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Completing activation for your Alcatel Go Flip (CDMA Only)

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Last updated by Christian Robinette

This guide is to cover completing connecting your Alcatel Go Flip to our CDMA network once it has been activated from your Ting account. If you haven't already activated a phone number have a look at our official Ting activation guide.

Connecting Your Phone to the Network

This model does not use a SIM card to activate. To connect your phone to the network, we need to perform a Carrier Reset, Profile and PRL update. These steps will activate your phone when done in a CDMA coverage area.

Carrier Reset

  1. From the home screen, press the Call key
  2. Press Dialer and dial ##72786#
  3. Press YES and the device will restart and initiate Hands-Free Activation
  4. After the device restarts, it will automatically perform Hands-Free Activation and then update the PRL
  5. When finished, press the OK key. The phone will power off and restart
  6. The phone will check for any Firmware updates, if a firmware update is found, follow the on-screen prompts to download and install it, otherwise press OK
  7. The phone will restart and connect to the network

 PRL Update

  1. From the apps list select Settings
  2. Select Device 
  3. Select System Updates
  4. Select Update PRL 

 Profile Update

  1. From the home screen, press the OK key
  2. Scroll to Settings and press the OK key
  3. Scroll to the Device tab, then select System Updates and press the OK key
  4. Select Update Profile, then press the OK key
  5. The device will update the data profile

Troubleshooting

Once done running the steps above, test your connection and ensure it is working. Here are some troubleshooting guides just in case you have any trouble with connecting calls, texting or data.

If you have tried all the options and are still having problems, please get in touch. If all troubleshooting fails, we may ask that you back up the phone to run a factory reset. If needed, here are steps to do so. Please ensure that you have the login credentials for the Google account used on the phone or have disabled Device Protection to ensure you can access the phone once it resets.

Hardware Factory Reset

  1. With the device powered off, press and hold the Volume Up key
  2. While holding down the Volume Up key, press and hold the End Call/Power key. Release both keys when the Alcatel logo appears on the screen
  3. On the KaiOS Recovery screen, scroll to highlight Wipe data/factory reset
  4. With Wipe data/factory reset highlighted, press the OK key
  5. Scroll to Yes, and then press the OK key
  6. Once the wipe is complete, ensure Reboot system now is highlighted, then press the OK key
  7. The device will restart

 Factory Reset From Settings

  1. From the home screen, press the OK key
  2. Scroll to Settings and press the OK key
  3. Scroll to the Device tab, then select Device Information and press the OK key
  4. Scroll down to select Factory Reset, then press the OK key
  5. Read the warning, then press Reset to confirm
  6. The phone will completely reset and restart


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