If you're having trouble with picture messaging on your device, it can sometimes help to update your picture messaging or mms url.
Before you update your mms url
If you're getting error messages like "low balance" or "mms not supported by network" that probably means you don't have picture and video messaging enabled on your account.
Go to the Device Settings for your phone in your Ting account online and make sure "Can send/receive pictures, videos and group messages" is Enabled. Also, make sure that your device "Can access the Internet."
Once you've confirmed that data and picture messaging are enabled on your account, make sure data is enabled on your device. MMS messaging that isn't being sent through a third party messaging app requires a cellular data connection.
How do I update my mms url?
This depends on your phone. Most phones running the same type of software will have similar ways of getting to the same goal.
We've listed some of the most common pathways below for Android, Windows and feature phones. iOS devices do not require this update.
Most Android phones
Dial # # 3282 # (if you have a Nexus device dial *#*#3282#*#*)
Once you've entered the new mms url and saved it, if the phone doesn't reboot on its own, restart it.
For Windows OS7 & OS8 phones
As with feature and Android phones, you'll need your MSL or password for your phone to complete these steps. You'll be e-mailed your MSL when you activate your phone or you can find this in the Device Settings page for your phone in your account.
These directions are by no means exhaustive; they are just the most common ways to find the mms url in your phone. If you've searched high and low and can't find the mms url in your device, get in touch so we can help you out. Just keep in mind, we can't update the mms url on most phones if you're actually speaking on the phone, so if you call in, try to do so from another phone.