Instant Answers/Knowledge Base/Bring Your Device to Ting (BYOD)

iPhone FAQ

Isabel Matwawana
posted this on October 29, 2013 13:12

You asked, we answered--you can now bring your eligible iPhone to Ting! If you need answers to some of your burning questions about making the leap to Ting with your iPhone in hand, just check out the FAQ below.

Need an iPhone? We can help with that!

We can't sell you an iPhone yet, but we can point you in the right direction.

You can purchase a qualifying device from our preferred partner, Glyde. They make it super easy to get yourself an iPhone 4, iPhone 4S or iPhone 5 that you can bring to Ting.

Prefer to weigh more options? That's fine too. Feel free to check out some other online retailers like:

Swappa - iPhone 4, iPhone 4S, iPhone 5

Amazon - iPhone 4, iPhone 4S, iPhone 5

eBay - iPhone 4, iPhone 4S, iPhone 5

 

If you've already got an iPhone, you'll want to keep on reading.

 

iPhone 5 nano-SIM Cards

Every new iPhone 5 should come with a removable nano-SIM already installed. This nano-SIM will not work in any other device and is required for activation.

If you're purchasing an iPhone 5, please confirm with the seller that the original nano-SIM is with the device.

If you have purchased an iPhone 5 and it does not have a nano-SIM, you will need to purchase one. We are not currently selling iPhone 5 nano-SIMs (though we hope to soon), but you should be able to get one from your local Apple Store or Best Buy. The correct part number for the nano-SIM is SIMGLW406R / CZ2104LWR.

The nano-SIM part numbers SIMGLW406C / CZ2104LWC and SIMGLW416C / CZ2114LWC will not work in the iPhone 5; they only work in the iPhone 5C and 5S.

Which iPhones can I bring to Ting?

For now you can bring qualifying iPhone 4, iPhone 4S and iPhone 5 to Ting. To check if your device qualifies, follow these two steps;

1. Check your model number, which you can find in small print on the back of your phone (the model will start with the letter A followed by 4 digits). Your model will need to be one of the following to work on Ting:

  • A1349
  • A1387
  • A1429

 

2. Confirm that you by checking your ESN/MEID on our BYOD page. Simply enter your device's ESN/MEID and we'll let you know on the spot if your iPhone can make the move to Ting..

How do I find my ESN?

To find the ESN or MEID of your phone:

Settings > General > About > MEID

iPhone 5: Make sure to note your ICCID as well. You'll need that to activate your device.

NOTE: Your MEID will be listed in the hex form on your phone so compare it to the MEID HEX in your Ting account.

 

 

What about the iPhone 5C and 5S?

Patience, Padawan learner. We hope to be able to bring those over to Ting around September of this year, but of course, that's just an estimate. We'll announce as soon as it's a sure thing.

 

My iPhone model is in the Whitelist but I get an error when I try to add it to my account.

Contact us here with your ESN/MEID so we can check on it for you.

 

I have an iPhone that's not a Sprint®* device. Can I bring it to Ting?

No, your iPhone must be a  device in order to work with Ting.

 

What if I have an unlocked iPhone? Can I bring that to Ting?

"Unlocking" is generally something that's done to GSM phones or phones that use SIM cards to get their carrier information. As long as your phone is a  CDMA device then it will work with Ting. If you've checked the model number and MEID number, please let us know and we'll help you determine if your device qualifies or not.

 

Will I be able to use my unlocked iPhone internationally?

Yes, if you have an iPhone 4S or 5; the iPhone 4 cannot be unlocked for international travel. You'll need to contact Ting before you travel so that we can change those settings for you.

 

I did a jailbreak on my iPhone, can I still bring it to Ting?

A jailbroken iPhone may work on Ting, but we can't guarantee that. Of course, jailbreaking an iPhone, much like rooting an Android phone, voids its warranty.

 

Do I need a special data plan for my iPhone and if so, what is the pricing?

Good news! Our data prices are the same for all devices used on Ting.

 

I've brought Android devices to Ting already, is the process different for this device?

Bringing an iPhone to Ting is a lot like bringing an Android device or feature phone. Once the phone has been added to Ting though, you simply need to restart the phone and run a network reset and a profile update to get it working.

