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Activating your HTC Bolt


Last updated by Christian Robinette

This guide will help you connect your HTC bolt to our CDMA network once you activate it from your Ting account. If you haven't already activated a phone number on your HTC Bolt have a look at one of the following guides:

Assigning a number to your Ting ordered phone

Assigning a number to your BYOD phone

Connecting your phone to the network

This guide will help with inserting the SIM for your HTC Bolt phone. In our Finding your SIM Card guide, we note that the CDMA SIM used is the Ting nano SIM type C7. To connect your phone to the network, we need to perform a Carrier Reset, Profile and PRL update. These steps will activate your phone when done in a CDMA coverage area.

Carrier reset

  1. From the home screen, tap the Phone icon and open the dialer
  2. Dial ##72786#
  3. Tap Menu
  4. Tap Reset
  5. Tap OK
  6. The phone will restart and connect
    **If the phone then runs a PRL update on its own please skip to the Profile update**

 PRL update

  1. Enter Settings by tapping the icon on the home screen swipe down bar or via apps
  2. Scroll to and tap System updates
  3. Tap Update PRL
  4. The phone will search and update - Once complete tap OK

 Profile update

  1. Enter Settings by tapping the icon on the home screen swipe down bar or via apps
  2. Scroll to and tap System updates
  3. Tap Update Profile
  4. The phone will search and update - Once complete tap OK


Once done running the steps above, test your connection and ensure it is working. Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting or data.

If you have tried all the options and are still having problems, please get in touch. If all troubleshooting fails, we may ask that you back up the phone to run a factory reset. If needed, here are steps to do so. Please ensure that you have the login credentials for the Google account used on the phone or have disabled Device Protection to ensure you can access the phone once it resets.

Activating Wi-Fi calling

Before activating Wi-Fi Calling, make sure Wi-Fi is enabled and the device is connected to a Wi-Fi network.

      1. Once the device is connected to a Wi-Fi network, from the home screen, swipe down the Status bar.
      2. Tap the Settings icon.
      3. Tap Wi-Fi Calling.
      4. Tap the Wi-Fi Calling switch ON if not already ON.
      5. Register the E911 address by verifying the displayed location information is correct or enter the correct information. Note: If a Location service disabled window appears, tap ENABLE, tap to enable the Location switch, then tap the Back key.
      6. The phone will automatically add the current Wi-Fi network to the WI-FI Calling Networks list. Wi-Fi Calling is now set up. Note: The location information can be updated as needed by tapping Update Registered Location.

To disable Wi-Fi Calling, tap the Wi-Fi Calling switch OFF and this will save your stored Wi-Fi Calling Settings. To completely deactivate Wi-Fi Calling, tap the Menu icon found in the top right corner and indicated by 3 dots. Deactivating Wi-Fi calling from the menu will remove all the information you saved when you set up Wi-Fi Calling on your device

Hardware factory reset

      1. With the device turned off, press and hold the Volume down key
      2. With the Volume down key held down, press and hold the Power key
      3. Release both keys when the HTC screen appears
      4. Press the Volume down key to scroll to factory reset
      5. With factory reset highlighted, press the Power key
      6. The phone will power off and restart

 Factory reset From settings

    1. From the Home screen, tap Settings > Backup & reset
    2. Tap Factory data reset > Reset phone.  To avoid erasing your storage card, make sure you do not select the Erase SD card option
    3. Tap Reset phone > OK
    4. The phone will power off and restart
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  • Avatar
    Terry Deacon

    I tried twice yesterday to activate my new Motoe but so far without success. I got to calling the test number, hearing the response, and getting the text message which says more text instructions will be coming. They don't arrive, so my new phone doesn't work, and my old phone doesn't either! Makes it hard to call your help line. HELP,!

  • Avatar
    Mitch Surprenant

    Hey Terry,

    If you can't make calls, I recommend opening a chat window with us so we can help. to start a chat and we'll get you back up and running as fast as we can!