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Completing Activation for your HTC Bolt

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Last updated by Christian Robinette

This guide is to cover completing connecting your HTC bolt to our CDMA network once it has been activated from your Ting account. If you haven't already activated a phone number on your HTC Bolt have a look at one of the following guides:

Assigning a number to your Ting ordered phone

Assigning a number to your BYOD phone

 

Connecting Your Phone to the Network

This guide will help with inserting the SIM for your HTC Bolt phone. In our Finding your SIM Card guide, we note that the CDMA SIM used is the Ting nano SIM type C7. To connect your phone to the network, we need to perform a Carrier Reset, Profile and PRL update. These steps will activate your phone when done in a CDMA coverage area.

Carrier Reset

  1. From the home screen, tap the Phone icon and open the dialer
  2. Dial ##72786#
  3. Tap Menu
  4. Tap Reset
  5. Tap OK
  6. The phone will restart and connect
    **If the phone then runs a PRL update on its own please skip to the Profile update**

 

PRL Update

  1. Enter Settings by tapping the icon on the home screen swipe down bar or via apps
  2. Scroll to and tap System updates
  3. Tap Update PRL
  4. The phone will search and update - Once complete tap OK

 

Profile Update

  1. Enter Settings by tapping the icon on the home screen swipe down bar or via apps
  2. Scroll to and tap System updates
  3. Tap Update Profile
  4. The phone will search and update - Once complete tap OK

Troubleshooting

Once done running the steps above, test your connection and ensure it is working. Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting or data.

If you have tried all the options and are still having problems, please get in touch. If all troubleshooting fails, we may ask that you back up the phone to run a factory reset. If needed, here are steps to do so. Please ensure that you have the login credentials for the Google account used on the phone or have disabled Device Protection to ensure you can access the phone once it resets.

 

Hardware Factory Reset

  1. With the device turned off, press and hold the Volume down key
  2. With the Volume down key held down, press and hold the Power key
  3. Release both keys when the HTC screen appears
  4. Press the Volume down key to scroll to factory reset
  5. With factory reset highlighted, press the Power key
  6. The phone will power off and restart

 

Factory Reset From Settings

  1. From the Home screen, tap Settings > Backup & reset
  2. Tap Factory data reset > Reset phone.  To avoid erasing your storage card, make sure you do not select the Erase SD card option
  3. Tap Reset phone > OK
  4. The phone will power off and restart
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