Placing an Order for Ting Internet

We're here to help get you the internet you deserve quickly and painlessly. With our fiber-to-the-home service, there are a few extra steps to getting online than typical cable internet. After you place an order with us, you'll be assigned an Onboarding Advisor who will guide you through your experience getting online. 

Getting online with Ting Internet can be broken down into three steps:

  1. Placing your order
  2. Onboarding
  3. Field work

Placing your order 

Step 1: Check if your address is serviceable

Before we can get started, we need to check if your address is serviceable.

  1. Navigate to Ting.com and type your address into the search bar on the home page.
  2. As you type, suggested addresses will appear in the dropdown. Click on the matching address.
  3. Click Check availability

Screenshot of entering in a serviceable address into the Ting.com check availability search tool.

Step 2: Select a plan

If your address is serviceable, you will be presented with available internet plans. Select the plan you would like and click Continue to proceed to the next step.


A message box indicating that Ting Internet is available for the address entered.

If service is planned but not yet available at your address, you can place a pre-order with us. We will let you know when service becomes available in your neighborhood. You can also check our construction website for updates on when to expect us in your neighborhood. 

Step 3: Determine the details of your order

Next, select any additional features of your service, like wireless routers and streaming solutions. Click Continue after each category.

  • For a detailed breakdown of the costs and the monthly billing throughout this process, refer to the right sidebar for further details.
    A detailed breakdown of costs including the monthly plan and first month's bill.

If you have a promo code for your order, click See details in the right sidebar to expand this option. Enter the code and click Apply
Screenshot of promo box located under the Internet plan.

If you have questions or issues while placing your order, you can call our sales team at 1-855-836-4626, and we'll be happy to help! 

Step 4: Add your billing information

Next you'll set up the billing information for your Ting account. The card you attach to your account will not be charged until our Onboarding Advisor calls you and schedules the home installation.

Billing with Ting Internet is pre-paid and auto-pay, meaning your card will be charged automatically at the beginning of your month of service. Your service month begins based on when your internet is activated.

If you want to know more about how billing at Ting is handled, check out our Billing FAQ.

Creating an account

If you don't already have a Ting account, you will be prompted to create one here. This account is where you will access your billing history and update your payment options.

If you already have an account, click Sign in instead.

Create a Ting account screen. Requires entering your email address and creating a password.

When inputting your credit card, the service address will default as the billing. If the billing address is different, select the Use a different billing address option to update it.

Enter payment info screen. Provide a credit card number and card name. The billing address is defaulted to the service address but if it's different, select Use a different address and enter that info.

Step 5: Review and finalize your order

Finally, review the details of your order before confirming.

Review your order screen before confirming. Includes service address, contact info, payment method, billing address and internet package selected.

You aren't locked into any of these initial selections. You can adjust these details with your Onboarding Advisor when they call you for the home appointment.

Select Place order, and you'll see our thank you message. If service is being offered at your address, an Onboarding Advisor will reach out soon to begin the next steps.

Confirmation screen that says: Thank you! We'll be in touch to schedule your fiber installation.

Onboarding

Within a few days of placing your order, you will be contacted by your Onboarding Advisor to talk through the home installation. If they don't get a hold of you on the first attempt, they'll reach out every few days.

You can also call our Onboarding line at 1-855-921-4626 to get the ball rolling yourself.

The Onboarding Advisors are your point of contact for any questions about the installation and construction process. To prepare you for what you will discuss with your Onboarding Advisor, here is a quick rundown of what to expect:

  1. The home appointment is up to 2 hours long.
  2. Somebody over the age of 18 must be present for the appointment.
  3. Our technician will be installing two boxes onto your home:
    • A small box on the outside of the home (this is called a NID) where the fiber line will be connected.
    • A similarly sized box on the inside of the home (this is called an ONT), which your router will connect to.
    • There will be some drilling involved so that our technician can run a connection between these boxes.

Field Work

Once the home appointment is complete, the field team will be flagged to start running the fiber line from our box by the road to the side of your home. Your Onboarding Advisor will be able to give you a timeline for when that line will be run and when you can expect to be online with your new fiber service.

Your Onboarding Advisor will talk you through the fieldwork step during your call, but here is a quick rundown of what to expect:

  1. The fiber line is run from the Ting box by the road to the side of your home in a straight line.
  2. Before we start digging, we will confirm the location of all public and private utilities. 
  3. Our field team begins by burying a conduit 6-9 inches deep into the ground.
  4. They then use compressed air to blow the fiber line through the conduit.
  5. Finally, they will connect the fiber line to the outside box (NID) and signal our support team to activate your service by flipping the switch.

 

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