posted this on October 29, 2013, 13:07
Need help getting your iPhone up and running? No problem! Just click one of the links below:
CDMA & GSM
iPhone 5, 5c, 5s
iPhone 4 or 4S
iPhone 6 and 6 Plus
iPhone, iPhone 3G and 3GS
Hey everyone, we haven't made an official announcement yet because we are still in beta testing. However, if you have a qualifying device, you can bring it over to Ting and enjoy our service.
Here's our whitelist. If you need any help, please feel free to reach out to us here.
Where can the iPhone 4, or 4s be brought from...just Sprint? or...are all iPhone 4/4s eligible to be brought over?
Hey Jeremy, we can only activate qualifying devices from Sprint. For a detailed list, please refer to our whitelist.
Will beta testers get an email or text when the process of activation is complete. I was able to activate this afternoon; however, I still cannot make calls or access data.
Thanks for allowing iPhone users to bring their devices over to Ting.
Thanks Brenna, what does Beta mean?
Jeremy, Beta means it's in a "testing" phase to make sure they get all the bugs worked out.
I put in my MEID and got an email from Ting that I can make the move. However, when I got to add the device and put in the same MEID I get an error with "Bad news blah blah". What gives? Is there some special way to bring in the device?
Hi Rehan, I see your help request. Thanks for providing your info. We'll be in touch soon.
Keith, lookout for an email from us shortly.
We're working out the kinks but we'll make sure we take care of you.
Is a SIM card necessary for the iPhones? In the 4S, at least, there is a SIM card slot.
The SIM card isn't necessary to activate the device.
Yay! I got it working. Here's what I did for those having any issues. It didn't work initially after activating on Ting's website and restarting. I de-activated it on the website, re-activated it again and restarted the phone. Still no luck. Finally, after the third restart of my phone, the no service message at the top of the phone screen went away and it started searching before then activating. It may possibly be that I'm in a low coverage area. Make sure you verify a good signal and keep trying.
Just got the email to start up service with Ting for my iPhone 4! It's not working. I restarted my phone and it was still attached to Sprint. So then I backed up all my stuff on iCloud and Factory Reset it. Still connected to Sprint! I did not formally disconnect my Sprint service yet my calls and texts cannot be completed because my Network is unavailable.. but Ting isn't showing up. Do I need to dial into Sprint and dis-connect my service with them? It seems it's already disconnected, yet showing their Network and not Tings.. What should I do??? So far I have 0 service from anywhere.
Not good, let's see if we can get it up and running once more. We've got Marg helping you out on the support request you sent in - she should be able to take care of you from there.
I have a Sprint iPhone 5. Will this work as well as the 4/4S using the same setup?
they're only supporting the 4/4s at the moment.
Any idea on when the 5/5C/5S support is coming? How is setup different if it is running the same OS?
I know TING says that it could take up to 24 hours for your phone number to port over and for your iPhone to be on TING, but I'm wondering what kind of times other customers are seeing?
I've got my device registered and have done a factory reset. Still seeing Sprint. I'm not worried, just curious.
Rickey, thanks for the tip. You're right, I was waiting for it to say TING. :-) Glad I wasn't holding my breath.
Just checked my account, looks like I'm up and running.
It says my iphone is activated but it is not. i can not text or call anyone i have tried all of the above steps
I'm having the exact same problem as Leyton was
A followup to my post above.
I was able to run a full restore of the iPhone 4s that I took before doing the full wipe and it did restore all my apps and data. The new ting number stayed active on the device and all appears to be well.
Being able to test it out for only $6 a month with no other extra charges other than what I use is pretty awesome.
I did the factory reset and everything and my phone is still not activating
Hey @Logen and @Nicole, hold on tight. We'll send some support requests your way and figure out what's stopping your phones from completing the activation.
@Edgar the usage may be delayed before propagating on the Dashboard. Looks like it's updated now so you should be fine.
The difference in MEID is nothing to be concerned about. Each phone has 2 versions of the MEID, namely the DEC and the HEX. Our system will always default the MEID to the DEC which I'm sure is what you are seeing on your account.
When you get home I would recommend trying the factory reset in an effort to get the phone active. If you continue to experience trouble with it please get in touch by calling 1-855-846-4389.All the best!
Just for the record, none of the steps worked for us until the factory reset. Definitely try that if you haven't yet.
Same here. But everything appears to be working after a factory reset for me. Thank goodness iTunes makes it so easy to restore a backup.
A rep confirmed in another thread that it will continue to list Sprint as the carrier on the phone.
Ive done everything it has told me to do and i still cannot get my iphone 4 activated . please help
I got an email invitation about the beta testing for Iphone 4/4s. Before I jump, I just wanted to know how others are faring with their 4s iphone? Did you have any problem with WIFI being grayed out after update to ios 7? Is possible NOT to update to 7 and stay with ios 6?
