Instant Answers/Community Forums/Discussion

Sprint Home Phone Connect 2

James Harrell
posted this on December 06, 2012 08:47

I have some questions on this device.

How does it work? Do I just plug in a landline phone into it and it just works?

Does it need its own phone number?

Would I be able to use my cell phone at the same time?

That is all for now, thanks.

 

Comments

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Doug Currey

For the most part it just connects your home phone to the local cell towers.  

Yes you connect your home phone directly to device.  Multi handset phones work best with this type of setup but not required.  You can also hook the device up to home phone wiring if it has been PHYSICALLY DISCONNECTED at the NID. See.http://voip.mi-telecom.org/  for general instructions on how to do this.  I am sure this is not a Ting supported option.

It will need a number.  You can port your existing landlines number over to it.  If you don't have a land line I assume Ting can supply you with a number for it.

Has no effect on cell usage.  Well other than it uses your Ting  voice minutes.

 

 

December 06, 2012 10:38
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Andrew Costen
Ting

While connecting to your home wiring very well might work, it's not officially supported by Ting.

And of course, use caution when playing with electric wiring.

December 06, 2012 14:27
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Emmett Hoops

Well, I'm both happy and anxious about Home Connect.  I've looked through the online reviews (yes, for the Connect 2, not the original box) and Sprint users give it 2.5 out of 5 stars.  Now, the caveat: most of those who gave poor reviews were also rather lousy at using standard English conventions, and they were Sprint customers, which means they're not as filled with wisdom as Ting users.  ;-)

I'd like to hear from anyone who has had experience with one of these devices in a low-signal environment.    Santa told me he really wants me to research this before he's willing to pack it this year.

December 06, 2012 18:28
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Doug Currey

When you say low-signal environment are you talking about just poor sprint signal at home?  If so I could swear I hears someone from Ting say it would work with the airave.  It was in the hangout they had last week.   Seems kind of strange to have home phone route to cell only to turn around and route the call  into voip with another device.

 

 

December 06, 2012 18:37
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Andrew Costen
Ting

I can't think of any reason it wouldn't work with the Airave.

December 06, 2012 19:04
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Emmett Hoops

Yup, I live in a black hole here.  Good signal at the end of the driveway, but not in here.  Could be the dang I-beam that runs across the house.  If it weren't for GrooveIP and calling via WiFi, I would not feel comfortable using my cell phone in the house: the signal is never above 1 bar.

December 06, 2012 19:18
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Mike W
Ting Army

I don't want to hijack this thread but I have a couple questions too.  Has anyone successfully used the Home Phone Connect 2 with Google voice voicemail?  It would be nice for my home phone to transcribe, text and email my voicemails to my phone.  I know you can setup GV with cell phones but this devices is a weird case, it is not a landline and it is not a cell phone...

Do you get the same options in the device window on ting that you would get for a cell phone?  For example: "Forward 'Busy Signal' calls to this number" and "Forward 'No Answer' calls to this number"

If so this could remedy most of the issue.  The only outstanding issue I could see would be how do you check your GV voicemail without having to dial the whole phone number?  I know on a cell phone you press and hold the number 1 and it dials your voicemail number which can be reprogrammed on the cell phone.  Can something like this be done on the Home Phone connect? 

Thanks for any help

Mike

December 07, 2012 12:38
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Rob Lake
Ting

Hi Mike,

Since call forwarding is a feature for this device, then yes, you will be able to set it up so that the Home Phone Connect number forwards to your Google Voice number in the same way you would use a Ting cell phone.

Now in terms of being able to program a short code so that you can access your Google Voice number, I don't believe that the Home Phone Connect has support for that.

However, if you are using the Home Phone connect in conjunction with a phone that does have support for quick code dialling, then you should be all set there.

December 09, 2012 13:38
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Mike W
Ting Army

Awesome!  Thanks Rob, that answers a lot for me.  I will be doing a little more research and most likely transferring my number to ting and the home phone connect!  Thanks  I will try to post back in case anyone else has a similar question.

 

Mike

December 09, 2012 14:05
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Doug Currey

Someone correct me if I am wrong! 

Looking at the Phone Connect 2 manual  http://shop.sprint.com/global/pdf/user_guides/sprint/phone_connect_...

It looks like the home connect only does unconditional call forward only  *72+num.  No call forward on busy or no answer.

