The fiber drop construction process to your home

Signing up for Ting Fiber brings you closer to reliable, high-speed internet. The next stage is getting the fiber to your home!

Our field technicians plan a route to run the fiber from the street to the side of your home. The fiber is buried in your yard, which we describe as "future-proofing." Burying the fiber prevents unexpected damage to your internet to ensure you continue receiving uninterrupted service.

Our technicians handle all the necessary work of digging, burying, and restoring your yard after completing construction. Our only ask of our clients is to ensure private lines are marked appropriately before we start construction to avoid unnecessary damage during the installation.

Notice damage or have construction concerns? Ting has a Construction Experience team available to assist.

Locates

"Locates" are ground markings to identify the position of underground equipment. The locates help our crew identify where equipment is buried to avoid causing damage while dropping Ting fiber.

Ting issues a locate request through 811 before starting construction. The utility companies are given ten days to mark any equipment buried in your yard.

The underground equipment is typically marked with paint. This paint will fade and wash away over time.

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Locate color codes

Each utility company will use a specific color for its locates. For example, Ting Fiber will use Orange, indicating a communications line.

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Marking private lines

The locate request Ting submits through 811 covers public utility lines. Public utility locators and 811 will not mark private lines. Private lines can include:

  • Sprinkler and irrigation lines
  • Invisible pet fences
  • Lights or signs on the property
  • Buried storage tanks and lines, including fuel tanks and water discharge tanks
  • Electrical lines going out to sheds or secondary buildings
  • Sewer and septic tanks, systems, and piping
  • Security cameras
  • Automatic gates, parking kiosks
  • Gas lines to BBQ or pool heaters

We recommend that you mark private lines with paint or flags before Ting begins our fiber drop construction. Private locator companies are also available to assist with finding and marking private lines.

Network Interface Device

The NID (Network Interface Device) is a small white or grey plastic box we install on the side of your home. The installation height of the NID is between 36" to 60".

The NID serves as the fiber entry point into your home. The fiber drop runs from the ground, up the side of your home, and into the NID.

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Bringing the fiber to your home

The fiber drop is the section of fiber running from the mainline conduit on the road to your home's NID. The orange line in the image below illustrates the fiber drop.

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Our crew pre-marks the fiber drop path and will either hand shovel or use a vibratory plow to bury the conduit. The conduit is buried up to 14" deep in your yard and can be buried under yards and walkways. Burying under a driveway is possible but is often a last resort to prevent concrete damage.

Our crew uses a machine to push the fiber through the conduit to reach your home. You won't need to be there during this part of the installation.

After completing the fiber drop, our team restores your yard to the best of their ability. Please contact our Ting Construction Experience team if you notice any issues or damage after our team completes the installation.

Note:

Construction methods, NID sizes and styles, and other installation aspects will vary slightly between our markets.

Completing your fiber installation

Ting support will contact you to set up a final installation appointment. This involves a technician entering your residence to configure the fiber to your modem.

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