

The smart minds at Ting should see if there is a more prominent way to communicate this.

Sometimes on this forum, I feel like I am repeating myself all the time.

October 30, 2013 08:58
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Brennan Valenzuela
Ting

Hey Bruce, we're always testing and tinkering ways of providing clearer communication to our customers. In fact, we're trying to reduce the need to reach out to us by offering more self-serve options or making information resources more accessible.

We hear all feedback and if it makes sense, it gets implemented. One example, someone suggested that our buckets be more concise by listing the exact ranges. And ta-da. It's now live on the site.

Bruce, you've pretty much hit "unofficial moderator" at this point. Your help in the forums haven't gone unnoticed and we really appreciate it.

October 30, 2013 09:20