Skip navigation

Multimedia Messages (MMS) FAQ

Follow

Last updated by Maitlan Brouwer

1. What are Multimedia Messages?

Picture, video and group messages are the most common form of multimedia message (MMS), but really any text sent with an attachment is an MMS message.

2. Do I need a data connection to send and receive MMS?

Yes, you need to be connected to the cellular data network to send and receive MMS.

3. Can I send and receive MMS over Wi-Fi?

No, MMS messages require a cellular data connection unless you are using a 3rd party app.

On Android and Windows phones you'll need to download a 3rd party app and the person you want to send messages to will also need to be using that app.

iOS devices come with iMessage as a native app which allows for MMS over Wi-Fi as long as you're sending to another person with an iOS device who also has iMessage enabled. If iMessages are disabled on either phone, or you're sending to a non-iPhone device, then you will need to have Data enabled to send an MMS.

4. How am I billed for MMS?

There is no surcharge for sending or receiving MMS, but you are billed for the usage. That usage includes the amount of cellular data that's transmitted on smartphones. On feature phones, it includes the data used and a single text message.

5. How do I send MMS?

Sending and receiving MMS is handled through the same messaging app on your phone that is used for text messaging.

6. Can MMS be turned on and off?

For CDMA devices, yes. MMS can be enabled and disabled from within the Device Settings tab in your Ting account. With MMS disabled, MMS messages will come through as a text message with a link to download the attachment.

MMS cannot be disabled for GSM devices.

7. How many people can I add to a group message?

The maximum amount of recipients for one group message is 10.

8. What should I do if MMS isn’t working?

If MMS isn’t working:

  1. If you have a CDMA device, check your Ting account and ensure that your phone "Can access the Internet" and "Can send and receive pictures & video messages."
    • NOTE: This is automatically enabled on GSM devices and the feature doesn't show up in the control panel.
  2. Confirm that you have a data connection on your phone--a data connection is required for picture messaging unless you're using a third party messaging app.
  3. Give either these CDMA MMS troubleshooting steps or these GSM MMS troubleshooting steps a try.

Still having trouble? Get in touch with us so we can do some further troubleshooting.

 

A Note About Some CDMA Feature Phones

As of April 30, 2014, picture and video messaging is no longer an offered service on select CDMA feature phones (flip phones and other non-smart phones). This means that you won't be able to send or receive picture or video or other media messages in the default messaging feature of affected devices. This does not affect CDMA smartphones. If you have a feature phone and want to check if your device is affected, click here.

 

Have more questions? Submit a request

Comments

  • Avatar
    Jose Yax

    I don't know what happened to my phone I can't send pictures

  • Avatar
    Brennan V

    Hi Jose, I see Felipe was working with you and was able to get your MMS working.

  • Avatar
    rob southern

    I am also having issues with MMS can you explain what was done?  (nexus s - wifi is on, but not 3g/4g)

  • Avatar
    Brennan V

    Hi Rob, you can find some trouble shooting steps for your Samsung Nexus S [BYOD]   here

  • Avatar
    tammy viscioni

    I'm having trouble sending messages too.   WiFi is on.  Text is fine. Pictures not so much. Tech support could not help. Any other ideas,??

  • Avatar
    Brennan V

    Hi Tammy, I don't see any open help requests with you, who did you speak to? Regardless, I've sent you an email so we can begin troubleshooting your devices.

  • Avatar
    tammy viscioni

    I spoke to someone for like twenty minutes. I don't know his name and I have not received said email yet. :( I did check my email with you and it is correct.

  • Avatar
    Brennan V

    Hi Tammy, I've re-sent the email. Can you check your spam folder just in case? Let me know if you get it.

  • Avatar
    Jalain Onsgard

    I cant send mms either. I've checked everything on the EVO and my ting account. In the EVO I cant seem to change the mms connection in the settings.

  • Avatar
    Samantha C

    Hey there Jalain, I see you have been working with Sydney on setting up your phone. She is out of the office today but I will send you the instructions to get your MMS configured. 

  • Avatar
    tammy viscioni

    I never did receive that email.... but,  I reset my phone and I can send and receive pics now.  I had just reset my phone before I got on ting,  but I Guess I needed to do it again... after I was on ting.  

