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Completing Activation/Voicemail Setup - Motorola Moto E4, E4 Plus, G4, G4 Plus, G5, G5S Plus / Moto G4 Play

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Last updated by Suzanne Thomas

These steps are for the following devices:

  • Motorola Moto G4
  • Motorola Moto G4 Plus
  • Motorola Moto G4 Play
  • Motorola Moto G5
  • Motorola Moto G5 Plus
  • Motorola Moto G5S Plus
  • Motorola Moto E4 & E4 Plus

If you're ready to complete your activation, click the link that applies to you below:


Some important facts about the Motorola G4 and G5:

  • They are multi-network devices, this means they are compatible with either our CDMA network or our GSM network.
  • The CDMA Sim card for this phone would be the Ting Z1 CDMA SIM card
  • The GSM Sim card for this phone would be the Ting X1 GSM SIM
  • Please note our version of the Motorola G5 Plus only takes one sim card at a time.
  • Follow these steps to ensure your SIM is inserted correctly into your Motorola G4.

 

Here are some links to setting up Voicemail after activation


Completing Activation on the CDMA Network

 

The first thing you need to ensure is that 3G/LTE, voice, and text messaging are working. To do this, a Carrier reset and Profile and PRL update are required.

Please follow the steps below:

1. Carrier Wipe

  1. Open the dialer
  2. Dial *#*#72786#*#*
  3. Phone will restart and will indicate that it's Activating

 

2. Profile Update

  1. Tap the Application icon
  2. Tap Settings
  3. Tap More...
  4. Tap Mobile networks or Cellular networks
  5. Tap Carrier settings
  6. Tap Update profile or Update device config
  7. Once the update is complete, tap OK

 

3. PRL Update

  1. Tap the Application icon
  2. Tap Settings
  3. Tap More...
  4. Tap Mobile networks or Cellular networks
  5. Tap Carrier settings
  6. Tap Update PRL
  7. Once the update is complete, tap OK

If your device does not restart after the PRL update, restart it. Voice, text, 3G and LTE data should now be working. If you want to use picture messaging make sure to log in to your Ting account online and check the option "Can receive picture and video messages."

 
***Below you'll find two methods to factory reset your device which may be useful in situations when your device isn't responding to the normal methods of troubleshooting activation issues. Please contact Ting Support before attempting, and only use as a last resort.***

Software Factory Reset

  1. Tap Settings
  2. Tap Backup & Reset
  3. Tap Factory Data Reset
  4. Tap Reset Phone
  5. Tap Erase Everything

Hardware Factory Reset
  1. A master reset will erase all data stored on the device.

    This type of reset should only be used as a last resort after all other troubleshooting steps have been exhausted. It is highly recommended that you complete a backup of the device information and disable Device Protection before proceeding with the steps in this tutorial.

    With the device turned off, press and hold the Volume down key.

    Note: If Device Protection is not disabled, the login credentials for the Google account currently associated with the device will be needed to set up the device after the reset.

  2. With the Volume down key held down, press and hold the Power key.

    Release both keys when the Android screen appears.

  3. Use the Volume keys to scroll to RECOVERY MODE.

    Press the Power key to select RECOVERY MODE.

  4. When the No command message appears, press and hold the Power key.

    While holding the Power key, press and release the Volume Up key.

    Note: Release the Power key when the Android Recovery screen appears.

  5. Press the Volume down key to scroll to Wipe data/factory reset.

    With Wipe data/factory reset highlighted, press the Power key.

  6. Press the Volume down key to scroll to Userdata only, then press the Power key.

  7. Once the wipe is complete, with Reboot system now highlighted, press the Power key.

    The device will restart.

  8. The device is now reset and ready for use.




Completing Activation on the GSM Network

 

First, you need to insert the activated sim card into your device with the device powered off.

Once the sim card is inserted then power the phone on. The device will then register on the network.

Try to make a test call to 1-855-865-5971. If the device is active you will hear a recording indicating this.

Now we need to test to see if your data is working.

This device should receive the APN settings over the air as part of the activation.

You may receive text message followed by a notification to download the settings.

If you don’t then follow the steps below to manually enter them:

 

These are the manual steps for setting up data, MMS (picture/video/group messaging), and the personal hotspot (tethering) on your Motorola device. 

 

1. Reset APN's to Default

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Tap the Menu icon (located near + or Add icon)
  6. Tap Reset to default 

 

Important: Before you begin entering the access point name settings below, please check the field for the APN Protocol and the APN Roaming Protocol to see if the option 'IPv4/IPv6' is present. If so, step 2 below is all you will need to enter into the phone for data and MMS.

**Skip to step 3 and 4 if your phone does NOT have the option 'IPv4/IPv6' and enter two separate APN profiles. 

 

2. Add Ting Data/MMS APN Profile (IPv4/IPv6)

You should already be in the access point name section, if so, skip to step #5.

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Add a new APN (Menu or + icon)
  6. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free form field, enter the above exactly as written without spaces
      • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above.
        • For example: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl.
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6
  7. Tap the Menu icon (3 dots) icon 
  8. Tap Save  
  9. Select Ting Data as your APN
  10. Restart your device and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to access data, send/receive picture, video and group messages

 

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3. Add Ting Data APN Profile (IPv6)

You should already be in the access point name section, if so, skip to step #5.

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Add a new APN (Menu or + icon)
  6. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • If there is a free form field, enter the above exactly as written without spaces
      • If your device has a series of check boxes rather than a free form field, check all the boxes that correspond with the values listed above.
        • For example: if your device has checkboxes for default, mms, supl, wap and ia, check only default, mms and supl
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv6
    • APN roaming protocol: IPv6
  7. Tap the Menu icon (3 dots) icon 
  8. Tap Save  
  9. Select Ting Data as your APN
  10. Restart your device and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to access data

 

4. Add Ting MMS APN Profile (IPv4)

You should already be in the access point name section, if so, skip to step #5.

  1. Go to Settings
  2. Tap More networks (under Connections tab, or More, Wireless & networks, Wireless Controls, Wireless Manager, Phone Information)
  3. Mobile or Cellular networks
  4. Access Point Names
  5. Add a new APN (Menu or + icon)
  6. Enter APN settings
    • Name: Ting MMS
    • APN: wholesale
    • APN type: mms
      • If there is a free form field, enter the APN type exactly as written above
      • If your device has a series of check boxes rather than a free form field, check mms only
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310 (should already be set)
    • MNC: 260 (should already be set)
    • APN protocol: IPv4
    • APN roaming protocol: IPv4
  7. Tap the Menu icon
  8. Tap Save
  9. Keep Ting Data selected as your APN (your phone will use the MMS APN settings automatically as it needs to)
  10. Restart your device and wait for it to find the Ting network (this may take a minute or so)
  11. Confirm that you're able to send/receive picture, video and group messages

 

If you run into any trouble, you can refer to our Troubleshooting GSM Android activation guide for help. 

 

** If you got to this page by way of a link in the activation process, go back to that browser tab and click "It worked" to see your phone number.**

 

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