Here is a link discussing WIFI issue after updating iphone 4s to ios 7:
We just ordered a used iPhone 4s on Glyde. Looks like we were a little slow to grab the 64GB version at the low price I saw Friday, so if you are looking to pick one up, do it before they run out. Looking forward to the activation adventure.
Factory reset +1. Tried all night Friday with no luck (even drove up to park under a Sprint tower to ensure that wasn't the problem). Backed everything up today and did the hard reset, restored everything and presto, first phone call worked.
Thank you, Thank you, THANK YOU TING!! Just made my life 100x better since I joined last month and had to inform my wife she her could no longer call/text with her iPhone 4S (I wanted to switch 8 months ago but had a hard time pulling the trigger over that one issue)
I bought a factory refurbished sprint iPhone 4s from eBay (10/30/13) and activated it on Friday the 1st (11/01/13) with no issues. All I had to do was enter the MEID and restart. I believe I restarted twice and the second time Sprint came up from unavailable and it was good to go. It probably would have worked the first time but I had mobile data turned off. No issues other than the known MMS thing which can wait. This is only to give one successful port experience for those wondering.
I also did everything on the list and still no luck. The mismatching MEID bit is kinda backwards. "Make sure the numbers match (They won't lol DEC|HEX)"
Ting- I bought a used Sprint iPhone 4s off of Swappa, and activated it on Friday the 1st with no issues- just followed the instructions and I was up and running in less than five minutes.
I can see that you were dealing with Martin about your phone getting all set up. He was able to help get it all active on the network for you.
I am glad that so many people are having such success with the activation! If anyone else has troubles with it please contact support by clicking here.
All the best!
Any recommended place to buy a brand new Sprint-unlocked iPhone 4S?Since iPhones battery cannot be replaced and its life expectancy is about 2 years... I wouldprefer to invest more on a brand new iPhone 4s, instead of getting a refurbished one with a battery that would last less than a year.Please advice.
There are a number of places to get this device online. eBay and Amazon sell new versions of this phone, from Sprint, however the prices would be that little bit higher as they are off contract prices. If this is not an issue for you please click here to view the eBay list and see how the prices take your fancy.
Just activated a 4s in a few minutes with no problem. I'm so glad Ting decided to allow iphones. Kudos. :)
meid number not matching and can't activate??? do a factory reset, it worked for me?
I have an interesting question.
My wife and I moved back from Japan recently with two iPhones 4S. The company we went through was SoftBank, and when we turn off Airplane mode, they just detect whatever network is strongest, either T-Mobile or Sprint. I've seen it come up with both. Can we unlock our iPhones from the SoftBank carrier and activate them through Ting?
If i borrow a sprint iphone from a friend for beta testing, is there any issue with reverting it back to sprint afterwards if i decide not to keep it? and if so, what would be the process?
Susan DeMiglio: I just bought a 4 to test out with Ting, and I'm not updating it to IOS7. My 4S took a slight performance hit when I updated to IOS7 (but Wifi was ok), so I'm assuming the 4 would fare worse. So to answer your question, it is possible to not update to IOS7 and stay with IOS6 if you choose to.
Tom Selleck/Ray F: Thanks very much!! I do appreciate your help!
Brought an iPhone 4S over from Sprint. Still a bit upset that they wouldn't let me SIM unlock for full domestic use on any carrier. I am however extremely happy to be with ting. Tried all of the above activation steps but the only one that was successful was the Factory Reset. A point that you might include in the above instructions (since this was the problem I ran into after the reset): wifi must be turned off for ting to activate once reset. I had left my wifi on in order to restore my backup from iCloud. The activation would not complete until the wifi was turned off, and only at that time did if finally fully activate.
Question, now that the iPhone is in beta, can we be expecting an iOS ting app? Hoping we might. Many thanks!
@Jeffery, We can only activate devices that came from Sprint.
@Josh, It is a very simple process, just give us a call or email us here and we can change the device back to Sprint for you.
@Stephen, no news on an app for now, if we develop one we will post the details to our blog.
Very easy switchover, thanks. Wish I had known about pic messaging, but just let us know when it's available.
So easy, you'd think there would be a catch. Already having an account with ting, I followed ting's link to ebay sprint devices and bought a 4s at a cut rate price from a reputable seller using paypal. Once my phone was delivered, I spent less than a minute following the basic instructions and my phone was working. It took longer to go through apple's basic setup than it took to activate my phone with ting.
That's great to hear! We love to hear that people are having such an easy time getting all set up. This is why we have the beta testing, to make sure that everything will go well :)
Thanks for all your help guys!
