All Ting equipment uses LED indicators to display certain states or statuses, which can help diagnose common issues. Most people will have both a Ting router and an Inside Ting box, but a few Charlottesville residents will only have a Calix router. No matter the equipment, LED states can provide lots of information about the status of your connection.

Ting router

There are two Ting router models currently in circulation, though neither is necessarily better or worse than the other. Newer customers may have the ZyXEL EMG-6726, while long-time customers may have the ZyXEL EMG-3425. The routers' layouts look a little different but contain the same features and indications.

	1	Power	The power LED will blink during startup but otherwise should remain solid.
	2	Internet	The globe light for internet connectivity will generally blink but may remain solid at times. It indicates general connectivity to the internet.
	3	WAN	The WAN light will generally blink and indicates an active connection on the WAN port.
	4	LAN	LAN lights 1 through 4 indicate an active connection when a device is wired to the respective port.
	5	USB	The USB light(s) indicates an active connection from a connected USB device.
	6	Wi-Fi (2.4G & 5G)	Each Wi-Fi radio has its own indicator that is solid when active and blinking when devices are connected.
	7	WPS	This LED will be lit when WPS is enabled within the router and flash during its connection window.

Basic Troubleshooting

If a particular light is missing when it shouldn't be, there is often a simple solution. A missing globe/internet LED (2) would indicate a lack of internet connectivity in most cases. Check your Inside Ting box first to make sure nothing looks wrong. Otherwise, continue with a reboot of the router. To reset the router, remove the power cable from either the router itself or the particular wall plug. Wait 30 seconds, and then re-plug the power cable. The router will fully reboot within about two minutes.

Missing Wi-Fi indicators would point to one or both wireless radio being disabled. In both cases, the best first step is a simple reboot of the router. 

Calix router

Some customers in Charlottesville will have the Calix 844G combo router. This unit serves as both the Inside Ting box and the Ting router.

Basic Troubleshooting

If you run into connectivity problems, there are a few LEDs that can point to the issue's cause. If the Broadband and/or Service lights are not lit, you will most likely have no service at all, even if your Wi-Fi still looks available. If your Wi-Fi networks appear unavailable on your home devices, the Wi-Fi radios may be malfunctioning, but you may still have internet service. In either case, reboot the unit by unplugging the power cord for 30 seconds and then plugging it back in.

Inside Ting Box

The Inside Ting box is responsible for converting the fiber optic cable from outside the home into an Ethernet connection for a router or other device.

Basic Troubleshooting

If the Power light is off, the other lights should be as well. In this case, check to make sure that the power cable is plugged into the wall, and if it is, try moving the plug to a different outlet. A missing LAN light indicates a lack of connectivity to your router or another device. This is most commonly because of a failing Ethernet cable, and a new cable will need to be swapped in. If the Fiber light is missing, this would usually indicate a physical problem with the fiber coming into the home, but rebooting the unit should still be attempted before any further troubleshooting.