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Completing Your iPhone 7 Activation

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Last updated by Suzanne Thomas

Follow these directions to complete activation for the for

  • iPhone 7
  • iPhone 7 Plus

Click the link below that applies to you:

 

Completing Activation on the CDMA Network

After the phone has been added to your account:

  1. Connect to a Wi-Fi network
  2. Restart your phone
  3. Within 2-3 minutes the phone should start a Hands Free Activation on its own
  4. When the activation completes, your phone is ready for use

If your phone does not activate, try the steps below, in order, and test your services after each step.

Reset Subscriber Settings (Carrier Reset)

  1. Go to dial pad as though you're about to dial a phone number
  2. Enter # # 25327 #
  3. Tap Call
  4. A "Reset Subscriber Settings" message will appear - tap OK
  5. Wait 5-10 seconds; the signal notification will display "Searching" on the top left of the screen
  6. When the phone shows a signal again, the phone is ready to use

Factory Reset

If you've tried all of the steps above and your phone is still not activating, you'll need to run a factory reset.

Factory Reset

  1. Back up your phone
  2. Tap the Settings app
  3. Tap General
  4. Tap Reset
  5. Tap Erase All Content and Settings
  6. Enter your passcode if prompted
  7. Erase iPhone
  8. Erase iPhone

The phone will reboot and you will be prompted to set up your phone again, which you can do as a new device or restore it from a previous backup in iTunes or iCloud.

 

Picture Messaging Settings

The following steps will allow your phone to send and receive mms messages between your iPhone and other non-Apple devices

  1. Ensure that "Can send/receive pictures, videos and group messages" is enabled in the Device Settings in your Ting account
  2. Once mms messaging has been enabled on the account, wait 6 hours (if you've already had it enabled for more than 6 hours, move on to the next step)
  3. Restart your phone

If mms messaging still isn't working on your phone, run a profile update:

  • Connect to a Wi-Fi network
  • Tap the phone app
  • Dial # # 873283 #
  • Tap Call
  • Starting Service Update message will appear - tap OK
  • If update is successful Service Update Complete message will appear after about a minute - tap OK

If mms messaging still isn't working on your phone, run a factory reset:

  • Back up your phone
  • Tap the Settings app
  • Tap General
  • Tap Reset
  • Tap Erase All Content and Settings
  • Enter your passcode if prompted
  • Erase iPhone
  • Erase iPhone

 

If you have tried all the options and are still having problems, get in touch with us here so we can help you out.

 

Completing Activation on the GSM Network

 

NOTE:  Currently Wi-Fi calling and visual voicemail are not available for iOS devices on our GSM network.

 

1. Reset APN to Default

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings.
  2. Tap Cellular.
  3. Tap Cellular Data Options/Cellular Data Network. Note: **If this setting isn't visible then the phone is not unlocked and the previous carrier needs to be contacted to unlock the device.
  4. Scroll down to Reset Settings and tap.

 

2a. Add Ting Data & MMS APN Settings  - iOS 10 or later

Note: After upgrading to iOS 10, you will need to re-enter the MMS APN settings for your iPhone. For more information, click HERE

  1. Go to Settings.
  2. Make sure that Wi-Fi is disabled.
  3. Tap Cellular.
  4. Make sure that Cellular Data is enabled.
  5. Tap Cellular Data Options.
  6. Make sure that LTE/3G Data is enabled.
  7. Tap Cellular Data Network. **Note: If you don't see this setting, then the phone is not unlocked and you need to get in touch with your previous carrier.
  8. Under CELLULAR DATA:
    • Tap the APN field
    • Enter:  wholesale
    • Leave the Username and Password blank
  9. Under LTE SETUP (OPTIONAL):
    • Tap the APN field
    • Enter: wholesale
    • Leave the Username and Password blank
  10. Under MMS:
  11. Press the Home button to save the APN and exit to the main screen.
  12. Restart the phone.
  13. Check that you're able to browse the Internet in Safari and that you can send a picture/video/group message.

NOTE:  While there are no APN settings for Personal Hotspot, as long as tethering is enabled on the account, it should work.

2a. Add Ting Data & MMS APN Settings  - iOS 9 or later


2b. Add Ting Data & MMS APN Settings - iOS 10 or earlier

  1. Go to Settings.
  2. Make sure that Wi-Fi is disabled.
  3. Tap Cellular or Mobile Data.
  4. Make sure that 3G Data is enabled.
  5. Tap Cellular Data Network or Mobile Data Network. If you don't see this setting, then the phone is not unlocked and you need to get in touch with your previous carrier.
  6. Under CELLULAR DATA/MOBILE DATA NETWORK:
    • Tap the APN field
    • Enter: wholesale
    • Leave the Username and Password blank
  7. Under LTE SETUP (OPTIONAL):
    • Tap the APN field
    • Enter: wholesale
    • Leave Username and Password blank
  8. Under MMS:
  9. Under PERSONAL HOTSPOT:
    • Tap the APN field
    • Enter: wholesale
  10. Tap the back icon on the top left of the screen until you're back on the main Settings screen in order to save the APN settings.
  11. Press the Home button to exit to the main screen.
  12. Restart the phone.
  13. Check that you're able to browse the Internet in Safari and that you can send a picture/video/group message.
2b. Add Ting Data & MMS APN Settings - iOS 8 or earlier

 

 

MMS Messaging Support

Picture, video and group messaging (or mms messaging) will all work on iOS devices on the GSM network, however it will be limited in the following ways:

  • Picture, video and group messaging cannot be enabled or disabled through the control panel. It is enabled by default.
  • MMS or group messaging settings may not show up on your device and can't be updated or changed.
  • Group MMS messages may be received as SMS messages.
  • Group messages sent to both Android and iOS devices will show up on as individual messages for all recipients and responses will come back in separate message threads.

 

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