Instant Answers/Knowledge Base/Bring Your Device to Ting (BYOD)

Completing Activation for your HTC Device

Brad Coates
posted this on January 15, 2013, 09:27

Click the link below that applies to you:

Completing Activation on the CDMA Network

The following steps are intending for the majority of CDMA HTC devices running Android software. If you have an HTC device running Windows software you should check out these steps.

The first thing you will need to do is ensure that 3G/LTE (if you have an LTE device), voice, and text messaging are all working properly on your device. To do this, a Carrier Wipe, and Profile & PRL update are required. Please follow the steps below. For a number of these updates you'll need your Master Subsidy Lock or MSL--this is a six-digit code provided to you by Ting in your activation email; you can also find this information in Device Settings in your Ting account online:

 

1. Carrier Wipe

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Open the dialer
  3. Dial # # 72786 #
  4. Enter your Master Subsidy Lock (MSL) (a six digit code provided to you by Ting in your activation email)
  5. Press the "MENU" key or the MENU icon on the top right of the screen
  6. Select "Reset"
  7. The phone will restart

2. Profile Update

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Touch the “Application” icon
  3. Touch “Settings”
  4. Touch “System updates” (on some devices the System updates option might be in another Settings menu such as "Other" or "About phone")
  5. Touch "Update Profile"
  6. The device will restart when complete

3. PRL Update

  1. Disable Wi-Fi and enable data (some LTE devices do not require this)
  2. Touch the “Application” icon
  3. Touch “Settings”
  4. Touch “System updates" (on some devices the System updates option might be in another Settings menu such as "Other" or "About phone")
  5. Touch “Update PRL”. Wait for the PRL update to complete, then touch “OK”
  6. If your device does not restart after the PRL update, restart it

Once your device restarts, 3G/LTE data, voice, and text messaging should be enabled.

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4G WiMax Settings

*for 4G LTE devices, no further action is required*

Once your HTC device is confirmed to be activated and you have voice, text messaging and 3G data working, you’ll need to manually program your 4G WiMax settings to be able to access 4G data speeds.

  1. Open the dialer
  2. Dial # #3282# (# #DATA#)
  3. Touch "Edit Mode"
  4. Enter your Master Subsidy Lock (MSL) (a six-digit code provided to you by Ting in your activation email) and touch "OK"
  5. Touch "Advanced"
  6. Touch "WiMAX"
  7. Touch "Realm"
  8. Enter "mvno102.sprintpcs.com" and touch "OK"
  9. Press the "MENU" key
  10. Touch "Commit Modifications"
  11. Phone will reboot on its own

Once the phone restarts, assuming you are in a 4g/WiMax area, you should be able to use 4G data.

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If you have problems during this process, there may be some additional configuration required. Please take a look at the steps outlined here.  If you have tried all the options and are still having problems, get in touch so we can help you out.



Completing Activation on the GSM Network

 

 

1. Reset APN to Default

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings
  2. Tap Mobile data (not the ON/OFF button)
  3. Tap Access Point Names
  4. Tap the Menu key/icon
  5. Tap Reset to default

2. Add Ting Data APN Settings

  1. Go to Settings
  2. Tap Mobile data (not the ON/OFF button)
  3. Tap Access Point Names
  4. Tap the Menu key/icon
  5. Select New APN
  6. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: If there is a free form field, enter the following exactly as written without spaces: default,admin,fota,mms,supl,hipri,internet,dun
      • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above. For example: your device has checkboxes for default, mms, supl, wap and ia. Check only default, mms and supl.  
  7. If it's not set, enter 310 for MCC.
  8. If it's not set, enter 260 for MNC.
  9. For APN protocol, enter IPv6
  10. For APN roaming protocol, enter IPv6
  11. Tap the Menu key/icon
  12. Tap Save
  13. Select Ting Data as your APN
  14. Restart your device and wait for it to find the Ting network--this may take a minute or so
  15. Confirm that you're able to access data

If you experience issues with data, try resetting the APN protocol and APN roaming protocol (steps 9 and 10) to IPv4 and IPv6.