 

Comments

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Nancy Connell
Ting

Rats. My iPhone is an AT&T device.  I ditched AT&T just for this reason - to bring it over to Ting - but should have realized that Sprint was key.  It's OK< I have an inexpensive LG now and I so relieved to be out from under the yoke of AT&T.

October 30, 2013 11:20
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Beth Stebbins

SO EXCITED. Well, let's see how long the used iPhone 4S I bought will last.

October 30, 2013 23:44
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Colleen Shakespeare

Perfect timing: I was just looking to buy a new phone! Wait, does this make me a soldier in the Ting Army?

October 31, 2013 11:42
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Kristen Fredericksen

Darn! I have a Verizon iPhone. I really, really hope Ting can bring in other carriers' iPhones soon.

October 31, 2013 11:43
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John Burton

Will a Virgin Mobile device work?  It's kinda a sprint device....

October 31, 2013 11:55
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Paraic O Carroll
Ting

Hello everybody!

So regarding device eligibility, as with all devices BYOD'd to Ting, they need to be coming from Sprint directly. That means John that we will be unfortunately unable to support your device. At the moment, Kirsten, there is no word about supporting devices from other carriers so I won't be able to guarantee ever supporting a Verizon device.

Colleen, to become a member of the Ting army you would need to enlist. You can become a Private in this man's army by going to our Ting Army forum.

October 31, 2013 12:16
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Colleen Shakespeare

Thanks Paraic. So I looked up the iphone models listed in the faq's "models A1349 and A1387". These are iPhone series 5 phones or am I mistaken?

October 31, 2013 17:01
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Jason Kibbe

Coleen, the two model numbers referenced are for the iPhone 4 & 4S on Sprint's CDMA network:

http://support.apple.com/kb/ht3939

October 31, 2013 17:27
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Colleen Shakespeare

k thanks

October 31, 2013 17:31
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James Williams
If I buy an iPhone through your Glyde partner store, can I be sure it will qualify for Ting?
November 01, 2013 15:26
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Paraic O Carroll
Ting

Hi James!

Same as with any of our devices it would need to be coming directly from Sprint, have a clean ESN and be one of the supported devices as mentioned above by Isabel.

I hope this helps!

November 01, 2013 15:28
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Colleen Shakespeare

Just bought a new 16g iPhone 4s from a shady guy in a Starbucks and activated it on Ting without a glitch. So awesome!

November 01, 2013 23:46
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Colleen Shakespeare

*I should've added that the Starbucks was in South Central Los Angeles*

November 01, 2013 23:48
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Gina Roy

Anybody else unable to figure out how to set up the voicemail on an iphone4?  When I go through the screen prompts from the phone keypad screen it lets me pick a greeting and a password then the screen shows "Voicemail Unavailable Unable to connect try again later."  (And yes, I already checked to make sure the voicemail box is check marked in the dashboard area.)

November 07, 2013 11:38
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Gina Roy

Ok, I figured it out or it was a fluke and worked when I turned the wifi off and turned on cellular data.

November 07, 2013 11:50
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Paraic O Carroll
Ting

Hi Gina,

I just tried to get that sorted out for you. Please try to set up your voicemail again. If it still does not work I would recommend getting in touch with the customer service team by clicking here.

All the best!

November 07, 2013 19:29
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Jennifer Schultz

I'd like to suggest to those of you out there to be careful before buying an iPhone to use on Ting. I bought a used iPhone 4S that was on the Spring network, but it won't work with Ping. They said there's nothing they can do to help me, and now I'm stuck with a nice phone that I can't call with!

November 07, 2013 19:34
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Kristen Fredericksen

Hi Jennifer. Did you check if the numbers match like in the description at the top of the post?

November 07, 2013 19:38
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Jennifer Schultz

I knew that the model number was right, but I wasn't able to check the MEID number.

November 07, 2013 19:53
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Kristen Fredericksen

Have you checked it now? I just want to find out if their instructions are wrong or if it's impossible to get all the necessary when you're buying the phone.