Just added an iPhone 4s purchased from Glyde. Started phone configuration so we could find the MEID. Went through the normal Ting activation and got a new number. Went back to the phone and it said it was unsuccessful signing on to the network. Clicked "Try again" and it successfully joined the network. Made a successful call to the landline and the new Ting number showed up on caller ID. Very easy, other than getting to the MEID.
Just ordered a Sprint 4s! Can't wait to add it to our already AWESOME Ting plan!!
YEA!!! now the whole family is with TING! I had previously brought over 3 devices, a Sanyo flip, HTC Evo, and Samsung gS2; activating was extremely simple for all 3. I just saw today that iphone 4/4s has been in BETA testing and instantly logged in to my account and ported over my son's 4s. Was a little saddened that I received the message that it could take up to 7 days, but within a few hours received the "SUCCESS!" email. I couldn't wait to get home from work to activate it. I did end up having to reset/erase/restore from backup; but as soon as it rebooted I performed a test call and test text and SHMOWZOW!! DONE!
I activated a used Sprint iPhone 4 (purchased on eBay) on Ting and it was a breeze.
Re. Picture Messaging ("picture messaging will not work between iPhones on Ting and non-Apple devices, but this functionality is expected soon. When that is working, we will update here.")-- do you have any idea what the end user will have to do once Ting has it in place? e.g. reactivate, reset, modify some URL? or will it just be TingMagic?
Three minutes, tops, for activating my new-to-me (Swappa) 4s. I had become a bit of a fan of android phones (ability to change batteries, widgets...) but in my heart, I've been an Apple girl all along...
I just successfully moved my wife's iphone 4s to Ting. The one thing that I had to do that I didn't see mentioned in this thread was to update the profile. The procedure to update the profile on an iphone is here: http://support.sprint.com/support/tutorial/Update_data_profile_Apple_iPhone_4S_16GB_Preowned/25219-1390-3. After doing that, I was able to send/receive calls, send/receive sms and get 3g connectivity.
The one latent problem I have (other than not being able to send mms messages to non-iphone users) is that on my Ting dashboard, her iphone shows up under my devices as "Not yet activated". The biggest problem with that is I cannot manage any of the features on this phone, such as disabling data or sms, or configuring call forwarding. Any ideas?
Regarding the profile update, there were/are issues that we are still testing because some individuals reported the inability to connect to data. This is something that we are hoping to work through in the beta phase. As a result, we are not asking people to perform the profile update at this time.
On the plus side, I'm very happy that it was able to work for you Norman. We'll reach out to you very soon to see if we can figure out what's happening with your account.
Thanks Brennan. Looking forward to it. I'm quite pleased with finally having all my lines on Ting.
Ooh, looks like my device status has been updated. The iphone now shows as activated on my dashboard. Thanks!
Thanks for the link, Norman! It was the only thing that got my service working. I had tried all the other steps. Highly recommend anyone else that is having issues to do the same.
My iphone 4s has been through a network settings reset, a full factory reset, shows "activated" on my dashboard, but still says no service and cannot send/receive calls nor texts. Any advice?
Disregard! It activated and connected to the network overnight.
I earlier reported that my iPhone 4 came over easily. I have since noticed a few issues: (1) there seems to be a delay (at least one day maybe more) in data usage showing up in Ting's dashboard. (2) When I first tested the personal hotspot (tethering) functionality, my iphone wasn't being recognized (it wasn't being discovered by the computer I was trying to tether). I had to reset the iPhone's network settings (settings-->general-->reset-->reset network settings) and then it worked. (3) I thought Ting's wording above, "picture messaging will not work between iPhones on Ting and non-Apple devices" implied picture messaging might work between my Ting iPhone and my non-Ting AT&T iPhone. So far I haven't gotten it to work.
Can I tether with the IPhone to my other devices?
Sure! Ting does not charge extra for this service--just the megabytes used in the hotspot activity.
On the Ting web site, under "Your Account--Device Settings--Megabytes," make sure your Ting iPhone is set to "Allow other devices to tether to this device".
Then in iOS7, go to Settings--Personal Hotspot--toggle to ON, and follow the instructions on the iPhone screen. Presumably you would choose "wifi", and on the tethered device choose the iPhone from the wifi settings displayed.
In case it might be useful to others, here is my experience.
I bought a used 4s on eBay. Went through the Ting BYOD process and got a new number because I wasn't ready to move my regular number to the 4s until I knew it would work properly. Everything went well with that activation -- incoming and outgoing calls, 3g data.
Restored a backup of my previous (Verizon) 4s to the new phone and that seemed fine. Satisfied that I could safely move my main number to the new phone, I called Ting CS and had them do it because there were several numbers being moved to various phones. The number wouldn't switch on the phone.
Multiple network resets didn't do it. Finally resorted to a factory reset, which got the correct number on the phone. At that point I could make outgoing calls, but nothing was incoming. Also only 1x data, even in areas that other Ting phones show as strong 3g. After leaving it overnight I found that incoming calls worked, but still 1x data.
Seemed like a PRL issue, so I tried the ##873283# profile update. That changed my PRL from 31001 to 4598 and immediately had 3g and incoming/outgoing calling. One more iTunes restore to get my apps and settings back and I now have a working phone.
I was stoked when found out Ting finally supported iPhone especially since my Verizon control just ended Oct 31st. I jumped on craigslist and bought a Sprint 4S. I followed the instructions to port my number, rebooted and walla I'm on Ting! I didn't care that MMS wouldn't work but I can report that I did receive a MMS so it appears to be fully functional in my area. No the whole family is saving money!
Added an iPhone 4S today. No issues, was the easiest device addition thus far and required no phone call to support.
Is there an ETA on when MMS will function? One unfortunate behavior is if you attempt to send MMS to someone and it fails you get no specific failure message. It shows in Messages as if it was sent successfully. In contrast, on my Galaxy S3 Android phone it will report an overt error when trying to send MMS to the iPhone. I haven't tested iPhone-to-iPhone yet.
Today I Pported my last active Verizon number to a Sprint iPhone 4s I got off eBay. The iPhone activated without problem after about 2 hours. Receiving MMS from a ting Samsung Galaxy S3 is working fine. Sending MMS from the 4s is not working yet (as expected). Everything else working as it should be. Thanks ting.
Hey iPhone Tingers: Can you send email attachments without any problem? How is your wifi connectivity with ios7? Thanks!
So, Boost Mobile (Sprints own MVNO) now sells brand new iPhone 4s devices for use on their pay-as-you-go plan. Can these devices be purchased at retail and activated on Ting? I can buy a used device from Glyde or another partner, but would jump at the option to buy new. I know it is still beta, but hoping this (and the 5C/5S) option is available in the future. Thanks.
Activated my sprint iphone 4s without any problem. Calling/messaging works fine. haven't tried others yet.
Hey Keith, devices from Boost are not on our supported devices list.
activated easy, easy number transfer from att, wifi works, calls and text work but i only get 1x for data. the coverage map says indicates i should have strong 3g. i tried did the ##873283# thing and there was no change.
Thanks Joe Lorenzo!
@Joe Lorenzo--I hope you get your data fixed!..... Saving up for my iphone 4s!
Just want to add my thoughts on the process. I'm already a Ting subscriber but had a Galaxy Nexus before the iPhone.
I bought a new iPhone 4S with a clean ESN from eBay. Once it arrived, the whole process took less than 10 minutes. I booted up the phone and went through the initial set up so I could find the MEID number, entered the MEID into Ting to activate a new device, and transferred my existing number to the new phone. So far, so good. Then I rebooted the iPhone and within 2 minutes service was connected. No problems at all. Easiest activation ever!
Calls, texts, and data are working great. I haven't tried MMS but since it isn't oficially supported yet, it's whatever. I can wait!
All of these success stories! It's so great to hear that the beta testing is going so well! Of course there are some kinks that need to be worked out but for the most part it's all going smoothly and we couldn't have done it without all of your help folks!
I'm glad for this beta, and I'd I 'd like to see the Picture Mail working soon!
By the way, is anyone else getting their Tingified iPhones to exchange picture mail with other Apple iPhones? My tingified iPhone 4 running iOS 7 does not.
Just wanted to drop a note and say, got my 4s working in about 30 seconds. Xfer'd number form my GS2, rebooted and the hone started working almost immediately. Thanks for the easy setup Ting.
And I have no issues with MMS, i have been able to successfully send and recieve picture messages between my wifes GS2 and the iPhone on more than 1 occasion.
I was able to activate an iPhone 4, I bought used on from gatorwireless eBay for $120.00 and looks brand new, and port a Google voice number to the service. I tried all of the activation steps listed but a factory reset was what worked in the end. I bet it was because of the number port.
Just wanted to add another success story- I bought a used iPhone from amazon's warehouse deals, from opening the box to making my first call took less than 5 minutes. Couldn't have been any easier to activate!
I have swapped all [three] my ting phones to iphone 4S successfully without a glitch. Everything works great. Just eagerly waiting for iphone 5S support -- would love to see that happen sooner than later. Any ideas when that might come in ?
FWIW- I thought I'd also add that I can send and receive picture messages. I tried it with a colleague who has an android phone on ting and with another who has android phone on another network.
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