December 09, 2012 14:09
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Rob Lake
Ting

Hey Doug,

Here's what I can tell you about this for sure.

The Home Phone Connect itself seems to toggle on and off call forwarding only to a specific phone number - you're right about that.

The thing is, once the device is active, the same forward when busy and forward when no answer to a specific number options appear in your Ting account.

I just tested this out myself by activating a Home Phone Connect that I have an ESN for, but no actual unit.

I then set the account to forward when no answer to my own cell phone number - and of course, that's without having set any anything on the physical device itself (i.e. no *72...)

And the thing is, it forwarded. It didn't ring at all, but likely because the device isn't set up. But it did forward, which says to me that this very likely won't be an issue.

If you can toggle forwarding from the dashboard and don't have to make use of the device at all, then we appear to be golden.

If any information to the contrary comes up, I'll do my best to let you know.

December 09, 2012 14:50
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Doug Currey

Ok, that makes sense.  Everything is pretty much handled on the back end at ting and not the device itself.

 

December 09, 2012 14:55
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Mike W
Ting Army

All great info!  One more question, does this devices or Ting support caller id with name?  Thanks

December 10, 2012 08:38
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Doug Currey

According the the FAQ the phone connect 2 only supports caller id number.  No caller id Name..  http://newsroom.sprint.com/news/sprint-phone-connect-2-fact-sheet.htm

Not sure how ting or sprint handles outbound Cname.

 

December 10, 2012 09:58
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Rob Lake
Ting

This should be working the same as it does with our cell phones:

Incoming caller ID displays number only, and outgoing pushes both name and number.

December 10, 2012 12:35
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Rob Lake
Ting

I'm sorry, but my last post appears to be inaccurate.

When you call a phone line from your Ting number, if  a name displays, that name is being pulled from a database that is independent of Sprint/Ting, versus our actually pushing the name to the receiving operator.

My apologies for the bad info.

December 11, 2012 17:14
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Larry Wilcox

Is there an additional $6 monthly device charge when adding a Home Phone Connect to your account?

December 15, 2012 14:50
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Andrew Costen
Ting

Yes, the Home Phone Connect will have the $6 device fee as well.

December 15, 2012 16:02
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Ooty Bro

Any chance of an unlimited minutes flat rate plan for the Home Phone Connect device?  It looks like if you exceed 500 min/month it will cost more on ting than on Sprint, Voyager Mobile or Straight Talk.

Do non-answered forwarded calls count as minutes against the Home Phone Connect device? 

December 16, 2012 00:19
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Rob Lake
Ting

Hi Ooty,

Forwarded calls are billed the same as all other connected calls, and thus a minute forwarded is equivalent to any other transmitted/received minute.

There also isn't any plans to introduce unique Home Phone Connect service, so as with a regular Ting cell phone, the users that are going to get the best value are those that find that they're over billed with standard phone options.

December 16, 2012 14:08
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Ooty Bro

Hi Rob,

Thanks for the clarification.  So if one set up their Home Phone Connect to forward unanswered calls to their ting mobile number the call could cost them 2x the actual minutes used.  Not a good situation.

 

December 16, 2012 21:26
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Emmett Hoops

Well, I'm on my way to using SHC2.  I figure it'll be here in about a week.  Is there anything I have to tell Vonage when I activate this?  Anything I have to tell Ting?  One of the reasons I originally went with Vonage 8 years ago was because I could port my home number, which in a small town is kind of important because we all have the same exchange number.  I'm going with SHC2 for the same reason, but it's unclear how to go about doing that.  Help?

January 12, 2013 19:45
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Jason Klein

Emmett,

I logged into my Ting.com account and activated an SHC2 device earlier today.  During activation, I was given the option to port an existing phone number to the device or setup a new phone number.  I chose to setup a new phone number and was then asked to confirm the service location and area code so that Ting could allocate a phone number from the correct area code.  I was able to easily change the service address for this device and setup a phone number in the proper area code.  Now that the device has been activated, I see a link on the device page that says "Port a number to this device".  When I go to that link, I am asked for all of the billing details for the existing phone number. 