3. Add Ting MMS APN Settings

  1. Go to Settings
  2. Tap Mobile data (not the ON/OFF button)
  3. Tap Access Point Names
  4. Tap the Menu key/icon
  5. Select New APN
  6. Enter APN settings
  7. If it's not set, enter 310 for MCC.
  8. If it's not set, enter 260 for MNC.
  9. For APN protocol, enter IPv4
  10. For APN roaming protocol, enter IPv4
  11. Tap the Menu key/icon
  12. Tap Save
  13. Select Ting Data as your APN - your phone will use the MMS APN settings automatically as it needs to
  14. Restart your device and wait for it to find the Ting network--this may take a minute or so
  15. Confirm that you're able to send and receive picture, video and group messages

If you are still having problems, get in touch so we can help you out.

 

Comments

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Paul Johnson

Ting should make it VERY CLEAR that a wifi connection/network is required to use/setup phone prior to making the switch via BYOD. If one doesn't have wifii it is quite inconvenient to do so. 

March 16, 2013, 09:34
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Andrew Costen
Ting

Wifi is generally not required for activating a BYOD phone. Actually, it's often recommended that you not be connected to Wifi when doing the carrier reset steps as some phones need to use the cellular data to do the handsfree activation. The Wifi part is only there as a suggestion if you can't get a data connection for some reason.

March 16, 2013, 11:32
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Darren Gibson

HTC HERO:

On the carrier wipe step, you need to hit edit, and then enter the info from the device section of the site. 

Haven't tested date, but voice works.

April 5, 2013, 14:20
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Darren Gibson
April 5, 2013, 14:50
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James Yao

EDIT: 

1. Carrier Wipe

  1. Open the dialer
  2. Dial # # 72786 # 
  3. Enter your Master Subsidy Lock (MSL) (a six digit code provided to you by Ting) 
  4. Press the menu button on the bottom of the phone.
  5. Tap on reset.
  6. Touch "OK", phone will restart
April 11, 2013, 19:31
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johnny alexander
The (MSL) if you don't know were it is at, you should have it in the email with the link to this page.
May 4, 2013, 01:24
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Andrew Costen
Ting

Correct, Johnny. In addition to that, the MSL for a particular device can also be found by clicking on that device on the Your Devices page in the Ting Dashboard.

May 4, 2013, 10:48
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Brian Smith

Was planning on bringing my Evo over to Virgin Mobile for some time now. Virgin was no help with this though, and the only way to do it looked difficult / illegal. Thanks for making the process easy Ting.

May 6, 2013, 14:06
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Eric Verhagen

1. Carrier Wipe ( for EVO View 4G )

  1. Enable Screen Auto-Rotation 
  2. Open the Calculator (in landscape / scientific mode)
  3. Enter  ! ! 72786 ! = (including the '=' sign)
  4. Enter your Master Subsidy Lock (MSL) (a six digit code provided to you by Ting)  as the "Password"
  5. Touch "OK"
  6. Pull down the menu (top right)
  7. Select Reset
  8. On the Confirmation screen, touch "OK", the phone will restart
  9. (Be sure 3G is enabled after the restart to let the process continue.)
May 8, 2013, 11:58
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Jesse Ulibarri

I am using the HTC EVO 4G LTE, when i attemt to complete the carrier wipe my phone wont resart after i enter my MSL as the password, it just asks for me to enter it again. Any suggestions will be appreciated.

Thanks

May 13, 2013, 23:34
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Andrew Costen
Ting

If the phone has a custom ROM installed, the original MSL may have been erased. It could also simply be you're entering the wrong MSL. I'm going to send you an email to follow up though.

May 14, 2013, 12:40
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Frank Pipitone

I have just transferred my sprint HTC EVo over to ting.  Everything is working but picture mail.  I follow the steps above and when I hit "commit modifications," it says that no changes were made.  I go back and check the URL and it is correct as listed in the instructions.

