Instant Answers/Knowledge Base/Bring Your Device to Ting (BYOD)

Completing Activation for your Samsung Device

Brad Coates
posted this on February 13, 2013 14:44

The following steps are intending for the majority of Samsung devices running Android software. There are two exceptions:

1. The Nexus S and Galaxy Nexus require different instructions which can be found here.

2. Samsung Feature phones may require different instructions, however, we recommend trying the steps below before moving on. 

The first thing you will need to do is ensure that 3G/LTE (if you have an LTE device), voice, and text messaging are all working properly on your device. To do this, a Carrier Wipe, and Profile & PRL update are required. Please follow the steps below. For a number of these updates you'll need your Master Subsidy Lock or MSL--this is a six-digit code provided to you by Ting in your activation email; you can also find this information in Device Settings in your Ting account online:

1. Carrier Wipe

NOTE:  Galaxy Note IIs running Android 4.3 may reset to factory defaults after a carrier reset - back up your device first!

  1. Open the dialer
  2. Dial # # 72786 # 
  3. Enter your Master Subsidy Lock (MSL) (a six-digit code provided to you by Ting in your activation email) if prompted
  4. Touch "OK", phone will restart

2.  System Update

  1. Touch the “Application” icon
  2. Touch “Settings”
  3. Touch “System updates” (on some newer phones, this may be one level up from the Settings menu)
  4. (Note: If it says "No updates available" you may not be connected to the internet. Make sure your WiFi is enabled and connected. You also may need to change your WiFi sleep policy, check it out here)
3. Profile Update
  1. Touch the “Application” icon
  2. Touch “Settings”
  3. Touch “System updates” (on some newer phones, this may be one level up from the Settings menu)
  4. Touch "Update Profile". The device will restart when complete.
4. PRL Update
  1. Touch the “Application” icon
  2. Touch “Settings”
  3. Touch “System updates" (on some newer phones, this may be one level up from the Settings menu)
  4. Touch “Update PRL”. Wait for the PRL update to complete, then touch “OK”. Your device may restart after the PRL update. If not, please restart your device.

Once your device restarts, 3G/LTE data, voice, and text messaging should be enabled.

---------------------------------------------------------------------------------------------------------------------------------------------------------------

4G WiMax Settings
*for 4G LTE devices, no additional action is required*

Once your Samsung device is confirmed to be activated and you have voice, text messaging and 3G data working, you’ll need to manually program your 4G WiMax settings to be able to access 4G data speeds.
  1. Open the dialer
  2. Dial # #3282# (# #DATA#) 
  3. Touch "View"
  4. Touch "WiMax"
  5. Enter your MSL (a six-digit code provided to you by Ting in your activation email) and touch "OK"
  6. Touch "Realm"
  7. Press the hardware menu button (The page button located on handset in the bottom left corner of the device)
  8. Touch "Write Rlm"
  9. Enter "mvno102.sprintpcs.com" and touch "Save" (Note: It will only say "Realm: sprintpcs.com" in this field)
  10. Restart Phone
Once the phone restarts, assuming you are in a 4G capable area, you should be able to use 4G data.
---------------------------------------------------------------------------------------------------------------------------------------------------------------
If you have problems during this process, there may be some additional configuration required. Please take a look at the steps outlined here.  If you have tried all the options and are still having problems, feel free to drop us a line at help@ting.com, or call us at 1-855-TING-FTW (1-855-846-4389). 
 

Comments

User photo
Jamaal Yarborough

So If I put my Sprint Samsung Galaxy S III to ting LTE will work right?

March 28, 2013 23:15
User photo
Andrew Costen
Ting

In theory, yes. I say "in theory" because there are cases where it may not work, such as a phone that's been reported as lost or stolen, or if the phone has a modded OS installed (in which case it can come over to Ting but likely won't be able to be activated on the handset itself).

March 30, 2013 10:39
User photo
Andrew Costen
Ting

And I just realized I misunderstood your question. The answer I should have said is yes, LTE should work (provided you're in an area covered by LTE of course).

March 30, 2013 10:40
User photo
Jordan Brown

I am an idiot when it comes to "reading" directions... and not afraid to admit it... but !!! i did it! the GS3 is now up and runnning!!!!

