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Picture Messaging Disabled for Select Devices (CDMA Only)


Last updated by Isabel M

As of April 30, 2014, picture and video messaging is no longer an offered service on the CDMA feature phones listed below.

This means that you won't be able to send or receive picture or video or other media messages in the messaging feature of affected devices.

Affected Devices

Check out the complete list of the affected devices below. It's ordered alphabetically top to bottom. You can also use your browser's search function to find your model (Control + F on a PC, Command + F on a Mac).

Audiovox 2032 Samsung A640 Sanyo 3200
Audiovox 9950 Samsung A660 Sanyo 3810
Hitachi G1000 Samsung A680 Sanyo 4500
HTC PPC 6600 Samsung A700 Sanyo 4700
HTC Snap S511 Samsung A740 Sanyo 4900
HTC Touch Pro Samsung A760 Sanyo 4920
HTC Sprint Touch Pro 2 (PPC6850) Samsung A790 Sanyo 4930
Kyocera 2255 Samsung A800 Sanyo 5000
LG 1010 Samsung A820 Sanyo 5150
LG 1200 Samsung A840 Sanyo 5300
LG CG225 Samsung A880 Sanyo 5400
LG Fusic (LS550) Samsung A900M Sanyo 5500
LG Lotus (LX600) Samsung A920 Sanyo 5600
LG LX125 Samsung A940 Sanyo 6000
LG LX150 Samsung A960 Sanyo 6200
LG LX160 Samsung Helio (SPH-A513) Sanyo 6400
LG LX325 Samsung Highnote (M630) Sanyo 7000
LG LX350 Samsung I300 Sanyo 7050
LG LX370 Samsung I330 Sanyo 7200
LG LX400 Samsung I600 Sanyo 7300
LG LX535 Samsung A830 Sanyo 7400
LG LX5350 Samsung Instinct (M800) Sanyo 7500
LG Muziq (570) Samsung Instinct HD (SPH-M850) Sanyo 8100
LG Rumor (LX260) Samsung Instinct S30 M810 Sanyo 8200
LG Rumor 2 (LX265) Samsung M220 Sanyo 8300
LG TP 5200 Samsung M240 Sanyo 8400
LG TP 5250 Samsung M250 Sanyo 9000
Motorola C290 Samsung M300 Sanyo Juno (SCP-2700)
Motorola Buzz + (IC602) Samsung M320 Sanyo Katana (SCP-6600)
Motorola Deluxe (IC902) Samsung M330 Sanyo Katana 2 (SCP-6650)
Motorola E950 Samsung M500 Sanyo Katana DLX (SCP-8500)
Motorola KRZR K1M Samsung M510 Sanyo Katana Eclipse X (SCP-6750)
Motorola Q9C Samsung M520 Sanyo Katana LX (SCP-3800)
Motorola RAZR (V3M) Samsung M540 (Rant) Sanyo M1
Motorola RAZR 2 (V9M) Samsung M610 Sanyo PRO-200
Motorola SLVR (L7C) Samsung M620 (Upstage) Sanyo PRO-700
Motorola Renegade (V950) Samsung M630 Sanyo VI-2300
Motorola VE20 Samsung Moment (A900) Sanyo VI-2400
Motorola W385 Samsung N200 Sanyo Zio
Nokia 3585i Samsung N240 Starcom 7000
Nokia 6016i Samsung N270 Starcom 7025
Nokia 6185 Samsung N300 Starcom 7075
Samsung A400 Samsung N400 Starcom 8450
Samsung A420 Samsung Reclaim (SPH-M560) Starcom CDM-105
Samsung A460 Samsung Replenish (SPH-A580) Starcom CDM-120
Samsung A500 Samsung Z400 Starcom MP-6900
Samsung A560 Sanyo 200 Starcom MP-6950
Samsung A580 Sanyo 2700 Starcom PPC-6700
Samsung A600 Sanyo 3100 Starcom PP
Samsung A620

Why is this service being discontinued?

Picture messaging for feature phones was a service offered before the development of smartphones, when other options still weren't available. Now that there are faster, more efficient ways to send pictures from phones, this service is no longer being offered.