 

I cannot receive or send picture mail.  

May 15, 2013, 19:50
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Frank Pipitone

I have just transferred my sprint HTC EVo over to ting.  Everything is working but picture mail.  I follow the steps above and when I hit "commit modifications," it says that no changes were made.  I go back and check the URL and it is correct as listed in the instructions.

 

I cannot receive or send picture mail.  

May 15, 2013, 19:50
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Brennan V
Ting

Hi Frank, you did everything correct. The only thing missing was the setting in your Ting dashboard (under Devices). I've gone ahead and enabled the ability to send/receive picture messages on your device. You should be good to go now.

May 16, 2013, 11:49
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David Jaimes

HTC EVO 4G LTE


I tried to follow the steps as best I could but during the carrier wipe, after entering through the dial-er, it doesn't ask for a MSL. So I just tapped reset and then it rebooted and started updating the PRL on its own, then I go to the other updates and it says it updates and the changes will be set but nothing changes. It the continues saying "Data call failure."

What do I do?

May 24, 2013, 03:41
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Andrew Costen
Ting

That is odd David. I'd suggest trying again (I presume it was the # # 72786 # you dialled?), but if it still doesn't work you may need to try a factory reset (which will erase everything from the phone). I am wondering though, does the phone have a modded OS installed?

May 24, 2013, 17:32
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Rebecca Meyer

Dang that was easy.

May 25, 2013, 20:07
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Kristin Rievley

I have an HTC Evo Shift and the instructions for the picture mail are not working. When I enter the URL correctly and I tell it to "commit modifications" is just says that no changes have been made. I checked a few times and I am sure that picture messaging was enabled on my account.

May 30, 2013, 08:33
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Andrew Costen
Ting

Kristin, I've seen that message appear on those phones even though the changes were saved. Try sending/receiving to test and confirm though.

May 30, 2013, 13:11
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Ernest Keener

So happy to be here, everything seems to be in proper order, Very easy process, thank you, have an awesome day! M & E

June 7, 2013, 11:31
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Tony Greising-Murschel

MMS on AOSP (alternative rom)

For AOSP ROMs try opening the Voice Dialer and saying 'Open APN'. It will prompt you with a menu and let you in to change the MMSC in ANY of the APN to http://mms.plspictures.com

June 14, 2013, 11:23
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Darius Toney

I am using the HTC Evo 4G and when i try the carrier wipe the MSL won't work as the password.

July 1, 2013, 22:44
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Andrew Costen
Ting

I see you've emailed a support request in as well, Darius. We'll get back to you shortly.

July 2, 2013, 13:27
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Jonathan Murray

I just got an Evo 4G with a custom rom on it, Avatar and it is also running Android version 4.2.2.  How do I go about switching it to Ting?

July 6, 2013, 00:06
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Brennan V
Ting

Hi Jonathan, we offer limited support when your phone is rooted. If the steps detailed above don't work, please reach out to us. There are also the resourceful people from the Hacks Forums if you need additional help as well.

July 7, 2013, 10:35
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Jonathan Murray

I'll have to check the hacked forum then.  There is no system update, just avatar update and when I try any of the ## codes nothing happens like when I did the other phones I brought over.

July 8, 2013, 13:07
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Dustin Sparks

For my EVO 4G (classic) and EVO 3D, the update steps all happened automagically, I didn't have to go do them manually :) that saved some time.  Even my (mostly) rooted 4G switched over like butter! (is it butter? or bacon?  I dunno). 

The part that Frank and Brennan were going on about the "no changes were made" should be added to the instructions if that behavior is considered "normal". 

The part about the WiMax settings, the Touch Advanced step and then Touch WiMax step seems to be incorrect, the Advanced part seems like a copy/paste error from the previous instructions (not needed). 

The part about enabling/disabling picture messages in the dashboard should also be added to the instructions. 

For my wife's EVO 3D, the Picture Mail settings, the MMS URL setting was blank when I first edited it, and would blank out after editing it ("No changes were made" message), BUT the phone would still send pictures, so that's a little GOTCHA there that someone should mention.