April 02, 2013 03:25
User photo
Dan Schreiber

I got my S3 yesterday (Friday), and waited all afternoon for it to activate with my current cell phone number (currently using sprint) I finally called ting tech support, and they said it would switch over any minute.  A few hours later, my sprint phone stopped working, but I never got the activation email from ting.  So, now I don't have a working phone until Monday morning, when Ting will next answer their phones.  Very frustrating.

April 06, 2013 15:08
User photo
Bruce Osborne
Ting Army

Dan,

You could try to force a profile and PRL update.The phone gets its settings from the profile.

You could also try the carrier wipe listed in the first post if you have the MSL.

Sometimes Ting staff respond in this forum on weekends to help people.

April 06, 2013 16:18
User photo
Dan Schreiber

I don't have the MSL -- I assume that's in the activation email they send out?

April 06, 2013 18:44
User photo
Rob Lake
Ting

Hi Dan,

I'm really sorry about this. There's been a problem with the port, and that's why you haven't received an email from us.

Your number is still technically with your previous provider, though it's not supposed to be, and for some reason they've shut your service off as a result of this error.

I've just called our network provider, and they've given us an estimate of 24 hours maximum to have this resolved for you.

My sincerest apologies. Number porting is a very complicated process, and sometimes things don't go exactly as they should.

By tomorrow we should have you up and running.

April 07, 2013 11:58
User photo
Dan Schreiber

Thanks Rob -- I just tried it again, and all is well.  Thanks for checking it out over the weekend!

April 07, 2013 20:20
User photo
Shaun Ali

I have a Galaxy S3 and I'm having a problem. When I do the carrier wipe, ##72786#, the phone just restarts, I don't get a chance to enter the MSL. Then when the phone finishes restarting it goes to hands free activation, but I get an Error (Code: 6) Connection Error. So I haven't got past that, is there anything I can do to manually activate the phone ?

April 09, 2013 10:27
User photo
Shaun Ali

Oh yeah and if I try Firmware, PRL, or Profile update they all give me the same error.

April 09, 2013 10:28
User photo
Shaun Ali

Looks like I figured it out. I went ahead and booted into recovery mode and did a factory wipe and now it all works fine.

April 09, 2013 11:57
User photo
Nicholas Summerlin

I'd like to say that I've successfully ported my number from Sprint (Galaxy S) and it was quick and nearly effortless. I've tested text, cell, 3G, and 4G; all work perfectly. I switched from Sprint to Ting in less than 5 hours with minimal effort. Needless to say, I'm impressed enough to comment here! Great work Ting staff! 

April 29, 2013 18:39
User photo
Bill Dengler

I'm trying to get my Samsung phone on Ting. Here's what I've tried so far :
go to ting BYOD form and give you the ESN and phone number to port
dial ##scrtn# on the phone : note : this doesn't prompt for the MSL, it just reboots
dial ##rtn# on the phone : note : this did prompt for the MSL and it rebooted and returned to factory defaults
wipe data

The phone just shows this handsfree activation thing and asks if I want to swap the device for one on my Sprint account, I answer no since this isn't a Sprint activation.
Has anyone else ran into this?

May 04, 2013 21:00
User photo
Bill Dengler

Also, when I try to update profile or PRL the hands free activation prompt appears again.

May 04, 2013 21:01
User photo
Mary Ludden

I'm having the same problem as Bill on my Galaxy Note II - endless handsfree activation prompts which force factory reset my phone, followed by handsfree activation prompt which factory resets the phone again.

 

If I cancel, I follow the steps to do ##scrtn# but it just resets the phone. ##rtn# did seem to work but after I enter my MSL it resets and then... endless handsfree activation prompts on reset which will factory reset the phone if I don't cancel before it updates the profile.

I've tried everything I can think of to work around this and it just isn't happening.

Please help!

May 05, 2013 04:46
User photo
Bruce Osborne
Ting Army

The carrier wipe triggers the hands-free activation.Do not be concerned if the activation software mentions Sprint. Since the phone was a Sprint phone, the firmware assumes you are activating on Sprint.

The hands-free activation is just meant to be the easy way of updating the Profile & PRL, reprogramming the phone for a new carrier. It really should complete.I believe hands-free activation just does a factory reset on the radio ("modem") settings, not affecting user data or apps. A factory reset affects data & apps.

Are you sure you are in an area with good Sprint signal? This is needed to activate the phone.You can try updating the PRL & Prifile manualy to activate the device.

