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Changing the DTMF Tone of your Android Device


Last updated by Rod McRae

After bringing a phone from another carrier, some customers find that they have issues using voicemail. They will enter the security PIN, but the system doesn't acknowledge that a PIN was entered and repeatedly asks for it over and over again.

When this happens you will need to adjust the Dual Tone Multi Frequency (DTMF) tones. 

 To do that, follow these steps

  1. Tap the phone icon
  2. Tap the three dots (or the More button) in the upper right of the screen to open the Menu
  3. Tap Settings
  4. Tap Call
  5. Tap DTMF tones
  6. Select the option for Long


For some versions of Android, you may have to do the following.

  1. Tap the phone icon
  2. Tap the Menu button (located in the upper right corner)
  3. Tap Settings
  4. Tap Calls
  5. Tap Sounds and vibration
  6. Tap Dialpad Tones to enable
  7. Tap Dialpad tone length and select the option for Long
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  • Avatar
    Chad Raymond

    Not seeing any setting labeled "DTMF tones" in call settings on the Samsung Galaxy S5 that I connected to my Ting account today. Originally it was a Verizon phone.

    "Dialing keypad tone" box is checked in "Ringtones and keypad tones" menu.

    Automated call systems do not recognize numbers entered via keypad. I am able to access voicemail no problem.

    My phone is running Android 6.0.1.

    Edited by Chad Raymond
  • Avatar
    Heather L. Bird-Shimko

    THANK YOU FOR THIS!!! I've been struggling for a while trying to figure out a solution! Whoooo hooo! Worked! [hugging monitor]

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