Skip navigation

Completing Activation for Your Google Pixel

Follow

Last updated by Christian Robinette

These steps are for the Google Pixel and Pixel XL

 

 If you're ready to complete your activation, click the link that applies to you below:

Completing Activation on the CDMA Network

Once activated from the Ting account power the device on and it should automatically run Hands Free Activation, when the activation is finished, the signal bars will fill in.  If that does not occur please proceed to the steps below.

 

1. Carrier Wipe

  1. Open the dialer
  2. Dial *#*#72786#*#*
  3. Tap OK - the phone will restart and will indicate that it's Activating

 

2. Profile Update

  1. Tap the Application icon
  2. Tap Settings
  3. Tap More...
  4. Tap Mobile networks or Cellular networks
  5. Tap Carrier settings
  6. Tap Update profile or Update device config
  7. Once the update is complete, tap OK

 

3. PRL Update

  1. Tap the Application icon
  2. Tap Settings
  3. Tap More...
  4. Tap Mobile networks or Cellular networks
  5. Tap Carrier settings
  6. Tap Update PRL
  7. Once the update is complete, tap OK

If your device does not restart after the PRL update, restart it. Voice, text, 3G and LTE data should now be working. If you want to use picture messaging make sure to log in to your Ting account online and check the option "Can receive picture and video messages"

 

Factory Reset

  1. Tap Settings
  2. Tap Backup & Reset
  3. Tap Factory Data Reset 
  4. Tap Reset Phone
  5. If you have a screen lock, you'll need to enter your pattern, PIN, or password.
  6. Tap Erase Everything
  7. When your device has finished erasing, select the option to reboot your device.
  8. When you're done, restore your data - here is a guide from Google

Completing Activation on the GSM Network

  

1. Reset APN to Default

Before beginning these directions, insert your activated Ting GSM X1 SIM card.

  1. Go to Settings
  2. Tap More
  3. Tap Mobile networks or Cellular networks
  4. Access Point Names
  5. Tap the Menu icon (3 vertical dots)
  6. Tap Reset to default

2. Add Ting Data APN Settings

  1. Go to Settings
  2. Tap More
  3. Tap Mobile networks or Cellular networks
  4. Access Point Names
  5. Tap the + icon to add a new APN
  6. Enter APN settings
    • Name: Ting Data
    • APN: wholesale
    • APN type: Enter the following exactly as written without spaces: default,admin,fota,mms,supl,hipri,internet,dun
  7. If it's not set, enter 310 for MCC
  8. If it's not set, enter 260 for MNC
  9. For APN protocol, enter IPv4v6 
  10. For APN roaming protocol, enter IPv4v6
  11. Tap the Menu icon
  12. Tap Save
  13. Select Ting Data as your APN
  14. Restart your device and wait for it to find the Ting network--this may take a minute or so
  15. Confirm that you're able to access data

If you experience issues with data, try resetting the APN protocol and APN roaming protocol (steps 10 and 11) to IPv4 and IPv6.

3. Add Ting MMS APN Settings

  1. Go to Settings
  2. Tap More
  3. Tap Mobile networks or Cellular networks
  4. Access Point Names
  5. Tap the + icon to add a new APN
  6. Enter APN settings
  7. If it's not set, enter 310 for MCC
  8. If it's not set, enter 260 for MNC
  9. For APN protocol, enter IPv4  
  10. For APN roaming protocol, enter IPv4
  11. Tap the Menu icon
  12. Tap Save
  13. Restart your device and wait for it to find the Ting network--this may take a minute or so
  14. Confirm that you're able to send and receive picture, video and group messages
Have more questions? Submit a request

Comments

Powered by Zendesk