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Resetting an Android Phone From the Hardware

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Last updated by Isabel M

Most all Android phones can be reset to factory defaults from the hardware. This can be a useful option if you're having trouble getting the phone booted up because this type of reset must be done when the phone is powered off. If you're battery is removable, remove it and reinsert it before starting these steps to make sure you're phone is powered off. If you need to back up your phone, check out the tips here first. Since there is variation between phones, there is more than one hardware reset process listed below for some manufacturers. If none of the steps below work on your phone, get in touch and we'll help you get your phone reset.

 

HTC Phones

  1. From power off, hold the VOLUME DOWN key, then press and hold the POWER button until you see the boot menu
  2. Use VOLUME DOWN key to scroll to FACTORY RESET and tap the POWER button to select
  3. The device will reboot and go through the wipe process, then reboot again

**Note, some HTC phones will require you to hold the HOME, POWER and BACK buttons to get access to the boot menu.

 

Kyocera Phones

  1. From power off, hold the VOLUME DOWN key and then press and hold the POWER button until you see the recovery menu or the Android icon
  2. Use the VOLUME DOWN key to scroll to wipe data/factory reset and tap the POWER button to select
  3. Use the VOLUME DOWN key to scroll to Yes -- delete all user data and tap the POWER button to select
  4. When the factory reset is complete, tap the POWER button to select reboot now

 

  1. From power off, hold the VOLUME DOWN key then press and hold the POWER button until you see the triangle on screen
  2. Tap the HOME button
  3. Use the VOLUME DOWN key to scroll to wipe data/factory reset
  4. Open the slider (if applicable) and press the RETURN/OK key to select
  5. Use the VOLUME DOWN key to scroll to Yes -- delete all user data and press the RETURN/OK key to select
  6. Once the wipe is complete, use the VOLUME DOWN key to scroll to wipe cache partition and press the RETURN/OK key to select
  7. Once the wipe is complete, press the RETURN/OK key to select reboot system now

 

LG Phones

  1. From power off, hold the VOLUME DOWN key and then press and hold the POWER button until you see the recovery menu
  2. Use the VOLUME keys to select wipe data/factory reset and tap the HOME key to select
  3. Use the VOLUME keys to select Yes and tap the HOME key to select
  4. Once the wipe is complete, tap the HOME key to select reboot system now

**Note some LG phones will require you to hold the VOLUME DOWN, HOME, and POWER key to initiate the factory reset. You should release all three when you see the LG logo.

 

Motorola Phones

  1. From power off, hold the VOLUME DOWN key and then press and hold the POWER button until you see the word Fastboot is displayed at the top of the screen
  2. Tap the VOLUME DOWN button until Android Recovery appears and then tap VOLUME UP to select it
  3. If you see the triangle ! / Android screen instead of a menu, tap both VOLUME UP and DOWN at the same time
  4. Use VOLUME keys to select wipe data/factory reset then tap the POWER button to select
  5. Use the VOLUME keys scroll to yes and tap the POWER button to select
  6. Use VOLUME keys to scroll to wipe cache partition and tap the POWER button to select
  7. Use the VOLUME keys to select reboot device and tap the POWER button to select

 

  1. From power off, hold the VOLUME UP key and then press and hold the POWER key until the Android and red exlamation mark appear
  2. Press VOLUME UP and DOWN keys at the same time
  3. Use the VOLUME DOWN key to scroll to wipe data/factory reset and tap the POWER button to select
  4. Use the VOLUME DOWN key to scroll to Yes-delete all user data and tap the POWER button to select
  5. When the wipe is tap the POWER button to select reboot system now

 

Samsung Phones

There is a bit of variation between Samsung phones when it comes to the factory reset. The most common methods are listed here, but you may need to find specific instructions for your Samsung phone:

  1. From power off, hold the VOLUME UP key while holding the POWER button until the recovery menu appears
  2. Use the VOLUME DOWN key to scroll to wipe data/factory reset and tap the POWER button to select
  3. Use the VOLUME DOWN key to scroll to Yes - delete all user data and tap the POWER button to select
  4. Tap the POWER button to select reboot system now

 

  1. From power off, hold the VOLUME UP key and hold POWER button until Samsung logo appears
  2. Use the VOLUME DOWN key to scroll down to wipe data/factory reset and tap the POWER button to select
  3. Use the VOLUME DOWN key to scroll to Yes - delete all user data and tap the POWER button to select
  4. Once wipe is complete use the VOLUME DOWN key to scroll to wipe cache partition and tap the POWER button to select
  5. Tap the POWER button to select reboot system now

**Note, some Samsung devices require you to hold VOLUME UP and HOME key and then press and hold POWER key until Samsung logo appears to initiate factory reset

 

  1. From power off, with the VOLUME UP key held down, press and hold the POWER button until the Fastboot screen appears
  2. Use the VOLUME DOWN to scroll to RECOVERY and tap the POWER button to select
  3. When Android and red exlamation mark appear, quickly press VOLUME UP and the POWER button at the same time
  4. Use the VOLUME DOWN to scroll to wipe data/factory reset and tap the POWER  button to select
  5. When the wipe is complete use the POWER button to select reboot system now
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Comments

  • Avatar
    Bob Barton

    So what happens next after rebooting the phone? What do we have to do to keep the Ting service?

  • Avatar
    Renny M

    Hi Bob,

    If your device doesn't re-activate automatically, follow the steps found here. Feel free to contact our support team if you need any additional help.

  • Avatar
    Alh nueva

    Whats for the acer liquid z520 or acer andoid phone's does things to be happen if will work on from factory reset or under going from factory reset

  • Avatar
    Jay Byrd

    How is this 'resetting from the hardware'? Seems to me like it's still software based. You're just using recovery software that's installed on a system partition of the device storage that is not accessible to the user (unless rooted) during normal operation on the user side of the Android OS....

  • Avatar
    Jay Byrd

    How is this 'resetting from the hardware'? Seems to me like it's still software based. You're just using recovery software that's installed on a system partition of the device storage that is not accessible to the user (unless rooted) during normal operation on the user side of the Android OS.... I'm not complaining or belittling you, because the article is full of factual information that I'm sure is useful to some. I clicked on this article expecting to see an actual flashing technique using the actual internal hardware of the phone, perhaps similar to how older PC motherboards had a jumper that could be moved to flash/reset the BIOS if the password was lost or the settings needed to be reset to factory.

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