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Resetting a Feature Phone

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Last updated by Isabel M

The directions below will guide you through resetting most feature phones back to factory defaults. While not all feature phones can be backed up first, you'll want to check if yours has that option and do that before resetting your phone. You can try the back up steps here or check your phone's manufacturer information. Once you've completed your back up, follow the steps below:

  1. Press the Menu/OK button
  2. Using the up/down keys, go to Settings and select it using the OK button
  3. Select Reset/Delete
  4. Enter your lock code - This may not be the same as your MSL as feature phones often have a 4-digit lock code or PIN. The default is often 0000, 1234, 1111 or the last four digits of your phone number.
  5. Select Reset Phone
  6. Confirm that you want to reset
  7. The phone will go through the reset process and then reboot
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Comments

  • Avatar
    Tammy Slate

    no, need to talk to a real person . I won't send the back and perhaps have you send me a new phone...

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