Skip navigation

iOS Device Backup, Reset and Restore

Follow

Last updated by Isabel M

 

Click the links below for directions on backing up, resetting or restoring your iOS device:

Backing Up Your Device



Back Up to iCloud

To back up your device manually on iOS 8 or later:

  1. Connect to Wi-Fi
  2. Tap Settings
  3. Select iCloud
  4. Select Backup
  5. Enable iCloud Backup
  6. Tap Back Up Now

To back up your device manually on iOS 7 or earlier:

  1. Connect to Wi-Fi
  2. Tap Settings
  3. Select iCloud
  4. Select Storage & Backup
  5. Enable iCloud Backup
  6. Tap Back Up Now

With iCloud Backup enabled, your device will be automatically backed up daily as long as:

  • the device has a Wi-Fi connection
  • the device is connected to a power source
  • the device's home screen is locked

When iCloud backup is enabled, iTunes backup is automatically disabled.

 

Back Up to iTunes

  1. Connect the device to a computer with the latest version of iTunes installed.
  2. In iTunes, click the device icon.
  3. Under Manually Back Up and Restore click Back Up Now.

To date and time of the last backup to iTunes will be listed below. 

Back Up to iTunes

Resetting Your Device



Reset from the Device

You should always run a factory reset before selling your device or your buyer may not be able to activate it.

Do not manually delete anything from your device when you are logged into your iCloud account as that will also delete all that information from iCloud and all your other iCloud devices.

  1. Tap Settings
  2. Select General
  3. Scroll to Reset and tap
  4. Select Erase All Content and Settings
  5. If you have a passcode set, you'll be prompted for it here - enter it
  6. Tap Erase iPhone
  7. Tap Erase iPhone again

 

Reset from iCloud

You should always run a factory reset before selling your device or your buyer may not be able to activate it.

Do not manually delete anything from your device when you are logged into your iCloud account as that will also delete all that information from iCloud and all your other iCloud devices.

  1. Sign into the iCloud account.
  2. Click Find My iPhone.
  3. When map comes up, click the All Devices drop down at the top.
  4. Select the correct device.
  5. Click Erase iPhone and follow the prompts.
  6. If you are selling the device or you are sure it's lost, once erased, click Remove from Account.
Reset from iCloud

Restoring Your Device



Restore from iCloud BackUp

  1. You'll be prompted to go through the following setup steps:
    • language selection
    • region selection
    • connect to a Wi-Fi network
    • enable/disable location services.
  2. From the list of setup options, select Restore from iCloud Backup.
  3. Sign into iCloud using your Apple ID.
  4. Review the Terms and Conditions and tap Agree.
  5. Select a backup from the list of available backups.
  6. The phone will restore and then restart.
Restore from iCloud BackUp

 

 

Restore from iTunes Backup

  1.  On the phone you'll be prompted to go through the following setup steps:
    • language selection
    • region selection
    • connect to a Wi-Fi network
    • enable/disable location services
  2. From the list of setup options, select Restore from iTunes Backup.
  3. On your computer, open iTunes.
  4. Connect the device to your computer using a cable.
  5. Once your device is recognized by iTunes, select Restore from this backup and choose the backup that you want from the dropdown list.
  6. iTunes will begin restoring the device from the backup; leave the device connected to the computer.
  7. Once the device has been restored, it will restart.  
Restore from iTunes Backup
Have more questions? Submit a request

Comments

  • Avatar
    Oren Yehezkely

    Please note that recent versions of iTunes, and or MAC OS X may not have the option to back up to iTunes, only to iCloud. I suggest that you double check.

  • Avatar
    Isabel M

    Hi Oren,

    We tested this on a couple versions of the program including the most recent one (11.1.3) on a machine running 10.6.8 and there was an option to back up to the computer in addition to the cloud. If there's a specific version of the program and operating system you're using where that option isn't appearing, please let us know. We're definitely still in the BETA stage with this so any specific feedback is great for helping us flesh out our knowledge base.

  • Avatar
    Oren Yehezkely

    Isabel,

     

    This has nothing to do with Ting. It is something that Apple introduced when iTunes is running on OS X Maverick.

    I simply wanted to give other customers some heads up.

    Oren

  • Avatar
    Isabel M

    Hi Oren,

    Thanks for the info! Even though it's not specifically a Ting issue, if that's information we can add to our documentation, then we want to. We'll definitely be testing that out on this end.

  • Avatar
    felipe reyes

    Nice

  • Avatar
    Puke Ques

    Good share. iCloud and iTunes can help restore iPhone from iCloud, if you know how to  restore iphone from iCloud or iTunes.

  • Avatar
    Latara Washington

    I recently just switch to TING with my iPhone 6s Plus. I was on sprint. However, I can not use my ICLOUD , Apple ID, iTunes, or anything dealing with Apple since I made the switch. Can someone explain why and how can this issue be fixed. I just switch 2 days ago and it's already a hassle.

  • Avatar
    Brian McLellan

    Hi Latara! I saw that you were able to get in touch with us and that we were able to get some or all of your Apple features up and running again! If not, you'll want to doublecheck that you're signed into your Apple ID / your iCloud on your iPhone 6S Plus: https://support.apple.com/en-ca/HT203983

Powered by Zendesk