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Porting from Virgin Mobile

Hi,

I am currently in the process of porting into Ting from Virgin Mobile.** Should I keep the phone off while I wait, or turn it on?** I noticed that when I turned it on briefly, it attempted to do the hands free activation. I have experienced several horror story ports and I don't want a repeat.

Bruce Golston

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Hi Bruce,

The best thing to do is turn your phone's WiFi off, turn the 3G on, and then turn the phone off. Wait until you get an email from us stating that your port is complete, and then turn the phone on! It will go through hands-free activation and manage to activate properly with your number.

Give us a call if you need help during this process - 1-855-846-4389!

Katie Lai
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Thanks Katie. I like how fast you guys respond. Is that advice for all smartphones? I have the galaxy note 2.

Bruce Golston
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That's for all phones, period! (Non-smartphones don't have to worry about the WiFi/3G step though)

Cheers!

Katie Lai
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Should both phones be off once the porting is initiated through the Ting site, or just the phone that is active with Ting?

James Alexander