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Completing activation for your Google Pixel series

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Last updated by Jeannette Waud

Need some help activating your Pixel? You're in the right place! This guide has all the activation steps you’ll need and some great troubleshooting tips to help you out.

If you have not yet activated your device, either with a new number or by porting your existing number to Ting, check out the official Ting activation guide for helpful steps. 

The steps in this guide are for the following models:

  • Google Pixel
  • Google Pixel XL
  • Google Pixel 2
  • Google Pixel 2 XL

Don't see your model listed? Check out the official Ting device guide to find your steps. 

When you're ready to complete your activation, or if you just need some tips, click the link below that applies to you:

 

Inserting your SIM card

Before you begin the activation process on your Pixel, you must insert the SIM card into the SIM card tray, as shown in the image below. 

Note: Your Pixel should be powered off before you insert or replace the SIM card

 

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  1. Using the SIM card removal tool, insert it into the pin hole on the left side of the phone and press in until the SIM card tray pops out (if you don't have a specific SIM removal tool, then a safety pin, or paper clip, etc., will work just fine)
  2. Place the nano SIM card (and microSD if applicable) into the SIM card tray, with the gold contacts facing the back of the phone
  3. Insert the SIM tray back into the phone

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Completing activation on the CDMA network

Once a number has been assigned or ported to Ting, restart or power on your Pixel and the activation should begin automatically. If not, please proceed to the steps below: 

Carrier reset

  1. Tap the phone app and pull up the keypad
  2. Dial *#*#72786#*#*
  3. Tap OK - the phone will restart and begin configuring the network connections 

The carrier reset should automatically take care of the activation for voice, text messaging and data, as well as an update to the PRL (roaming lists) and firmware - if applicable. If dialing the code above does not appear to work, please move on to the manual steps below.

Profile update

  1. Tap the Applications icon
  2. Tap SettingsSettings app
  3. Tap More...
  4. Tap Mobile networks or Cellular networks
  5. Tap Carrier settings
  6. Tap Update profile or Update device config
  7. Once the update is complete, tap OK 

PRL update

  1. Tap the Applications icon
  2. Tap SettingsSettings app
  3. Tap More...
  4. Tap Mobile networks or Cellular networks
  5. Tap Carrier settings
  6. Tap Update PRL
  7. Once the update is complete, tap OK

The firmware update is the last step in the activation process. Once it's been updated, or you got the message that there was no update available, you can go ahead and place a test call and perform a search in your mobile browser to confirm that the voice and data services are working. 

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Troubleshooting CDMA network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the Google account used on the phone or have disabled device protection to ensure you can access the phone once it resets.

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Completing activation on the GSM network

These are the manual steps for setting up data, picture/video/group messaging (MMS), and the personal hotspot (tethering) on your Google Pixel device.  

Note: If you accidentally exit the APN profile screen, you can find your way back by going into settings and following steps 1 - 4 listed below. Settings entered that are not saved before exiting the screen may be lost. 

Reset APN to Default

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  1. Go to Settings Settings app
  2. Tap Network and Internet
  3. Tap Mobile network
  4. Tap Access Point Names
  5. Tap Menu (3 dots)
  6. Tap Reset to default  

Add Ting Data/MMS APN (IPv4/IPv6)

  1. Add a new APN (ADD or + icon)
  2. Enter APN settings as follows:
    • Name: Ting Data
    • APN: wholesale
    • APN type: default,admin,fota,mms,supl,hipri,internet,dun
      • enter the above exactly as written, without spaces
    • MMSC: http://wholesale.mmsmvno.com/mms/wapenc
    • MCC: 310
    • MNC: 260
    • APN protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6
  3. Tap the Menu icon 
  4. Tap Save  
  5. Select Ting Data wholesale as your APN
  6. Restart your device

After your device restarts, you can go ahead and test the data and picture messaging to make sure it's working as it should be. 

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Troubleshooting GSM network issues

Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting, data or picture messaging.

If all troubleshooting fails, please get in touch. Otherwise, we may ask that you back up your phone and run a factory reset. Please ensure that you know the login credentials for the Google account used on the phone or have disabled device protection to ensure you can access the phone once it resets.

Note about Pixel 2 APN settings

If your Pixel 2 is unable to take all of the APN settings or hotspot on GSM, the following workaround has helped other Ting users:

  1. Try adding 'default' and 'dun' back to the Ting data APN set
  2. Instead of selecting save, hit the home button to return to the home screen
  3. Go back to the Ting data APN profile and change MVNO Type to 'GID' and change MVNO Value to 'Not set'
  4. Press home button again
  5. Reboot the device and test tethering again

Note: Even without default and dun set up in the APNs, they should be able to tether/hotspot with 3G and 4G enabled. This workaround is to allow LTE tethering and hotspot.

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General troubleshooting tips

If all troubleshooting included in this guide fails, then a backup and reset may be needed. Google has some helpful articles to show you how to backup or restore data on your Pixel. Once your information has been properly backed up, follow the steps below:

Factory reset from settings

  1. Tap the Applications icon
  2. Tap Settings Settings app
  3. Tap System > Reset
  4. Tap Factory data reset > Reset phone or Reset tablet 
    If needed, enter your PIN, pattern, or password
  5. To erase all data from your device's internal storage, tap Erase everything
  6. When your device has finished erasing, pick the option to restart
  7. Set up your device and restore your backed-up data

Hardware factory reset

A hardware factory reset will erase all data stored on the device. This type of reset is usually needed when the above-noted reset does not work and it should only be used as a last resort after all other troubleshooting steps have been exhausted. It is highly recommended that you complete a backup of the device information and disable Device Protection before proceeding. If Device Protection is not disabled, the login credentials for the Google account currently associated with the device will be needed to set up the device after the reset.

  1. With the device turned off, press and hold the Volume down key
  2. While holding down the Volume down key, press and hold the Power key 
  3. Release both keys when the Android screen appears
  4. Use the Volume keys to scroll to Recovery mode
  5. Press the power key to select Recovery mode
  6. When the 'No command' message appears, press and hold the Power key
  7. While holding the Power key, press and release the Volume Up key 
  8. Release the Power key when the Android Recovery screen appears
  9. Press the Volume down key to scroll to Wipe data/factory reset
  10. With Wipe data/factory reset highlighted, press the Power key
  11. Press the Volume down key to scroll to Yes, then press the Power key
  12. Once the wipe is complete, with Reboot system now highlighted, press the Power key
  13. The device will restart and is now reset
  14. Restore your backed up data and set your phone back up

If there is anything else that you need help with for your Pixel that is not mentioned here in this guide check out the Google Pixel phone help center for loads of awesome tips and learning! 

Finally, if you have tried all the options and are still having problems, please get in touch.

 

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