Is there anything I need to do if I have an affected device?

No. Picture messaging will simply stop working on your device and the option will no longer show up in your device's settings (in your online account).

What can I do if I still want to send picture or video messages?

If you'd like to continue using picture or video messaging, you have a couple options.

  1. Most feature phones support some sort of email capability, either with an app or in the browser. You can send pictures or other media by attaching them to an email.
  2. You can try downloading a messaging app that supports picture messaging. Having said that, we tested out some apps (Nimbuzz, WeChat Messenger, WeChat Messenger Turbo, Tango Text and BBM Messenger for Java) on the Sanyo 3810, with little success. You can try using a different third party messaging app, but you also may want to avoid the potential frustration.
  3. If you have a phone that can't send email or download a replacement app, you'll need to switch to a phone that's mms capable. You can either move to a relatively inexpensive smartphone, like the Kyocera Rise, or you can bring something to Ting that suits your needs.

Does this affect my regular text or sms messaging?

Not at all. You can still send regular text messages as usual.

Have more questions? Submit a request


  • Avatar
    katie kendle

    Aw man. I was trying to get this service enabled on my Lotus. Looks like I can stop now. If any of you hackers know a way to get this to work I'm all ears!

  • Avatar
    Ted Samuel

    Is there anything going on with these now? I've a Sanyo 7050 that been throwing "Data services is locked. Please confirm status of Vision Service." since a few days after my model was put here.

    Any solution? It locks up my calling ability!

  • Avatar
    Renny M

    Hey Ted,

    If you are having trouble with your device's basic functions (calling, texting etc) try running the activation steps again on the device as the first troubleshooting steps. Contact our support team if you need any additional help.

  • Avatar
    Ted Samuel

    That message took priority over all other functions, & constantly needed dismissing, after which everything worked fine... if it didn't time out 1st....

    It ended up getting solved by upgrading to something *not* on this list.... Thanks, anyway. =)

  • Avatar
    troy aikins

    wish i knew this before switching.. i use a lot of mms not having it sucks i'd pay more to have it re-enabled as an option. - Galaxy S3.

  • Avatar
    Ted Samuel

    Ummm.... Maybe I'm misreading this list, but you're on an S3, this article is irrelevant to you. MMS should work just fine for you. =)

    Somebody from Ting confirm?

  • Avatar
    Brennan V

    That's correct Ted, the Samsung S3 will have MMS working just fine. The phones you see on this list are non-smartphones; the devices above pertain to mostly flip phones, clam phones, QWERTY sliders, and anything that's been on the market for a few years.

  • Avatar
    troy aikins

    It just gives me errors says can't send on net work doesn't accept mms... doing something wrong? and yes i am on a Galaxy S3.

  • Avatar
    Renny M

    Hi Troy, 

    I took a look at your account and it looks like MMS messaging was disabled for your devices. I went ahead and enabled it for you. Make sure that you have mobile data enabled when trying to send or receive MMS messages. I also suggest running a profile update if the issue persists (settings > system updates). Contact our support team if you need any additional help.

  • Avatar
    Gary Buffington

    Mms won't work on my GS4. I have worked hours on this. Please Set me up.

  • Avatar
    Renny M

    Hi Gary,

    I see that you submitted a help request and Amir is giving you some help. You are in good hands! 

  • Avatar
    Kenneth Gamber

    I have a Samsung Transform Ultra, which I don't see on the above list. When I try to send a photo with a text message, it says "sending"  ---- forever. It never finishes and indicates "sent". What gives? Does it just not work, or am I doing something wrong? How can I get rid of the ones that are doing that without dumping my other messages?

  • Avatar
    Marty M

    Hi Kenneth.  Make sure the picture messaging feature is active on your TIng account.  Log in, click on 'Device Settings' then click on your phone number.  Make sure there is a check in the box beside "Can send and receive picture & video messages" and hit 'Save'.   You may need to restart your phone.   If you continue to have problems, open a support request and we'll take a look.

  • Avatar
    Wendy Schermerhorn

    Will this affect other feature phones down the road? I wanted to add my husband to my account but he is adamant about having a feature phone. I don't want to get him one and then find out a few months down the road that he is losing MMS.

