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Troubleshooting GSM Picture & Video (MMS) Messaging

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Last updated by Isabel M

If you're having trouble sending or receiving picture and video (MMS) messages, here are a few quick and easy troubleshooting tips that might get you up and running.

Remember, these tips apply to MMS messaging, not regular text (SMS) messaging; for tips on troubleshooting text messaging click here.

1. Confirm that your phone number is active.

If you're able to make calls and send/receive texts, then it's probably a good indicator that your phone number is active.

To confirm this, click on Device settings page in your account and check that the Status of your device is listed as "active".

If your number is suspended or still porting, these statuses will show up here and you will not have data service.

1. Confirm that your phone number is active.

2. Check that data is available in your area

MMS messaging requires a data connection, so you'll want to make sure you're in an area with data coverage. If you're roaming, data won't be available. To make sure that data is available where you are, plug your address into our map and check your data coverage.

An area with no coverage will show up in white.

2. Check that data is available in your area

3. Confirm that data is enabled on your account.

To confirm that data is enabled on your account, go to the device settings page for your phone and make sure that "Can use data" is "Enabled".

If there is no edit icon at the top of the Megabytes section (i.e. you can't update your data settings) then the number is not active.

3. Confirm that data is enabled on your account.

4. Confirm that data is enabled on your phone.

If you've got a feature phone, you can check that data is set to "on" here:

Settings > Others > Data (or Data Settings) > Data

If you've got a Android, iPhone or Windows phone, confirm that data is enabled on your phone as per the images below. To find the data setting on your phone, the pathways below will work in most cases:

  • Android:  Settings > More > Mobile networks >  Mobile Data (in the image below it's called "Data connection")
  • iOS:  Settings > Cellular > Cellular Data
  • Windows:  Settings > Cellular + SIM > Data connection
  • BlackBerry:  Settings > Network and Connections > Mobile Network > Mobile Network & Data Services
4. Confirm that data is enabled on your phone.

5. Check what kind of data your phone is trying to access.

It is possible that the network mode on your phone is on a setting that won't allow it to pick up data.

If your device has an "Automatic" mode that allows it to move between data settings depending on what's available, then set it to that. If not, try different settings to see which works best in a given area.

5. Check what kind of data your phone is trying to access.

6. Make sure the image isn't too large.

Most U.S. carriers can handle an image/attachment size up to 1MB, with the exception of AT&T; attachments on messages sent to AT&T customers can only be 450KB.

7. Make sure you're entering a 10-digit phone number when sending an MMS message.

If you're trying to send MMS messages using seven-digit phone numbers and they're not going through, try sending the messages again using 10 or 11 digits (for 11-digit dialing, add 1 at the beginning of the 10-digit phone number). If the message goes through delete the stored contact in your phone and re-add it with the 10- or 11-digit number--whichever one allowed the text to go through successfully.  

If other people are trying to MMS messages you using only seven digits, ask them to try again with 10 or 11 digits.

If you're choosing a contact already entered in your phone's address book, confirm that the contact is entered with the 10- or 11-digit phone number.

8. Confirm the country code for international messages.

If you're sending an MMS message internationally make sure you're entering the country code correctly. A quick online search will help you find the correct country code.

9. Delete and re-enter your contact.

If you're having trouble sending MMS messages to one specific contact, try deleting that contact and re-entering it. Make sure to re-enter it with the 10- or 11-digit phone number.

10. Check your MMS APN settings.

If the MMS APN settings are not properly configured on your phone you may not be able to use MMS messaging. To check if you have the right APN settings, click here and then choose your device from the list.

For iPhones running iOS 10 or later, you may not be able to access the APN settings. This is ok, it just means that they are definitely correct as they were automatically programmed.

11. Power cycle or soft reset your phone and remove the SIM card.

Shut your phone down by holding and pressing the power button on a smartphone, or the Call End button on a feature phone. If you have a removable battery, remove it and the SIM card for about 30 seconds after you've shut the phone down. If your battery is not removable then just remove the SIM card. Then reinsert the battery and SIM card and power the phone back up.

Get in touch.

If none of these tips have gotten you up and running, then it's time to get in touch so we can help. Please be sure to let us know what you've done already so we know where to pick up.

 

A Note About Messaging Apps and Group Messaging on iOS Devices

Messaging Apps

If you're using messaging apps that can work over data OR Wi-Fi, such as What'sApp, Google Hangouts, or iMessaging, some of these tips will still be useful to you. Keep in mind though, that if you have a working data or Wi-Fi connection, you will likely need to do further, app-specific, troubleshooting to resolve any issues.

Group Messaging on iOS 9 or older

Picture, video and group messaging (or mms messaging) will all work on iOS devices on the GSM network, however it will be limited in the following ways:

  • Picture, video and group messaging cannot be enabled or disabled through the control panel.
  • MMS or group messaging settings may not show up on your device and can't be updated or changed.
  • Group MMS messages may be received as SMS messages.
  • Group messages sent to both Android and iOS devices will show up on as individual messages for all recipients and responses will come back in separate message threads.
Have more questions? Submit a request

Comments

  • Avatar
    Craig Volpe

    One thing you might want to add to this page is that iPads apparently don't support SMS or MMS

  • Avatar
    Jeree Hedge

    MMS only works if I reset my iPhone to factory settings.  Not happy.

  • Avatar
    Emily Hodes

    "Group messages sent to both Android and iOS devices will show up on as individual messages for all recipients and responses will come back in separate message threads."
    This needs to be changed. Really annoying.