Other than those fiddly bits, this page was a HUGE help!  Awesome :D  You're already a better provider than Sprint, and I've been a customer less than 2 hours!

July 10, 2013, 01:07
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Andrew Costen
Ting

It does look as though some HTC phones do seem to imply no changes were made, but they do indeed get saved regardless.

July 10, 2013, 16:47
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Mark Simons

I received the "no changes were made" message as well on my Evo 3D. It was still able to send/receive mms, though.

July 12, 2013, 20:49
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Amber Rippetoe

I did it and it worked!!! Thank you thank you!!! you made it so easy.

July 13, 2013, 14:33
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Darrell Edmond

I have a HTC  Evo  shift 4G and when trying to set up the picture messing settings I have gone in to the  dashboard, select your device, and ensure you have checked off "Can send & receive picture & video messages."  I am still getting no changes were made when following the steps above at least three times, I managed to follow all other steps without an issue.  Still am not able to send or receive picture messages.

July 13, 2013, 19:22
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Brennan V
Ting

Hi Darrell, I've checked your Ting settings and MMS is enabled. I've checked the towers by your house and they were down for the last few days. They are back up as of July 14th at 9:00am CST. Can you perform a profile update/PRL update and try sending an MMS message?

July 14, 2013, 16:13
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Colin O'Guin

Hi fellas, I have to admit that I am underqualified for this forum, but I just bought an HTC Evo 3D for a BYOD entry into Ting service.  This is my first Android phone, and it is rooted.  Since step 2 above involves doing a system update, I have read I will lose root and go completely stock again.  While I wouldn't mind this, what do you recommend?  Should I just unroot, complete the activation steps, then root again?

July 16, 2013, 00:38
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Brennan V
Ting

Hi Colin, once a phone is modded, our support for the device becomes limited. However, there are some brilliant minds over in the hacks forum. Try your luck there.

July 16, 2013, 13:14
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Cesar Tolentino

Just want to say that these instructions are top notch.  8 years from Virgin Mobile on a 25 dollar unlimited, moved to Ting two days ago. Two devices with very light use on phones. Hoping to even lower the $50 dollar monthly bill for two phones.  I must say, like others were saying, Ting is different, and Im loving it.

Thanks TING.

July 22, 2013, 12:04
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Tamarra Hamilton

Just activated an EVO 4G LTE..super easy!! After you open the dialer and Dial # # 72786 # , you dont have to enter the MSL just reset and the phone does all the activation steps for you. Still a pretty cool phone!!

August 1, 2013, 16:05
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Stephanie B

Just activated my EVO Shift 4G and one comment about the 4G WiMAX setting section:  the "Advanced" and "WiMAX" buttons were on the same menu.

August 5, 2013, 23:07
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Dee Schallenberg

@Tamarra... I also am trying to set up a 4g lte. It did not have a place to enter the msl. But you said just "reset". How did you reset? I did not see a "reset" or "edit" button. @anyone that can help...The phone still has the previous owner information. Is this what is causing a problem. It did come from sprint service. I have gotten the email that says it is activated. But when I come to the "complete activation" I am stuck at the reset. There is no "menu" button to take me to the "reset". Now what?

August 6, 2013, 22:51
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Dee Schallenberg

one more thing... I just got this evo 4g lte and it also gave me the "call data failed" error message constantly. I could not even attempt the carrier wipe. Once I connected wifi those messages stopped. 2 things...should I go to sprint and try and activate via the sprint website as suggested above via the manual activation link? thanks.

August 6, 2013, 23:02
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Tamarra Hamilton

I reseted by opening the menu which is the three dots located in the top right hand corner. If your phone belonged to someone else previously you may want to do a factory reset before activation so you can choose their information.

August 7, 2013, 08:46
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Chi Nguyen
Ting

Tamarra, thanks for helping out!