You can email help@ting.com to open a support ticket. Usually support people will respond, even on weekends.

I assume you have already received the email stating the device has been activated on the network end.That needs to happen before you can update the device.The ndevice should appear on your Ting dashboard on the website. If it does not appear, the network portion of the activation is likely not yet complete.

May 05, 2013 06:01
User photo
Bruce Osborne
Ting Army

You could also try the "Profile Update" instructions in the original post to activate the phone.

May 05, 2013 06:05
User photo
Mary Ludden

Sorry to say that if I let the activation complete, it initiates a factory reset, and then when it reboots it initiates another handsfree activation which then resets the phone again.

This is actually my father's phone and I don't want every time he restarts it for him to have to worry about it removing all of his apps and call logs, texts, and contacts.

Is there a way to activate the phone and then keep the handsfree activation from coming back over and over?

And yes this phone is activated and in an area with full coverage.

May 05, 2013 13:42
User photo
Rob Lake
Ting

Hi Mary and Bill,

I've sent both of you emails for your independent issues.

Bill, please get back to me when you can.
Mary, I hope the email I sent you is helpful, however, I did tell Paul I'll try and call back before the end of the day.

Hopefully we can get this all settled then.

May 05, 2013 17:02
User photo
Zachary Sage

Re: 4G WiMax settings

 

I entered the information as described above, but my Samsung Galaxy S2/Epic Touch 4G shows "mvno102.sprintpcs.com" in Realm (not "sprintpcs.com" as the instructions indicate).  Is something wrong?

 

I have not been in a 4G area since updating this setting, for what that's worth.

May 07, 2013 05:23
User photo
Bill Dengler

I ended up making it work. See this thread :

http://forum.xda-developers.com/showthread.php?t=2258660

May 07, 2013 06:47
User photo
Rob Lake
Ting

Hey Zachary,

I wouldn't worry about it; it sounds like the input took. (But of course, please let us know if you have an issue.)

May 07, 2013 15:39
User photo
Harvey Dam

Just FYI the LTE checkbox for the Galaxy S III is under "Advanced" in the ##3282# (DATA) menu. I don't even know if it works though because I don't have LTE in my area.

May 07, 2013 15:46
User photo
Carlos Gutierrez

No WiMax setting on my Galaxy s3, does this mean it doesn't support 4G?

May 11, 2013 13:32
User photo
Andrew Costen
Ting

4G can refer to more than one category. Both WiMAX and LTE fall under the 4G category, the latter of which (LTE) being the one supported by the S3.

May 11, 2013 14:14
User photo
Carlos Gutierrez

Thanks Andrew!

Can you point me in the right direction on to where I can find the LTE setup process for my Galaxy S3?

May 11, 2013 14:19
User photo
Andrew Costen
Ting

There's no extra programming necessary for the S3. At most, you might have to go into Settings to enable LTE (under Menu -> Settings -> Wireless -> More settings -> Mobile network), but keep in mind that LTE is not that widespread yet, so it will only work if you're in an area covered by LTE service.

May 11, 2013 14:27
User photo
Jonathan Murray

I am bringing 2 phones over, a Galaxy S2 and an Epic 4g.  I went through all of what is above with no problems till the 4G part.  I typed in the mvno102.sprintpcs.com and hit save but the Realm: blank stayed blank.  This happened on both phones.  Did I not do something correctly or does that mean I do not have 4G in this area?  I am in Ohio, 45801.  Thanks

May 13, 2013 14:09
User photo
Brennan Valenzuela
Ting

Hi Jonathan, you did everything correctly. I performed a service check for your area and currently we only have 3G speeds in your zip code. As Andrew mentioned, 4G networks are still growing. It's only a matter of time before you will start to see 4G towers in your neighborhood.

May 13, 2013 15:03
User photo
Bruce Osborne
Ting Army

Although 4G is expanding, the expansion is for LTE. The Epic 4G only does WiMax, not LTE.  I believe the Galaxy S2 is also WiMax.

May 13, 2013 15:19
User photo
Andrew Costen
Ting

Bruce is correct. One more thing to add: the programming needed for WiMAX devices does not apply to LTE phones. LTE should work automatically as long as it's active on the account and phone, and one is in an area covered by LTE.

