Instant Answers/Knowledge Base/Your Device

Updating the Picture Messaging or MMS URL on Your CDMA Device

Isabel Matwawana
posted this on September 12, 2013, 14:40

If you're having trouble with picture messaging on your device, it can sometimes help to update your picture messaging or mms url.

Before you update your mms url

If you're getting error messages like "low balance" or "mms not supported by network" that probably means you don't have picture and video messaging enabled on your account.

Go to the Device Settings for your phone in your Ting account online and make sure "Can send/receive pictures, videos and group messages" is Enabled. Also, make sure that your device "Can access the Internet."

 

 

Once you've confirmed that data and picture messaging are enabled on your account, make sure data is enabled on your device. MMS messaging that isn't being sent through a third party messaging app requires a cellular data connection.

How do I update my mms url?

This depends on your phone. Most phones running the same type of software will have similar ways of getting to the same goal.

We've listed some of the most common pathways below for Android, Windows and feature phones. iOS devices do not require this update.

Most Android phones

  1. Dial # # 3282 # (if you have a Nexus device dial *#*#3282#*#*)
  2. From here, common paths to the mms url are:
  3. Once you've entered the new mms url and saved it, if the phone doesn't reboot on its own, restart it.

For Windows OS7 & OS8 phones

As with feature and Android phones, you'll need your MSL or password for your phone to complete these steps. You'll be e-mailed your MSL when you activate your phone or you can find this in the Device Settings page for your phone in your account.

  1. Dial # # 3282 #
  2. From here common paths to the mms url are:

Most feature phones

  1. Dial # # 3282 #
  2. From here, common paths to the mms url are:

 

These directions are by no means exhaustive; they are just the most common ways to find the mms url in your phone. If you've searched high and low and can't find the mms url in your device, get in touch so we can help you out. Just keep in mind, we can't update the mms url on most phones if you're actually speaking on the phone, so if you call in, try to do so from another phone.

 

Secure Messaging

You can also use the urls https://mms.plspictures.com or https://mms.sprintpcs.com for messaging through a secure protocol. It may take longer to send/receive messages using these urls.

 

Comments

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Butch Holliday

A couple of months after signing up with Ting (we love it!) both our Optimus S phones quit downloading MMS pics.  This fix is just what the doctor ordered!  Only took a minute, and now we're able to send and receive pics again! 

September 25, 2013, 08:40
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Isabel Matwawana
Ting

Hey Butch,

I'm so glad you found this helpful!

September 25, 2013, 16:48
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Julian Rodriguez

How do I get my picturemail to work on my phone?  I have an LG and have been unsuccessful.  Please help me.

 

October 24, 2013, 00:01
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Isabel Matwawana
Ting

Hi Julian,

I see that you opened a ticket about this so I've responded to you there.

October 24, 2013, 10:00
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Andrew Rolli

I've been trying to send MMS messages over the past two days without success. I have reset the mms url several times. Is there a known issue with Ting's mms url?

October 25, 2013, 10:55
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Samantha C
Ting

Hey Andrew, sorry to hear you are having trouble with your device. I will follow up with an email so we can get this sorted for you. 

October 25, 2013, 19:20
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Kris Pacheco

I can't send and MMS on my Galaxy III. I just realized that recently when trying to send photos. Please help!

November 6, 2013, 23:40
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Isabel Matwawana
Ting

Hi Kris,

Picture messaging also has to be enabled on your account for it to work. By default we don't enable that when devices are first activated, so you have to opt in to that service. I've gone ahead and e-mailed you directly with details.

November 7, 2013, 09:54
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Dylan Miller

I can't send MMS on my Galaxy III.

Help, please.

November 7, 2013, 22:43
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Shamous King

i have a galaxy s3 and iv done this procedure a few times and it has not worked. i do have it enabled on my account also. help?

November 8, 2013, 03:16
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Isabel Matwawana
Ting

Hi Dylan,

I've e-mailed you directly as I had a few questions about your devices.

November 8, 2013, 09:40
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Isabel Matwawana
Ting

Hi Shamous,

I've e-mailed you directly with some troubleshooting steps.

November 8, 2013, 09:50
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Nathan Lehrman

I'm having a similar issue with a galaxy s2. Picture messaging is turned on, but I leave my 4g/3g off. When I want to view a picture I turn them on and nothing happens. I also have picture messaging enabled in my account. 