November 07, 2013 19:57
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Jennifer Schultz

Yes, when I checked it, I received a message that told me it wouldn't work. So, yes, if you are able to get both of those numbers, and the system says it will work, it may actually work. 

November 07, 2013 20:02
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Jason Kibbe

@ Jennifer - A bad ESN/MEID is no fault of the phone or Ting.  It means that you bought a phone that was probably reported as lost or stolen.  I'd try to get a refund, if possible, since it isn't worth much to someone else, either.  Checking the ESN/MEID is definitely step 1 when buying from anyone.  I bought a Galaxy S2 on eBay with a bad ESN.  Fortunately it was listed as having a clean ESN so I got a refund.

I activated an iPhone I bought on Craigslist easier than the other 2 phones I activated with Ting (1 BYOD, 1 from Ting store).  I went into the Sprint store with the seller to check the ESN and make sure I would be able to activate it without problems.  It works great, though I haven't set up voicemail yet.

November 07, 2013 20:12
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Jason Kibbe

Paraic, does the Ting ESN checker above check for clean vs. bad ESN.MEID, or just if it is a Sprint device???

November 07, 2013 20:15
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Jennifer Schultz

Jason, I just looked on a website that checks for good/bad ESN's, and it said the ESN is clean. So, I don't think that is what makes it work on Ting. The guy I spoke to at Ting didn't seem to know why it didn't work. But, if I want to use Ting, I guess I'll just have to make sure I check it through Ting. 

November 07, 2013 20:18
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Paraic O Carroll
Ting

Hey Jason,

The ESN checker will check if the phone has a clean ESN while also verifying if the phone is Sprint. However it is better to check with an agent as we can see what the problem is and give steps to remedy if applicable.

November 08, 2013 12:23
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Lisa Casey

Wow - well that was EASY! 

I bought a 4s through Swappa to try to avoid the ESN craziness detailed above - my phone was mailed via two day express, then it took all of three minutes to activate it on ting (I'm an existing customer) and send my first text message (Blue bubble on imessage - it's free!!).  I was worried that it would take a while to figure out how to transfer all of my google contacts to this phone .. nope, looks like ios and google  play nicely after all!!

I don't even have time to mourn the loss of my new appreciation for adroid widgets ...

Let the iphone learning curve begin!  Thanks Ting for finally getting this iphone thing underway!!! 

November 08, 2013 14:24
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James Badger

I know the iPhone is still in beat but how is progress on MMS coming along

November 09, 2013 14:54
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Sam Coulombe
Ting

We are still working on that feature. When we have an update we will let you know. 

November 09, 2013 15:10
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penc penc

Hi there, I read all the comments but am still a bit confused. I have an iphone4, currently on Verizon. Do I have to switch my phone to Sprint service, and then switch to Ting? Or is my phone ineligible altogether? Thanks

November 09, 2013 16:38
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Sam Coulombe
Ting

@Penc, we can only officially support Sprint devices. 

November 09, 2013 17:36
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penc penc

So if I switch to Sprint, then I can join ting? I'm still unclear

November 09, 2013 18:19
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Carol Adams

So far, so good!  I received an iPhone4s from Glyde seller today, and setting up the account and activating took about  20 minutes.  Great!  Is it possible to set up tethering with the iPhone?  Seems like there was a discussion of tethering on Ting earlier in the year, but maybe it only applied to Android phones.  

November 09, 2013 18:23
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Sam Coulombe
Ting

@Penc, In the past we have only been able to bring over Sprint branded devices. As this device is still in beta, you can attempt to bring it to Ting, you may have success but if not, the model may not be supported based on where you purchased the phone. 

 

@Carol, We are still working on enabling all the features with this device. As more troubleshooting and testing is done we will have more information for you. 

November 09, 2013 19:30
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penc penc

So if the MEID checker says my phone is ineligible, then there's no possibility of this phone being accepted on Ting, correct?

November 10, 2013 10:12
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Sam Coulombe
Ting

@Penc, You are correct. The MEID checker takes a look at the list of all the devices we can support and tries to find your specific device. If you got a negative from the MEID checker then we will be un able to activate your device. 