May 14, 2013 12:30
User photo
Kevin Wright

These instructions worked great! Thanks a lot!

May 20, 2013 16:42
User photo
Todd Waller

nothing seems to be working for me here, Ive had phone for over 24 hrs thinking maybe it just needed some time, but still wont activate. I've talked to tech support this morning, suggested that I enter a better data area as i didn't have full reception at my house. I did that and still nothing, i get error 131 sign in failed sprint data service username and or password may be incorrect. I cant seem to update my profile or prl or anything in that menu.  Ive tried a carrier wipe, it seems to work, but doesnt help me update or activate the phone. Ive double checked that my 3g is turned on under settngs and on my ting website options list. Anyone have any ideas? i love my new phone but am getting frustrated that i cant activate it. Hope im missing somthing obvious, any help much appreciated.

May 25, 2013 22:56
User photo
Brennan Valenzuela
Ting

Hi Todd, I've addressed your concern in your other forum post (https://help.ting.com/entries/22904772-Voice-MMS-working-but-not-data-Samsung-Galaxy-SII-Epic-4G-Touch-SPH-D710-?page=1#post_23647318). Thanks for reaching out.

May 27, 2013 16:44
User photo
Gabriel Bien-Willner

Everything went well, except there is no "systems update" button in the Epic Touch, although that is the folder in the settings menu where the PRL and other updates are.  I ignored it and did everything else- hope it is OK.  Voice seems to be OK.

June 08, 2013 00:14
User photo
Art Miller

Setup instructions worked well for an old Sprint Samsung Moment we had setting around.  :)

June 17, 2013 12:35
User photo
Josh Bray
Ting Army

Just wanted to say followed instructions to a tee and my Spring Epic 4G Touch (Samsung Galaxy S2) is rocking Ting great!  Thanks for the AWESOME service and FANTASTIC help you have here.  You guys come very highly recommended.

June 24, 2013 20:09
User photo
Dana Morrison

I just picked up a manufacturer refurb (sprint Samsung S II).  Though I didn't have a sprint data signal I was able to use ##MSL# to enter my phone MSID.  The phone works great.  Should I still have to do a Profile Update when I'm on a sprint tower sometime?

June 25, 2013 18:02
User photo
Andrew Costen
Ting

Probably not necessary if everything is working fine. More important though, do perform a PRL Update (though only if you have data enabled).

June 25, 2013 18:17
User photo
Angelo Bliss
Samsung Google Nexus S, is this the same as nexus S?
July 02, 2013 21:19
User photo
Brennan Valenzuela
Ting

That is the correct Angelo, they are the same phone.

July 03, 2013 12:22
User photo
Charles Hakala

I bought a pair of Epic Touch phones for my in-laws.  One of the phones is modded with cyanogen.  Do I need to restore to stock settings prior to activating the phones?

July 05, 2013 16:20
User photo
Ted Williams

I have an original S1/Galaxy S. Samsung Epic. To get to the System Update in Settings: scroll down and select "about phone". All the Update buttons are there. FYI.

 

Really simple to do. thanks Ting!

July 05, 2013 16:38
User photo
Josh Bray
Ting Army

@ Charles If your phone is set for Sprint service, you will be just fine on Cyanogen.  I ported my phone over on a variation of that ROM when I started service myself.  

 

 

July 05, 2013 16:41
User photo
Andrew Costen
Ting

That said, please do keep in mind that modded phones aren't really supported as far as troubleshooting activation issues go. You're very welcome to try, but I wanted to make sure that you're aware of that factor if it doesn't work. Still, it sounds like some of our customers have been successful, so that's a good sign.

July 05, 2013 16:52
User photo
Josh Bray
Ting Army

Indeed.  I have to say the BYOD service worked great for me. I was actually a little shocked at how smooth and simple it was.

Worst case all you would have to do is update to stock software, then go to a build of your choice afterwards :)  XDA dev forums are a great place for that, and I'll help anybody who desires.  Just PM Eigokyoukan over there and I will respond as I can

July 05, 2013 17:14
User photo
seth mitchell

so i hit the the number in and my phone just auto restarted without asking for my msl however it seems to be working. life hack?

July 06, 2013 13:51
User photo
seth mitchell

never mind it switched all my crap back to the sprint stuff i can fix the mms problem as that doesnt make it restart but is there and alternate way of getting my msl on this phone without dialing that number?