November 9, 2013, 13:55
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Tiffany Kennedy

Hello, I have a samsung galaxy sII. I have followed the procedures exactly but it keeps saying "mms is not supported by the network" and help with troubleshooting? Thanks!!

November 9, 2013, 23:08
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Samantha C
Ting

@Nathan, we have already spoken are working on getting you up and running. 

@Tiffany, Keep an eye on your inbox, I will send you some steps to get the feature working for you. 

November 10, 2013, 12:54
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Celeste Espinoza

i followed the procedure various times and still no picture messaging. i have the Galaxy S3 as well, please help!  

November 16, 2013, 01:17
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Courtney W
Ting

Hi Celeste,

We've sent you an e-mail to help troubleshoot!

November 16, 2013, 14:32
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Sonja Causemaker

On my Galaxy S2, if "group messaging" is turned OFF I can receive send & receive pictures via text.  But if "group messaging" is turned ON, texts with pictures appear (on my phone) to send fine but they are never received by others.

If "group messaging" is turned OFF, I can send a message to multiple people and they each receive it fine but it looks to them as though I sent it only to them (not MMS, not sent as group chat).  If "group messaging" is turned ON and I send a text-only message to multiple people, it will appear to send fine but the messages are never received.

When someone includes me in a group chat, I can see the multiple people included but as they chat back and forth, I receive the messages separately so I have to jump back and forth between names to try and follow the conversation.

I have checked the appropriate boxes on my dashboard.  I have updated the URL (plspictures). Nothing works.  I want group chat!!

HELP!

November 17, 2013, 00:25
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Samantha C
Ting

Hi Soulja, Thanks for writing. There are multiple factors which could interfere with your ability to send those group messages, so Felipe is going to create a support request on your behalf and contact you by email in order to get some more information and fully troubleshoot it.

November 18, 2013, 13:09
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Steve Quaranta

I have the lg optimus and it fixed it. Yayyy.  Now I wonder if I can receive group texts.  hmmmmm. 

November 19, 2013, 23:03
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Jeremiah Fennell

I have the Samsung Ativ S Neo, I wasn't able to send pitcures. I then used the url in the advance settings to fix the problem. Now I can't even send or receive messages. Then my facebook stopped working. I keep on reboting , nothing . When I do open my messages app, on the very top it indicates that it can not connect. I check all my connects and checked all the boxes in my Devices settings.... HELP !

December 3, 2013, 23:42
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Isabel Matwawana
Ting

Hi Jeremiah,

It sounds like we need to do some specific troubleshooting with you. We're opening a help ticket for you and you should see something in your e-mail soon.

December 4, 2013, 12:38
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Samuel Jensen
How do I do this with an iPhone 4S? I get texts, but no pictures and can't send to multiple numbers.
December 10, 2013, 17:57
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Renny M
Ting

Hi Samuel

The steps that you are looking for can be found here

If you continue to experience problems, feel free to contact us.

December 10, 2013, 19:31
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Kwang Chun
Hi, I can not receive picture texts on my HTC One. My wife can receive picture texts. She has the same phone, and is also on ting. It does not work on wifi nor 3G. I've logged into settings to verify that I am allowed to receive picture texts. I've followed the instructions on this post, and the MMSC was already set correctly. I don't know what to try next.
December 10, 2013, 23:30
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Felipe S
Ting

Hi Kwang. I just checked your account and saw that picture messaging was not enabled for one of your phones. I turned that on and it should start working provided that the MMSC settings are correct. If you still have any concerns, please contact us here and we'll troubleshoot it further through a support request.

December 11, 2013, 12:01
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Kerry Curry
I've got a galaxy note 2 and I've reset the url 4 times and now it tells me I have a low account balance. And I just started the account today? Something I'm doing wrong?
December 25, 2013, 19:52
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Courtney W
Ting

Hi Kerry,

Not sure what that error is -- our accounts don't have prepaid balances, so an error reporting a low account balance doesn't apply at Ting. Looks like picture messaging is enabled on your account. We've e-mailed you some picture messaging correction instructions.

December 26, 2013, 18:37
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Joan Mueller

I am having the same issues with my HTC EVO. I am using Hangouts for my messaging. It was working this last November but not now. Please help--new grandbaby is due soon and I want to see those first pictures.

January 18, 2014, 10:06
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Courtney W
Ting

Hi Joan, 

First of all, congratulations! Grandbaby pictures are very important.