Dee, if you want to erase all the content on the phone, you will need to do a factory reset. Once that is done, the phone should go through Hands Free Activation, after which it should be connected to the network. If that doesn't work, then a manual program may have to be done. To make sure you'll be all set on the network, I'm going to reach out to you through a help request, and send you all the steps. Check your inbox momentarily! 

August 7, 2013, 18:14
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Dee Schallenberg

@Chi... where do I find the steps you mentioned.

August 8, 2013, 19:02
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Samantha C
Ting

Hey Dee, We don't post those steps in the public forums so our users don't accidentally mistake that process for a carrier reset and delete the content on their phones. I see that you have been working with a few members of our team so I will leave you in their capable hands. 

August 9, 2013, 12:39
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morgan Canfield

Thanks...couple device specific differences, but easy enough to figure it out.  As Cartman would say...Sweet

August 10, 2013, 20:14
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Jeff Ferrell

I did not need a wifi connection to activate. Matter of fact, Ting told me to turn it off before we proceeded with activation.

August 14, 2013, 18:57
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Brennan V
Ting

That's correct Jeff, to activate a phone on the Ting network, we need a pure data connection with one of our towers, so Wi-Fi should be off.

August 15, 2013, 11:23
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Bobby Taylor

I am trying to carrier wipe my HTC EVO 4G and when I typed my MSL it comes back with an Error

August 17, 2013, 19:27
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Chi Nguyen
Ting

Hey Bobby,

I'm going to reach out to your through a email help request to troubleshoot this for you. Please check your email momentarily!

 

August 17, 2013, 19:44
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Melvin Trinidad

Any idea when we can bring over an HTC One from sprint?

August 26, 2013, 07:46
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Brennan V
Ting

Hey Melvin, you'll know when we know. All device updates will be posted to our blog. Thanks for asking.

August 26, 2013, 13:23
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Dennis perez

lte is not working on my htc evo 4g lte

please help I need 4g:-(

August 28, 2013, 23:28
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Henry Abey
Ting

Hi Dennis, I'll be sending you an e-mail right away so we can fix your LTE.

August 29, 2013, 12:33
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Alvin Yau

Couldn't update Profile and PRL 

"The profile update could not be completed. Please try again later. If the problem persists, you may need to contact Customer Service. Error code: 1012"

The other one just ran into infinite loop. 

August 31, 2013, 00:45
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Samantha C
Ting

Hey Alvin, I've reached out to you in an email to work through these updates. If you have any other questions, feel free to ask me there. 

-Sam

August 31, 2013, 16:27
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Jessica Poisl

I just picked up an HTC EVO 4G, off glyde and it seems I did everything that I should have, but I'm having a problem connecting it to my wifi network at home. Other things are running just fine on the wifi network (laptop). Is there some sort of wifi setting I need to reset on the phone? Not sure why this isn't working....

September 3, 2013, 21:46
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Henry Abey
Ting

Hi Jessica, I've sent you an e-mail so we can troubleshoot your WiFi connectivity.

September 4, 2013, 09:20
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Dylan Kennedy
Evo 4g the OG...on the latest OTA rom I had to find an old epst.apk and push it to system/app then set permission to get the dialer code to work.
September 10, 2013, 22:32
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Kimberly Spiegl

I have just activated my phone, and did all these steps.  However, my HTC Evo 4G still says 3G at the top after the last reboot.  I am in a 4G area, as I did get 4G on my old Verizon phone.  Any suggestions?

September 13, 2013, 10:34
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Jeanne Shockley

HTC EVO 3D    Updating 4g...Correction....   Do NOT click on Advanced...  Skip that step.   Advanced and Wimax are listed on the same screen.  Had to go back to see that.

September 13, 2013, 21:48
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Jeanne Shockley

I'm not seeing the little 4g sign still after the 4g activation... but it says it's on....

September 13, 2013, 21:49
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Jeanne Shockley

I see instructions for the EVO One...   My roommate has that phone, but was told it was not supported, so he didn't switch over.  Is it supported... or no?

