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My BYOD phone can't get voicemail


Last updated by Rod McRae

In some instances, BYOD phones will have trouble accessing voicemail after activating with Ting. This is because the phone is defaulting to the original carrier code for voicemail. To solve this, you will need to update the default number to your own phone number by following these steps:

For Android devices

On an Android-powered phone running Lollipop, Marshmallow or Nougat, you can change voicemail settings this way:

  1. Open your phone dialer.
  2. Tap the three dots in the upper right-hand corner of your screen.
  3. Tap “settings”.
  4. Tap “calls”.
  5. Tap “voicemail”.
  6. Tap “setup”.
  7. Tap "Voicemail number"
  8. Edit the correct voicemail number
    CDMA phones: Your phone number
    GSM phones: 18056377243
  9. Tap OK

 For Windows devices

  1.  Tap the Phone tile
  2. Swipe to the Voicemail Screen
  3. Tap More at the bottom of the screen
  4. Tap Settings
  5. Tap Use default voicemail number
  6. Tap the option for New Voicemail Number
  7. Enter the correct voicemail number
    CDMA phones: Your phone number
    GSM phones: 18056377243
  8. Tap anywhere outside of the number field to save the changes 

For iPhone (pre iOS 10)

  1. Click the Phone app
  2. Choose the Keypad
  3. Enter *5005*86*1Yournumber# 
  4. Press call to program the number

iPhones running iOS 10 and up and can use Visual voicemail and will automatically have the voicemail number updated.

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  • Avatar
    Michael Ciha

    Just to clarify the Android instructions, the number to enter in step 8 is our mobile number?

  • Avatar
    R. Bryce Wong

    Hi Michael, that is correct put in your own mobile number at that step.

  • Avatar
    Benson Branch

    My phone (Nexus 5, GSM, Android 6.0.1) has a voicemail number (+1-805-637-7456) different from my mobile number. Is this OK, and what does it represent?? I can access my voicemail just fine, but I am having problems with lack of notifications on turning the phone back on after some time off.

  • Avatar
    Mitch Surprenant

    Hey Benson,

    That's just a voicemail access number (It spells out 805-MESSAGE). You can change it, if you'd like, to your phone number. It may help clear up your notification issues. If it doesn't, I recommend starting a chat with one of our advisors at so we can troubleshoot what else might be going on with your voicemail.

  • Avatar
    Alicia Jones

    I have a galaxy s7, anytime I go to my voicemail, it just says please record your message for (my #), like I'm leaving myself a voicemail. It won't let me set up my inbox, but I have gotten voicemails since I activated my service, I just can't check them.

  • Avatar
    Mitch Surprenant

    Hey Alicia,

    What network are you using, and what phone number are you calling to check your messages?

    If you haven't yet, reach out to our support team at so we can look into this further for you.