The following steps are intending for the majority of CDMA HTC devices running Android software. If you have an HTC device running Windows software you should check out these steps.
The first thing you will need to do is ensure that 3G/LTE (if you have an LTE device), voice, and text messaging are all working properly on your device. To do this, a Carrier Wipe, and Profile & PRL update are required. Please follow the steps below. For a number of these updates you'll need your Master Subsidy Lock or MSL--this is a six-digit code provided to you by Ting in your activation email; you can also find this information in Device Settings in your Ting account online:
If you have problems during this process, there may be some additional configuration required. Please take a look at the steps outlined here. If you have tried all the options and are still having problems, get in touch so we can help you out.
Completing Activation on the GSM Network
Before beginning these directions, insert your activated Ting GSM X1 SIM card.
Go to Settings
Tap Mobile data (not the ON/OFF button)
Tap Access Point Names
Tap the Menu key/icon
Select New APN
Enter APN settings
APN type: If there is a free form field, enter the following exactly as written without spaces: default,admin,fota,mms,supl,hipri,internet,dun
If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above. For example: your device has checkboxes for default, mms, supl, wap and ia. Check only default, mms and supl.