September 13, 2013, 21:56
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Jeanne Shockley

Scratch the 4g activation problem....  a reset and I can see the sign now.  :)

September 13, 2013, 22:05
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Jason Mills

htc evo 4g.  ive tried to follow directions  but when i dial: ##72786#  its says "please wait while initiating resource" and then nothing happens.... :(

 

September 16, 2013, 21:21
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Bruce Osborne
Ting Army

Jason,

Are you running a custom ROM ?

The instructions assume you are running a stock ROM because most custom ROMs do not support the dialing codes.

September 17, 2013, 07:10
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Jeanne Shockley

Can someone please answer my question on the EVO One?   Is it or is it not supported.  My friend needs to change service in the next week to somewhere.

September 17, 2013, 23:48
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Brennan V
Ting

Jeanne, for all BYOD supported devices, please check our whitelist. For an even clearer picture, you can enter the specific ESN/MEID of the device here.

The HTC EVO One is not our list, but we are always looking to add new phones. If you're willing, we can attempt to activate the phone on our network. We're willing to try if you are.

September 18, 2013, 12:25
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Elias Ureno

I cant activate my HTC evo lte 4g :/  Once i press the code in the dialer i cant put in my msl code 

September 18, 2013, 23:06
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Bruce Osborne
Ting Army
@Elias, Are you running a custom ROM? Dialer codes generally only work on stock ROMs.
September 19, 2013, 04:44
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Brian Mehlferber

I'm having trouble activating activating my HTC evo 4g LTE also.  I can't get it to complete the Hands Free Activation. After 5 attempts, it's done.  Is there information somewhere about manual activation?  Thanks!

September 19, 2013, 13:48
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Bruce Osborne
Ting Army

Brian,

The carrier wipe usually works, but I know if you call Ting support they can talk you through manual activation.

They had be do a carrier wipe when i was traveling Internationally. We were able to get my phone reactivated manually. It eas not perfect, but a profile update after I returned home fixed the issue.

September 19, 2013, 13:50
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Darrell Edmond

HI Brennan Valenzuela I'm still unable to view any of my picture messages sent from anyone.  Is there any way I can get my  Master Subsidy Lock (MSL) emailed to me again? I believe I tired the Picture Messaging Activation after the towers came back up around my house, but I will try it again it is very important that I am able to view and take picture messages now.  Any others suggestions or troubleshooting you need me to try please advise.

 

Thank You,

Darrel E.

September 21, 2013, 10:05
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Samantha C
Ting

Hey there Darrell, I've just sent that email for you. 

-Sam

September 21, 2013, 19:31
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Matt Peebles

At what point in these steps do you insert the sim card?

September 29, 2013, 19:19
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Bruce Osborne
Ting Army

Matt,

Neither Sprint nor TIng phones use SIM cards.

September 29, 2013, 19:21
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Matt Peebles

Is there a guide on how to transfer contacts and other data to the new phone? Old phone is a Blackberry Curve. New phone is an HTC EVO 4G LTE.

September 29, 2013, 21:57
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Henry Abey
Ting

Hi Matt, the easiest way to transfer contacts is to sync contacts to your Google Account in the old phone if it's an Android, and then just make sure to be logged in the same Google account with contacts sync enabled on the new one.

Syncing contacts on non Android phones is more complicated, and it will depend on the capabilities of the old phone. You'll be able to connect your BlackBerry to your computer and use BlackBerry's Desktop Manager software. Save a file through a backup of your contacts to your computer in the CSV format.

You can then login to Gmail on your computer. If you click on Gmail in the top left corner you can switch it to Contacts instead.  Then go to More > Import. Here you can import the CSV file that you created earlier and you'll see your contacts appear in your Google account. Now you'll want to make sure that the contacts are synced on your Google Account on the phone.

Go to Settings > Accounts & Sync, and make sure that you have the Google account available here. If you do, click on it, and if not click "Add" on the bottom of the screen to add it. When you click on the Google account option, you should see a list of options to sync, and you'll want to make sure that "contacts" is checked off.