November 10, 2013 14:23
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Jen Muller

I'm getting ready to cancel my Sprint service on my iPhone 4 that is a A1349 model. When I went to do the ESN check, it said that my device was currently active and I would need to deactivate it to check. I was hoping there might be a way to find out ahead of time if I could use the phone with Ting. What would be the reasons that a phone wouldn't work? I am the original owner of the phone and I purchased it directly from Sprint. 

Also, how does this work with porting numbers? If I understand correctly, I would need to cancel my plan to see if my phone is eligible, but in order to port my number, does my old plan still need to be active?

Thanks very much for your assistance. 

 

November 17, 2013 12:50
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Jen Muller

Also, do I need to ask Sprint to unlock my device?

November 17, 2013 13:01
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Paraic O Carroll
Ting

Hey Jen!

Glad to see that you're interested in joining Ting! So, porting of this device, as it's still in Beta, is a little bit of a nuisance. The phone needs to be inactive before it can be added to Ting. This means that there cannot be a number attached to it and it can't be on a network, including Sprint. If you have a spare device you can add it to a Ting account and port the number to it. When the number ports you can add the device and then swap the number to it. There's no need to get it unlocked at all :)

November 17, 2013 13:24
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Colleen Shakespeare

My number is blocked. When I call people they can't see that it's me calling. In my iPhone 4s settings I don't have the option to "show my caller id". 

November 18, 2013 13:42
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Paraic O Carroll
Ting

Hey Colleen!

I just took a look into your account and saw that you have Call Privacy enabled so all your calls would show as Private. I have unchecked it so you should be all good with your number showing up now :)
To change it back just go to Device Settings on your Ting account.

November 18, 2013 14:05
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Colleen Shakespeare

You're awesome! thanks

November 18, 2013 14:06
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James Potter

I see that it is possible to purchase an iphone 5 on the sprint carrier as well.  Is that also supported by Ting, or is Ting prevented from supporting that device?

November 22, 2013 14:40
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Paraic O Carroll
Ting

Hey James!

Right now we are still in beta testing so any other generation of device other that the models listed in the above article will not be accepted for support. Hopefully when the official support comes out we can add a few more devices to the BYOD list.

November 22, 2013 15:34
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Karen F

I know you must be tired of this question but I must ask with this new information from Nov 22:
"Apple today updated its U.S. online store to begin offering sales of unlocked, SIM-free iPhone 5s models"

Does that make it possible to use on Ting?  I'm waiting to buy the 5s once I can use it here.  Thanks

November 23, 2013 15:40
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Courtney West
Ting

Hi Kelly,

That release doesn't effect Ting eligibility I'm sorry to say. What serial numbers the devices have determine Ting eligibility. Because the devices are only in beta testing, we are only able to support a few models, not including the one you were asking about. Stay tuned though for future updates!

November 23, 2013 17:15
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Daniel Anderson

Hi, I just added a Sprint iPhone 4s last night (after a factory reset) and this morning I found that at some point it apparently texted 9343 and 9759 right around the time I activated.  Is this something expected?  Is this something that will happen frequently?

Thanks! I'm super excited to be on Ting finally! 

November 30, 2013 11:48
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Sam Coulombe
Ting

Hey Daniel, After a little investigation I found a forum thread where Sprint users were having a similar experience with this device. It looks like it may have something to do with Google voice. There may be a setting in the GV app to turn off the "State" broadcast but you should be able to block these messages by sending a text to 9999 with the number and "Block" in the message field. 

November 30, 2013 15:39
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Daniel Anderson

Hi Sam!  Thank you for looking into it.  I don't use Google Voice. This is a newly factory reset iPhone that has never had Google Voice installed and the number is a "new" one assigned by Ting.  

This has not re-occurred - so I guess it's not a big deal.  I thought perhaps it might have something to do with the provisioning process. 

December 02, 2013 16:16
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Curtis Reinhardtsen

Added an iPhone 4s last night without a problem...super easy. Everything seems to be working normally, even MMS. Can't wait to cancel my Sprint contract once the newer models are supported!