You will need to enter all of your Vonage billing details into that form to begin the process of porting your number to the SHC2.  The form appears to allow porting of residential and business telephone numbers.  I doubt you will need to call Vonage or Ting to tell them anything before you port the number.  However, I would recommend calling Vonage AFTER the number has been ported to make sure they cancel your account so that you do not receive any more monthly charges from Vonage.

January 23, 2013 20:35
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Emmett Hoops

Jason, thanks.  I did the activation but Vonage is messing up the transfer.  My zip code is xxxxx but they say it does not match xxxxxx.  I'm on the line with them right now and they are still messing with me.  (This is better than the first call, though; when I told Vonage I was interested in transferring to another carrier, the agent hung up.) 

I'll add my 2 cents when the SHC2 is finally up and running; should be sometime next Christmas.

 

Emmett

January 23, 2013 21:11
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Mike W
Ting Army

Emmett,

    Wait for the "I can give you this cheap plan" line.  I got it when I ported my number from vonage to ting.  Some how they were able to go from me paying ~$36 to ~$9....hmmm how could that be.....Nope sorry heading to Ting!  Besides that the transfer went smooth, the only hitch was that vonage did not "let go" of the number until almost 3 days after ting said it was ported.  So really I had two phone with the same number that I could call in and out on.  After that all is well.  Good luck I hope it works out for you!

 

Mike

January 23, 2013 21:52
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Jason Klein

Emmett,

I am sorry to hear about the difficulty porting your number from Vonage to Ting!  We may be using HPC2 to replace the existing lines at dozens of locations.  I suspect we will experience a few porting issues as well, but the savings will make the hassle worthwhile for us.

I have tested the various features of the HPC2 and written a full review describing my experience with purchase, setup, activation, and usage of the SHPC2.

http://jrklein.com/2013/01/24/sprint-home-phone-connect-2-shpc2-wit...

 

In short, I believe the HPC2 will work well for us and have had only had two major surprises:

#1 - The device does not support Caller ID name, which was already discussed earlier in this thread.  If you have a telephone handset that supports Caller ID, it will display the number but it will NOT display the name.

#2 - The HPC2 uses 3G data service to download firmware updates.  The HPC2 is the only device activated in my account and my Ting.com dashboard shows that I have used 1 megabyte of data.  I spoke with Ting today and they do not (yet) provide the option to disable data access on the SHPC2, so my account will be charged $3/mo for up to 100 megabytes of data.  This is not a huge concern since the $3/mo will be shared by dozens of devices and my plan will likely include other data devices in the future.  However, someone who is expecting to pay $9/mo ($6/mo device + $3/mo 100 minutes) may be disappointed when they are charged $12/mo ($6/mo device + $3/mo 100 minutes + $3/mo 100 megabytes).  I am hoping Ting gives customers the option to disable data service for the HPC2 device.

I have also read that the HPC2 does not support fax machines, credit card terminals, or alarm systems.  This does not affect us because we have moved to online faxing, online credit card processing, and cellular or IP-based alarm systems with the intention of moving away from "landline" phone service.  This may be an issue for other people though?  I suspect the devices may work at lower speeds (e.g.: faxing at 4800 baud, credit card processing at 4800 baud, etc).  It would be nice to hear from someone who has tried to use these devices with the HPC2. 

Jason

January 24, 2013 13:35
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Joseph Huber

I bought a HPC2 right after Christmas and activated it with a new number. I wanted to test it for a week with a new number before converting my home phone number to it. It worked fine so I initiated the porting process. I couldn't get it to port using the web page so I had to contact Ting support. They deactivated the phone and then I was able to start the porting process from the web page. It took my old provided several days to release my number but when they did my HPC2 wouldn't work. It just reported an "account cannot be validated" error. After a week of working with Ting support they finally sent me a new HPC2 and activated my number on it. That worked fine. I think switching numbers on the first HPC2 left it configured to the original number and we couldn't get it reset. We found Sprint instructions on how to reset it (**34000000# or **35000000#) but it didn't work in this case. Just a heads up that activating under a new number then porting caused me some grief. 

On the bright side, I'm just adding $6 to my current Ting account and saving $40 from my land line so even though it took a few weeks to get it working with my ported number I'm still happy. During the down time I was still able to configure the HPC2 at the Ting website so it forwarded all my calls to my cell phone. I think that pretty much double charged me for all my calls but at least I didn't miss them for two weeks.