  • Avatar
    Marty M

    Hi Wendy.  It's a sign of changing technology.  All carriers are removing support for some features on older devices such as feature phones.  

    So it is likely that at some point down the road, the picture messaging feature could no longer be offered.  We don't have any time frame to offer, but that looks to be the way things are going..


  • Avatar
    James Fleck

    I own a GS4 and multi media messages won't work for me as well. I don't see my phone listed above (SPH-L720). Any help would be appreciated.


  • Avatar
    James Fleck

    Cancel that. Problem solved.

  • Avatar
    Jeffrey Gardner

    I just found that I do not receive picture messages . I get a link that says download,and when I click it it says message missing or expired even though the message was just sent.

  • Avatar
    Ting Help

    Hey James, glad to see all is well.


    Hi Jeffrey, I'm going to email you shortly to help you out with your specific phone.  For others reading, the first thing to check with picture messaging is that it's enabled in your Device Settings, under Megabytes.  On some phones there are also specific settings for that feature.  If you have questions or need help, please send us an email!

  • Avatar
    Assata Brister

    Seriously.... I wish I knew this before I switched. What kind of cell phone service that supports smart phones doesn't let you send picture messages. That's insane not to mention WEIRD. I'm a far cry from happy with this. I have a Samsung Galaxy S4. Honestly, what the hell?! I'm appalled at this! I can't send or get a measly PICTURE? Or emoticon?

  • Avatar
    Isabel M

    Hey Assata,

    The Galaxy S4 is not affected by this at all. You'll be able to send picture and video messages. This only affects older features phones which are listed above, not any smartphones. If you're having trouble with picture messaging, please get in touch with us so we can help you out.

  • Avatar
    paula clouse

    I brought an iphone 4 a to Ting and was unable to post pocs to FB or send group messages. What gives? Verrrrry frustrating not to have this basic service on vacation.

  • Avatar
    Felipe S

    Hey Paula. To send MMS (group, picture or video messages), make sure that this feature is enabled under your account. To do so, log in at, go to the Device Settings page, select your number, and make sure that both internet/data access and picture/video messages are enabled. Keep in mind that MMS (group, picture or video messages) always go through the cellular data network, so it won't work if you're roaming and don't have 3G or 4G service, for example.

    If you're trying to post pictures to Facebook through the mobile website or the app and can connect to it, internet is working fine, so the specific posting issue isn't related to Ting. You can try reinstalling the app to see if that helps.

    If you have further questions or issues, submit a support request as that's how we further investigate any concerns.

  • Avatar
    Ted Samuel

    It might be worth figuring out the whole "SMS/MMS over wireless" thing, since Ting is serious about saving us money.... Any ideas, especially for those stuck with this problem?

  • Avatar
    Morgan Johnson


    You said "The phones you see on this list are non-smartphones" but there are actually a few smartphones on the list, such as the Touch Pro and Touch Pro 2. I realize they aren't Android, WP8, or iOS devices, but Windows Mobile is definitely a "smartphone" OS. I'm probably just being pedantic, since I'm sure there's a technical reason behind those specific devices being added to the list. I was just hoping for some clarification about why. It doesn't affect me directly, but I'm sure there are a few Windows Mobile users out there scratching their heads over this. Thanks!

  • Avatar
    Anthony Pattichot

    I can't see or send photos or other media from my Evo 4G, and i don't

    see it on the list. Was it recently added but not updated on the list?

  • Avatar
    Bruce Osborne


    That is not likely. The phones listed used an older standard than the current MMS standard. You need data enabled in the Ting dashboard to sent picture messages on your Evo 4G since MMS uses data.

    Call or email Ting support for further assistance.

  • Avatar
    Felipe S

    Hi Anthony,

    You should be able to send/receive pictures with an HTC EVO 4G. First, make sure that the ability to send/receive picture messages is enabled for your number under your Ting account. That's under Device Settings after logging in at

    This link also has more information on MMS. If you still have issues, you can submit a support request and we'll look further into that for you.

  • Avatar
    Bruce Osborne


    You may find additional troubleshooting steps at

  • Avatar
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