  • Avatar
    Tama Anderson

    I cannot receive or send pictures or any kind of attachment.  I get texts with links to download a picture, but when I try, it gives me an error message.  I checked my dashboard to make sure I have the device set to receive and send pictures and MMS, but it still doesn't work.  My wife's phone is having the same problem, and we have checked her dashboard, too.  She has the LG Marquee, and I have an HTC EVO 4g.  We cannot get it to work on network, or on wifi, even with great connections.

  • Avatar
    Henry Abey

    Hi Tama, I've sent you an e-mail so we can troubleshoot your devices further. Please check your inbox when you can.

  • Avatar
    Daniel Jaloszynski

    I am unable to look at picture sent to me via text/mms on my samsung rant.  I can see the picture was sent but when i try to look at it the phone says "There was an error trying to register your phone.  I have no problems sending and receiving texts and phone calls.  I have never tried to send a picture so I do not know if that works.

  • Avatar
    Henry Abey

    Hi Daniel, I've sent you an e-mail so we can get your picture messages configured. Please check your inbox when you have a chance.

  • Avatar
    David Roberts

    Having the same issues with my phone and wife's phone. We both have Kyocera Rise we have them setup to send and receive MMS. We have wi-fi in our house with a strong signal so I don't get the issue. Apparently it's been this way since we got them. She will "send" me pics or videos and I never get them same for her when I send them. 

  • Avatar
    Siham M

    Hey David. I will be sending you an email request where we can follow up with some troubleshooting and get you all taken care of.

  • Avatar
    David Roberts

    Thank you so much!....then again knowing how my wife and her friends are with sending messages maybe it was better the way it was LOL. But in all seriousness thank you. Ting Rocks!

  • Avatar
    Haiden Floyd

    Hi.   I'm not able to receive text messages from friends when they use group texting, I get a notice that there's a message but when I click to download the message I get an error saying it's "expired or not available"...  Happened at least 10 times today as friends were texting back and forth via some group text app.... I'm thinking this is an MMS problem?

    My phone is set to send and receive picture & video messages (I don't think they were sending any.)

    I have an Optimus LG.  Is there some setting on the phone that can fix this?

    Thanks

  • Avatar
    Brennan V

    Haiden, can you edit your MMS settings in your device following the instructions found in this post, under Picture Messaging Settings?

     

     

  • Avatar
    Haiden Floyd

    Maybe, I need a 6-digit code to get past step 4... can you send me a private message with that?

    4.  Enter your Master Subsidy Lock (MSL) (a six-digit code provided to you by Ting) and touch "OK"

  • Avatar
    Siham M

    Hey Haiden,

    I've sent you a followup email with your MSL as well as the MMS reset steps that you can follow.

  • Avatar
    Richard Marchant

    Hello - what is the maximum size for a MMS? I just attempted to send a 2MB attachment that failed.

  • Avatar
    Samantha C

    Hey Richard, depending on the MMS version you and the recipient have you can send messages that are 300KB - 600KB. 

  • Avatar
    ben dover

    hello all.  i notice that many times, when i receive a text message from a smart phone it comes up as a multemedia message.  is this the norm now?  is text dead in favor of multimedia? i actually tested this with my old nokia 3390, and i would not receive texts from androids or iphones because (im guessing) my trustee n beautiful 3390 cannot receive mms.  ps.  sam coulombe, i love your pic!

  • Avatar
    Brennan V

    Hey "Ben Dover," text messages (SMS) is still sent through the Voice network, while picture messages (MMS) are sent through a data connection.

    If you are using a third-party app such as WhatsApp or Tango, all messages will be sent via a data connection. If you were a Ting customer, we would have loved to help troubleshoot your device.

    I'm sure Sam will appreciate the feedback.

  • Avatar
    Febe Granados

    Hi, im having trouble sending pictures, i can receive them from any contact, but none of them can receive them

  • Avatar
    Samantha C

    Hey there Febe, sorry for the delay in getting back to you. I've just sent you an email with troubleshooting steps. If you are still having trouble, let me know. 

    -Sam

  • Avatar
    William Sarver

    Hello awesome tech people,

    I can receive pics on my EVO LTE. However, when I send a pic, it says that it sent the pic, but it doesn't actually send it. I usually send pics over wifi. Any help you can provide would be appreciated.

    ALSO, awesome comment and response section!

    Thanks PhillyD!!

  • Avatar
    Samantha C

    Hey William, Thanks for the feedback! Keep an eye on your inbox I am sending you some instructions to troubleshoot this. 

    -Sam

Powered by Zendesk