 

July 06, 2013 13:56
User photo
Josh Bray
Ting Army

@ Seth, ASFAIK the dialpad codes are the only way.  Are you on a Cyanogen or AOSP ROM?  I know some Samsung phones do need to be on a stock/TouchWiz based ROM for the dialpad codes and PRL updates to work.  

I know for the Epic 4g touch, there is a Temp boot ROM to do network updates with... Otherwise you could make a backup with nandroid, get yourself on stock then finish your MSLing, then nandroid restore back to your ROM.  If you need any help, I'll be happy to assist!

July 06, 2013 20:58
User photo
Jamaal Yarborough

Has anybody used BYOD with Ting using Sprint Samsung Galaxy SIII? I want to bring it but I'm scared that 4G LTE won't work. I have a question about the plans do I pay first after activating my device or after the month is up? Also can I bring my number from another carrier besides sprint? Oh and another question I have  $25 I think on the account when I followed a link here but I don't see it in my account where is it Thanks in advance.

August 08, 2013 21:23
User photo
Bill Dengler

The Galaxy S3 should work fine. LTE coverage with Sprint is quite limited at this point. You can port your number from another carrier, but I strongly recommend activating with a temporary number, then once your phone is working port your number in. Ting is a postpaid carrier, so you pay at the end of the month. Your $25 referral credit will just be subtracted from your next Ting bill.

August 08, 2013 21:58
User photo
Jamaal Yarborough

Okay so I just go the the BOYD process for calls, sms/mms and 3g then set the 4G settings? But on my S3 when I dial ##DATA#> edit> I don't have a setting for Wimx but in others I have  LTE Apn settings will that give me 4G LTE? Thanks for the reply.

August 08, 2013 22:48
User photo
james jones
I have gs3 and I've completed all steps but my pic msg isn't working I've sent out test msg still no luck. Everything else works great. I followed the MMS steps.
August 09, 2013 08:08
User photo
Sam Coulombe
Ting

@Jamaal, when configuring your WiMAX on your S3, choose view instead of edit and you will be able to complete the process. 

@James, I see you and Isabel have resolved your MMS troubles. 

August 09, 2013 14:34
User photo
harold mccarthy

i have a galaxy victory, its gone through the hands free activation and i have tried manually activating it many times...my text works...but i cannot make or recieve any calls...what could be the problem here? i know that when my activation launches nowhere can i imput my 6 digit number from ting it just passes right on through...also i notice under device settings here on the website that this particular phone doesnt list any call settings like the other three that i ported over do.

please help!

August 24, 2013 13:01
User photo
Siham Mohammed
Ting

Hey Harold,

I have followed up with your help request and will continue to investigate this for you. I will provide you with an update once I receive one which should be within 24-48 hours.

August 24, 2013 17:31
User photo
T Evans

How important is the carrier wipe?  I activated a Samsung Galaxy S2 and it automatically did the System Update, Profile Update and PRL update.  The phone is working fine.  I didn't have my MSL so I didn't do the carrier wipe part yet.  Now that I have the MSL do I need to do the carrier wipe if everything is working fine?  Thx.

August 26, 2013 15:03
User photo
Brennan Valenzuela
Ting

The carrier wipe is a manual 'hands-free activation.' If your phone updated the profile and PRL automatically, there is no need for a carrier wipe.

August 26, 2013 15:05
User photo
Kazunori Mogi

Hello. Tried to activate my used Samsung Galaxy S II maybe a hour ago and still no email with the MSL number. On my account it says the SII is active, but I can't call yet. Am I just being impatient?

August 26, 2013 19:23
User photo
T Evans

Under your account online > Device Settings, is the device listed?  If so, it should have the MSL shown.  Otherwise, you'll probably have to talk to a human.  Good Luck, awesome phone.

August 26, 2013 19:31
User photo
Brennan Valenzuela
Ting

Hi Kazunori, I see your Samsung Galaxy SII has been activated. I take it you found the MSL number? If not, I'd be happy to shoot you an email.

August 26, 2013 19:46
User photo
Kazunori Mogi

Hi Brennan. Yes found it thank you! But, it looks like the cable or charger that was proved by Gyde doesn't work. The phone shut off after updating the PRL. Hopefully it didn't mess anything up. So far seems ok.

