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Changing the DTMF Tone of your Android Device

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Last updated by Rod McRae

After bringing a phone from another carrier, some customers find that they have issues using voicemail. They will enter the security PIN, but the system doesn't acknowledge that a PIN was entered and repeatedly asks for it over and over again.

When this happens you will need to adjust the Dual Tone Multi Frequency (DTMF) tones. 

 To do that, follow these steps

  1. Tap the phone icon
  2. Tap the three dots (or the More button) in the upper right of the screen to open the Menu
  3. Tap Settings
  4. Tap Call
  5. Tap DTMF tones
  6. Select the option for Long

 

For some versions of Android, you may have to do the following.

  1. Tap the phone icon
  2. Tap the Menu button (located in the upper right corner)
  3. Tap Settings
  4. Tap Calls
  5. Tap Sounds and vibration
  6. Tap Dialpad Tones to enable
  7. Tap Dialpad tone length and select the option for Long
Have more questions? Submit a request

Comments

  • Avatar
    Chad Raymond

    Not seeing any setting labeled "DTMF tones" in call settings on the Samsung Galaxy S5 that I connected to my Ting account today. Originally it was a Verizon phone.

    "Dialing keypad tone" box is checked in "Ringtones and keypad tones" menu.

    Automated call systems do not recognize numbers entered via keypad. I am able to access voicemail no problem.

    My phone is running Android 6.0.1.

    Edited by Chad Raymond
  • Avatar
    Heather L. Bird-Shimko

    THANK YOU FOR THIS!!! I've been struggling for a while trying to figure out a solution! Whoooo hooo! Worked! [hugging monitor]

  • Avatar
    Elizabeth Jane

    This didn't work for me. I am using a Xiaomi Redmi Note 3 running MUIU8. I searched through all the settings over and over very meticulously, even trying a " hidden android settings" app, and there is no way to change the DTMF tones.

    However, after several hours of trying different ideas l finally found the answer to the problem of how to enter numbers during a call to activate different options, such as in voicemail, entering a 7 to repeat a voicemail message.

    What l found was that there are two different number keypads. The first one, which you use to dial a phone number, is orange. But after dialling and connecting you are taken to a black and white screen with different menu options. One of these options is an array of white dots icon which brings up a black and white keypad. If you use this keypad during the call it works, activating in call options. My mistake was that l kept pressing the back key and going back to the orange alphanumeric dialer keypad. That keypad doesn't work during a call. You can type a number but it will not be recognised by the system.

    Hope this solution helps some people.

  • Avatar
    Mitch Surprenant

    Thanks for the workaround, Elizabeth!

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