If you're using Hangouts for photos, the Google support will be able to direct you to fix that https://support.google.com/?hl=en

I've gone ahead and checked your account to make sure that picture-video messaging is enabled for your two phones. To make sure that is working, you can follow the instructions at the top of the forum. 

Hope that helps!

 

January 18, 2014, 14:28
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Robert McAllister

Hi, I am starting to have the same problem that Jeremiah had. I was having trouble receiving messages and incoming calls from one of my contacts at random occurrences. Sometimes calls and texts will come through from this contact and other times they won't.  Im not roaming and all of my settings are turned on and everything is updated. Now in an effort to fix the problem, because I changed the url I am unable to send pictures at all.

 

Please help!

January 25, 2014, 23:52
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Renny M
Ting

Hi Robert,

Make sure that you have picture messaging enabled for the device on on your Ting account under device settings. Also ensure that your MMS URL is set to "http://mms.plspictures.com" (the steps to edit the URL are at the top of this page). I'm going to open a help request for you, be on the look out for an email!

January 26, 2014, 13:32
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Elijah Jackson

I also have a Samsung Galaxy s3 that will not send picture messages even after updating the url and making sure picture messaging is enabled. Please help! :)

February 6, 2014, 23:28
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Paraic O
Ting

Hey Elijah,

If the MMS isn't working I'd recommend trying a profile update and reboot. If this does not work then please get in touch with customer support.

Turn off Wifi

Turn on Data

1. Go to Settings
2. Select System Updates
3. Select Update Profile
4. After update is complete, reboot phone

February 7, 2014, 14:25
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jasmine doang

I hv galaxy Sii and recently unable to receive or sending picture by mms, pls help what to do.

February 18, 2014, 20:01
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Felipe S
Ting

Hi Jasmine. Picture messages go through the cellular data network, so the first step is to check if data/internet and picture messages are enabled for your device. Just log into your account and go to Device Settings to confirm it.  Once confirmed, please update your phone's profile to confirm it has the correct data settings:

1 . Turn off Wi-fi
2. Open Settings
3. Select System Updates (in some models, please go to About Phone -> System Updates)
4. Select Update Profile
5. After update is complete, reboot phone

Try sending a picture message to see if it goes through. If it still doesn't work, make sure wi-fi is off and try to browse the web through the cellular network to check if the problem is only related to picture messages or data overall.

Please submit a support request if you still experience difficulties after going through the above steps and we'll investigate it further for you.

 

February 19, 2014, 08:51
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Amanda Surgens
I have the samsung nexus and I cannot receive or send picture messages either. They are enabled in device settings, but when I dialed the ##3282# number I received an error message... Help please?
March 11, 2014, 20:08
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Renny M
Ting

Hey Amanda,

For a Galaxy Nexus, the code is a little different. Dialing *#*#3282#*#* should give you access to that menu. It would also be a good idea to update the profile of your device as well by following the instructions Felipe posted above.

March 11, 2014, 20:20
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Amanda Surgens
Renny, thanks for that quick response!! Updating my profile worked!! My husband has the iphone5 and we just ported it tonight... I think I figured it out for him too. Must we have mobile data enabled to receive them, even when on wifi?? Does keeping mobile data on all the time (but disabling background data) jack up our data minutes?
March 11, 2014, 20:37
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Paraic O
Ting

Hey Amanda,

As long as you have background data off, and have auto updates for your apps turned off you should have no issues with data usage.

March 12, 2014, 08:16
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Phillip Mocek

Previously, with Sprint, I had this set to an SSL-enabled site (i.e., using an URL starting with https).  Is it required that these images be sent in the clear, for every machine along the path to see, or can we use SSL to keep communications private?

March 23, 2014, 22:49
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atom man

^ what he said

i'd also like to know if there are https url's for sms/mms

May 1, 2014, 15:53
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Paraic O
Ting

Hey you guys (not to be confused with anyone from a popular 80's move),

I've been working on this right here on our in-house devices. I found that the ability to send and receive MMS was hindered slightly with a delay (when using https) but there were no other (noticeable) issues in the functionality.

That being said we have no way to test the privacy of the message sent. This is why we are going to have to look into the issue further with our network partner. When we have a better response (one that actually answers the question) we'll be sure to let you know.

May 1, 2014, 19:10
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atom man
hi Paraic - thanks for the reply from what you're saying i gather that https is usable at this point though? if that for sprintpcs, or the plspictures domain?
May 1, 2014, 21:38
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Felipe S
Ting

Hey atom man.  We tested a few devices with https for sprintpcs and plspictures, and they both worked, but we don't have all devices available for testing so we can't guarantee if that works for all phones.

May 1, 2014, 22:34
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David Condron

When I dial the number, it says that the code is incorrect, and this means I cannot fix it even if I try. My box is checked to recieve MMS under Device Settings. I have a Nexus S 4g.

May 4, 2014, 11:08
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Steven Ralser
Where do I find the mls number gore the LG Optimus elite?
May 4, 2014, 12:18
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Steven Ralser
Sorry iPad autocorrect at work above should be for not gore.
May 4, 2014, 12:18
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Marty M
Ting

Hi David.  There may be a problem with your MSL.  Try the reset again (either # # <msl> #  or  *#*# <msl> #*#*)

If you continue to have a problem, open a support request and we'll look further.

 

Hi Steven.  I see you have a support request open - I'll respond there.  For others looking for your MSL number - log in to your TING account, click on 'Device Settings' then click on your phone number.  On the left you'll see all of your phone's information, including the 6-digit MSL.

May 5, 2014, 07:58
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Gregory Powers

I've had a Galaxy S3 and Ting account for over a year and have NEVER been able to recieve or send MMS messages. I finally took some time to figure out why...and I'm glad I found this thread!

I couldn't receive MMS messages because I never have Mobile Data turned on. As soon as I turn WiFi off and turn Mobile Data on, I can receive MMS messages.

I also couldn't send MMS messages because I didn't have the "Can send picture & video messages" box checked under my Ting account. Now that I've done that, I can now send MMS messages!

May 12, 2014, 17:36
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Diana C. Fry

I have set the MMSC URL and checked  the "can send and receive" box on device settings...I even turned it off and on...and I still cannot "text" pictures (I have received pictures...but can't send them).

I"m using a Samsung Galaxy S3.

Help, I wanna love ting... : )

 

 

May 14, 2014, 15:47
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Felipe S
Ting

Hi Diana. Let's try two things to help us nail down the problem. With wi-fi turned off, we'll first update your phone's data profile by going to Settings - System Updates - Update Profile. Once that's done, try browsing the web with wi-fi still turned off to ensure your data connection is set up correctly. I also restarted your picture messaging service, so try to send and receive after going through the steps above to see if messages will work fine.  If you still have issues, please submit a support request so we can further investigate it.

 

 

May 14, 2014, 17:50
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Kevin Nowers

My daughter is having the same issue on her Galaxy S3. With data turned off (I'd rather not pay for data for my kids when wifi is so readily accessible), she cannot send or receive text messages via wifi. We have verified the device settings allow the picture images and also that the URL's match the info given in this article. Any other help would be great before she wrings my neck! 

May 16, 2014, 13:51
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Gregory Powers

Kevin:  If your daughter is trying to send/receive text messages (with images attched) over a WiFi connection, it won't work.  She must have Mobile Data turned on.  I found the explanation below somewhere which helped me to understand my similar problem.  I hope this is good info.  If it's not, I hope the Ting guys edit it for acuracy!  :-)

Your smart phone can send/receive 2 types of messages:

1. Normal text messages, called Short Message Service or "SMS"
2. Text messages with attachments (pictures, video, etc) or very large plain text messages, called Multimedia Messaging Service or "MMS"

Whenever you add an image, sound file, or video clip to a normal text message, it's automatically converted to an MMS multimedia message.  The problem is that you can't send or receive MMS messages over a Wi-Fi connection.  You have to send these over the cellular data network with "Mobile Data" turned ON.
May 16, 2014, 15:46
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Kevin Nowers

That's odd, it seems to work for my wife over wifi. When she receives a picture message she cannot open it until connected to wifi and she cannot send unless on wifi. She uses an S2. 

May 16, 2014, 18:37
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Felipe S
Ting

Hi Kevin. Is mobile data turned on under your account? You'll need that on in order to use MMS through the cellular network.  It might also be worth updating your phone's data profile to ensure that's set up correctly. Please turn wi-fi off and go to Settings - System Updates (sometimes under About Phone) - Update Profile.  Feel free to submit a support request if you still have any issues and we'll further investigate that for you.

 

May 17, 2014, 14:17
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Abraham Ndungu

Hey.  I tried this out, but it didn't seem to work 4 me.  Is there anything else I could do?