August 26, 2013 19:53
User photo
Kenneth Bittner

Would my Galaxy S 2 be covered under the ting program?  

August 31, 2013 12:43
User photo
Sam Coulombe
Ting

Hey Kenneth, We can bring S2s to Ting as long as it is a Sprint device. 

August 31, 2013 17:05
User photo
Kenneth Bittner

Thanks!  It gets shut off sometime tomorrow, so I'll try it tomorrow night.

August 31, 2013 17:14
User photo
Jonathan Ward

Can i use a rooted phone? Its a samsung galaxy nexus 4g.

August 31, 2013 17:41
User photo
Sam Coulombe
Ting

@Jonathan We can't guarantee that you will be able to activate a rooted device, nor can we promise that all the features will work. You can always give it a shot and see what happens or go back to stock to activate. 

August 31, 2013 17:56
User photo
B D

First off, thank you for this service, this is very exciting.

I noticed that the the "Ting.com" link on the Picture Messaging Settings above, leads to a non-existant URL.

https://help.ting.com/entries/ww.ting.com

 

September 05, 2013 23:08
User photo
Paul Rodriguez

When I tried putting in the MSL on my Galaxy S3 my phone rebooted and started the hands free activation. I didn't come across any errors during the process (profile and PRL updated), but I'm worried about not being able to put the MSL under the carrier wipe screen. I was able to put in the MSL under the Picture Messaging settings and I am able to receive picture messages, texts, and calls. Might just be extra concerned for no reason, but could anyone tell me if everything went over smoothly, please? Thanks!

September 06, 2013 00:02
User photo
Siham Mohammed
Ting

Hey Paul,

Some devices do not require you to enter the MSL code when completing a carrier reset, specifically some of the newer Samsung Galaxies - they usually jump right into the reboot once the reset code is entered. If you are able to use your phone successfully from here, you should be all set!

Barry, glad to have you over and thanks for the heads up! I've updated the link to lead to our homepage.

September 06, 2013 12:43
User photo
Ricardo Miron

Concerning the last process "4G WiMax Settings" What if I don't see the WiMax setting for my Samsung galaxy 3 The only option I see are the following: Data Profile, EVDO, Advanced, USB Charging, eHRPD, LTE, and Others.

September 07, 2013 00:25
User photo
Paul Rodriguez

Thanks for the reply! Glad to finally be a part of Ting! =D

September 07, 2013 16:25
User photo
Siham Mohammed
Ting

Hey Ricardo,

The Samsung Galaxy S3 can only access 4G/LTE networks so that is why the 4G/WiMax option does not appear. No additional steps are required to reset the LTE settings on your device.

September 07, 2013 18:05
User photo
Shaunette Taylor

I don't know if I'm in the right forum but, I want to activate my Samsung Galaxy SII and I was told that the activation is free.  When I filled out my info, it ask for the credit card number.  If I put my cc number in, will it charge me right then or in a month.  Please help me!!!  Thanks!

September 09, 2013 21:15
User photo
Brennan Valenzuela
Ting

Hi Shaunette, that is correct. We don't have an activation fee. We also won't charge your account upon setting up with us, but will place a small authorization on your credit card to validate it. The authorization disappears after a day.

September 09, 2013 23:26
User photo
Aaron Phillips

Mine said "Walmart stopped working" Mine keeps defaulting to Verizon wireless. Phone sometimes works and data never does...Savannah GA

September 13, 2013 18:45
User photo
D'Vonte Cherry

I am unable to do the Profile and PRL Update. Every time I attempt to update them an error message pops up. It says the error is called by a Client Authentication Error. 

September 17, 2013 01:40
User photo
Bruce Osborne
Ting Army

D'Vonte,

Call or email Ting support to have them troubleshoot the issue for you.

September 17, 2013 07:08
User photo
Henry Abey
Ting

Hi D'Vonte, I've sent you an e-mail so we can troubleshoot your error message. Please keep an eye on your inbox!

September 17, 2013 08:56
User photo
Robin Hale

I followed the steps and I can receive mms message however I cannot send them is this happening for other people with an S3 or just me?

September 20, 2013 09:03
User photo
Shiras Corella

Hi there!  Just got my number ported and going through the activation process with a galaxy nexus.   Everything went smoothly up until the PRL update finished.   After that I started to configure the pic messaging and 4g and found that the "hidden menus"  wont pop up anymore.  ##DATA#, etc, don't do anything anymore.  Any ideas on how to fix this?  It's also getting in the way of google voicemail integration.  Thanks.

