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iOS backup, reset and restore

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Last updated by Isabel M

 

Click the links below for directions on backing up, resetting or restoring your iOS device:

Backing Up Your Device



Back Up to iCloud

To back up your device manually on iOS 8 or later:

  1. Connect to Wi-Fi
  2. Tap Settings
  3. Tap Your name
  4. Tap iCloud
  5. Tap iCloud Backup
  6. Enable iCloud Backup
  7. Tap Back Up Now

To back up your device manually on iOS 7 or earlier:

  1. Connect to Wi-Fi
  2. Tap Settings
  3. Select iCloud
  4. Select Storage & Backup
  5. Enable iCloud Backup
  6. Tap Back Up Now

With iCloud Backup enabled, your device will be automatically backed up daily as long as:

  • the device has a Wi-Fi connection
  • the device is connected to a power source
  • the device's home screen is locked

When iCloud backup is enabled, iTunes backup is automatically disabled.

 

Back Up to iTunes

  1. Connect the device to a computer with the latest version of iTunes installed.
  2. In iTunes, click the device icon.
  3. Under Manually Back Up and Restore click Back Up Now.

To date and time of the last backup to iTunes will be listed below. 

Back Up to iTunes

Resetting Your Device



Reset from the Device

You should always run a factory reset before selling your device or your buyer may not be able to activate it.

Do not manually delete anything from your device when you are logged into your iCloud account as that will also delete all that information from iCloud and all your other iCloud devices.

  1. Tap Settings
  2. Select General
  3. Scroll to Reset and tap
  4. Select Erase All Content and Settings
  5. If you have a passcode set, you'll be prompted for it here - enter it
  6. Tap Erase iPhone
  7. Tap Erase iPhone again

 

Reset from iCloud

You should always run a factory reset before selling your device or your buyer may not be able to activate it.

Do not manually delete anything from your device when you are logged into your iCloud account as that will also delete all that information from iCloud and all your other iCloud devices.

  1. Sign into the iCloud account.
  2. Click Find My iPhone.
  3. When map comes up, click the All Devices drop down at the top.
  4. Select the correct device.
  5. Click Erase iPhone and follow the prompts.
  6. If you are selling the device or you are sure it's lost, once erased, click Remove from Account.
Reset from iCloud

Restoring Your Device



Restore from iCloud BackUp

  1. You'll be prompted to go through the following setup steps:
    • language selection
    • region selection
    • connect to a Wi-Fi network
    • enable/disable location services.
  2. From the list of setup options, select Restore from iCloud Backup.
  3. Sign into iCloud using your Apple ID.
  4. Review the Terms and Conditions and tap Agree.
  5. Select a backup from the list of available backups.
  6. The phone will restore and then restart.
Restore from iCloud BackUp

 

 

Restore from iTunes Backup

  1.  On the phone you'll be prompted to go through the following setup steps:
    • language selection
    • region selection
    • connect to a Wi-Fi network
    • enable/disable location services
  2. From the list of setup options, select Restore from iTunes Backup.
  3. On your computer, open iTunes.
  4. Connect the device to your computer using a cable.
  5. Once your device is recognized by iTunes, select Restore from this backup and choose the backup that you want from the dropdown list.
  6. iTunes will begin restoring the device from the backup; leave the device connected to the computer.
  7. Once the device has been restored, it will restart.  
Restore from iTunes Backup
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