 

Thanks

May 18, 2014, 21:49
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Samantha C
Ting

Hey Abraham, make sure that picture messaging is enabled on your device and reboot your phone. If you are still having trouble, send us an email and one of our support team will look into the trouble for you. 

May 19, 2014, 10:02
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Mitchell Stevens

I'm using a LG Rumor Reflex and can't send or receive mms messages (group texts and pictures aren't coming through). I have reset my mms url and nothing has changed. Whenever I try to retrieve a picture, the error message "message delivery failed." Is there any way to rectify this?

July 13, 2014, 12:58
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Renny M
Ting

Hi Mitchell,

I suggest running a profile update on your device. Feel free to contact our support team if you need any additional help.

July 14, 2014, 08:14
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HARRY DAY

I have a nexus5. when I tried to update the URL, I went to *#*#3282#*#* and the choices were Data Profile, Browser, MMSC, Multimedia, EVDO, LTE, Device Self Service, APN Setting, more.

If I click the MMSC, I get: "view" and "edit"...Under "view" I see Set URL is correct, and the gateway 68.28.31.7, and Set port 80.  Under "MMSC Edit" I see "Service Code" pnly

 

I don't see where to update the MMS url. I am not receiving MMS messages, and the phone says when I receive a message, that Mobile Data is disabled.  In my settings, that is not the case.

July 16, 2014, 12:52
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Wendy K
Ting Help Center

Hi Harry! the Service Code is your MSL, which can be found in Device Settings in your Ting account under the picture of your phone.  That will give you access to edit.  If you continue to have trouble, please get in touch.

July 16, 2014, 13:38
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Jeri Foraker

Hi, I'm trying to get a Galaxy S5 to send texts to multiple recipients. I followed the instructions above for most android phones but I'm having issues. I get to step 2 & cannot seem to type in either url. The keyboard that comes up is a number keyboard as if I am making a phone call. To make matters more confusing when I try to type on the keyboard it won't let me see the characters.   I tried copying & pasting the url but it only pastes four characters, which I can't see. I don't know why it is only posting four of the characters, because when I type it goes on & on. Please help me figure out this issue.

July 18, 2014, 09:48
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Marg C
Ting Help Center

Hi Jeri! You shouldn't really need to update your MMS URL to get everything working, if you have data turned on (both on your phone and account) and have "Can send & receive picture and video messages" checked in the Device Settings section of your online account, then please submit a help request with us so we can look into this in more detail for you! 

July 18, 2014, 09:56
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Iris Ailin-Pyzik
Ting Army

I was mucking around with my Nexus 5, and at some point, after a profile update, wanted to be sure the MMSC URL was right.  I was used to having to reset it to the plspictures version.  When I looked at the top of this page, it said I could leave it on the sprintpcs setting so I did.  This morning I realized I wasn't getting any SMS, so I rebooted my phone - and got a ton of days-old texts, along with some junk from short code 3333 that was garbage characters, and had a plspictures URL in the middle of it.  I'm still not sure what was going on, but I've reset it to the plspictures value.  Has anyone else seen this?

July 25, 2014, 13:41
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Wesley Stout
Ting Army

To add a question to Iris' question, is there a preference between the two addresses?

July 25, 2014, 15:36
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Marty M
Ting

Hi Wesley.  No, no difference between the two URLs - they both should work equally well.

July 25, 2014, 15:54
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Wesley Stout
Ting Army

Marty, thanks I will quit changing that now when I tinker.

July 25, 2014, 15:55
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sherri deleon

I just switched today to Ting and I cant get my MMS to work. I have a Galaxy S3, I have tried the profile update w/ out the wifi turned off.  I have went to the website and checked the box and it says I get an error in red that says; we're experiencing problems try again.  What's the catch here? Frustrated!  Its not working and now I don't think I've made a wise decision switching to Ting and its only been about 8 hours.  Not good.

August 24, 2014, 01:54
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Bruce Osborne
Ting Army
@sherri, it sound like you tried suring a maintenance window. See https://help.ting.com/entries/97655196-Order-processing-and-billing... For some reason, Ting puts these announcements at the bottom of the forum help page.
August 24, 2014, 10:33
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Wendy K
Ting Help Center

Hey there Sherri!  I see you're working with the lovely Ryan on this - you're in great hands.  For others reading, please make sure MMS (picture messaging) is enabled on your phone, and in Device Settings in your Ting account, please make sure Can send and receive picture & video messages is checked.  If you continue to have trouble, please get in touch!

August 24, 2014, 16:08