Connecting Your eero 6 Pro Router to a New Account

If you have an eero router (also known as a gateway) that was previously owned by someone else or used with a different account, this guide will help you connect it to your new account.

If you have recently got a new eero Pro 6 Ting Router, refer to the Setting Up Your eero Pro 6 Ting Router article for step-by-step instructions.

Connecting eero Pro 6 Router

To connect your eero Pro 6 router, follow these steps:

  1. Connect to an Ethernet cable and power. 
    • Connect the eero to the Ting fiber modem using an Ethernet cord.
    • Then, plug the eero into a power outlet and turn it on.
  2. Check that it's connected to the internet. On the front of the eero, there is a single LED status light. If you are connected to the internet, it displays a solid white light. 
    eero Pro 6's single LED status light located under the words eero on the top of the router.

    For reference, here are the LED indicators and their status definitions.

    LED Color What it Means
    No Light eero does not have power.
    Blinking White Booting up/connecting to the internet.
    Solid White Connected to the internet.
    Blinking Blue Broadcasting Bluetooth signal.
    Solid Blue Connected to the network and is setting up.
    Blinking Green Multiple eero devices are detected.
    Blinking Yellow An unapproved power source is being used.
    Solid Red Not connected to the internet.
  3. Reset. Hold the reset button until the LED flashes red (15-20 seconds), then release it.
       Picture of eero Pro 6's reset button located at the bottom, barely raised between the serial sticker and the words San Francisco.
    • After a successful hard reset, the eero LED light will flash blue, indicating that the eero is ready to be set up again.
    • If performing a hard reset does not result in a blinking blue light on your eero, confirm that your eero is connected to the Ethernet and receiving power. 
  4. Connect. Follow the step-by-step instructions in the Setting Up Your eero Pro 6 Ting Router help article to finish connecting your eero.

Confirming eero is Connected to Ethernet

Check that the Ethernet cord is securely plugged into your device.

  • A solid white light on your eero indicates it has an internet connection.
  • A solid red light means that there is no internet connection.

If your eero is connected to the Ethernet and powered, but a hard reset did not connect the eero to your account, contact us.

Transferring an eero Device to My Account

The eero can only be linked to a single account at a time.

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