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Last updated by Giselle Russell

What is visual voicemail?

Visual voicemail is a random-access voicemail with a visual interface. Such an interface presents a list of messages for playback. This means you can listen to what ever message you want and you do not have to listen to the messages in order.


Visual voicemail:

  1. Go to the Phone app, then tap the Voicemail tab. 
  2. Tap Set Up Now.
  3. Create a voicemail password, then tap Done.
  4. Enter your password again to confirm it, then tap Done. 
  5. Select Custom or Default. If you choose Custom, you can record a new greeting


6.Tap Done to save your greeting.


Transfer your existing Voicemail

To transfer your existing voicemail, follow these steps:

  1. Go to the Phone app, then tap the Voicemail tab.
  2. Tap Set Up Now.
  3. Enter your password,* then tap done. 
  4. Record a custom greeting or use the default greeting, then tap Save.

If you forget your voicemail password, there's no way to reset it from your iPhone. You need to contact customer support to reset your password.

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