December 02, 2013 16:58
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Krishna Pathak

Been using my iPhone 4 for almost 2 months now, everything's great! Just awaiting MMS functionality...I'm sure it'll come soon!!

December 07, 2013 17:50
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Sam Coulombe
Ting

Hey Krishna, MMS should be up and running now. Make sure you have the feature enabled on your account and a connection to data (wifi or mobile) then check your device settings, the instructions to do that are here

If you need a hand feel free to contact us

December 07, 2013 18:28
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Craig Woodruff

Clarification point/question on MMS. Sam, you mention "connection to data (wifi or mobile)" and I have noticed that MMS (at least for me) only works over mobile data, not wifi. Somone sent me a picture, while I was on wifi at home, and I never received it until the next day when I turned mobile data on. Should it work on wifi?

December 10, 2013 12:11
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Megan M

I have a few questions about the iPhone.

1) Once a Sprint iPhone is put onto the Ting network, can it later be put back onto the Sprint network? I'm just wondering if I buy a Sprint iPhone and port it to Ting, if I can later deactivate it and then sell it on Swappa to a Sprint customer.

2) Can Ting unlock Sprint iPhones for international use? I'm going to ASSUME this is no but I thought I'd ask. If not, is there any way a Ting customer can ever get a (out-of-contract) Sprint iPhone unlocked without ditching Ting and becoming a Sprint customer for three months? Because having to leave Ting even temporarily would make me a seriously sad panda!

3) Have I mentioned that you guys are awesome? Thank you for finally getting the iPhone!!!!

December 10, 2013 12:20
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Renny Malone
Ting

@Craig MMS messaging MMSC servers don't always support wifi connections because they can be unprotected. This means that some users (including yourself) are only able to send while connected to a 3g or 4g connection and are not able to send MMS messages using wifi.


@Megan
1) Yes, you will be able to put it back onto the Sprint network.
2) We are able to submit a request to have it unlocked for international use. We can't guarantee that every device will be unlocked successfully and this process can take 10 days to complete.
3) Thank you! You are very welcome :)

December 10, 2013 18:32
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elaine hannah

How do I know if the model number is A1349 or A1387?

The listings I see all say A800/1900 and no mention of the numbers above.

Thank you!

 

December 12, 2013 11:59
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Paraic O Carroll
Ting

Hey Elaine!

The model number is part of the teeny tiny text on the back of the device near the bottom. If it doesn't read A1349 or A1387 then we won't be able to accept the phone.

December 12, 2013 14:05
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Megan M

@Renny Malone You say that you can't guarantee that every device will be unlocked successfully, but do you know why Sprint must have a reason, right? I'm sure they don't just take a certain number of Ting unlock requests and say "Oh nope, not this one" just because, right? O_O

December 13, 2013 16:19
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Paraic O Carroll
Ting

Haha!

I don't think they're that judgemental ("Too many 5's in this number. I don't like that"). It's more to do with a whole lot of technical things during the investigation. However we're not informed of any particular reason why it may be denied. I wish we were able to get the actual reasoning but we literally only get one word responses; Approved, or Denied.

December 13, 2013 17:32
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Julie Black

Hi there -- I just activated my iPhone 4S last night. It was very quick! But like user Daniel above, there have been several texts that I did not send in my dashboard: 5 in all, to the two numbers he listed. Did anybody figure out why this happens? I thought I was set to use wifi only for texts, so I was surprised to see those on my dashboard. TIA!

December 14, 2013 11:31
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Sam Coulombe
Ting

Hey Julie, these text messages look to be part of the activation process for these devices. This is one of the reasons we run beta testing so we can learn what to expect during all phases of the phone's life on Ting. 

December 14, 2013 13:44
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Li Kane

Has anyone experienced an imessage conversation go totally fine and then several minutes later all the texts you had sent (which were received by the person who you were chatting with) come back red as "Not Delivered".  I know the messages were delivered so why do they say they weren't?

December 16, 2013 19:49
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Brad Sandman

Can I get some advice on moving an active iPhone 4S from Sprint to Ting? It's not clear what the best way to perform this change, while keeping the phone number and minimizing downtime. From reading the above, it seems that an extra device is required to substitute for the iPhone during the port.  