January 24, 2013 19:00
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Emmett Hoops

I suppose I should put up a billboard outside my house warning people to stay away from Vonage.  It has been one big headache trying to port my home number.  Today I got a call from Sprint, saying they were handling the porting (which surprised the hell out of me!) and that Vonage needed me to give my new provider, which Sprint said was Virgin Mobile (which also surprised the hell out of me, because I wouldn't go near Virgin with a 27,000 mile pole held longitudinally at the Equator) my correct zip code.  Oh, you mean xxxxx isn't xxxxx again?  After insisting that my zip code was correct in both places (Vonage and Ting) the operator said that Vonage actually needed me to give Vonage's zip code!  I am not kidding.  If this were a joke a friend decided to play on me, our friendship would be quite over.

So now, 12 days after I ordered the device and 5 days after I initiated the porting, I have no joy.  Well, I have a good job, a fabulous wife, and a dear and loving cat, but as of yet, no SHC2.

January 24, 2013 20:53
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Katie Lai
Ting

Hi Emmett,

The good news is, it looks like your port is ready to complete in two days' time! Give us a call if you're still struggling by Monday (our phones are closed Sunday). And give your kitty a scritch for me :)

January 25, 2013 16:29
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Cathy Lindley

maybe the zip needed was 9 digit instead of 5.  I hope to do this option too; can Ting disable data usage on this device?

January 27, 2013 02:58
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Emmett Hoops

Still no joy, Katie.  I'm writing this on Sunday, 23:54 UTC, which is exactly 50 hours (so slightly more than 2 hours) ago.  I imagine I'll have to spend yet more time getting this sorted out...tomorrow.

January 27, 2013 18:56
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Emmett Hoops

Delete! Delete!  JOY IN MUDVILLE!  Shortly after I wrote the above lament, I got an email from Ting saying my service has been activated.  The call quality is superb, even though I have a very weak signal.  This is the coolest thing ever to happen to telephony!  I'm paying less for my home phone AND my cell phone than I was paying for my cell phone alone.  And I'm paying a third less than my brother pays just for his Verizon cell phone.  Wahoo!

January 27, 2013 20:19
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Ben Lucier
Ting

Welcome to Ting, Emmett!

Sorry that took so long... but you're here now, and that's what matters! 

-Ben

January 27, 2013 20:24
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Emmett Hoops

Anyone thinking of getting SHC2 to replace their home phone, don't hesitate.  This is fantastic.

January 30, 2013 22:09
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Shirley Hyatt

Another couple of questions about this sort of device

1) Can Home Phone Connect 2 be used with old-fashioned dial access?  Presently the person has a landline, and she moves the RJ11 connector from the landline phone to her laptop (which has an internal modem).  Can she do the same with this device (does it connect via RJ11)?

2) I assume that if it did work, the speed would be the same, because speed would be driven by the laptop's modem, right?

Thanks!

February 19, 2013 13:33
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Mike W
Ting Army

@Shirley

Here is some info pulled of of the sprint site http://shop.sprint.com/mysprint/shop/phone_details.jsp?ensembleId=P...

""

* The Sprint Phone Connect 2 is NOT compatible with certain Home Security systems, IP-based or PBX office phone systems, fax machines, credit card machines, dial-up or DSL internet service, DVR or satellite tv services, medical alert services or collect calls.

""

Mike

February 19, 2013 14:10
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Jason Klein

Hello Shirley!

Mike is correct that the HPC2 is NOT compatible with dial-up service. Here are more detailed answers to your questions and a potential solution to your internet needs.

1) No, you cannot connect a dial-up modem to the Home Phone Connect 2. If you do, you might hear the modem dial and *TRY* to connect to the dial-up ISP, but the modem will be unable to connect or would connect at a very slow speed (see #2 below).

2) If it did work at all, it would be VERY slow because of how Sprint compresses/encodes phone calls over their wireless network.

A modem that usually connects at 33.6k or 56k might only connect at 2.4k or 4.8k. Have you considered purchasing a Hot Spot device (or smart phone capable of acting as a Hot Spot) from Ting?

These devices let your computers and tablets connect to the internet over WiFi. You could pay Ting for data service instead of paying for dial-up internet. I did this and it works great! Ting has been sold out of Hot Spot devices for a while, so I purchased a "Samsung Transform Ultra - Refurbished" for $76 that I can use to access the internet from my tablet and laptop while in the car.

