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WiFi Calling and Voice over LTE

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Last updated by Rod McRae

Phones are now coming equipped with a feature called Voice over LTE or VoLTE for short. This feature uses the LTE signal to send and receive calls, whereas before this feature, calls would use the 3G signal. 

  The benefits of this feature are

  • Improved call clarity
  • Being able to use data while on a call
  • Place and connect a call faster

Another major benefit of using VoLTE is that a call will not drop if you disconnect from a Wi-Fi signal should you have Wi-Fi Calling enabled. In the past, when you started a call on a Wi-Fi network, the call would drop when you left the range of that Wi-Fi network. Now, because the call would be using the data signal of Wi-Fi to place the call, VoLTE offers the ability to utilize the data signal of the cell network to continue the call.

Please note: This feature is only available on the GSM network at this time. Furthermore, the use of this feature depends on whether or not your device supports this feature. Not all phones are able to use VoLTE (sometimes called HD Voice). For more information on which devices are compatible, you can check question ten in this article.

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Comments

  • Avatar
    Paul Pascuzzi

    When do you plan on adding cdma wifi calling? The sprint network had it. Without it using the cell phone at my home is a hit or miss thing

  • Avatar
    Mitch Surprenant

    Paul,

    Hopefully we can get Wi-Fi Calling on the CDMA side later this year, but nothing set in stone yet. Rest assured that we've heard you and we're working on it.

  • Avatar
    Brian Dall

    Can't Ting negotiate a better price on wifi calls from T-MOBILE since if we use it, we put less usage on their towers?

  • Avatar
    Mitch Surprenant

    Hey Brian,

    We work very hard with our network partners to negotiate a price that works for everyone. A cell phone network isn't just a tower, as there's still a ton of stuff behind the scenes, including server farms to route WiFi calls, people to maintain those servers and other bits and bobs that are needed to make it all "just work".

    Rest assured that if we can negotiate a better rate for anything, we're doing it. Our VP of Marketing commented publicly on this very subject here: https://youtu.be/GDEOo0eeT_M?t=102

  • Avatar
    Daniel Rudin

    Hi, Can I call or text from a ZTE Trek 2 8" tablet? As of now when I open the phone icon it simply goes to an AT&T window.

  • Avatar
    Mitch Surprenant

    Hey Daniel,

    Usually the built-in calling apps on those kinds of tablets use a technology that is carrier-specific, in your case AT&T. It's unlikely it will work from that app.

    You can use an app like Google Voice to text or Hangouts Dialer to call from your tablet. I do this from my Nexus 7 all the time!

  • Avatar
    Joe Oz

    I'm looking to upgrade my phone to permit WiFi calling (My Nexus 5 doesn't support it) and I travel to Canada at least once per year. Will I be able to use my WiFi calling feature while in Canada to make calls and text to Canadian & US numbers?

  • Avatar
    R. Bryce Wong

    Hi Joe, when traveling yes you can use Wi-Fi calling. International calling must be enabled in Device Settings for the phone you plan on using and international roaming rates would still apply. If you need a hand setting it up before your next trip to Canada feel free to get a hold of one of our customer advisors and they would be more than happy to make sure you are good!

  • Avatar
    Joe Oz

    Thanks for the info. Regarding the phones you offer for sale, which ones are WiFi calling capable?

  • Avatar
    Scott Noelle

    Does VoLTE calling count as data and add to the total Megabytes charge? Or is it just counted as voice Minutes, same as non-VoLTE cellular calls? Or both?

  • Avatar
    Mitch Surprenant

    Hey Scott.

    VoLTE calls only count as minutes, as that's how it's reported back to us by our GSM network provider.

  • Avatar
    Michael Ciha

    Voice over WiFi would definitely be a plus. Had it with our previous carrier. Great way to save minutes when I'm using my cell phone at home to make calls. Trying to wait patiently for it to come to CDMA users.

  • Avatar
    Frank Campbell

    CDMA/wifi calling now works on Ting.

  • Avatar
    Michael Ciha

    So, does the fact that neither of the two models our family has doesn't have this option available under Device Settings means that our PHONES don't support it or that Ting doesn't support the phones for Wi-Fi calling?
    Motorola Moto G4 & Motorola Moto E4 Plus

  • Avatar
    R. Bryce Wong

    Hi Michael,

    Looking into it, it looks like the phones are the ones that are not supporting the wifi calling.

  • Avatar
    Frank Campbell

    I don't work for Ting. It is my understanding that wifi calling still costs minutes. It is mostly helpful if you have a weak signal in or at your house. Which is the case with me. Out of five phone numbers with Ting, all of which started out with CDMA, only one has not been upgraded/migrated to GSM. I had an Airave to boost the CDMA signal. Now it just uses wifi. Literally took it out yesterday.

    Edited by Frank Campbell
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