I have an old Sanyo flip-phone on the Ting whitelist, so should I:

1. Replace the iPhone at Sprint with the Sanyo and then activate the iPhone on Ting after it's deactivated. When do I port the number to it on Ting?

2. Add the Sanyo device to Ting and port the number from Sprint to the Sanyo. Later activate the iPhone on Ting and remove the Sanyo.

Which way is more reliable, with the least amount of time with no service?

thanks,

Brad

December 18, 2013 16:10
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Renny Malone
Ting

@Li I'm going to send you an email so that we can discuss your situation in more detail.

@Brad You are correct that an extra device is required for your situation. Either option would work, and would have roughly the same downtime. Personally I would go with your option 2, as I prefer the workflow of that one. If you need any help along the way, be sure to drop us a line!

December 18, 2013 16:51
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Don Peterson

You may have answered this question before, but I have noticed a number of new iphone 4s'  listed on Ebay that are Sprint but never used.  My question is, assuming the model numbers are ones mentioned here, will it work even though it has not been used through Sprint?

December 21, 2013 14:13
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Sam Coulombe
Ting

Hey Don, If the phone is a Sprint branded device and meets the model requirements above you should be good to add the phone. Just to be sure we recommend using the ESN checker on our BYOD page to make sure the phone is eligible. 

December 21, 2013 14:37
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James Rupp

How can I change the # of rings until voice mail picks up on my Iphone 4s?

December 26, 2013 09:21
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Courtney West
Ting

Hi James,

Sprint has the number of rings before voicemail preset and sadly can not be changed. It's something we're pushing for though, we'd love to see that change.

December 26, 2013 19:14
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zhi tang

Just curious, is that possible for TIng to support iphone4/4s from AT&T, by using some special sim card maybe?

December 28, 2013 00:46
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Piotr Picz

I would like to buy a used iPhone and bring it to Ting since I have ATT and cannot use that  phone.  I looked at Glyde and found some Sprint iPhones.  Will any SPrint iPhone work on Ting?  The two serial numbers above are those found on ALL Sprint iPhone or just some - that is to say if I buy a used Sprint iPhone what is the likelihood that it would not have the supported serial number.

December 28, 2013 11:53
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Sam Coulombe
Ting

Hey Zhi, We can only activate Sprint devices.

@Piotr, The models (A1349 and A1387) are the same models Sprint uses. As long as the device has a clean ESN and is from Sprint - not one of their MVNOs you should be good to go! 

December 28, 2013 13:46
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Megan M
Ooh I have another question I just thought of. The device I bought still has three months of AppleCare+ left on it. The phone seems to be in great condition so far so I do not forsee having any problems, but I've heard of cases where if an iPhone is malfunctioning and is covered under AppleCare, the Apple Store will just swap it out for a replacement iPhone in-store. In this sort of situation what does a Ting customer need to do to keep their current phone number? :)
December 28, 2013 16:16
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Sam Coulombe
Ting

Hey Megan, When you receive your replacement device you would add it to your Ting account the same way as you had for the original. The difference is where you choose to either assign a new number or port a number from another account there will be a third option to swap an active line on to the replacement.  

December 28, 2013 16:57
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John Coccovizzo

Hello, I recently activated my wife's old 4s and am Loving the Ting Service. Absolutely perfect for me. I had the same issue as Julie, When I first activated my phone there were 3 sms messages I never sent shown in my control panel despite the first thing I did was disable texting Altogether. I find that Imessage works beautifully for me and really no use at all for sms's.

As a side note, Kudos to Ting on a really great control panel.

One thing I was wondering about with my 4s is I'd like to be able to use the Hotspot feature occasionally. However seems it is disabled and tells me to call sprint. Can Ting help me get this enabled?

December 29, 2013 02:06
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Thomas Sadiq
Did a swappa buy,finally got a iPhone on Ting! Question: will there be a ting app for the iPhone? Question 2: Will future sprint iphone offerings like the 5 someday be supported?
December 29, 2013 10:47
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Renny Malone
Ting

@John Make sure that you have the tethering/hotspot feature enabled on your account under device settings. If the feature still isn't working, I would run a profile update (connect to WiFi, dial # # 873283 # in the phone app). If you continue to experience issues, feel free to contact our support team who will be glad to get you up and running.

