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Completing Your iPhone 7 Activation

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Last updated by Suzanne Thomas

Follow these directions to complete activation for:

  • iPhone 7
  • iPhone 7 Plus

Click the link below that applies to you:

 

Completing Activation on the CDMA Network

After the phone has been added to your account:

  1. Connect to a Wi-Fi network
  2. Restart your phone
  3. Within 2-3 minutes the phone should start a Hands Free Activation on its own
  4. When the activation completes, your phone is ready for use

If your phone does not activate, try the steps below, in order, and test your services after each step.

Reset Subscriber Settings (Carrier Reset)

  1. Go to dial pad as though you're about to dial a phone number
  2. Enter # # 25327 #
  3. Tap Call
  4. A "Reset Subscriber Settings" message will appear - tap OK
  5. Wait 5-10 seconds; the signal notification will display "Searching" on the top left of the screen
  6. When the phone shows a signal again, the phone is ready to use

Factory Reset

If you've tried all of the steps above and your phone is still not activating, you'll need to run a factory reset.

Factory Reset

  1. Back up your phone
  2. Tap the Settings app
  3. Tap General
  4. Tap Reset
  5. Tap Erase All Content and Settings
  6. Enter your passcode if prompted
  7. Erase iPhone
  8. Erase iPhone

The phone will reboot and you will be prompted to set up your phone again, which you can do as a new device or restore it from a previous backup in iTunes or iCloud.

 

Picture Messaging Settings

The following steps will allow your phone to send and receive mms messages between your iPhone and other non-Apple devices

  1. Ensure that "Can send/receive pictures, videos and group messages" is enabled in the Device Settings in your Ting account
  2. Once mms messaging has been enabled on the account, wait 6 hours (if you've already had it enabled for more than 6 hours, move on to the next step)
  3. Restart your phone

If mms messaging still isn't working on your phone, run a profile update:

  • Connect to a Wi-Fi network
  • Tap the phone app
  • Dial # # 873283 #
  • Tap Call
  • Starting Service Update message will appear - tap OK
  • If update is successful Service Update Complete message will appear after about a minute - tap OK

If mms messaging still isn't working on your phone, run a factory reset:

  • Back up your phone
  • Tap the Settings app
  • Tap General
  • Tap Reset
  • Tap Erase All Content and Settings
  • Enter your passcode if prompted
  • Erase iPhone
  • Erase iPhone

 

If you have tried all the options and are still having problems, get in touch with us here so we can help you out.

 

Completing Activation on the GSM Network 

Since you are running iOS 10 or later, you can insert the Ting GSM SIM card and accept the update to the Carrier settings. If your iPhone doesn't prompt you to accept the update do the following steps.

  • Open Settings
  • Open General
  • Open About
  • Make sure the Carrier lists as Ting
 
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