  • Avatar
    patrick foley

    It should be noted on THIS PAGE that mms does not work when your handset is on WIFI CALLING on android gsm phones (at least mine anyway) LG G3.
    MMS messaging works when there is a data connection as is noted on this help page https://help.ting.com/hc/en-us/articles/205421038-Multimedia-Messages-MMS-FAQ

  • Avatar
    Susan Augusty

    This has been an error for too long - i can't even get any group messages now, unless everyone is on IOS!

  • Avatar
    Jacob Benner
    just a note that I hadn't been able to get MMS to work with Ting's suggested settings on my SM-G870A (S5 Active) AT&T Android 5.0 phone. I didn't care until the past couple days and thought I'd try again. Nothing worked until I deleted the Ting MMS APN and used the T-Mob MMSC url in the MMSC field. Left everything else as Ting suggested for the "Ting Data" APN. Maybe this will help others struggling with an AT&T branded phone.
  • Avatar
    James Banks
    Jacob Brenner is *the man*!! I signed with Ting yesterday and could not get mms working, even after setting up the 2 APN's as they showed. Today I spent about 45 minutes chatting with a Ting CSR about the problem. She tried a couple of things to no avail. We left the case with her sending the case "up the ladder" to her tech team. After the chat, I found this page with Jacob's solution. I just tried it and it works like a charm. Just to clarify Jacob's solution...you need to "delete the Ting MMS APN and used the T-Mob MMSC url in the MMSC field *of the Ting Data APN.* THANK YOU, JACOB!!! P.S. I can't get the hotspot working either. I have an S4 Model SGH-I337 Unlocked from AT&T. Keep getting the ""mobile data is not available or invalid SIM". Any ideas?
  • Avatar
    Jacob Benner
    Glad it helped! My AT&T S5 Active works well as a hotspot when I am in range of 4G LTE. Make sure your account settings have "Allow Tethering" enabled under Account > Device Settings. Pick the device, then scroll down to the Megabytes section.
  • Avatar
    Mark Turley
    I had to do the same as Jacob and James above on a Galaxy Note 5. The "T-Mob MMSC url" is http://mms.msg.eng.t-mobile.com/mms/wapenc .
  • Avatar
    Rebekah hamilton

    Thank you so much, Jacob, James, and Mark. I'm pretty illiterate when it comes to this stuff, but I was able to take your suggestion with all the info that you guys gave, and it worked for my Amazon Fire Phone!!!

  • Avatar
    Carrie Saunders

    Thank you! Finally able to send/receive mms on my daughter's iphone 4!

  • Avatar
    James Trimble

    Now, with iOS 10 released, are there any changes for Ting MMS settings?

  • Avatar
    Jamie Duncan

    Hey James.

    You might just need to re-enter your APN settings, but nothing is going to change on our end :)

  • Avatar
    John Moser

    The t-mobile MMSC URL works for me.

    Also, I tried deleting the Ting MMS separate APN and just putting the MMSC url into the main Ting Data APN. That actually works, too.

  • Avatar
    Kassi Schmidt

    hello-

    The t-moile url also worked for me on my iPhone 6

  • Avatar
    Joseph Federico

    I found out that if you just add "MMSC: http://wholesale.mmsmvno.com/mms/wapenc" when setting up your Ting Data APN Setting everything works fine. No need to to setup additional APN for Ting MMS APN setting.

  • Avatar
    Evan Riley

    Using the T-Mobile MMSC URL ( http://mms.msg.eng.t-mobile.com/mms/wapenc ) fixed it for me when MMS did not work on my Microsoft Lumia 640 XL

  • Avatar
    Zachary Boger

    Thank you Patrick Foley! I was having a ton of trouble sending and receiving MMS on my phone, and reset and manually entered APNs with no luck, until I saw your message about how Wifi calling interferes with MMS. I turned off Wifi calling and now everything works perfectly! This should absolutely be in Ting's official guide to MMS! I'm sure we're not the only ones to have this problem.

  • Avatar
    Jennifer Englund

    Thanks @Jacob Brenner for your original suggestion on this issue. After struggling for a while to figure this same problem out, I came across this post and all of the terrific comments. Thanks Ting community :)

  • Avatar
    Alexei Kojenov

    I was having intermittent MMS problems on my Android phone and nothing in this article helped. Finally, I went to Settings -> Wireless & networks -> Cellular networks and enabled Data Roaming (connect to data services when roaming). All issues went away in an instant! You should add this to the article

  • Avatar
    Mitch Surprenant

    Thanks for the feedback, Alexei. We don't currently offer data roaming, but if this step resolved it for you, it may well work for others, and is worth including for troubleshooting. Cheers!

  • Avatar
    Jesse Shuma

    Thank you so much Alexei this just helped me as well

  • Avatar
    Kristine Genovese

    Alexei's solution worked for me on iphone 6plus running iOS10.3. Wasn't able to send pictures, links, etc. or receive messages from Android users or groups. Super annoying. But I worry that having roaming on will add usage. Seems like Ting should address this issue.

  • Avatar
    Mitch Surprenant

    Kristine,

    Ting does not charge for domestic talk and text roaming, and we do not currently offer domestic data roaming. You'll only have roaming charges when travelling internationally.

    I've communicated this fix to the support team, as it seems to help more than a few people.

    Edited by Mitch Surprenant
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