@Thomas We are still in beta for those devices. Once they are fully supported, an official Ting application will be released. We don't have any word on future offerings at this time, but be sure to check out our blog to be up to date on everything Ting.

December 29, 2013 12:42
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Julie Davenport
Hey guys, I'm a total newbie when it come to buying a used phone. I'm thinking about buying an iPhone on glyde. Will I be able to confirm the serial number and meid before purchasing? Or will I have to wait until the phone is delivered?
January 04, 2014 11:27
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Sam Coulombe
Ting

Hey there Julie, The phones sold from Glyde don't have the ESN listed because the listings aren't posted by the sellers. Glyde devices do come with a Glyde-Guarantee. If you have any questions about their process you can contact them directly. 

January 04, 2014 19:56
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James Badger

Any news on the iPhone5 on Ting?

January 20, 2014 18:09
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Renny Malone
Ting

Hi James,

We don't have any news at the moment. However, keep an eye out on our blog to stay up to date on Ting news.

January 20, 2014 18:23
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Gordon Mobley

I'm getting ready to make the jump from Verizon very soon, but after reading this entire page I still have two questions regarding the iPhone:

At the top you mention the only iPhones that transfer to Ting must meet the following conditions:
a) be a Sprint branded iPhone
b) have either model A1387 ("Sprint" iPhone 4s CDMA) or model A1349 ("Sprint" iPhone 4 CDMA)
c) have clean ESN
d) be deactivated

1) If I meet the four criteria above, then will the iPhone be good to go or is the ESN Checker on your website the ONLY true way to ensure the iPhone qualifies on your network?

2) Is it possible to setup a qualified iPhone on Ting to act as a "dumb phone" and be able to receive phone calls and messages without WIFI and still not use any Megabytes (unless I am in a pinch and need to get online)? Under my current plan I have a "dumb phone" so I don't pay for a data plan. I don't want/need to be tethered to a data plan, but I do own other Apple products and I would like to get an iPhone so I can sync contacts, calendar, etc. I hope this makes sense.

January 26, 2014 00:07
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Megan M
@Gordon: I'm going to warn you what I did not realize when I got my iPhone: the iPhone will not under any circumstances send or receive picture messages (MMS) over Wi-Fi. Even if you have cell service, if you're not specifically connected to the mobile data network (3G), you won't be able to get any MMS messages; you simply will not receive them until you turn on data. When I had an Android phone I was able to get picture messages over Wi-Fi; this is unfortunately not the case with iPhones. However, I found that if I left data on all the time solely for the use of picture messages, even if I disabled everything else I could under mobile data, I was still using far more than the grace amount (5 MB) for not getting charged for data with Ting. There are some things you cannot prevent from using data (in the services section), and I find that the worst offender is iTunes. Even though I have iTunes disabled from using data in all my settings, I'm only halfway through my billing cycle and something called iTunes in the services section for data has already used 10 MB. @_@ If you really don't use data at all and you don't ever get picture messages, I think you could theoretically leave data turned off at all times and get away with not having a data plan. But if you ever do want to get picture messages, you might find yourself hard-pressed to stay under 5 MB. You might be best off just using data very very rarely but paying for the three dollars a month for hundred megabytes. Because I find that even if I rarely use data I still almost get to 100 MB just with that. If I actually want to USE my data I have to use the 500 MB plan. When I had an Android phone I have no problem staying under 100 MB even when using data all the time. So be forewarned, iPhone are pretty data-hungry phones.
January 26, 2014 10:48
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Thomas Sadiq

@Gordon:  YES, you can set up your iPhone to not use WiFi or data.  That is how I run my iPhone 4 most of the time on Ting.  You just go into settings on your iphone and turn them off (or on).  Note that you will need to be on wifi in order to activate your iPhone.  It turns out I do not get many (any) MMS, so no issues like Megan described. 

