Last updated by Shanti Langdon-Rourke
Phone company holding you hostage? Want to get your number out of contract, but don't want to deal with the large fee resulting from early termination? We've got your back.
Ting's ETF relief program offers you account credit when you have to terminate an existing contract to bring a number to Ting. If your current phone company wants you to pay to leave, we can help. Get 25% of whatever they want to charge you to cancel, up to $75 per device, in Ting credit for switching.
What does Ting consider a cancellation fee?
We define a cancellation fee as any penalty you had to pay to leave your previous carrier. That could be an early termination fee (ETF) or a device financing/leasing fee.
I already paid my cancellation fees. Am I eligible?
Yes! Please submit your final bill from your previous carrier within 30 days of the date listed on said bill.
I'm bringing over multiple lines. Can I stack my Ting credits?
Absolutely. You'll be asked to select the number of lines under contract you're bringing to Ting when filling out the form. We'll reimburse you 25% up to $75 for each line that has a cancellation fee associated with it.
I'm already a Ting customer. Can I get in on this?
Yes. If you're an existing Ting customer looking to add another line to your account, and you'll be paying a cancellation fee to do so; we've got your back for that as well.
What if I want to get a new number?
That's no problem. However, in order to tie your payment to your Ting activation, you'll need to bring your current mobile number (the one with the fee associated) over to Ting. Once it's been moved over, it's easy to change your mobile number in your Ting account dashboard.
How do I get my final bill from my previous carrier?
If you have access to your previous carrier's online account tools you can download a PDF of your final bill. Otherwise, wait a couple of weeks and you'll receive your final bill in the mail.
How do I get this bill to Ting?
It's easy - just head to our ETF submission form and fill out the required information and attach an image of the bill. Generally, this would be a .pdf copy of your final bill that was sent by email. If you receive paper bills, we'll require a scanned image in the form of a .jpg or .pdf file. Finally, you can take a clear photo of the bill with your phone and attach it to an email to firstname.lastname@example.org
When will I receive the credit after submitting my documents?
Please allow two business days to process and post your relief credit to your account. If we need any clarification, we'll be in touch using the phone number or email address you provided.
I'm interested. How can I take advantage of this?
It's easy! Just head to our ETF Relief Page to get started. If you require assistance at any point during this process, feel free to get in touch with us. We can be reached by phone at 1-(855)-846-4389, by email at email@example.com, or by live chat by navigating to your account dashboard and looking for the prompt at the bottom right of your screen.