You could do the same thing with your laptop at home. If you have a good Sprint signal, it would certainly be faster than dial-up. If you don't use the internet much, it could be less expensive than dial-up as well.

Just a thought.

Jason

February 19, 2013 15:02
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Mike W
Ting Army

To add to Jason's comment, if you are worried about pricing / usage you could also set limits / alerts so your bill is always the same.

 

Mike

February 19, 2013 15:33
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Shirley Hyatt

Thanks for this wealth of info!  I am a bit surprised--in the "old days" one could tether a Sprint PAM-enabled (Phone As Modem) cell phone to one's laptop and run the laptop on Sprint's 1xRTT and EVDO networks at potentially as fast or faster  than 56k modems. I figured the Home Connect device would be similar. (Sprint gradually phased out PAM-enabled "Vision" cell phones.) 

I agree with Jason's solution of using a refurb cell phone (or hotspot device) but was trying to reduce the overall number of devices.  (She's not ready to get rid of her landline yet. )

Thanks again!

February 19, 2013 16:05
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Trevor Talbot

That tether approach should still work (in theory -- like you said, finding a device that supports PAM is going to be a bit difficult), but that's running it on Sprint's data network, same as a wireless hotspot. The phone itself emulates a modem, it's not accepting audio signalling from a modem in the computer and trying to feed that over the voice channel.

The Home Phone Connect only runs on the voice channel, since it's made for connecting analog phones. On cell networks the uncompressed audio bandwidth just isn't there to support modem/fax signalling.

February 19, 2013 16:33
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Trevor Talbot

...and I just successfully tested PAM with a used Sanyo Taho I brought over to Ting. Took a while to find the right drivers (kc02us, Hydro/Rise/Dura series), but the USB tether works.

Sprint appears to be modifying BYOSD at the moment, so I'd wait a bit before looking for a device if this is what you want to do, but it's still an option.

February 19, 2013 17:07
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Trevor Talbot

Also, another person recently found a bluetooth gateway was more useful to him than a Home Phone Connect, which might help in consolidating devices.

February 19, 2013 17:12
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Shirley Hyatt

Can you be more specific about "Sprint appears to be modifying BYOSD at the moment, so I'd wait a bit before looking..."?

I have three old feature phones--2 Sanyo PM-8200's, and 1 Sanyo Katana LX.  The PM8200's were certainly PAM-enabled; I'm less sure about the Katana LX.  My billing cycle rolls over 2 days from now so I was simply waiting for the new month before fiddling with them to bring them to Ting.  Should I go ahead and migrate the phones immediately?? 

February 19, 2013 17:42
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Trevor Talbot

I don't have the details - hoping for more information myself - but apparently changes were slated to take effect today (probably a result of their last maintenance cycle over the weekend), so if anything would affect those it probably happened already.

If it were me, I would start BYOD now, but don't continue to activate them. That way they're Ting-ready (if it reports success) and sitting in your account, but you won't get charged the per-device fee until you actually activate them.

February 19, 2013 18:24
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SCOTT POWELL

Thanks everyone for your advice and comments about the Sprint Home Connect 2.  Almost all of my questions were answered save one: Will placing the SHC2 device give my home alarm monitoring any issues? This is the only concern I have at this time.

February 20, 2013 18:37
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Andrew Costen
Ting

If you plug the alarm into the SHC2 in any way (either directly or through the home wiring if the SHC2 is also connected to the home wiring), I suspect it will not work properly.

February 20, 2013 18:50
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SCOTT POWELL

Thanks Andrew for the comment.  If you suspect the alarms will not work properly, do you know of any "work around" possible for this type of problem?

February 20, 2013 19:14
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Andrew Costen
Ting

To be safe, that would be something you'd likely need to contact your alarm company for assistance on.

February 20, 2013 19:19
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Jason Klein

@Scott - I personally tested the SHPC2 with an ADT alarm system last month.  The alarm system could NOT transmit a test message to ADT when connected to the HPC2.  If we plugged the alarm system into the original landline, it could transmit a test message fine.

