All Ting equipment uses LED indicators to display certain states or statuses, helping diagnose common issues. Most people will have both a Ting router and an ONT, but a few Charlottesville residents will only have a Calix combo router. No matter the equipment, LED states can provide lots of information about the status of your connection.
Ting router
There are two Ting router models currently in circulation, though neither is necessarily better or worse than the other. Newer customers may have the ZyXEL EMG-6726, while long-time customers may have the ZyXEL EMG-3425. The routers' layouts look a little different but contain the same features and indications.
| Indicator | Meaning | ||
|---|---|---|---|
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1 | Power | The power LED will blink during startup but otherwise should remain solid. |
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2 | Internet | The globe light for internet connectivity will generally blink but may remain solid at times. It indicates general connectivity to the internet. |
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3 | WAN | The WAN light will generally blink and indicates an active connection on the WAN port. |
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4 | LAN | LAN lights 1 through 4 indicate an active connection when a device is wired to the respective port. |
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5 | USB | The USB light(s) indicates an active connection from a connected USB device. |
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6 | Wi-Fi (2.4G & 5G) |
Each Wi-Fi radio has its own indicator that is solid when active and blinking when devices are connected. |
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7 | WPS | This LED will be lit when WPS is enabled within the router and flash during its connection window. |
Basic Troubleshooting
If a particular light, like the globe or Wi-Fi symbols, is missing when it shouldn't be, there is often a simple solution—a reboot.
To reset the router, remove the power cable from either the router itself or the particular wall plug. Wait 30 seconds, and then re-plug the power cable. The router will fully reboot within about two minutes.
A missing globe/internet LED (2) could mean the internet isn't connecting. If resetting the router doesn't work, check your ONT to make sure nothing looks wrong.
Ting combo router: Charlottesville only
Some customers in Charlottesville will have the Calix 844G combo router. This unit works as both the ONT and the router.
| Indicator | Meaning | |
|---|---|---|
| 1 | Power | The power LED will blink during startup but otherwise should remain solid. |
| 2 | Broadband | The Broadband light for internet connectivity will generally blink but may remain solid at times. It indicates light moving across the fiber and into the unit. |
| 3 | Service | The Service light will generally blink and indicates active internet connectivity to the unit. |
| 4 | Wi-Fi | Each Wi-Fi radio has its own indicator that is solid when active and blinking when devices are connected. |
| 5 | Ethernet | Ethernet lights 1 through 4 indicate an active connection when a device is wired to the respective port. |
| 6 | USB | The USB light indicates an active connection from a connected USB device. |
| 7 | WPS | This LED will be lit when WPS is enabled within the router and flash during its connection window. |
Basic Troubleshooting
If you run into connectivity problems, a few LEDs can point to the issue's cause. If the Broadband or Service lights are not lit, you will most likely have no service at all, even if your Wi-Fi still looks available. If your Wi-Fi networks appear unavailable on your home devices, the Wi-Fi radios may be malfunctioning, but you may still have internet service. In either case, reboot the unit by unplugging the power cord for 30 seconds and then plugging it back in.
Ting ONTs
Every Ting customer will have an ONT included with their service. The ONT can be thought of as the "modem," though it's not a modem technically speaking. The ONT is responsible for taking the fiber line from outside into the ONT itself and converting the signal into an Ethernet port out, allowing you to connect your router and get online.
Most customers will have an Adtran ONT, while some customers in Charlottesville, Solana Beach, Centennial, and Wake Forest may have a Calix ONT. There are a few Calix models currently in circulation, which are quite similar in design but do have different LED displays. All units have a single Ethernet port for a router or computer connection.
Adtran 401G
The Adtran 401G is the most common ONT for Ting customers. It has three LEDs that can be used to determine the ONT's status.
| Indicator | Meaning | |
|---|---|---|
| 1 | LAN | The LAN light will generally be flashing, which indicates an active connection to your router or another device. |
| 2 | Fiber | The Fiber indicator should remain solid, indicating general network/internet connectivity. |
| 3 | Power | Power will blink during startup but should otherwise stay solid. |
Calix GP1000X
When everything is working properly with a GP100X, the LED strip will be a solid blue color. Any change in color or blinking pattern is displaying something other than normal function.
| Indicator | Meaning |
|---|---|
| Solid blue | The ONT is fully booted and functioning properly with internet service. |
| Blinking blue | The ONT is booting up and establishing a connection to the internet. |
| Solid red | The ONT has failed to boot up properly or has lost internet connectivity. |
Calix GP1100X and 801G
Only customers in Charlottesville will have an 801G, but the GP1100X can be found in multiple towns. Both models use more standard LEDs to indicate their status.
| Indicator | Meaning | |
|---|---|---|
| 1 | Power | This LED blinks during boot-up, and remains solid once fully booted. |
| 2 | Broadband | Indicates connectivity with the fiber network. |
| 3 | Service | Indicates active internet service. |
| 4 | Ethernet | Lit when connected to a router or computer. Usually blinking. |
| 5 | Phone (GP1100X only) |
This light will not be active and does not affect internet service. |
Basic ONT troubleshooting
ONTs are pretty simple and tend to be either working properly or not at all. There are only a few things to try if something seems wrong with the ONT.
If the power indicator is lit, but the FIBER or SERVICE indicator is off, try rebooting the ONT. Unplug the power cord, wait 10-15 seconds, and re-plug. Give the ONT about two minutes to boot up fully.
If the LAN or ETHERNET indicator is not lit, you likely have a bad Ethernet cable. Try swapping out for a spare cable, and see if the indicator resumes blinking.
If no lights are lit, but it's plugged in, try moving the power cord to a different outlet. It's rare for an ONT to die suddenly, and these issues are almost always electrical, such as a bad power strip or tripped outlet.