January 26, 2014 11:51
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Gordon Mobley

@ Megan M: Thanks for the warning. Considering I don't even know what MMS is I would think this would not be a big deal for me. Also, I should have clarified I would expect the iPhone would use a little bit of data (like you mentioned), but I just don't to be surprised at the end of the month that my iPhone has used up > 500 MB of data.

@ Thomas S.: Are you saying I can use the iPhone to make and receive phone calls while I am not using WIFI OR the data plan?

January 26, 2014 16:47
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Jaime Hernandez

Now that the iPhone 4/4s has been in beta for a few months, when will the Ting (dashboard) iOS app be released?

Thanks!

January 28, 2014 17:59
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Paraic O Carroll
Ting

No updates, Jamie. When we release the news of official support for the device there will an app to follow.

January 28, 2014 18:03
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Megan M

@Gorden: Well the good news is, if you have no need for MMS then you really have no need to turn on data at all. The iPhone can do pretty much everything else over Wifi! And if you only turned on data when you needed it and didn't leave it on all the time, I bet you'd have absolutely no problem staying under 100 megabytes! And if you didn't want to use ANY data, I'm sure you'd have no problem if you just left it off all the time. :)

January 28, 2014 21:09
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Kathryn Herron

Just activated a used iPhone 4s with no issues!

February 03, 2014 18:42
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Lauren Doolin

So if I go and buy an iPhone 4 thats supported by Sprint at like Best Buy, it'll work for Ting?

February 04, 2014 02:00
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Lauren Doolin

and not activate it^^^^

February 04, 2014 02:01
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Martin Mitchell
Ting

Hi Lauren.  As long as it's a Sprint version of the phone, and either model number A1387 or A1349 it should be fine.  It might be a good idea to check the esn by going to ting.com/device/bring and clicking on the 'Check your device's eligibility' link.

February 04, 2014 08:38
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Lauren Doolin

So if I buy a Sprint iPhone from Glyde is it going to be the correct model number?

February 04, 2014 18:54
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Paraic O Carroll
Ting

Hi Lauren,

Glyde are a third party service and act as a 'middle man' for people selling phones. Glyde has no official way to validate that the phones sold are Sprint only devices. They have set aside a section for devices that are Sprint but the persons selling the devices could think it as Sprint when in fact it is only Sprint branded and running on Boost (which we can't accept). 99% of the time everything is absolutely fine, however you need to be aware of the 1%. (Occupy Ting).

Glyde have a very short return policy. As soon as the device is received it is recommended to test it out and try to activate on Ting. If it does not activate you can return for a refund.

February 04, 2014 19:00
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Jaime Hernandez

Alrighty, looks like the iOS app is out in wild now - Thanks! 

Optimized for iPhone5? hmmm....

February 05, 2014 17:34
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Anthony Hughes

does the Sprint iPhone need to be connected to a plan when making the switch?

February 22, 2014 13:30
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Anthony Hughes

or can it be connected?

February 22, 2014 13:30
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Brennan Valenzuela
Ting

Hey Anthony, your iPhone should be inactive when you bring it over to Ting. That means, there shouldn't be an active number on the device, i.e. no phone number, no plan.

February 22, 2014 15:07
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Eric Bloom
Please message me just as soon as I can bring this Iphone5. If its never going to happen, then please let us know. I HATE having these technology devices but have to spend hours figuring out all the red tape involved like tracking data usage. If you can import an Iphone5, you will have me out in the streets handing out Ting fliers. Thank you for supporting the users!
February 26, 2014 22:24
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Brennan Valenzuela
Ting

Hey Eric, we're not very good with secrets. When we know, you'll know. Trust me, we won't be shy about it :)

February 26, 2014 22:36
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John Coccovizzo

I don't actually have a 5 and in fact I am very happy with the 4s that have. But I am little curious. What is the difference between the 4s and the 5+ that doesn't allow it to be used on Ting at the moment? Is it a limitation that sprint themselves pose on y'all? Is there a Radio difference? Or is it something else?

February 26, 2014 23:34
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Martin Mitchell
Ting

Hi John.  It is a limitation of our network provider that we can only activate certain models.   Do keep your eye on our Ting blog for announcements of new additions to our BYOD list.

February 27, 2014 08:20