Resetting an Android Phone From the Software

The path to the factory reset option in most Android phones is similar but will vary slightly between manufacturers. Below are some of the most common paths. You'll want to back up your phone first and if you're unsure of how to do that, you can check out the tips here.

Before proceeding for CDMA devices we strongly suggest ensuring your active device is not on the list of obsolete Sprint devices

If a carrier reset, profile, or PRL update are performed on an already active phone on the list it will be unable to activate and will need to be replaced. New activations will not be possible unless the phone can be manually programmed.

The only solution is to manually program the phone if possible (data usage is not possible with activations via manual programming) or to obtain a new device. Please contact support for help troubleshooting or activating with these devices.

 

HTC Phones

  1. Apps
  2. Settings
  3. Backup  Reset
  4. Reset phone

Back up to cloud should be enabled already

 

Older HTC Phones

  1. Apps
  2. Settings
  3. Storage
  4. Factory data reset
  5. Choose if you want to erase the SD (storage) card or not
  6. Tap Reset phone

 

Kyocera Phones

  1. Settings
  2. Backup and Reset
  3. Enable Backup my data and Automatic Restore
  4. Tap Factory data reset
  5. Select Erase SD card if you choose
  6. Tap Reset phone

 

LG Phones

  1. Apps
  2. Settings
  3. Backup  Reset
  4. Enable Back up my data and Automatic restore; if you've set up a back up account, then also check the box for Backup account
  5. Tap Factory data reset
  6. Confirm the reset by tapping Reset phone

 

Older LG Phones

  1. Apps
  2. Settings
  3. Privacy
  4. Enable Back up my data and Automatic restore
  5. Tap Factory data reset
  6. Select Erase internal memory
  7. Tap Reset phone

 

Motorola Phones

  1. Settings
  2. Privacy
  3. Enable Back up my data and Automatic restore
  4. Tap Factory Data Reset
  5. Select Erase internal storage and Erase SD card (if you want to wipe the SD card)
  6. Tap Reset phone

 

Samsung Phones

  1. Apps
  2. Settings
  3. Backup and reset or General management
  4. Enable Back up my data and Automatic restore; if you've set up a back up account, then also check the box for Backup account
  5. Tap Factory data reset
  6. Select Format (erase) USB storage if you want to wipe the SD card
  7. Tap Reset device

 

Older Samsung Phones

  1. Apps
  2. Settings
  3. Privacy
  4. Factory data reset
  5. Select Erase SD card if you want to wipe the SD card
  6. Tap Reset phone
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