September 30, 2013, 09:35
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Brett Menzel

Is there a way to verify these steps were completed successfully? My HTC still says Sprint on the home screen and I've sent a few texts that don't appear on my account page (though I understand this might be delayed).

September 30, 2013, 11:13
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Henry Abey
Ting

Hi Brett , if you try to place a call it will go through if it worked. The Ting dashboard doesn't update in real time, and can be delayed up to a day or two depending on the usage.

September 30, 2013, 11:40
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Emily Pizzello

i have bought 2 htc evo from glyde (horrible decision) 

DO NOT TRUST GLYDE!!!

tried to complete the carrier wipe ( ##72786#) , i enter it in then my screen freezes and also it doesnt pop up anything for my msl, this has been so frustrating i have tried everything, 

 i bought two phones, the problem above is on the one phone , the other phone i bought isnt even compatible with ting ,  i called customer support and they couldnt help, then i tried to find a number for glyde customer service and turns out THEY DONT HAVE ONE!  seriously no number (what a worthless company ) 

seriously everyone its just easier going to get straight talk from walmart or signing up with a legitimate company not scam artists like glyde , 

 wish i could find someone to help instead of wasting my time and money for nothing

October 2, 2013, 17:53
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Bruce Osborne
Ting Army

Emily,

This is not s Glyde support forum. Did you try emailing service@glyde.com ? According to their site, that is now you contact their customer service.

See http://glyde.com/transaction-policies and http://glyde.com/glyde-guarantee 

October 2, 2013, 18:03
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Ricardo Gonzalez Chacon

I have an EVO 3D everything works but the picture messages I tried the steps here and also allowed the picture messages on the dashboard but says that "no item has changed" and the mms server url its blank can someone help?

October 6, 2013, 01:30
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Siham M
Ting

Hi Ricardo,

It sounds like the mmsc URL is not saving on the phone. Are you selecting "Commit Modifications" from the phone menu after updating it? I will be following up with you via a support request with some further troubleshooting.

October 6, 2013, 16:52
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Sean McGonegal
Just got set up with my original Evo. Took about 3 hours and everything works smoothly. Thanks Ting, I'm happy to be aboard!
November 7, 2013, 08:33
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kyle schalm

My phone says unable to establish data connection, contact your carrier. It also says "you have lost data connectivity because you left your home network with roaming turned off" every few minutes. It failed to do the PRL and profile updates. This is a HTC EVO Shift 4G.

November 9, 2013, 01:05
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Chris Bruce

I'm having a problem activating my new HTC One. I have a request logged and though I don't expect your customer support reps to respond 24/7, I'd really like to get this resolved ASAP. What are the prospects for getting this sorted out now that it's Saturday morning? In a nutshell, my phone activated, I had voice and text but no data connection. That I could live with temporarily. But in the process of trying to establish the mobile data connection I lost all connection - no voice or text now either. The carrier reset throws error code 1012.

November 9, 2013, 08:15
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Samantha C
Ting

Hey there Kyle, If you are roaming you will be unable to fully activate your device until you are in an area covered by our network. I will send you instructions to manually activate the voice and text features until you are in a service area. 

@Chris, we do have staff in on the weekends 12-8 Eastern. I see that Sinead has responded to your email so you should be back up and running soon - she is that good. 

November 9, 2013, 18:10
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Chris Bruce

Thanks Sam. She did indeed help me get voice and text back so big help there. Still no data connection but that's not as urgent so I'll wait to hear back from her.

November 9, 2013, 18:54
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freddy ramos

i cant send any text i get sms error cause code 64 error class 2 pls help

November 10, 2013, 02:52
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Samantha C
Ting

Hey Freddy, sorry to hear you are having trouble, I will send you an email with some troubleshooting steps to get rid of that error for you. 

November 10, 2013, 13:32
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Anthony Thornton

Thanks for the information.  I just successfully activated my EVO LTE and my phone did not ask me for my MSL number.  However, I still was able to activate it successfully.  I also activated an EVO 3D phone, but as suggested earlier, I had to disable WiFi before the hands-free activation worked.  All is good. Ting, thanks for having such helpful people attending the forums and for all of the people who contribute to the forums with their experiences.

