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FAQ: Home Phone Connect

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Last updated by Isabel M

What is the Home Phone Connect ?

The Home Phone Connect (2 or 3) is a device that allows you to make your home phone another device on your Ting mobile account.

What is the Home Phone Connect ?

 

 

Why would I want one?

The Home Phone Connect on Ting lets you scrap your expensive landline phone line and instead draw from your pool of shared Ting voice minutes.

What do I need in order to use the HPC?

Do you have a home phone handset?

Do you have Ting coverage at your house? (Check here if you're not sure)

Do you have an expensive home phone bill?

If you said yes to all three of these, then you should definitely consider the HPC! 

Can I transfer (port) my landline number to the HPC?

Absolutely! And many people do. As long as your phone number is one that we can port to Ting, then it can be ported to your HPC.

Just remember, landline ports generally take 5-7 days to complete.

Can I use a cordless phone with the HPC?

Yes. Just plug the base into the HPC and you're on your way.

How do I set up the HPC?

Activate the HPC by porting your landline number to Ting or activating it with a new number.

Once your number has completed porting or you've got your new number, follow the set up instructions for either the HPC2 or HPC3.

That's it! Now the calls you make on your home phone are pooled with all of your other voice usage on your Ting account.

Is there a monthly active line fee for the HPC?

Yes. The HPC is treated like any other device that incurs usage on your account so there's a monthly active line fee of $6, plus the minutes you use.

Can I BYOD an Home Phone Connect?

Yes, you can! The two models that you can BYOD are:

  • Phone Connect 2 (PCDF253SPC)
  • Phone Connect 2A (PCDH364SPC)

Can I use the HPC with my fax, digital cable or alarm system?

Since the Home Phone Connect works using a wireless connection and not a traditional landline, some services aren't going to be compatible with it.

Fax machines will not work with the Home Phone Connect. The HPC3 does not support security alarm systems though the HPC2 may.

Confirm with your digital cable and security alarm system providers to determine if their services can operate via a wireless connection through the Home Phone Connect.

Does the HPC work during a power outage?

The HPCs back up battery will work for about two hours during an outage if it's fully charged. However if your handset needs AC power to operate (as with most cordless phones), then service (including the ability to make and receive 911 calls) will not be available during a power outage.

Does the HPC work with TTY services?

Yes, it does.

What about 911 calls?

The HPC has a GPS chip in it that *may* help an operator determine where you are, but not all 911 dispatch centers are equipped to use the device's GPS information to do that.

You should always be prepared to give a 911 operator your location.

Okay, I'm sold. What next?

Get yourself a Home Phone Connect.  You can buy one from Ting or if we're out of stock, (or you want to save some bucks), you can bring one to Ting.

Once you've activated it with a new or ported number, check out this article to walk you through the setup and help you with any troubleshooting.

Have more questions? Submit a request

Comments

  • Avatar
    Kerrie Miller

    Can I get a new number if I do not currently have a LAN line?

  • Avatar
    Marg C

    Hi Kerrie! You can! We'll randomly generate one for you based on your billing address, just as we would do with a traditional cell phone number, or you could transfer in an existing cell number, whichever you prefer. 

  • Avatar
    Damian Kilby

    Is this still an option. I don't see the devices for sale.

    Thanks for your help

  • Avatar
    Marg C

    Hi Damian! We don't have any in stock at the moment, but the Sprint Home Phone Connect and Home Phone Connect 2 are on our BYOD list if you find a good deal on a used one! 

  • Avatar
    Todd Bitikofer

    Is there anything to check for beyond it being a working unit if you buy one used? Do they have a ESN/MEID or such that might be locked if a Sprint bill wasn't paid?

  • Avatar
    Marg C

    Hi Todd - Yup, HPC devices have their own MEID numbers, which you can check on our BYOD page to make sure it's compatible/clear to activate!

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