Last updated by Keith Beegan
Hello Ringplus newcomers,
It's hard to believe it has almost been a month since the Great Ringplus Migration. I guess it's true what they say, time flies when you're having fun, and we truly hope the last month has been all sorts of fun.
Your first Ting bill will be available starting on March 21st and we want you to know what to expect. We're sure you probably have some questions like:
- What is my billing day?
- Where do I find my bill?
- Will Ting email me my bill?
- Was my $35 credit definitely applied?
- How do I read my bill?
- How do I pay my bill?
- When will my bill be paid?
- What about the rest of my top-up balance?
- What if the payment fails?
- How do I update my billing information?
- What if I have other questions?
Your billing date is set when your first device is activated.
For those of you that migrated to Ting, your billing cycle began as soon as you followed the steps to add your Ringplus number to an account with Ting (does https://ting.com/ringplus ring any bells?).
If you ported your number before the migration, then your billing cycle began on the day that your port completed.
Ting bills are exclusively online by logging into your account. You can view past bills at any time on the Billing history page. To see your usage for a given period, just click on the Bill - monthly usage link. Each one covers a 30-day billing cycle. You can sort the Billing history page by Monthly usage (or bills), Payments, Purchases, Refunds/credits or Other.
No. The bills are only available online, but we will send you an email confirming payment has been collected or if we ran into any issues charging your card. The email will include a brief summary of usage from the last billing cycle.
Please note that the email will not reference your $35 courtesy credit.
All credits were applied automatically as part of the migration process. Log into your account, go to Current Usage and you'll see a "Ting Courtesy Credit Balance" section at the bottom.
We thought you might ask that. Simply because others customers have and so we designed this super helpful article to explain it to them.
Bill payment with Ting is monthly and entirely automated. You just make sure you have a valid Visa, Mastercard, American Express or Discover card on file and we will take it from there. You can also use Amazon Payments to pay your monthly bill.
Your payment will be processed every month within a few days after your billing cycle ends. Of course, you can always look at your current usage, your latest bill and your past bills online.
We offered all former RingPlus members $35 or the value of the top-ups on their RingPlus account, whichever is greater. Your top up balance of any denomination over $35 will be applied at $5 per month moving forward after the $35 credit is used up in its entirety.
If your credit card expires or changes and we are unable to bill you, we will send you an email to correct the situation, as you need to have a valid credit card on file to use Ting so that we can automatically bill you each month.
Go to the Billing section of your Account settings to update your credit card information whenever necessary. If you are using Amazon Payments for your monthly bills, make sure the information in that account is up to date.
If your question wasn't answered, we probably have it documented somewhere else: