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Billing and account settings

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Last updated by Maitlan Brouwer

Did you know that you can update your email address or password through your Ting account? You can also update the credit card you have on file or choose to set up Amazon billing. If you want to subscribe to device alerts, Ting news or quarterly surveys, you can do that too. What have you learned? You have full control over your Ting account.

Just log into your Ting account and go to the Account settings page. Then choose what you want to update:

 

 

Details

The details screen contains most of the information we will use to stay in contact with you. When you click the edit pencil and you can:

  1. Check your account number.
  2. Update your account holder name.
  3. Set a primary contact device/number and set or update your alternate contact number.
  4. Update your contact email. This email will be the primary source of verification and communication with Ting. It is imperative that you use one you have access to the email.

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Why set a primary number?

Setting a Ting phone number as a primary contact is an alternative method for verification. If you are unable to access your contact email, and you have one of your lines set this way, we can offer a callback verification to move forward with assisting you. If you have only one phone number on your account, we will use that number as the primary number by default.

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Billing

To update your billing info, click the edit pencil beside the Billing option. You will now be able to make any changes necessary for payments. We also offer to set up Pay with Amazon.

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Emails and updates

This field will allow you to choose to receive emails about promotions, device sales, feature updates, as well as satisfaction surveys, among other things, throughout the year. Ting is always coming up with great ways to save customers money. Here you can choose if you would like to participate. 

 

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Password

You will be able to change your current login password on this screen. You must know your current password to be able to do so. 

 

If you do not know your current password and need to reset it, you will need to click the forgotten password link as shown below. If you're automatically logged in, you'll need to log out or use a different browser.

Enter the email associated with your Ting account.

Below is an example of the email you will receive to reset your password.

 

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2-Factor authentication

2-Factor Authentication is another layer of security you can add to your Ting account. This option offers multiple methods for you to secure your account. For your convenience, we have a detailed article on how 2-Factor Authentication works. 

 

Ting takes Digital Security very seriously, and we've compiled some tips and tricks that may help you in the fight against fraud. 

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Cancel your account

You can use this option to cancel your account with Ting. For verification purposes as well as helping us improve our service, you will be directed to contact support. For more information on how this process works, take a look at our cancellation process

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Port out of Ting

This tab will provide you with all the details you need to take your number to a new carrier. While we hate to see you go, we understand that sometimes Ting isn’t the right service for everyone. Staying true to our word of doing things right, we’ll make this as painless as possible

 

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Comments

  • Avatar
    Diane McCurdy

    OK........I got the sample....how does one tap into the real pages.....

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    Kevin McHugh

    I would like my account number - lots of information on getting that, but if there is a way it is VERY buried! Not as clear and honest as you say you are it seems, which doesn't inspire trust. I know that most people that want this info are trying to cancel service or "port out", but by making this so difficult, you now have me thinking that way! C'mon Ting, I thought you were better than this! Very frustrating, especially when you don't have 24/7 customer support.

  • Avatar
    Laura Kelly

    I agree with the above comments. How does one tap into the real pages?

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    David Weber

    how the FUCK do you actually GET TO YOUR ACCOUNT SETTINGS?! WHY IS THIS HIDDEN???

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    allen lintvedt

    this is complete nonesense. i want my number ported and yet you guys hide the info! silliness!!

  • Avatar
    Mary Mcpeck-Robinson

    Ditto on all about, this can't be more confusing! Not user friendly at all!