Adding or Updating a Payment Method on Your Ting Mobile Account

Ting accounts are set up for automatic billing to your credit or debit card to make life easier. These payment methods can be easily adjusted from within your account settings.


Logging in to Your Account

  1. Navigate to
  2. Click the green Sign up | Activate button in the top right.
    Image of the sign up/activate button that appears in the upper right of the screen next to the plans, coverage, shop, and check your phone tabs.
  3. Click the Sign in link under "Create an account."image of the Create an account option with smaller text underneath reading 'Already have an account? Sign in.' The hyperlink for Sign in is highlighted by a box added to draw attention.


Updating Your Payment Method

  1. Once you are logged in, click Account Settings on the left menu bar.

    Image of the left menu options for logged in users, with Account settings highlighted.
  2. Scroll down to the "Payment method" section and select Update payment method.

    Image of the Payment method section of the Account Settings including the link to Update payment method.
  3. Select Ting Mobile and click Next.

    an image of the Edit billing information screen prompting the user to select their service from either Ting Mobile or Ting Internet to be updated.
  4. Enter your payment method details.

    Image of the payment info screen with the fields that must be filled in to update billing, including full name from card, card number, expiration date, security number/CVV, issuing bank, and issuing bank toll free phone number.
  5. Enter your Billing Address and click Save changes.

    Image of the billing address screen where you enter your full name, billing address, country, city, state, and zip. The button to Save changes is at the bottom.

Your payment method is now updated! Moving forward, this payment method will be used for your monthly billing cycle and shop purchases.

If you need assistance, contact us.

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