If you have access to an HPC2, you could test this yourself.  Contact your alarm company and ask them how to initiate a test message.  In our case, we had to enter a valid alarm PIN and pressed a specific button 3 times. The alarm would then attempt communication with the alarm company.  If communication was successful, the alarm siren would sound for about 1 second.  If unsuccessful, the alarm would not sound at all.  The alarm company specifically told us that we did NOT have to notify them when we were sending a test, which was nice because I could try testing multiple times without bothering them.

I have read that alarm system communication speeds can vary from 300 baud to 9600 baud.  I spoke with an electrician who confirmed that the communication speed is configurable on some alarm systems.  I suspect that if the alarm system was configured to use a very slow speed (e.g.: 300, 600, or 1200 baud), it would work with the SHPC2 while only increasing the time required to contact the alarm company by a few seconds.

In the end, we decided to upgrade to the ADT cellular-based alarm communication option for $10/mo instead of trying to connect to the HPC2, so I have not been able to verify my theory regarding lower communication speeds.  If anyone does have luck using an alarm with the HPC2, please report it here!

February 20, 2013 21:46
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Shirley Hyatt

Trevor--Can you tell me how you got your Tahoe to tether? My Katana LX may never be able to tether, but this is where I'm at in trying:  I brought the phone over to Ting, It allows talk, SMS, MMS, and accessing the Internet.  I loaded susteen drivers on my Windows 7 laptop; plugged the phone into the laptop and it is being recognized as a modem.  I go to dial access setup on the laptop, dial #777, and either leave user name and password blank OR use my ting email and my ting password.  Either way I get an "error 678, remote computer not responding".  Admittedly the ting.com web site for this device does not show an "Allow other devices to tether to this device" option as it does on our smartphone.  Just wondering whether your  Tahoe setup was different and whether your Ting.com Device web page displays the tether option.

As I said, I may be trying to do the impossible, but sometimes, I actually achieve it!

Also, I apologize to everyone else for "branchng" James' original Home Phone Connect questions! 

February 24, 2013 20:08
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Trevor Talbot

I used drivers from Kyocera instead of susteen, but it doesn't look like that matters in this case. I used #777 and left user/pass empty.

However, the fact that the Ting dashboard doesn't show a tether switch isn't a good sign -- that means Sprint hasn't provisioned tethering for the Katana LX. (My Taho does have the option.) You might try contacting Ting and referencing this thread, and see if they've had any success convincing Sprint to enable it.

February 24, 2013 21:10
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Kathleen Salinas

So I assume you have to have a Sprint cell phone account in order to get this service? I'm locked into an AT&T contract.

June 06, 2013 09:29
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Mike W
Ting Army

Kathleen

If you are talking about the Sprint Home Phone connect  you can sign up for Ting buy a Home phone connect box and be rolling.  Ting supports the Home phone connect and you can just have that on your plan.  But if you home phone number is locked in an ATT contract there isn't too much you can do besides paying the TF to ATT and moving to Ting.  So if the home phone number you want to port is not locked in a contract you would basically have an ATT bill (locked in contract, I am guessing cell phones) and a Ting bill (where your home phone number would reside).  I hope this makes sense and answers your question.

June 06, 2013 09:37
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Mike W
Ting Army

I missed the E in ETF...

June 06, 2013 09:38
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Bruce Osborne
Ting Army

Mike, you also missed that ATT wireless users can likely bypass the ETF due to the latest surcharge per line. See the Ting blog & comments) for more details.

https://ting.com/blog/a-new-att-fee-and-a-new-ting-service/

June 06, 2013 12:34
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Mike W
Ting Army

I just read that on the FB page.  Good call Bruce!  Kathleen don't wait move over to Ting!

June 06, 2013 12:44
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Oren Yehezkely

Hi,

Why is it that the Home Phone Connect 2 does not support fax and alarm systems (modem...).

If you think about it, you know that it is possible to do with a standard cell phone.

Why not with the HPC2?

Is it possible that the HPC2 is actually using the data network instead of the voice network, so essentially it is a voice over IP over 3G?

Does any one have an idea/

 

thanks.

July 16, 2013 04:13
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Bruce Osborne
Ting Army

The Home Phone Connect 2 uses the Sprint CDMA voice network. CDMA converts the voice to digital and encodes several voice streams to be sent at one time. This technology is designed for optimal voice transfer. I am not sure, but the device may use minimal data to update Profile & PRL.