November 10, 2013, 22:08
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Charles Mayers

Trying to complete step one... carrier wipe... I have an HTC EVO 4G that has been rooted and I have tried 6 different roms including:
CyangenMod 10.1 Unofficial
CyangenMod 7.2 official
Stock rom - Rooted (Based on final OTA update)
CM9_Pappa_Smurf151_Style
TeamDirt CM9
TeamRemics v1.3.1

All of these fail in one of two ways... either no response to the typed in code at the dialer (##72786#) or the dialer crashes as it tries to respond. Any thoughts? Is there another way to do a carrier wipe?

November 14, 2013, 01:25
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Bruce Osborne
Ting Army

Charles,

You usually need to be on a stock ROM to have the dialer codes functioning. I have used dialer codes with a rooted stock ROM on my Epic 4G, so I do not think root is an issue.

You also need the phone's MSL.  You may want to call or email Ting support when you have a stock ROM back on your phone.

Since you are having dialer crashes, you might want to try this without any additional apps installed. Some apps interface with the dialer and may be crashing it.

November 14, 2013, 03:57
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Charles Mayers

Bruce,
Thanks for the advice. I did talk to Ting support, and after a couple other checks they were unable to get it working. They can only do so much in the case of a rooted phone and I understand their position. They suggested asking the Ting Army for help.  

Having installed the stock rom I'm still unable to get the dialer to respond properly to the code ##72786#. When I type it in the phone recognizes the code in the sense that it blanks the dialer and then the dailer app freezes. Any other thoughts?

November 14, 2013, 15:53
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Johnny Voegele

I am trying to activate my HTC Evo and when ever I try to enter the MSL number it says the password is not correct???

November 17, 2013, 14:28
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Johnny Voegele

Also my other HTC Evo I am trying to update the PRL, and the Profile and it keeps coming up Error code 67 

November 17, 2013, 14:31
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Samantha C
Ting

Hi Johnny. The two most likely reasons for having your phone not taking the MSL provided is either having an incorrect ESN entered under your account or having a rooted/modified device.

First, it might be worth verifying if the ESN under your account matches the one on your device. You can do so by going to your Ting account, clicking on Device Settings and selecting that device. Compare it to the number on the back of your phone to see if they match (that number might be inside the battery compartment and usually starts with DEC). If they don't match, please let us know so we can fix that for you.

If that number matches, try following the steps above to activate it, but enter 000000 or 123456 as the lock code (MSL) if the one we sent you didn't work. Those are the two usual MSL numbers for modified devices.

Regarding the Error 67 message, that means your username and password cannot be registered with network. In other words, your phone is not able to connect to the data network. That could happen because  your device hasn't been fully activated yet or data hasn't been fully configured yet or turned on.

Felipe will be creating a support request for you so we can further investigate it. Please reply to that email and we'll help you get your devices up and running.

November 18, 2013, 15:33
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Bruce Osborne
Ting Army

@Johnny,

Actually, rooting will NOT change the MSL, but some radio programming tools can modify it.

A support ticket with Ting is a wise move.

November 18, 2013, 15:35
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Thomas Jensen

On the third phone for my teenager this year, easy to set up and get working with these instructions. Now if I could just convince her that cell phones and washing machines do not like each other...

November 20, 2013, 15:55
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Bill H

Having trouble setting up MMS on my EVO Design 4G. Everything is good until I click "Commit modifications," and it says "No item changed." I made sure the "Can send and receive picture & video messages" button on my device settings is unchecked. Help? Thanks.

November 28, 2013, 22:57
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Paraic O
Ting

Hey Bill,

To use the Picture and Video messaging you need to have that box checked off. Not to worry, I updated it for you. Are you sure that you input the right MMS URL? Was it already in place when you went into that special menu? If you need further assistance you can always contact us here or by calling us at 1-855-846-4389.

November 29, 2013, 08:47