All Ting equipment uses LED indicators to display their status so they can help you diagnose common issues. Most people will have both a Ting router and a fiber access point, but a few Charlottesville residents will only have a Calix combo router. No matter the equipment, LED states can provide lots of information about the status of your connection.
If a specific light, like the globe or Wi-Fi symbols, is missing when it shouldn't be, there is often a simple solution--a reboot.
To reset the router, unplug the power cable from either the router itself or the wall outlet. Wait 30 seconds, and then plug the power cable back in. The router will fully reboot within about two minutes.
A missing globe/internet LED (2) could mean the internet isn't connecting. If resetting the router doesn't fix this, check your fiber access point to make sure nothing looks wrong.
The fiber access point is pretty simple and tends to either work properly or not at all. There are only a few things to try if something seems wrong.
If the power indicator is lit, but the FIBER or SERVICE indicator is off, try rebooting. Unplug the power cord, wait 10-15 seconds and plug it back in. Give it a couple of minutes to boot up fully.
If the LAN or ETHERNET indicator is not lit, you may have a bad Ethernet cable. Try swapping it out for a spare cable and see if the indicator resumes blinking.
If no lights are lit but it's plugged in, try moving the power cord to a different outlet. It's rare for an access point to die suddenly and these issues are almost always electrical, such as a bad power strip or tripped outlet.
Understanding Ting router LED states
There are two Ting router models currently in circulation, though neither is necessarily better or worse than the other. Newer customers may have the ZyXEL EMG-6726, while long-time customers may have the ZyXEL EMG-3425. The routers' layouts look a little different but contain the same features and indications.
| Indicator | Meaning | ||
|---|---|---|---|
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1 | Power | Will blink during startup but otherwise should remain solid. |
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2 | Internet | Will generally blink but may remain solid at times. It indicates general connectivity to the internet. |
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3 | WAN | Will generally blink and indicates an active connection on the WAN port. |
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4 | LAN | LAN lights 1 through 4 indicate an active connection when a device is wired to the respective port. |
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5 | USB | Indicates an active connection from a connected USB device. |
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6 | Wi-Fi (2.4G & 5G) |
Each Wi-Fi network(2.4G and 5G) has its own indicator that's solid when active and blinking when devices are connected. |
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7 | WPS | Lit when WPS is enabled within the router and flash during its connection window. |
Getting to know the Calix combo router: Charlottesville only
Some customers in Charlottesville will have the Calix 844G combo router. This unit works as a combination fiber access point and router.
| Indicator | Meaning | |
|---|---|---|
| 1 | Power | Will blink during startup but otherwise should remain solid. |
| 2 | Broadband | Will generally blink but may remain solid at times. It indicates light moving across the fiber and into the unit. |
| 3 | Service | Will generally blink and indicates active internet connectivity to the unit. |
| 4 |
Wi-Fi (2.4G & 5G) |
Each Wi-Fi network(2.4G and 5G) has its own indicator that is solid when active and blinking when devices are connected. |
| 5 | Ethernet | Ethernet lights 1 through 4 indicate an active connection when a device is wired to the respective port. |
| 6 | USB | Active connection from a connected USB device. |
| 7 | WPS | Lit when WPS is enabled within the router and flash during its connection window. |
Understanding fiber access point LED states
Every Ting customer will have a fiber access point included with their service. The fiber access point can be thought of as the "modem," though it's not a modem technically speaking. The fiber access point is responsible for taking the fiber line from outside into the home and converting the signal into an Ethernet port out, allowing you to connect your router and get online.
Most customers will have an Adtran fiber access point while some customers in Charlottesville, Solana Beach, Centennial, and Wake Forest may have a Calix. There are a few Calix models currently in circulation, which are quite similar in design but do have different LED displays. All units have a single Ethernet port for a router or computer connection.
Adtran 401G
The Adtran 401G is the most common fiber access point for Ting customers. It has three LEDs that can be used to determine its status.
| Indicator | Meaning | |
|---|---|---|
| 1 | LAN | The LAN light will generally be flashing, which indicates an active connection to your router or another device. |
| 2 | Fiber | The Fiber indicator should remain solid, indicating general network/internet connectivity. |
| 3 | Power | Power will blink during startup but should otherwise stay solid. |
Calix GP1000X
When everything is working properly with a GP100X, the LED strip will be a solid blue color. Any change in color or blinking pattern is displaying something other than normal function.
| Indicator | Meaning |
|---|---|
| Solid blue | Fully booted and functioning properly with internet service. |
| Blinking blue | Booting up and establishing a connection to the internet. |
| Solid red | Failed to boot up properly or has lost internet connectivity. |
Calix GP1100X and 801G
Only customers in Charlottesville will have an 801G, but the GP1100X can be found in multiple towns. Both models use more standard LEDs to indicate their status.
| Indicator | Meaning | |
|---|---|---|
| 1 | Power | This LED blinks during boot-up and remains solid once fully booted. |
| 2 | Broadband | Connected to the fiber network. |
| 3 | Service | Active internet service. |
| 4 | Ethernet | Lit when connected to a router or computer. Usually blinking. |
| 5 | Phone (GP1100X only) |
This light will not be active and does not affect internet service. |