Analog -based services such as Fax & Modem (including Fire Alarm) require an analog, real-time transmission medium, 

July 16, 2013 08:06
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Bruce Osborne
Ting Army

I just checked, and there was 354K data usage when I activated my HPC2. There has been no data usage since then.

July 16, 2013 08:10
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John Shea
Ting Army

Regular cell phones terminate the call if either one of the parties hangs up. How does the Home Phone Connect 2 behave in this regard? If a phone connected to a Home Phone Connect 2 is left off the hook, does the Home Connect recognize this and simulate a busy signal for the caller? How does it behave in this scenario? Thanks!

July 17, 2013 14:46
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Andrew Costen
Ting

It would just act like a regular cell phone call and send the caller to voicemail if you don't accept the call through call waiting.

July 17, 2013 16:09
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Bruce Osborne
Ting Army

Home phone connect has call waiting, so the incoming call will just ring.

If you have a 3-way conference call set up, I assume the next caller would get a busy signal.

July 17, 2013 16:09
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Jonathan Stanley

I have questions about *call forwarding* on the HPC2:

I have two small business phone lines that forward all calls to my office receptionist via an 800# on a landline (both incoming lines forward to the same 800# line).

1) Does the physical location of the HPC2 (i.e. cell signal strength) make any difference if the calls are all set to forward? Wouldn't the call basically go from the caller "directly" to the landline and simply bill my ting account for the minutes? Right now we have outstanding call quality and I wouldn't want it to drop down to the 1bar quality I get when making a call on my Sprint cell phone. I understand that outbound calls would be cell quality (I don't make any outbound calls).

2) On Sprint's web page it's called the "Phone Connect 2" not the "Home Phone Connect 2". Is there anything in the contract or fine print that states: "This device is only for home phone calls"?

3) Is there anything that states "You may not use this device for continuous or ongoing call forwarding"?

4) It would really be good to know "for certain" in advance of purchase/porting whether the call forwarding "busy"/"no answer" works on Ting. What if the power is out (past the battery life) or the box locks up? If I have forwarding enabled do the calls continue to forward even if unable to reach the HPC2?

5) Each of my lines is in a different area code than where I live (same provider). Is there any way to check in advance to be sure both numbers can be ported to Ting and into the HPC2? (I would purchase two HPC2's, one for each line). If either number can't be ported then it makes no sense to do it, so I need to check that.

6) And while I hope Ting lasts forever, what if this excellent idea doesn't pan out and they close shop one day? Or if HPC2 service becomes unavailable? What happens then to my ported numbers?

These are important questions to me (due diligence) as I run a small business and would be in big trouble if I suddenly cannot get incoming calls routed where they need to go. I use approximately 1500 minutes per month between the two lines and all calls are incoming (forwarded). Obviously if this will work and cut my phone bill in half then it's certainly worth it. :)

 

July 30, 2013 21:59
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Oren Yehezkely

Jonathan,

If all you need is call forwarding, you may want to check this website http://parkmyphone.com.

As to your questions:

1. Call forwarding should be done from the switch not the handset, therefore I don't think it would affect the call quality.

2. No Ting does not have such smaller letter practice as far as I can tell (I am a customer not a Ting employee).

3. This should not be a problem as well, as far as I know.

4. The call forwarding does work with Ting. If you just want to forward all calls to the 800 number then it should work with no problem.

It does not depend on the handset, therefore there should not be a problem if the device is not working.

FYI: If you don't intend to actually use the HPC2, and just need to forward the calls, you do not need to buy this device. Just buy a low cost Sprint phone that you can bring to Ting.

5. You can call Ting and they will check the numbers for you. Use the opportunity to ask the above questions to be 100% confident.

6. I believe that if Ting goes out of business you will be transferred to Sprint, but you will be able to port your number to any phone company.

 

good luck :)

July 31, 2013 11:15
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Jonathan Stanley

Oren, thanks for the reply. It gives me some good ideas to consider.

As for why I want the HPC2 vs. parking vs. another cell phone, there may come a time that I need to start making calls on these lines again and I already have a 2 line base station that I would want to use. (1 line plugged into each HPC2). So while my main concerns now are forwarding, I may someday make outbound calls and that's why I'm specifically looking at the HPC2. Glad to hear all the forwarding should work the way I imagine.

Thanks!

July 31, 2013 16:46