September 20, 2013 17:18
User photo
Shiras Corella

Went ahead and created a support ticket for the above.

September 20, 2013 18:24
User photo
Siham Mohammed
Ting

Hi Robin,

I have sent you a follow up ticket where we can troubleshoot and hopefully get you all set up!

 

Shiras, thanks for writing in and you should be getting a response very soon :)

September 20, 2013 19:10
User photo
Bruce Osborne
Ting Army
@Shiras, I believe the Nexus dialer codes begin and end with #*# rather than beginning with ## and ending with #
September 21, 2013 03:53
User photo
Karen Kohn

I've done everything in the directions..but I can't seem to send photos? Help please? I have the samsung victory.

September 22, 2013 20:59
User photo
Henry Abey
Ting

Hi Karen, I'll be sending you an e-mail right away so we can work on this together.

September 23, 2013 08:44
User photo
Adam Reygers

Ok.. I am a little confused.  I just activated my phone and everything was cool until I was configuring the WiMax settings.  I was able to get into the menus and enter "mvno102.sprintpcs.com" but I keep getting a message stating "wimax modem is off. please turn on wimax in settings."  I can't figure out if the setting took or not.

BTW, my phone is a Samsung Galaxy SII Epic 4G Touch (SPH-D710).

Thanks for any help!

September 24, 2013 00:14
User photo
Adam Reygers

Please disregard my earlier message!  I ended up turning off wifi and selecting 4G in the "pull down" notifications menu!  Went into the WiMax settings and everything displayed correctly!

September 24, 2013 02:06
User photo
Siham Mohammed
Ting

Glad to hear it Adam!

September 24, 2013 13:52
User photo
Kathy McCullough

Just wanted to add: I tried completing activation on my Galaxy SII at 3 AM on a Sunday morning and... it just wasn't happening. (Connection Errors: The profile update could not be completed. Please try again later.") Tried a couple Carrier Wipes (##72786#). Tried MANY Profile Updates and automated "Hands Free Activations". Nope. At about 9 AM, I tried one last Carrier Wipe before I was to contact Ting support. It finally worked! Activation complete, everything is working fine. :)

Was it the timing (Sunday morning)? Sprint network? Was it because I first tried to transfer a number (but finally aborted and requested new one)? I don't know, but I'm happy to finally be with Ting.

tl;dr: Completing activation took 6 hours. Patience.

P.S. - This Help Center is pretty amazing.

October 06, 2013 10:13
User photo
Brennan Valenzuela
Ting

Hey Thomas, maintenance is typically done on Sundays at 1:00am ET for a few hours. I didn't see any maintenance performed in your area, however, the towers in your neighborhood could be performing better so I flagged them for you. Thanks for the update.

October 06, 2013 15:22
User photo
Alfred Laredo

Error: Client Authentication Error

In a Samsung Galaxy S Epic 4G

When trying to update Profile and PRL?

October 14, 2013 00:57
User photo
Bruce Osborne
Ting Army
@Alfred, What ROM is on your phone? My Epic is fine running stock FC09 Gingerbread. My current PRL is 61098.
October 14, 2013 07:20
User photo
Alfred Laredo
I have GINGERBREAD.FC09
And PRL 60690
October 14, 2013 12:18
User photo
Bruce Osborne
Ting Army
I think you should call or email Ting support for further help.
October 14, 2013 17:32
User photo
Bruce Osborne
Ting Army
I think you should call or email Ting support for further help.
October 14, 2013 17:32
User photo
Siham Mohammed
Ting

Hey Alfred,

You've got a help request open with Alex and he should be able to take care of the matter from there. Cheers!

October 14, 2013 20:12
User photo
Sarah Reathaford

I'm a bit confused, the instructions I got via email to power down my device and power it back up seemed to activate my device.  I can make/receive calls.  But I'm also directed to these instructions here to activate my device.  Do I still need to follow all the directions above to have it fully activated?

 

October 15, 2013 17:18
User photo
Siham Mohammed
Ting

Hey Sarah,

Not at all, you were probably one of the lucky ones who didn't need any further resets to get your phone activated. If your phone works fine now, you should be good to go!

October 15, 2013 20:24