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Home Phone Connect 2 Setup and Troubleshooting

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Last updated by Isabel M

Setup

It's a good idea to set up your HPC2 in an area of your home where you're going to get good reception (like near a window) and not in, say, the corner, basement office.

  1. Install the back up battery and antenna on your HPC2.
  2. Plug the power adapter into a wall outlet.
  3. Plug the power adapter into the back of the unit.
  4. Unplug your home phone handset from the wall jack and plug it into one of the provided ports on the HPC2 - DO NOT plug the HPC2 into the wall phone jack.
  5. Press and hold the power button on the top of the unit until all the indicator lights turn on.
  6. It will take 3-5 minutes for the HPC2 to activate; during this time all the LEDs will blink green from left to right - DON'T try to use your HPC2 during this time.
  7. If the lights are still blinking after 5 minutes, power cycle the unit using the power button (to turn off the unit, press and hold the power button until all the indicator lights turn off).
  8. When the unit is ready to use the Signal and Signal Strength LEDs will be solid green to indicate the unit is receiving signal and that it's strong.
  9. The Battery LED will be solid green if it's fully charged, blinking green if it's partially charged, blinking red if it's low and solid red if there's no charge.

You may hear a dial tone on your HPC2 before it is actually activated, so make sure that your phone number is active on your account before trying to use the device.

Voicemail

To check your voicemail, dial *86 on your connected handset.

While it's not recommended that you use the HPC2 with an answering machine, if you choose to do so, you'll want to account for the HPC2's standard number of rings, which is 5. If you're calling a number that utilizes the HPC2, you'll likely hear 6 rings but the first one is not registered by the device. This means if you want it to work with an answering machine, you'll need to set that to pick up after 4 rings so that the voicemail doesn't kick in.

Please note, your answering machine may not always collect messages as you anticipate when used with an HPC2.

Troubleshooting

Can't Make or Receive Calls
  1. Ensure that you have voice coverage in the location of your HPC2
  2. Make sure the phone number associated with the HPC2 is active on your account
  3. Check that the white power light (on the power button) is on
  4. Check that the antenna is securely attached
  5. Check that the phone cord connecting the handset to the HPC2 is securely attached
  6. Try power cycling your HPC2
  7. If you have no signal (the light is red), try moving the HPC2 to another location in your home with better reception
  8. Try running an activation reset and then a PRL update
  9. Try a different handset if you have one available
  10. Try resetting the HPC2 to factory defaults

My call will not connect properly when I try dialing from my saved phone number listing

If there's a voicemail message waiting, you'll hear 6 beeps to indicate that there's a message before you hear a regular dial tone.

If you experience this issue, hang up. When you pick up again, wait for the indicator tones to complete and for the regular dial tone to kick in before you begin dialing.

My fax machine, digital cable, security alarm system are not working with the Home Phone Connect.

Since the Home Phone Connect works using a wireless connection and not a traditional landline, some services aren't going to be compatible with it.

Fax machines will not work with the Home Phone Connect.

Check with your digital cable and security alarm system providers to determine if their services can operate via a wireless connection through the Home Phone Connect.

Maintenance

Power Cycling
  1. Press and hold the power button until the all the indicator lights turn off
  2. Wait 10 seconds and then turn the unit back on by pressing and holding the power button until all the indicator lights turn on
  3. Allow the device about 5 minutes so it can connect to the network and be provisioned
  4. Turn the device off again, wait 10 seconds and turn it back on
Activation Reset
To reset your device's activation on the network:
  1. On any handset connected to the HPC2, dial * * 3 4 0 0 0 0 0 0 #
  2. Let the device sit without using it for 5 full minutes
  3. Turn the device off and after 10 seconds turn it back on
PRL Update
To update your device's PRL (preferred roaming list)
  1. On any handset connected to the HPC2, dial * * 3 6 0 0 0 0 #
  2. You'll get an error tone if the reset was unsuccessful
Reset to Factory Defaults
  1. On any handset connected to the HPC2, dial # # 786 # without any pauses (a dial tone will return if there is too much of a pause while entering the code and the code will need to be re-entered)
  2. All of the LEDs will turn off momentarily
  3. The device will start the reset process and activation process
  4. Wait 5 minutes for activation to complete
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